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An ASEAN Green Hotel and BCA Green Mark Platinum Award (Existing Buildings) winner, Furama City Centre is centrally located in Chinatown, in the Central Business District (CBD) and at the fringe of Shenton Way. This exquisite 445-room business hotel is equipped with wireless broadband connection and function rooms that can seat up to 750 guests. With a range of accommodation choices, guests are assured of a comfortable stay with its 24-hour room service, an in-house F&B outlet - Tiffany Cafe & Restaurant – that serves food from a Malay kitchen, and a Lobby Lounge with an extensive wine and snacks list. Retail, dining, attractions and entertainment are easily accessible within walking distance. Chinatown MRT station is a short 5-minute walk via a sheltered link bridge, whilst the Singapore Changi Airport is a mere 20-minute drive away.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Mid-range
Languages Spoken
English, Chinese, Filipino, Indonesian and 1 more
Location
60 Eu Tong Sen Street, Singapore 059804 Singapore
Furama City Centre
4 reviews
Getting there
Great for walkers
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Furama City Centre hotel garners appreciation for its attentive service and prime location in Chinatown, making it a convenient hub for exploring nearby attractions. Guests have called out the hotel's overall cleanliness, though some suggest room servicing could be more frequent. While the amenities, including dining options and the pool, satisfy many, there are mentions of the need for modernization.
The atmosphere and room decor are often cited as dated, but the spaciousness is a plus. In terms of value, opinions are mixed, with some travelers finding the pricing reasonable while others question it based on their experience.
Location
Convenient
Atmosphere
Uninspiring
Rooms
Dated
Value
Reasonable
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory
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Very disappointed with being on the 9th floor with a view of just the swimming pool roof, despite asking for the highest floor available (maybe it was the highest twin room available). Even more disappointed that the pool was closed just as we decided to use it.
Our room smelled of cigarette smoke, despite being a non- smoking room. I eventually realised it was coming in through the vents, especially in the bathroom, so clearly there's an issue with the ventilation system.
In-room facilities included an air conditioner, tv, safe (which was easy to use), iron and ironing board, kettle, and even a small fridge. However, there wasn't much storage space for clothes.
The room was nice (apart from the ants) and the shower was incredibly powerful! The toiletries were a nice touch (toothbrushes, shower caps etc) and the drinking water machines in the hallway would have been better if they had enough space to put the 1L jar down instead of having to hold it while filling!
The help-yourself sections by the lifts and reception desk (spare towels, toiletries, tea, coffee, etc) were a useful addition.
The buffet breakfast was fabulous and included yoghurt, fresh fruit, pastries, pancakes, porridge, made-to-order pancakes, scrambled eggs, (turkey) bacon, fried rice, dim sum and teriyaki chicken/fish ... - worth every cent.
The staff were all friendly and helpful.
Lastly, the bridges linking the hotel to the shopping centre (Chinatown Point) meant we could get to the MRT without having to cross the road at ground level and without getting wet when it was raining.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Concierge will look after your luggage during your last day if you have a night flight.
