Overall had a good experience at this hotel, staff were friendly and very helpful. There were a lot of good moments shared there. One down side is the pillows are a little bit flat and it couldn't fit the contour of my neck so sleep wasn't the best but would visit again
Comfortable stay with good information passed on by hotel staffs. Approachable, attentive and did their best to facilitate requests from check in to check out. Clean rooms, plenty charging sockets, enough stools and chairs to sit around and many channels on tv. There is even music in the bathroom depending on what you tune in on the tv. And the smart toilet that warms your butt and so high tech and good to use. Convenient location and actually has different activities planned out for different days available for signing up. Also, a place that holds historic stories to its past!
It my first time check in to this hotel, and good service bytheir staff, the room & the view was good. Overall my stay is fine only for 2 day stay, will come back again here with my family when we do some holiday in sinagpore
Had our family staycaution at The Fullerton Hotel last december. Read some negetives comments on the long wait for check in and poor customer service, and frankly, i was kind of worried about it. Upon checking in, i must say all the above comments were uncalled for. Waiting time for check in was about 15min, and we had an extremely pleasant check in experienece with the front desk Manger, Mr Justin. He was very professional, very detailed, providing me with all the information that i need for our 3 days stay. He even run after me after I left the counter, just to remind me to utilise my package dining credit. Thumbs up to you Mr Justin. You truly deserved 10min of my time for penning this complimentary note for you. Also special thanks to Mr Junwei, Steve and Auntie Wendy for being so attentive to our needs during our dinner at The Town. It was our wedding anniversary. Besides presenting us with an anniversary cake, Mr Junwei surprised us by taking a family photo and presented it to us in a nice Fullerton photo envelope. And to Steve, for giving my kids cups of ice creams. You can imagine how overwhelmed they were with such indulgences. Lastly, to Auntie Wendy. Very surprised that she actually remembered us, as she had attended to us in another hotel, where we had our staycaution at least 6 months ago, where she worked as parttimer. How many staff do actually exhibits that kind of attentions to details character. Thank you all, for you went above and beyond to make sure our dining experience was the best it could be. Lastly, to Kate and again to Mr Justin, for being quick in rectifying the issue that we encountered during our stay. Since the pandemic, staycaution has since become quite a norm for our family. I must say, our Fullerton stay is definitely on the top of the list of best stays and experiences ever.…
It has been a very pleasant and great experience with Zep@ strait Club who serve us over during our 2 days stay at suit room 881. He has been very helpful and friendly and great initiatives in helping and assisting us on our needs. A great staff who put interest on his guests first. And knowledgeable too.