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Located in the heart of the vibrant Marina Bay, the Pan Pacific Singapore is a five-star hotel offering 790 contemporary rooms and suites that are ideal for business or leisure, with easy access to shopping malls, the Central Business District and just a 20-minute drive from Changi Airport. Guests can luxuriate in a perfect blend of comfort and elegance in the stylish rooms and suites that evoke the warmth and tranquillity of the Pacific, backed by sweeping panoramas of Marina Bay or the city skyline. For an enhanced stay, experience the exclusive Pacific Club, the hotel’s premium category of rooms located on the higher floors as well as suites, along with privileges such as access to the Pacific Club Lounge perched on the top floor offering unparalleled views of the city and the South China Sea, where Pacific Club guests are served Champagne breakfast, afternoon tea and sunset cocktails with canapés. The hotel offers a superlative range of event facilities comprising 25 meeting rooms, including a refurbished ballroom that seats up to 650 guests and spacious function rooms with natural daylight, incorporating the latest technology, supported by a dedicated team of Catering and Event Management professionals. Diversity is at the heart of Pan Pacific Singapore’s culinary journey, with a choice of award-winning restaurants and a gourmet marketplace. Choose from authentic local and regional cuisine at Edge buffet restaurant, Japanese fine dining at Keyaki, the exquisite Cantonese cuisine at Hai Tien Lo or Asian delights and gourmet homemade sausages at Pacific Marketplace. Other facilities include a 24-hour fitness centre to help workout buffs keep to their routine, whilst the St Gregory Spa provides a getaway from the hustle and bustle with a wide range of face and body treatments as well as traditional healing therapies. In addition, an outdoor pool, poolside bar and terrace looking out to the city are perfect for leisurely swims and sunbaths. To elevate the stay experience for families, children staying in the Pan Pacific Singapore will be guaranteed a whale of a time in the Urban Jungle Village, an indoor kids’ playground located on level four of the hotel. The wonderland offers seven activity zones integrating thinking, learning and playing. With an excellent location, elegant rooms and suites, versatile event venues, wide diversity of wine and dine options and well-appointed facilities converging in a single location, Pan Pacific Singapore is truly the ideal destination for urban living.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Pan Pacific Singapore garners high praise for its spotless rooms and common areas, with many guests appreciating the hotel's meticulous cleanliness. The location is a hit among guests for its proximity to local attractions and transport. Service at the hotel is often lauded for its professionalism and friendliness.
While opinions on value vary, the hotel's amenities, including the luxurious Club Lounge and diverse dining options, receive acclaim. Although the rooms offer modern comforts and breathtaking views, some guests feel they could be updated.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Mixed
Cleanliness
Spotless
Service
Attentive
Amenities
Lavish
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I recently stayed at Pan Pacific Singapore with my daughter on a mother-daughter holiday. The hotel itself and our room were extremely clean and spacious. Daily housekeeping was efficient and thorough and the placement of a water filter in the bathroom for our drinking water was just spot on. The location was easily accessible to all the tourist spots and was attached to a shopping center next door for all incidentals and even a money exchange booth. We had no problems with anything throughout our stay and would definitely stay here again if we were to visit Singapore again.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steffie Honadi, Guest Services / Front Office at Pan Pacific Singapore
Responded 5 days ago
Dear Angela, Thank you for choosing Pan Pacific Singapore for your mother-daughter holiday. We are delighted to hear that you had a wonderful stay and appreciated the cleanliness, spacious rooms, and efficient housekeeping. It’s great to know that the water filter in the bathroom was a convenient touch and that our prime location with easy access to tourist spots and shopping facilities enhanced your experience. We truly appreciate your kind words and are thrilled to know you would choose to stay with us again. We look forward to welcoming you back for another memorable visit in the future! Sincerely Yours, Steffie Honadi Guest Experience & Service Quality Manager