You will...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Furama Singapore, Marketing at Furama City Centre
Responded 28 Oct 2024
Hi, kemio430! We are very sorry to hear that you didn’t have a great experience in our hotel. Be assured that it’s not the kind of service that we endeavor to offer you and I understand your dissatisfaction. I have taken note of your feedback about cleanliness and maintenance and this has been taken very seriously as this helps us in improving our services to our guests- ensuring that they will have nothing but a comfortable and reliable stay. Moreover, I am glad to know that you enjoyed breakfast. We are continually trying to improve the variety and quality food items that we offer. Finally, our hotel is indeed blessed with its fantastic location, with Havelock MRT just a 5-minutes walk away for you to explore the neighbourhood and beyond. We do hope we can have the opportunity to serve you again should you next visit Furama. Warm regards, Mae Tan Guest Engagement Manager
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We always stay here when visiting Singapore because of its great location near Chinatown the MRT and shopping malls surrounding it. But there definitely needs some work in many ways done to it. The hall carpet on the floors we saw were ripped or bubbled there was a definite smell either coming from the carpet or elsewhere. The walls needed painting and the whole hotel looked like it needed some upgrading to bring it up to a good standard. We found the breakfast area needed more choices and staff who looked like they cared. The tables took ages to get cleaned and cutlery was replaced sporadically. The concierge staff were always busy and when there was only one staff member on they were run off their feet booking taxis and storing luggage. More staff is required to assist especially if someone needs help to assist getting luggage up or down the escalators to the reception area. We booked a club room and Ivy in the lounge as always was so friendly and fun to have as a server. Note the rooms are only serviced every 3 days so no fresh towels or even rubbish removal. You can contact reception for towels and there are areas where you can replenish your teas, coffee sachets etc. but the least you should expect is rubbish removal. Although there were many negatives we would probably stay here again for the price and location.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:The club room was worth the extra price. Rooms facing the wheel have amazing views.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Furama Singapore, Marketing at Furama City Centre
Responded 28 Oct 2024
Hi, JenandbrianPerthWA! Warmest greetings from Furama Singapore! Thank you for your feedback. We appreciate your time leaving us a review about your experience during your stay with us. It has always been our top priority to provide our guests with the experience they deserve. We do hope to see you again in your next stay. Thank you! Warm regards, Mae Tan Guest Engagement Manager
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My wife and I stayed 5 nights, arriving at 10:30PM from SIN Airport by taxi(US$25). A nice receptionist copied our passports, provided hotel information, a responsibility document, then our key cards(including WIFI password) to our prepaid room. We used the room card to operate one of 4 elevators to the 20th floor #2020. The executive club king was carpeted with a fully outfitted bathroom with tub and separate glass shower, a comfortable king across a long shelf unit with closet, refrigerator, hot pot, medium sized TV with 5 channels, desk with chair and easy chair with ottoman. The central AC was quiet with a wall control, good secure WIFI, quick hot water & a nice outside pool on the 6th floor. The 6AM breakfast(replenished and serviced) was very good, focused on full Asian and Western tastes with several hot dishes, an egg station, breads, fruit, juices, yogurt, muesli, and 2 coffee machines. The Executive Lounge off the lobby had a 6-8 PM Happy Hour, included with our room. It was served by 2 nice attendants and offered an assortment of drinks, 2 hot hors d'oeuvres(changed daily/readily replenished), mini-sandwiches or seafood on toast rounds, cheeses, crackers & cakes. We crossed to the many shops and food courts around the Chinatown MRT. Although this well managed 1984 Modernist hotel shows some age(room trim, small bathtub leak & hallway walls/carpet), its clean, quiet and provides great value in a country of high prices.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Furama Singapore, Marketing at Furama City Centre
Responded 14 Nov 2023
Hi, 281genej! Warmest greetings from Furama Singapore! I am delighted to know that you had a relaxing and excellent stay with us. Feedback gathered from guests like you are essential and these help us maintain the expectations of our guests. It has always been our top priority to leave a remarkable experience to our guests from check-in down to the other amenities we offer. We take pride in upholding these practices to live up to the standards we have set for our guests. Moreover, I am glad to know that you enjoyed breakfast. We are continually trying to improve the variety and quality food items that we offer. Our hotel is indeed blessed with its fantastic location, granting perfect access to Chinatown and just a great base in general to visit the rest of Singapore with its covered walkways to the MRT. Please rest assured that your feedback has been documented properly and this will be used as our fuel to exceed our guests’ expectations even more. Thank you once again for your feedback and we do hope to see you again at Furama in the future. Warm regards, Mae Tan Guest Engagement Manager
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This hotel is a nightmare. On arrival, we had to drag our luggage to the first floor for check in (no direct lifts). Then we were given a room full of black mould around the rim of the basin, and in between the tiles on the walls and bath-tub. On the way up to the 7th floor, the carpets were broken and full of bulges, and it is hard to bring our luggage to the room. We thought we could get a drink of bottled water, and found none. Instead, there was a bottle there for us to collect drinking water from a dispenser on each floor. Ok, never mind the drinking water, we started checking the room. The chairs were full of dirty marks, as if someone with a leaking bottom has sat on it. And we dare not touch the basin which is full of black mould which is harmful to health. We tried to call a cleaner and had to scan a code to talk to a bot, going round in circles without results. We then found a note saying that cleaning will only be done after staying every 3 nights. Common things like tooth brushes, soap etc. are all self service and the shelf is always empty. Finally, we had no choice but to go down back to the reception to change our room. The changed room on the 19th floor was slightly better, with less black mould. We will not stay there again due to the lack of service, difficulty getting new linen and cleaning services daily. There were also ants and my wife was bitten by bugs because the changed room was still not clean enough.
