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Fairmont The Norfolk

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Traveller (497)
Room & Suite (115)
Dining (41)
Overview
Harry Thuku Rd, Nairobi 00200 Kenya See on map
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star accommodation
Reviews (1,228)
Filter reviews
1,121 results
Traveller rating
575
365
99
58
24
Traveller type
Time of year
LanguageEnglish
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575
365
99
58
24
Show reviews that mention
All reviews tatu restaurant lord delamere terrace cin cin bar colonial charm an oasis heated pool gift shop week safari breakfast buffet is busy city beautiful hotel masai mara east africa downtown nairobi business trip rooms are spacious elephant orphanage
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1 - 5 of 1,121 reviews
Reviewed yesterday

I first stayed at the Norfolk when I lived in Africa twenty years ago. Because I was going to South Sudan for personal reasons this month, I decided to return to the Norfolk. I have to leave after three weeks, and am already feeling sad....More

Thank Mielicita
Reviewed 2 days ago

This is a lovely traditional hotel in the centre of Nairobi - a decision we came to regret as the centre is so gridlocked with traffic, it takes an hour and a half to go a very short distance. The reception staff were very efficient...More

Thank Max08Guernsey
Response from Axel H, General Manager at Fairmont The NorfolkResponded yesterday

Dear Max08Guernsey, Thank you for choosing to stay at Fairmont The Norfolk. We are delighted to read that you were pleased with the service from the reception team. Please do however accept our sincere apology regarding your disappointing experiences with service. This is below our...More

Reviewed 6 days ago via mobile

Amazing ambiance and great service from Elijah who is a jolly good guy and vastly recommends from the menu We absolutely had a good time ! The servings are perfect and just enough .. Norfolk has maintained its standards through the yearsMore

Thank June K
Response from Axel H, General Manager at Fairmont The NorfolkResponded 4 days ago

Dear June K, Thank you very much for taking the time to write a review on your Fairmont The Norfolk experience. We are pleased to read that you appreciated that Norfolk has maintained its standards through the years and also that you were happy with...More

Reviewed 1 week ago

I had the pleasure of dinning at the Norfolk for lunch. I was very impressed by the friendliness and accommodating nature of the employees there. Everyone knew me by name, and remembered me when I came back. It is always a pleasure to visit somewhere...More

1  Thank Companion23501349950
Response from Axel H, General Manager at Fairmont The NorfolkResponded 4 days ago

Dear Companion23501349950, Thank you for choosing to dine at Fairmont The Norfolk and for sharing your feedback. We are delighted to note that your hotel experience was to your satisfaction. The team will be delighted to note your comments. There is nothing more rewarding than...More

Reviewed 2 weeks ago

Memorable stay at Fairmont Norfolk, from the moment we stepped in and approached reception. The swift courteous manner the check in was arranged spoke of the warm hospitality awaiting,The stay in total was for five nights, the fairmont staff were ahead of our expectations, in...More

Thank Seaside50415686968
Response from Axel H, General Manager at Fairmont The NorfolkResponded 1 week ago

Dear Seaside50415686968, Thank you for staying with us at Fairmont The Norfolk for your five-night stay. Your feedback regarding your memorable stay, swift check-in and efficient service from the team is greatly appreciated. It is always a pleasure to receive positive feedback! We will share...More

View more reviews
About
Description
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set More amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Pool
Spa
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Wheelchair Access
Beachfront
Breakfast included
Free High Speed Internet (WiFi)
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Romantic
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Romantic
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
170
Price range
US$186 - US$277 (Based on Average Rates for a Standard Room)
Also Known As
Fairmont The Norfolk Hotel Nairobi
,
Fairmont Hotel Norfolk
,
Norfolk Hotel Nairobi
,
Fairmont Hotel Nairobi
,
Norfolk Nairobi
Location
Kenya > Nairobi
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Romantic
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
170
Price range
US$186 - US$277 (Based on Average Rates for a Standard Room)
Also Known As
Fairmont The Norfolk Hotel Nairobi
,
Fairmont Hotel Norfolk
,
Norfolk Hotel Nairobi
,
Fairmont Hotel Nairobi
,
Norfolk Nairobi
Location
Kenya > Nairobi
Photos
Traveller (497)
Room & Suite (115)
Dining (41)
Pool & Beach (8)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Nearby
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Questions & Answers
Ask a question
karen_ralph
5 October 2018|
AnswerShow all 4 answers
Response from Paul J | Reviewed this property |
Yes they will offer a safe transfer. I wouldn’t walk anywhere in Nairobi.
1
Vote
melissa M
4 September 2018|
AnswerShow all 3 answers
Response from John B | Reviewed this property |
did not use pool but you will have more than ample towels in the room
0
Votes
l7hgw
11 July 2018|
Answer
Response from elizabethaO242CA | Reviewed this property |
I do believe that they have day rates, as it is common for safari goers to need a day room on departure day.
1
Vote
Room Tips
"I love the old section of the hotel, but in the past have stayed in the De la Mere garden wing, equally..."
Mielicita
2 days ago
Read review
"Dont think twice before booking"
Seaside50415686968
2 weeks ago
Read review
"rooms in the 600 level have beautiful views, are quiet, and a spacious"
LisaK740
4 weeks ago
Read review
"courtyard rooms are lovely - the hotel checked us our after one night by error! TOOK MY ROBE which really..."
veropepper
9 Oct 2018
Read review
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