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4.5
#69 of 603 hotels in Hong Kong
Location
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hotel Madera Hong Kong is the place to truly experience the city. Conveniently located in the heart of Jordan, the hotel is close to a host of tourist attractions and offers boundless shopping, dining, and entertainment. All 87 luxurious hotel rooms have spectacular views of the city and all are lavishly appointed with the finest amenities. Here, your body, mind, and soul are rejuvenated in the caress of nature while you feel a sense of serenity.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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This is my first time stay in Hotel Madeira HK near by Jordon. I use to be stay in other hotel, however those hotel under DQH quarantine operation. So I contacted Ms Crystal Chan , she use to take care my stay in other hotel. She recommended I stay in this hotel and take care of my stay. Is more than I expected, quick check in by Eugene. He provide excellent service and great check in experience. Introduce the hotel facilities and operation hours. Also he recommended hotel bar at the top floor , unfortunately I don’t have time to visit. Furthermore, the rooms is clean, tidy and comfortable. I’m look forward to visit once again in the future. Thank you for the hospitality.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wong Fiona, 顧客服務/櫃檯辦公室 at Hotel Madera Hong Kong
Responded 26 Sept 2022
Dear CHWong0816, Thank you for taking your precious time to post a review of an excellent stay at Madera Hong Kong Hotel. It is absolutely my pleasure to learn how wonderful your stay was and you have an enjoyable experience. Providing a unique and high level of hospitality has always been our mission and your kind compliments directed to Guest Service Manager - Eugene and Guest Service Supervisor - Crystal are great morale boosters and very much appreciated and I will definitely congratulate them personally on their outstanding performance on your behalf. It is the greatest motivation for them to do even better in the future. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager
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I had booked 2 nights at Madera this time and they gave me a higher floor which I can viewed the wide shoot in Kowloon side, and also the hygiene in there was a plus credit while the world is having a challenge on the Conoravirus issue. I saw the hotel team was cleaning everywhere rapidly and frequently so they would expect everyone staying in the hotel is safe at all. Good luck Hong Kong.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JackyY265, 經理 at Hotel Madera Hong Kong
Responded 26 Feb 2020
Dear Panda K, Thank you so much for your appreciation on the hotel services. Yes, safety and hygiene are our first consideration. We are glad that you are pleasant stay at Hotel Madera Hong Kong. We hope, you come back to us soon. Thanks again for your accommodation. Warm regards, Jacky Yau Front Office Manager
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We stayed here for three nights. The room was a good size for two people, with a nice bathroom and a separate dressing area. They had a "handy" phone available for guests which was AMAZING! It meant we had a wifi hotspot with us wherever we went, which allowed us to use google maps when needed. the hotel is located within easy waling distance of the Temple St Night Market and the Ladies Market as well as the Jordan metro station. We really enjoyed the hotel and felt that it was excellent value.
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JackyY265, 經理 at Hotel Madera Hong Kong
Responded 24 Feb 2020
Dear Simply Grace128, Thank you so much for your appreciation on the quality of hotel facilities. We are glad that you have had a comfortable stay during your hotel accommodation. Yes, our hotel is very close to temple street and other restaurants and shops. Looking forward to your revisiting us soon. Warm regards, Jacky Yau Front Office Manager
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Located only a 5 minute walk to Jordan station and across from Nathan Rd the area is good to access the shops/ train/ temple street night markets.
Rooftop bar has great views but drinks are expensive with a pint of beer being $22.50 Aus. This is also closed on a Sunday.
Smaller style hotel rooms in the double room were actually single beds not doubles.
We had two rooms they didn’t interconnect which was fine but there were only 3 rooms in total on our floor on the 23rd floor so very quiet.
Staff were friendly and housekeeping were attentive to any supplies that were needed.
Rooms need a better more thorough deep clean to carpets quite a bit of build up to the surrounds of the bed etc and unfortunately e en though non smoking ours had a residual smell of smoke. Some minor mold behind curtains/ side wall from the humidity/ moisture.
