Sarova Panafric
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Sarova Panafric

Corridor with the best view ever!
Traveller (594)
Studio Suite
Room & Suite (112)
Sarova Panafric Flame Tree Restaurant
Dining (61)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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$300
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.5
#11 of 244 hotels in Nairobi
4.1 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Sarova Panafric is a 4-star luxury hotel whose idyllic location allows for an immersive city experience without compromising on comfort and tranquility. The hotel is nestled in the midst of beautifully landscaped gardens a few minutes away from the humble buzz that is Nairobi's Central Business District and just 20 minutes from Jomo Kenyatta International Airport. All our 176 rooms showcase Afro-chic furnishings, while the hallways are adorned with wall art depicting contemporary Nairobi. Both the Flame Tree Restaurant - a Nairobi classic and the Pool Deck bar & lounge provide our guests with immersive dining choices. Our all-new Tulia Wellness Centre (featuring spa, fitness center, steam and sauna), superbly set amid tropical gardens and overlooking the pool depict our quest to offer holistic well-being of mind, body and soul in a serene environment. Our array of meeting rooms, tailored packages and dedicated personnel are all geared towards delivering inspirational conferencing experiences. Our carefully-crafted world-class facilities, friendly service and delightful cuisine set us apart as one of the very best in Nairobi.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Valet parking
Wifi
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Special diet menus
Poolside bar
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Desk
Interconnected rooms available
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Bottled water
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English

Location

Kenyatta Ave, Nairobi 00100 Kenya
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 62 out of 100
62
Jomo Kenyatta Intl Airport
13.7 km
See all flights
Wilson Airport
1,478Review19Q+A100Room tips

Reviews
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Traveller rating
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Detailed Reviews
mirandaj0220 wrote a review Mar 2020
19 contributions1 helpful vote
5.0 of 5 bubbles
We stayed at the Sarova Panafric hotel multiple times during our vacation, using this as almost our home base to come back to between safaris! Everyone was absolutely amazing the entire staff made us feel like we were returning home when we would come back from our safaris!
We walked down to the pool side one night and made comment that we may want to come back down and swim and have a drink (around 5pm). Something came up and we didnt go down tell around 9:30 and when we got down there the bar was about to close but they stayed open when they saw us. We stayed down for a couple hours and when about to leave they told us they kept the bar open for us, because they knew we wanted to come back down.
The rooms were really nice as well, the beds were super comfortable. Room maintance was always kept up each day. All the rooms had working AC in them, and though we went in January and it was cold for the locals we were very thankful for this!
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Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Gachuru, General Manager at Sarova Panafric
Responded 17 Mar 2020
Dear mirandaj0220, Greetings from Sarova Panafric. Thank you for making Sarova Panafric your home away from home and for taking your valuable time to review us on your recent stay. We are delighted to note that your experience with us was amazing and that we not only met, but exceeded your expectations and your kind remarks are a great source of motivation to the team as we strive to deliver on our service promise of “Refreshing African Hospitality”. It is always a pleasure to welcome you back at Sarova Panafric, your home away from home. Yours Sincerely, David Gachuru, General Manager.
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Africahand wrote a review Nov 2022
Somerset, United Kingdom220 contributions138 helpful votes
5.0 of 5 bubbles
The PanAfric has been there a long time, but the Sarova management have ensured that it is kept right up to date with room refurbs and plenty of modern touches. The artwork and sculptures in the foyer are one example, and the fresh flower displays were amazing! Right in the heart of the city, it is a quiet escape and we were happy with every aspect of our stay. Huge rooms, modern and well equipped. Lovely pool. a slight odd lift system that requires you to pre-select your floor, but we mastered it after 2 days!

On the downside, we were only given one key card per room, but you need a key to use the lifts, enter the floor landings and (of course) enter the room. So why not issue two keycards as standard?