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The Pan Pacific is a 5 star luxury hotel in downtown Singapore and is very well placed for getting to the attractions of the city. The entrance lobby is amazing. It is huge and has no roof so you look up the entire 22-storey height of the building. The reception staff are friendly, helpful and very efficient. Our room had an enormous queen-size bed, a comfortable couch and a small balcony. The bathroom was excellent with a shower that offered 3 different shower heads from overhead rainforest to a handheld concentrated one. The breakfast in The Edge restaurant was the most amazing one I have ever seen. There were cereals, standard fried breakfast, toast, fruit etc BUT you could have an Indian breakfast, a Japanese breakfast, a Singaporean breakfast, cakes, many different breads and many more dishes I had never heard of. Just amazing. We ate in The Emporium every evening. This was the only restaurant that offered à la carte dining as all the others were buffets or set menus and cost over S$110 (£66 at current exchange rates). Our main courses only cost about S$40 (£24) and were all excellent. It was also a bit easier for my wife to eat there as we could explain that she needed gluten free food, although I have to say that the waiters, and even the chefs! understanding of what contained gluten seemed in doubt eg they thought that potatoes could contain gluten. I was very impressed by one waiter called Kumaran. He was very pleasant, very keen and very concerned that my wife should get gluten free food. Another slightly irksome thing was that we had spoken to someone on reception two days before our departure, about getting a breakfast box delivered to our room at 4:30am as we had to leave the hotel at 5:30 to catch our flight. My wife decided to check with reception on the evening before we left to confirm that that had been done. It had not, so the reception staff on duty that night sorted it out. Nevertheless I liked this hotel. It is certainly luxurious and I would recommend it.
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Date of stay: January 2025Trip type: Travelled as a couple
Room Tip:Keep checking with reception that your requests have been actioned
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steffie Honadi, Guest Services / Front Office at Pan Pacific Singapore
Responded 3 weeks ago
Dear beachjeffrey, Thank you for choosing Pan Pacific Singapore and for taking the time to share your review. We are delighted to hear that you enjoyed our prime location and found our staff to be the highlight of your stay. Their dedication to providing exceptional service is something we take great pride in, and we are glad it resonated with you. We appreciate your feedback regarding our food offerings and take it seriously as we strive to meet and exceed our guests' culinary expectations. We will certainly look into enhancing our menu to better delight our guests. Thank you for highlighting our convenient location near transportation options, which many of our guests appreciate for exploring the city easily. We hope to welcome you back soon for an even more enjoyable experience. Sincerely Yours, Steffie Honadi Guest Experience & Service Quality Manager
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Just checked in, and my first experience at Pan Pacific Hotel Singapore has been amazing! We arrived early from our flight, and the check-in process was smooth and seamless. The staff were incredibly accommodating, letting us store our luggage and calling before noon to let us know our room was ready. It was a pleasant surprise to find our luggage already in the room. The room is stunning—fresh, clean, and thoughtfully designed. The large tub and provided bath salts were a nice touch, and I love the filtered water tap with the glass bottle, a great eco-friendly alternative! The Nespresso machine is perfect for those early jetlagged mornings. The location is unbeatable—everything is just a short walk or a quick cab ride away. I can already tell this is going to be a memorable stay, and I can’t wait to experience more!