Noteworthy details Dirty rooms with black mould and chairs. Lack of service and no daily cleaning or room make-up services Check-in reception requires traveler to haul luggage to first floor via escalator, which is pretty difficult. No help from the hotel. Bitten by bugs after sleeping one night; had to put insect repellent. There were some very tiny ants too. Basic amenities like tooth brush, towels etc. are all self-service, but the shelf on our floor seems always empty except for tea bags which we don't need.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Not recommended. Dirty room with black mould, dirty chairs, no daily room services, small ants,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Furama Singapore, Marketing at Furama City Centre
Responded 2 weeks ago
Hello, stevenchu7 We are very sorry to hear that you didn’t have a great experience in our hotel. Be assured that it’s not the kind of service that we endeavor to offer you and I understand your dissatisfaction. I have taken note of your feedback about cleanliness and maintenance and this has been taken very seriously as this helps us in improving our services to our guests- ensuring that they will have nothing but a comfortable and reliable stay. Our goal at Furama is to uphold the best standards and we apologize that this did not meet your expectations. I hope that we’ll have a chance again to serve you a better stay in the future. It is a pleasure to share with you that we will be implementing many of these upgrades at Furama within the next couple of months. I hope that I can convince you to change your mind about another visit at our hotel. Thank you once again for your feedback and have a great day ahead! With much appreciation, Mae Tan Guest Engagement Manager
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Overall the hotel is OK, I was a little disappointed, I guess my expectations were a little high. The location is great ! The staff on front desk are great, for the most part, however the staff in the "dining room", the ones that I had interacted with...very bad.... guests should never have to ask for napkins, cutlery, coffee beans to be replaced or anything else and when we do, we shouldn't feel like we are bothering them. The dining room looks like a cafeteria and that's not good. Long tables don't work, and certain guests just take over the entire table when they are not using it. The plastic covers on the tables make it look worse. The food I didn't even eat, it looked very unappealing. Fruit and tea were the total of my "American Breakfast" and that wasn't every day I would usually just go in have a look then skip breakfast. The rooms are dated no matter what floor I was on. First 19th and then 21st. I was surprised regarding the bathroom products. On the 19th an all in one in the shower and on 21st I had separate body wash, shampoo and conditioner. We had an issue and changed rooms, front desk staff were VERY accommodating. 10 / 10 for them. The bathrooms need to be bleached as mold is growing on the shower head holder and between the bottles. The water pressure was awful and the water temperature was never constant, cold hot cold hot always adjusting the temp. I've never experienced that before in Singapore. The pool area needs work, colour, more plants maybe behind the "waterfall" it just needs something. The laundry area is fine, although a little $$$ to use. Overall the hotel is dated and is due to a refurburb, not just a coat of paint over the furniture. I would still recommend the hotel only for its location, just a place to rest your head at night and eat out. I can't say you get what you pay for as I have stayed elsewhere in Singapore for the same $ amount per night and had a much higher quality hotel, rooms, food, and customer service.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Furama Singapore, Marketing at Furama City Centre
Responded 9 Dec 2024
Hello, 33candys! Thank you for your feedback. We appreciate your time leaving us a review about your experience during your stay with us. It has always been our top priority to provide our guests with the experience they deserve. Thank you once again for your feedback and we do hope we’ll have the opportunity to serve you again should you next visit Furama. Warm regards, Mae Tan Guest Engagement Manager Rest assured that your feedback has been documented properly for the improvement of our overall services to our guests.
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Stayed in Family Suite. Spacious and good layout. Bathtub provided. Small kitchenette with electric stove and microwave oven and sink for dishwashing.
Plenty of USB ports provided. A game console with retro arcade games installed and connected to the TV.
Fits 3 comfortably, 4 if squeeze (1 double bed and 1 single bed and 1 day bed).
Aircon is cold but a little noisy. Shower taps are a mystery to figure out how to get the proper mix of hot and cold water.