And on a second point, we booked via booking.com and the USD price that was quoted was then changed to Kenya Shillings and we had to add about $5 per room per night. It never goes down well when you think you've paid in full but then get a top-up charge upon check-out. If the hotel quotes in a particular currency via its booking partners, then it should honour that price and not play games with exchange rates. Other than that, we had a great stay but all too short.
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Date of stay: October 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lauren F wrote a review Oct 2021
1 contribution
5.0 of 5 bubbles
I can not fully express how wonderful my experience at Sarova Panafric was. We were warmly greeted as if family and were delighted by the beautiful fresh flowers and fruit in our room. The food in the restaurant is delicious and the poolside Sunday brunch is a MUST!! My husband and I stayed several nights and loved the extra touch’s with the toiletry kit, smart TVs, bottled water in the room, turn down service and chocolates. After being out on game drives in previous days we had a lot of laundry which was quickly returned fresh to our room! The hotel is a quick drive to many attractions including the Giraffe Manor and Karen Blixen Museum for tourists like us. When not sightseeing we loved lounging by the pool which was very relaxing and had exceptional service. We would love to come back and will be sure to point any friends visiting Nairobi to the Panafric hotel.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronnie K, General Manager at Sarova Panafric
Responded 19 Oct 2021
Dear Laurenfedka, Greetings from the Sarova Panafric hotel. We are so delighted to note your stay with us was wonderful. Am humbled by your feedback but want to reassure you we are always committed to exceptional service. Great to hear on our newly refurbished rooms, the freshness that has brought in with all amenities. We appreciate your eye to detail and look forward to being of service on your return. Kind regards
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Helen R wrote a review Sept 2022
Glasgow, United Kingdom17 contributions6 helpful votes
5.0 of 5 bubbles
We spent three night's at the Savora Panafric hotel prior to the commencement of our Safari. This was our first experience of Kenyan hospitality and it didn't disappoint and we were very well looked after by all the staff.
We particularly enjoyed the lovely pool area which was perfect for pre safari relaxation.
We enjoyed breakfast and dinner at the very pleasant flame tree restaurant.
Breakfast was buffet service with an excellent selection of choices and very attentive waiters who made sure or coffee cups were kept refilled.
It is not particularly easy to walk to anywhere from this hotel, however, the taxi services from the hotel are excellent and we took a cab to the Kenyan National Museum and the driver waited for us all at a very reasonable cost.
Our room was clean and comfortable and we were well rested by the time we started our safari adventure.
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Date of stay: September 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronnie K, General Manager at Sarova Panafric
Responded 3 Oct 2022
Dear Helen R, Thank you for taking time to give us awesome feedback. Am happy to learn the services experienced were above your expectations from pool area, breakfast and variety of offers, my attentive waiters and just the good experience of Kenyan hospitality. Am delighted and will share the accolades with my team as we continue to strive to be better always. My team & i look forward to hosting you again. Kind regards
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Lisa wrote a review Feb 2023
Columbus, Ohio12 contributions7 helpful votes
5.0 of 5 bubbles
Our family of four stayed at this beautiful and modern hotel in the Upper Hill neighborhood on three separate occasions while vacationing in Kenya and Tanzania. The facility is quiet, clean, welcoming, secure, tastefully designed and offers a very nice restaurant (The Flametree), gym and outdoor swimming pool. The beds and bathrooms were comfortable and ample in size, the hot water pressure was good and housekeeping very thorough. In addition, the wi-fi worked well. The laundry service was excellent. However, our stays were considerably enriched by the incredible staff who were professional, thoughtful and eager to assist whenever we asked. In addition, the hotel has a small gift shop with high quality East African crafts from beaded ware to leather bags and journals run by the very competent Grace. We will definitely stay here again if we return to Nairobi.
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Date of stay: December 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Booking directly with the hotel online offered additional room discounts. Utilizing the code was...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronnie K, General Manager at Sarova Panafric
Responded 6 Feb 2023
Dear Guest, Thank you for taking time to give us your valued feedback. We are happy to learn you found our facility exceptional, from the rooms ambience & comfort to service delivery. Thank you for mentioning Grace whom you found professional and outgoing. We look forward to hosting you once more in the near future. Regards
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josphine n wrote a review Feb 2022
2 contributions
5.0 of 5 bubbles
I enjoyed my stay during my weekend staycation. The staff are very friendly and give attention to detail. They made our stay worthwhile since we really needed to get out of the house and have a weekend to ourselves. They even offered us breakfast in bed when we requested. During our stay, I got an opportunity to visit the Wangari Maathai wing which is a women-only wing with security measures up to standard. The rooms have a video-enabled intercom system whereby the guest is able to communicate and see the person at the door before letting them in. The rooms are ideal for ladies' night out, bridal showers, or someone who simply needs some time away from the other gender.
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronnie K, General Manager at Sarova Panafric
Responded 22 Feb 2022
Dear Josphinen2022, Thank you and we are humbled on your feedback. Indeed we are glad your staycation was experiential & am glad you did get to see the value add on on our new product. We trust we shall have the opportunity to host you again in the near future. Kind regards
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441lynn wrote a review Feb 2022
Stevenage, United Kingdom92 contributions61 helpful votes
3.0 of 5 bubbles
Before I get into any issues I want to make a very special mention to our wonderful guest relations lady Maureen. She was absolutly lovely and nothing was too much trouble.