Air conditioned/ fast elevators.
Breakfast is a “on the go” this requires you to select what you want the night before and give it to reception.
Options very limited Coffee Tea Juice Need to write on there if you want milk or sugar or you won’t get any Either a plain croissant or a muffin. These are the only options no condiments either.
You also have to select a time you want it delivered so if you decide to sleep in you need to get up and answer the door for breakfast. No where for breakfast on site and many places don’t open till mid morning apart from McDonalds/ Starbucks which were close by.
If you like a buffet breakfast this is not the hotel to stay at.
Air con/ universal power points/ desk for working. Toiletries provided. Tea/coffee sachets provided with a kettle and room has a fridge.
Cons No breakfast on site No room service Rooms need a deeper clean bit of maintenance, curtains got stuck so hard to close/ couch in room splitting at seem.
For convenience it’s okay for location. Staff were lovely and maybe we were just unlucky with our room.
Checking in and out was very easy.
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Date of stay: June 2023Trip type: Travelled with family
Room Tip:Need to find breakfast
No room service
Beds are singles not doubles in twin room.
Close to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wong Fiona, 顧客服務/櫃檯辦公室 at Hotel Madera Hong Kong
Responded 4 Jul 2023
Dear TravelBugz777, Thank you very much for taking the time to share your comment in TripAdvisor. I was disheartened to learn that in some critical areas during your stay with us we did not meet with your legitimate expectations, and I would like to offer sincere apologies for these shortcomings. Please rest assured that your comment on our room room cleanliness and breakfast has been a topic of discussion with the concerned department heads and is now under review. Thank you once again for taking the time to offer this valuable feedback and as well as your stay in our hotel. Please rest assured our best attention to you at all times and we are looking forward to welcoming you at Hotel Madera Hong Kong in the future. Yours sincerely, Fiona Wong Front Office Manager
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Arrived hotel at noon time and got an early check in bu the staff. Save my day! Room was bit old but still very nice. I like the double washing basins in the bathroom, quite rare in hotel unless you stay in big chain hotels. Recommend to couples and loveees.
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Date of stay: December 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nadia Ng, Guest Services / Front Office at Hotel Madera Hong Kong
Responded 10 Dec 2020
Dear Waiho, Thank you for your sharing your review on Tripadvisor platform. It was our pleasure to have you staying with us. Please let us know when you have identified your next stay with us, we look forward to welcoming you back very soon. Sincerely, Nadia Ng Front Office Manager
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Stayed at Madera last weekend, genuinely a lovely hotel with friendly staff willing to go the extra mile to make my stay pleasant
Had a room with the perfect view looking at the heart of Kowloon, the hotel is located at a spot where the traffic from the main road did not both us, also only a few minutes walk from all kinds of restaurant in the area and the MTR.
Hotel cafe is a nice little place to go to before checking in and after checking out as well, had a good apple turnover and a flat white.
On and all, definitely worth booking again.