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Date of stay: October 2024Trip type: Travelled solo
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Response from Steffie Honadi, Guest Services / Front Office at Pan Pacific Singapore
Responded 3 Nov 2024
Dear Damith M, Thank you for sharing your wonderful first experience at Pan Pacific Singapore! We’re delighted to hear that your check-in was smooth and that our team was able to accommodate your needs. It's great to know you enjoyed the room's thoughtful design and the eco-friendly amenities we provide. We’re thrilled that our location and service contributed to making your stay memorable. We look forward to welcoming you back soon and hope you enjoy the rest of your time with us! Sincerely Yours, Steffie Honadi Guest Experience & Service Quality Manager
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Hotel is grand and smells good. The breakfast buffet the egg station cooks are great what you request they make it for you. The fruit juice station the staff is not very friendly cuz I ask for a fresh blend mixed fruit juice as I can’t drink cold drinks in the morning, she refuses to blend it for me and she said in the iced bottle fruit juice is not that cold. In the room there’s a lot of dust as I’m a germophobia and I left tips every day to see if the housekeeper would clean it better but no results until the last 3 days (I stayed for 8 days) I quit giving them tips. Also the bath towel is very smelly. So if you are a germophobia this is not the place to stay. I have been staying here for years when I visit Singapore but it changed since after Covid. Maybe ppl are getting lazier. If you are not a germophobia and don’t mind to drink iced cold fruit juice is this a great place to stay cuz the location is so convenient.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steffie Honadi, Guest Services / Front Office at Pan Pacific Singapore
Responded 5 Sept 2024
Dear jessiel638, Thank you for taking the time to share your feedback. We’re glad you appreciated our hotel’s grand ambiance, the breakfast egg station, and the convenient location. However, we’re truly sorry to hear that other aspects of your stay did not meet your expectations. We apologize for the service at the fruit juice station and the housekeeping issues you encountered. Your concerns have been noted, and we will address them with our team to ensure improvements are made. We value your loyalty and hope to have the opportunity to provide you with a better experience on your next visit. Sincerely Yours, Steffie Honadi Guest Experience & Service Quality Manager
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My child and I had a wonderful five nights staying at The Pan Pacific Singapore on Raffles Boulevard. From the moment we arrived every single staff member that we encountered made us feel welcome and cared for - from the man who met the taxi, to the concierge, booking ladies, pool-side manager, restaurant ladies and cleaning staff. The facilities (room, hotel dining, pool, lobby etc) are top quality and the views are exceptional across Marina Bay and out to the city and the Singapore Flyer wheel. At night the views come alive with lights. There is an extensive and well priced child-friendly buffet breakfast every morning with foods from all corners of the world. The pool complex is large and pleasant and has an associated dining area. The hotel is centrally located and it is an easy walk to the Merlion, to the city centre along the waterfront, to Marina Bay Sands shopping centre, to the Art and Science Museum and to the Singapore Flyer. There are several decent shopping malls which link up to the hotel itself so make sure to ask the concierge how to access these. I cannot find anything bad to say about this hotel. I highly recommend you stay here.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steffie Honadi, Guest Services / Front Office at Pan Pacific Singapore
Responded 8 Jul 2024
Dear alannar122, Thank you so much for sharing your wonderful experience at Pan Pacific Singapore! We are thrilled to hear that you and your child had such a memorable stay with us. It's heartening to know that our staff made you feel welcome and cared for from the moment you arrived. We strive to provide exceptional service, and your kind words about our team members, from the taxi greeter to our concierge, booking team, pool-side manager, restaurant staff, and cleaning crew, are truly appreciated. Your high recommendation means a lot to us. We look forward to welcoming you back to Pan Pacific Singapore for another wonderful stay in the future. Sincerely Yours, Steffie Honadi Guest Experience & Service Quality Manager
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Where can I start? It was a chance booking from a Google search to celebrate my husband’s 70th birthday- and by goodness are we glad we chose Pan Pacific!
We splashed out on a suite ( Skyline) and what a choice.
We were trying to think of something- anything that wasn’t in it to make our stay more enjoyable …. And we failed!
Some examples we didn’t expect balloons on a cake made from towels displayed along with rose petals for my husband’s birthday
Fridge with complimentary soft drinks Beautiful china tea set for tea Coffee machine Bottled water Two massive tv’s The biggest bed we had ever slept in Very comfortable mattress topper Choice of pillows Two huge wall to ceiling windows with electric day and night blinds Dyson hairdryer and diffuser Steamer Safe ( with jewellery holder) Yoga Shoe horn/ shoe tree) clothes brush Ambient lighting Large shower Full bathroom amenities, toothbrushes comb shaver etc Toilet with heated seat and built in electric bidet with sensor lid
Two items of laundry per person complimentary each day ( came home with clean clothes !