Water dispenser provided in the hallway, very convenient. Vending machines on lobby level.
Toiletries provided but no room slippers! Floor carpets are thinning at the joins - there may be some sharp things jutting out - we put some face towels on the floor to avoid getting injured.
Lifts to room floors are very fast, no waiting. Car porch entrance on Level 1, have to take escalator or lift to Level 2 lobby.
Room and hotel is clean, just old.
2) Location and value
3mins walk to Chinatown MRT, directly connected via overhead pedestrian walkway to Chinatown Point and People's Park.
Also nearby Clarke Quay MRT but Chinatown MRT is nearer and easier to access.
Plenty of food options nearby including breakfast options, so no need to opt for the breakfast buffet.
An old school old style hotel that's comfortable enough to sleep in after whole day of exploring the city!
Overall great value just don't compare to 5 star hotels!
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Furama Singapore, Marketing at Furama City Centre
Responded 14 Dec 2024
Hi, nskhoo! Warmest greetings from Furama Singapore! Thank you for your feedback. We appreciate your time leaving us a review about your experience during your stay with us. It has always been our top priority to provide our guests with the experience they deserve. Rest assured that your feedback has been documented properly for the improvement of our overall services to our guests. We do hope to see you again in your next stay. Thank you! Warm regards, Mae Tan Guest Engagement Manager
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Location - excellent! Walking distance to Hawker Markets and the Chinatown Point shopping mall, and you can access the MRT station through a walkway in the lobby. Little India/Harbourfront/Vivocity is a short train ride away. We caught Grab taxis to Lau Pa Sat and MBS which all cost <$10
Staff - the staff we spoke with were lovely. I will comment that the front desk phone was rarely answered when we called down requesting towels which was frustrating.
Rooms - we stayed in a premium room with a gorgeous view of the Singapore Flyer. Some parts of the bathroom were a bit grimy and could have used a scrub eg the rubber sealing on the shower door. Beds were firm and comfy.
Service - unable to order alcohol to the room with room service. They wouldn’t deliver ice to the room unless we paid $5 and instead had to come down to kitchen for a plastic bag of ice. Rooms are only serviced every 3 days and you have to request new towels which was unexpected when we were paying >$300 AUD per night. Lobby toilets were under repair for half our stay which was inconvenient. We had access to 2hrs of drinks and finger food each evening which we used a few nights.
Breakfast - very repetitive fare. The omelette station/egg station was really good.
We didn’t end up using the pool but went for a walk and it did look really clean.
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Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Furama Singapore, Marketing at Furama City Centre
Responded 12 Aug 2024
Hi. Lauren! Warmest greetings from Furama Singapore! Thank you for your feedback. We appreciate your time leaving us a review about your experience during your stay with us. It has always been our top priority to provide our guests with the experience they deserve. Rest assured that your feedback has been documented properly for the improvement of our overall services to our guests. Our hotel is indeed blessed with its fantastic location, granting perfect access to Chinatown and just a great base in general to visit the rest of Singapore with its covered walkways to the MRT. Thank you once again for your feedback and we do hope to see you again at Furama in the future. Warm regards, Mae Tan Guest Engagement Manager
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Thank you Ms Pauline for the great hospitality at the furama city centre premier club room. Having stayed here for more than 30 times, we are quite familiar with the hotel rooms. The last time we stayed here was monthsback. I was surprised that their manager, Miss Pauline, still remembers us.
We have booked their club room. It includes breakfast buffet and dinner at 6pm to 8pm. Free parking for in-house guest. The club lounge is located just opposite the hotel reception. You can use the link bridge to get to the chinatown point shopping mall which just a 3 minutes walk away from the hotel.
The breakfast area is located at the tiffany cafe, which is beside the club lounge. They served breakfast, lunch, and dinner buffet. There is also ala-carte meals available for purchase. There is a swimming pool and a gym located at level 6 of the hotel.