She was so genuine and wanted to know us and help with anything she could.

The rooms are clean and good sized with safes but the wifi coverage is poor. I found the food poor. The restaurant was dull and unwelcominging. During the evening I requested a diet coke only to be told they had run out!

I would have liked usb ports in the rooms
I ordered a fillet steak and what we got was not what I recognise a fillet steak to be

Maureen needs to be very valued and ideally snapped up by a better hotel
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Date of stay: February 2022
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Room Tip: Ask for a room with good wifi because it doesnt reach all over the hotel even though its in the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronnie K, General Manager at Sarova Panafric
Responded 22 Feb 2022
Dear 441Lynn, Thank you for choosing to stay with us while in Nairobi & taking time to give us your feedback. I have noted your concerns with apology on wifi, restaurant ambience & food. We shall review the shortfalls highlighted. We shall certainly pass your kind commendations & appreciation to Maureen. We look foward to hosting you again. Kind regards
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Catherine Hill wrote a review Feb 2021
Antioch, Illinois1 contribution
5.0 of 5 bubbles
My visit to Nairobi and my stray at the Panafric Hotel on Valley Road, was without a doubt the best. From the security guard, staff, hosts, front desk, servers and managers everyone there is so warm, professional, articulate and professional. They make you feel at home and they go out of their way to make feel welcome. Great rooms, extensive choice of exquisite food. It’s location is very central, close to the city center and great security. This is a great place to stay and I will be back again and take photos. Thank you Sarova Hotels.
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronnie K, General Manager at Sarova Panafric
Responded 22 Mar 2021
Dear Guest, Good morning and thank you for taking time to give us valued feedback on your stay. Let me take this opportunity to thank you for visiting Sarova Panafric as your preferred choice of stay. We are glad that we met your service delivery expectations not to mention the few team members mentioned herein who made your stay even more memorable. Am happy to note that you enjoyed our culinary dishes including the location & close proximity to city centre. I look forward to welcoming you back to Sarova Hotels. Kind regards
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Harry G wrote a review Sept 2021
Lavington, Kenya28 contributions11 helpful votes
5.0 of 5 bubbles
It has been a while since I stayed over night in Nairobi, having a business meeting in the area Panafric was convenient and having stayed many times in the past, it was my first choice. There has been a few changes since my last visit, notably the new wing of the hotel is 90% complete and guests can stay, I have to say it is impressive. The luxury is typlical of what you can expect from any Sarova hotel and backed by excellent service, you will not be dissapointed.
Taking in to consideration the current threat of COVID, Panafric have gone beyond the minimum standards as laid out by the World Health Organisation, their attention to detail and professionalism is beyond reproach.
The standard of food quality continues to maintain a consistent high level, I can certainly recommend the Thai salmon served with fresh, (local) vegetables.
All in all, Sarova Panafric have never failed to impress and I will always stay when I can. Thank you to all the staff for the warmest welcome, my family.
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Date of stay: September 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: The new wing of the hotel is open!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ronnie K, General Manager at Sarova Panafric
Responded 22 Sept 2021
Dear Harry G, Good afternoon & thank you for choosing Sarova Panafric as your hotel choice of stay. Indeed a pleasure to host you from your last visit am happy you did note the good changes done in rooms & general hotel ambience. Am glad for applauding us on the COVID preparedness, attention to detail & professionalism. This is now the norm and we have to ensure our guests feel safe while keeping our hygiene standards up high. Glad to note you enjoyed one of our favotite dishes on the Menu, as always we remain consistent. We trust we shall have the opportunity of hosting you back again soon. Kind regards
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Eric W wrote a review Jan 2020
2 contributions
4.0 of 5 bubbles