Evening turn down service
The suite gave us access to the Pacific Club Lounge on 38th floor This was such an asset Breakfast, afternoon tea and evening cocktails and canapés Breakfast included everything imaginable including made to order dishes Tea and cocktail sessions included hot dishes as well
The cakes at tea time were like visiting an Art Exhibition- they looked too good to eat
The staff….. well what can I say. Everyone was helpful, courteous, and genuinely pleased to do all they could for us. Alfin the chef popped up each time we were there to let me know what I could eat ( intolerances)
The made a lovely gesture of singing happy birthday to my husband with a candle of a cake
We stayed for 8 nights and got to know many of the staff ( Shine , Sugu Luther, Steven, Sharon, Fahima, plus others whose names have slipped my mind) They went over and above
The location was amazing . We could see a full 360degree view from the Club Lounge and walkable to most of the famous sites
We would definitely recommend Pan Pacific to anyone going to Singapore and would definitely stay there again if we returned
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip:Regular taxis outside hotel . Taxi to /from airport about 20sgd each way
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steffie Honadi, Guest Services / Front Office at Pan Pacific Singapore
Responded 1 Apr 2024
Dear X1707CDannieh, Thank you for sharing such a glowing review of your recent stay at Pan Pacific Singapore. We are absolutely delighted to hear that you had a fabulous experience celebrating your husband's 70th birthday with us. It brings us immense joy to know that you thoroughly enjoyed every aspect of your stay, from the comfort and luxury of the Skyline suite to the thoughtful amenities provided. We are thrilled that our team went above and beyond to make your celebration memorable, from the towel cake with balloons to the evening turn-down service and the special birthday candle. Thank you for recommending Pan Pacific Singapore to others and for highlighting our convenient location with its stunning views and proximity to famous sites. We are truly grateful for your kind words and look forward to welcoming you back for another memorable stay whenever your travels bring you to Singapore again. Sincerely Yours, Steffie Honadi Guest Experience & Service Quality Manager
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An amazing hotel. We last stayed at The Pan Pacific in 2019 but because of the pandemic and the hotel renovations we have only just been able to return this year. We hoped that the renovations would not have changed the hotel drastically. We need not have worried, it was everything we remembered it was. We can't recommend it enough. Staff are friendly, polite, efficient, knowledgeable, helpful and always has a smile for you. The rooms are kept spotless and the room staff are discreet, friendly and un-intrusive. The pool is a haven, especially after a day of sightseeing. Again, the pool staff are friendly and helpful, nothing is too much trouble to them. The changing facilities are exceptional, with a steam room, lockers, showers, towels and even a little spinner to dry out your wet swimwear! And kept beautifully clean and tidy everywhere. Even the garden areas are regularly 'manicured' by their gardeners. We can recommend their Singapore Sling cocktail too - as good as if not better than Raffles own. Thank you to Raja, Ralph and Dharma at the pool bar for all their friendly help during our stay. The food and service at Breakfast was first rate. A very large and varied choice of food, catering for all nationalities, with the highest quality of food. Centrally positioned on Raffles Boulevard and only minutes away from the MRT (Promenade MRT) it is perfect for reaching all of the tourist attractions. We cannot recommend The Pan Pacific enough! Hope to go back very soon x
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steffie Honadi, Guest Services / Front Office at Pan Pacific Singapore
Responded 29 May 2024
Dear Dream05303273627, Thank you for sharing such an amazing and detailed review of your recent stay at Pan Pacific Singapore. We are thrilled to welcome you back after your last visit in 2019 and delighted to hear that the renovations have met your expectations and preserved the essence of what you remembered and loved about our hotel. Your compliments about our friendly, polite, efficient, and knowledgeable staff are greatly appreciated. It’s wonderful to know that their helpfulness and smiles made your stay memorable. We are also pleased that you found our rooms spotless and enjoyed the discreet and friendly service provided by our housekeeping team. Thank you once again for your glowing recommendation. We look forward to welcoming you back to Pan Pacific Singapore very soon. Sincerely Yours, Steffie Honadi Guest Experience & Service Quality Manager