The premier club room comes with a deep soaking bathtub, and a separate standing shower. The premier club room offers a great view of the hong lim park and the marina bay view. You can walk to the famous smith street to try out the famous michelin chicken rice stall, as well as to explore the chinatown area in Singapore. Taking a bus down, you would be able to venture the clarke quay area, city hall area, as well as the bugis area.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Furama Singapore, Marketing at Furama City Centre
Responded 26 Dec 2024
Hello, Traveller_SGG! Warmest greetings from Furama Singapore! I am delighted to know that you had a relaxing and excellent stay with us. Feedback gathered from guests like you are essential and these help us maintain the expectations of our guests. It has always been our top priority to leave a remarkable experience to our guests from check-in down to the other amenities we offer. We take pride in upholding these practices to live up to the standards we have set for our guests. We do hope to see you again in your next stay! Warm regards, Mae Tan Guest Engagement Manager
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The hotel is located right in the center of Chinatown so it enjoys a prime location for both proximity to many shops and restaurants and access to transportation. It is a medium luxury property with large air-conditioned room. Good and varied breakfast. Turning to the negatives: the air conditioning is very noisy, the cleanliness of the room is not the best and for a choice based on energy the room is cleaned and rearranged and the linen is changed once every three days. Honestly it seems more a choice oriented towards saving personnel costs rather than energy as, although sharing a change of sheets every 3 days, from a 4-star I would have expected the cleanliness and tidying of the room on a daily basis. Towels given the humidity of Singapore always stay wet so the most frequent change appears necessary. To this end on each floor there are bath towels made available to guests along with tissues and toilet paper and other amenities. A sort of self-service hotel where the only savings, I repeat, appears to be the non-payment of salaries to waiters. Even in the dining area the breakfast staff is overworked and undersized so that the tables are inadequately cleaned.
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Automatically translated
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently spent 11 nights at the Furama City Centre hotel in an Executive Club room.
Location: It is an amazing location for Chinatown, food and shopping. It has very good access to public transport.
Lobby: It is unusual that the lobby is on the 2nd floor, access is via the side street and up a set of escalators.
Room: The initial impression upon arriving on the floor was one of disappointment at the shabbiness of the stark brown walls and well worn carpets. The rooms were a very good size, clean and contained all of the amenities that were required. The water pressure in the shower was especially good. The free internet was very fast. The view across the harbour was magnificent. Housekeeping is every three days but if extra towels or consumables are required, they are readily available.
Pool Area: The pool area (no spa) on the 6th floor lacks character. It can be difficult to access for people with disabilities due to the flight of steps going down to it. I do believe that you can phone and they will give access through the 5th floor. It is a very cold pool, to the point of taking your breath away. This was my greatest disappointment with the hotel.
Tiffany Restaurant: Breakfast was part of the deal. There was a good variety of western and Asian buffet dishes. I also had an evening seafood buffet which was excellent value, less than $45 for hotel residents, there was an array of cold and hot dishes together with desserts. This is definitely to be recommended.
Executive Club: Having cold non alcoholic beverages available during the day was always welcome after coming in from the heat. In the evening alcohol - wines and spirits are served between 6 to 8 pm. Different warm dishes eg prawn cutlets, chicken skewers, curry puffs together with cheese and biscuits, savoury nibbles and cakes were also supplied.
What the hotel lacks in ambience however is completely overshadowed by the amazing staff in the Executive Club. I would wish to thank, in no particular order: Agnes, Ray, Ivy, Ralph, Mei, and Desmond for their outstanding personalised service and friendship which made my holiday with the Furama so special. Nothing was too much trouble for them.
There are many more flashier hotels in Singapore but what sets the Furama City Centre apart from their competitors is their staff.
Would I stay there again? Most definitely!
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Furama Singapore, Marketing at Furama City Centre
Responded 13 Nov 2024
Hi, georgeBF2924DS! Warmest greetings from Furama Singapore! I am delighted to know that you had a relaxing and excellent stay with us. Feedback gathered from guests like you are essential and these help us maintain the expectations of our guests. It has always been our top priority to leave a remarkable experience to our guests from check-in down to the other amenities we offer. We take pride in upholding these practices to live up to the standards we have set for our guests. We do hope to see you again in your next stay! Warm regards, Mae Tan Guest Engagement Manager
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There are more places to choose from in the Singapore area.
PRICE RANGE
$206 - $297 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
furama hotel singapore, furama city centre singapore, furama city centre hotel singapore, furama singapore
LOCATION
SingaporeSingaporePearl's Hill / Outram / Central Area/City Area
NUMBER OF ROOMS
445
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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