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Date of stay: March 2021
Value
Service
Sleep Quality
Room Tip:Simply can't go wrong choosing this hotel, regardless of the room you end up in
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ng Nadia, 顧客服務/櫃檯辦公室 at Hotel Madera Hong Kong
Responded 31 Mar 2021
Dear Douglas, Thank you for you kindness and support, and gave us such a nice review at TripAdvisor platform. I am glad that you had an exquisite stay with us. Please do not hesitate to let us know when you are planning your next visit with us. We look forward to welcoming you back in the near future. Sincerely, Nadia Ng Front Office Manager
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The hotel is located in a very strategic location in Jordan and not too far from MTR station and everything else. Staffs are friendly and helpful. The corner room is huge with double sink, a jacuzzi tub and shower. Room size is bigger than expectation with huge bed. The amenities are fine as well. Roof top bar is also a good place with nice view.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JackyY265, 經理 at Hotel Madera Hong Kong
Responded 7 Jan 2020
Dear EWayC, Thank you for your positive comment on staff services. We are glad that you have had comfortable stay at our hotel. We hope that you will have next visit and come again our rooftop bar. We look forward to welcoming you again in the nearest future. Warm regards, Jacky Yau Front Office Manager
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We got a free upgrade to the Suite at 25/F which contains the amazing night view of Nathan Road. The suite has 1 king size bedroom and a single bedroom that was suitable for family stay. It is great that the bathtub and standing shower were separate and the bathroom area was large compare with another similar hotel in Kowloon. The hotel was located in Jordan, just took a few minutes’ walk from the Jordan station. Traffic was so convenient. Any buses from Nathan Road can get toward to Mong Kok and Tsim Sha Tsui. Temple Street around had many food choices and last till midnight. The Hotel includes restaurant and a sky lounge. The lounge located at rooftop and can enjoy the stunning night view of Tsim Sha Tsui. Semi-buffet breakfast was nice and the café environment was comfortable. I highly recommend the stay for this hotel to enjoying the city walk of Hong Kong. Thanks Elaine in front desk for arranging the transportation to airport and answering enquiries with detail explanations to us!
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wong Fiona, 顧客服務/櫃檯辦公室 at Hotel Madera Hong Kong
Responded 3 Jun 2024
Dear Inspire04543891542, Thank you for taking your precious time to post a review of an excellent stay at Hotel Madera Hong Kong. It is absolutely my pleasure to learn how wonderful your stay was and you have an enjoyable experience. Providing a unique and high level of hospitality has always been our mission and your kind compliments directed to Guest Service Manager - Elaine Lee are great morale boosters and very much appreciated and I will definitely congratulate her personally on her outstanding performance on your behalf. It is the greatest motivation for her to do even better in the future. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager
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Highly recommended. The room is very clean and design of the rooms are very pretty and modern. The service rendered by every of the hotel staff daily be it day or night shift was excellent - very helpful and friendly. Will definitely stay here again. Location is great too, with many near by eateries and restaurants as well as close to the metro. Really appreciate the hotel staff for going the extra mile to assist in every enquiry, from restaurants recommendations to making reservations, even in helping to search for location to buy snacks that I wanted. Really feels welcome and at home. Thank you
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wong Fiona, 顧客服務/櫃檯辦公室 at Hotel Madera Hong Kong
Responded 12 Jun 2023
Dear 342adeliah, Thank you for taking your precious time to post a review of an excellent stay at Madera Hong Kong. It is absolutely my pleasure to learn how wonderful your stay was and you have an enjoyable experience. Providing a unique and high level of hospitality has always been our mission and your kind compliments are the greatest motivation for us to do even better in the future. Thank you again for taking the time to offer this positive feedback as well as your stay in Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager
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Wonderful clean and tidy hotel with helpful staff and very pleasing on the eye as the hotel has such a nice theme, specially the room. The location is handy to both hong kong island and kowloon, as well as the shopping and sightseeing. It was a luxury stay at a good price. We will definitely returning.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JackyY265, 經理 at Hotel Madera Hong Kong
Responded 9 Feb 2020
Dear Man Travel, Thank you for your positive comment for staff good service. We are glad that you are enjoyable to stay at Hotel Madera Hong Kong. We hope that you will come back again soon. Warm regards, Jacky Yau Front Office Manager
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Axminster, United Kingdom90 contributions42 helpful votes
Download the Moovit app and you can find out all the possible ways to travel...but the MTR is only a short walk away...would be my choice, or a taxi if I had loads of luggage.. have a lovely time..
There are more places to choose from in the Hong Kong area.
PRICE RANGE
$134 - $270 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongKowloon / Yau Tsim Mong District / Jordan / Yau Ma Tei
NUMBER OF ROOMS
87
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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