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Rooms were clean, smells fresh and perfectly laid out. Amenities were abundant, complete and well organized. There was an in-room water filtration, so you don’t have to use plastic water bottles if you drink a lot which to me it’s a testament to the property environmental awareness. View from the room was amazing (to note this was the angle from room 614 & 617). Staffs were attentive and eager to help without being too friendly and invade your private space. Just the right amount. Food (breakfast) was amazing you should opted in when you’re making a booking. Wide variety of food from continental to local Singapore dish. You can tell the ingredients were carefully selected and the Chefs know what they were doing in preparing the meal. The hotel is located in a sweet spot; near restaurants/hawkers, malls, convenience stores and bust stop + MRT station. It was a breeze to travel from and to the Hotel. If you’re in for a morning jog, the location offers plenty of running routes. I did a 10K lap circling MBS and return.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:A great option for family or business trips.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steffie Honadi, Guest Services / Front Office at Pan Pacific Singapore
Responded 6 Jan 2025
Dear Kfellini, Thank you for your wonderful review and for choosing Pan Pacific Singapore. We are delighted to hear that you found the room accommodations, including the fresh scent, cleanliness, layout, and in-room amenities, to your satisfaction. It is heartening to know that our environmental efforts, particularly the in-room water filtration system, contributed positively to your experience and aligned with your values. We are also pleased that our location served you well for both convenience and leisure activities, like your morning jog around Marina Bay Sands. It’s wonderful to hear that our staff struck the right balance in providing attentive yet respectful service. Thank you again for your kind words and recommendation. We look forward to welcoming you back to Pan Pacific Singapore for another exceptional stay. Sincerely Yours, Steffie Honadi Guest Experience & Service Quality Manager
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Highly recommended! This hotel is incredibly kid-friendly, with courteous and attentive staff across the board, including the bellboys, receptionists, and housekeeping team. The location is strategic and easily accessible location makes it an ideal choice for travelers.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steffie Honadi, Guest Services / Front Office at Pan Pacific Singapore
Responded 26 Nov 2024
Dear Paradise37486273024, Thank you for your wonderful review! We're thrilled to hear that you had an excellent stay at Pan Pacific Singapore and appreciated our kid-friendly services. It's great to know that our staff's attentiveness made your experience enjoyable, and we're glad our strategic location contributed to your convenience. We look forward to welcoming you and your family back for another memorable stay! Sincerely Yours, Steffie Honadi Guest Experience & Service Quality Manager
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These reviews are machine translated from their original language. Show machine translations?
Our room was big and sweet and sweet and I and my 5 and 6 year old kids took separate beds and it was in the area that I put them together now that it was in his table between the beds. The bed became bigger and I took the cloth to turn it into bed. In the bathroom, a private solarium offers filtered drinking water, which is a great idea.
We just regretted taking a ryok with the hotel now the restaurant prices were the same as the hotel and it's hard to get a ryok nearby
The location was excellent and we've got 3 complexes via the bridge to the hotel's sticker
Make the most sunny of the 3 complexes to my hotel The collections were ordinary And Marina sand bay near the hotel is a 3-minute tour and we appreciate her walking spirit. The complex is a hit with designer boutiques in the Grand Garden of Tsui Tsui Sui at night
Honesty Check back and choose an excellent hotel
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Automatically translated
Date of stay: November 2024Trip type: Travelled with family
Room Tip:اخذوا ريوق مع الفندق
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Singapore area.
PRICE RANGE
$511 - $634 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pan pacific singapore hotel singapore, pan pacific hotel singapore, singapore pan pacific
LOCATION
SingaporeSingaporeMarina Bay / Downtown Core/Downtown Singapore / Central Area/City Area / Marina Centre
NUMBER OF ROOMS
790
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