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This was our first stop of our big trip and it was a great way to begin. The rooms were nice, the breakfast was delicious, the staff was helpful and we really enjoyed reading about the Fairmont's history. Also a special thank you for providing...More
The Norfolk has charming grounds and common areas and the only reason I have not rated it as excellent is the bathrooms tend to be on the small size for a true five star hotel, the room could have used a bit more lighting and...More
Stayed on our arrival in Nairobi for two nights prior to starting safari. Lovely hotel with excellent rooms, property and service. We had an issue with our air conditioner and hotel staff were quick to assist and move us into an alternative room. Bar and...More
Everything you'd expect from Fairmont and more. The staff went above and beyond to ensure our comfort and enjoyment. Arriving at midnight (After a 26 hour trip form the US,) the bar lounge was open (and beautiful) to ensure we had some food and wine...More
We were travelling with a tour company for a 2 week safari, and were booked into the Fairmont The Norfolk for 2 nights pre safari and one night post safari. We did not have time to take advantage of all the amenities (spa, pool, exercise...More
Thank Deb C
Response from Axel H, General Manager at Fairmont The NorfolkResponded 6 days ago
Dear Deb C,
Thank you for choosing to stay at Fairmont The Norfolk before and after your safari and for taking the time to share your detailed feedback.
It is a pleasure to note that you were pleased with your overall experience and service in...More