The live band waiters and waitress were hospitable. Sweet and delicious meals from the soup to the dessert not to forget the main dish we really enjoyed.It was awesome you guys are the best. Can't wait to be back again.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 1David_Gachuru, General Manager at Sarova Panafric
Responded 28 Jan 2020
Dear Eric W, Greetings from Sarova Panafric. Thank you for making us part of your dining experience at the Flame Tree Restaurant and for taking your valuable time to give us a review of your visit. We are delighted that we provided you with an amazing culinary experience as well as refreshing you with our live music. Our staff at the restaurant will also be pleased to know that you highly rate their service and hospitality. We look forward to welcome you back for more culinary delights. Yours Sincerely, David Gachuru, General Manager.
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Bob T asked a question Oct 2019
56 contributions69 helpful votes
How do I write a review
Answer from 1David_Gachuru
Nairobi, Kenya
Dear Bob T, Greetings from Sarova Panafric. kindly find the below as extracted from the TripAdvisor Guidelines sections. ''How do I write a review? It is very easy to post a review on TripAdvisor! You can do it in a few different ways: From a listing page, scroll down to the Reviews section and click the “Write a Review” button. From our homepage or your profile page, select “Write Review” on the left-hand side. Use the format [Place name] [Location] for best results. If you cannot find the place you are looking for, click the pop-up window “Add a listing” to request a new listing and follow the instructions. For tips on writing a helpful review, click HERE. Although your review will immediately appear in your profile page, it may take a few business days to be processed. If it takes more than 48 hours, see our reasons why some reviews take longer to post''.
Answer from 1David_Gachuru
Nairobi, Kenya
Dear Rakesh328, Greetings from Sarova Panafric. We apologize for the delay in response to your question. Our buffet breakfast goes for $30 if you choose to book a room without breakfast included, or if you have someone joining you for breakfast. We trust that this has been helpful. Yours Sincerely, David Gachuru, General Manager, Sarova Panafric.
Answer from Nebraska97
122 contributions50 helpful votes
I can have a look for you , they have been great in the past. When do you plan to visit ?
Kaitlin_S_CHICAGO wrote a tip 13 May
Littleton, Colorado8 contributions6 helpful votes
5.0 of 5 bubbles
"Get to know your servers, guest relations, concierge, etc. The hotel employees will go above and beyond for any request."
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Jacqueline wrote a tip Feb 2024
18 contributions5 helpful votes
5.0 of 5 bubbles
"Panafric is the place to be, it’s near the city centre and filled with amazing activities all throughout the week. Everyone is very helpful"
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Yasuko I wrote a tip Feb 2024
4 contributions
5.0 of 5 bubbles
"Gym and massage also very nice!"
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eric R wrote a tip Feb 2024
1 contribution
5.0 of 5 bubbles
"Lovely ambience "
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DayTrip49867996442 wrote a tip Jan 2024
1 contribution
5.0 of 5 bubbles
"Travelling in late december, early january was a perfect time to avoid crowds and extreme heat/"
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Not the right property for you?
There are more places to choose from in the Nairobi area.
PRICE RANGE
$251 - $342 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sarova panafric hotel nairobi, sarova panafric nairobi, panafric hotel nairobi
LOCATION
KenyaNairobiUpper Hill Estate
NUMBER OF ROOMS
176
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SAROVA PANAFRIC | UPDATED 2024 Hotel Reviews & Price Comparison (Nairobi, Kenya) - Tripadvisor

Frequently Asked Questions about Sarova Panafric
What are some of the property amenities at Sarova Panafric?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Sarova Panafric?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sarova Panafric?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sarova Panafric?
Yes, free parking, secured parking, and valet parking are available to guests.
Are there opportunities to exercise at Sarova Panafric?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sarova Panafric have airport transportation?
Yes, Sarova Panafric offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sarova Panafric?
Yes, dry cleaning and laundry service are offered to guests.
Does Sarova Panafric offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Sarova Panafric accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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