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Grand Hyatt Seoul Hotel

Traveller (357)
Panorama at the Grand Hyatt Seoul Hotel
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Grand Hyatt Seoul Hotel
Videos (8)
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About

4.0
#93 of 512 hotels in Seoul
4.5 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
3.9 of 5 bubbles
Value
2023 Travellers' Choice Best of the Best
This Seoul hotel is the ideal place to discover the vibrant culture and beauty of South Korea. Our recently renovated rooms and suites invoke a new standard of luxury coupled with the unparalleled convenience of being just minutes from downtown Seoul, Myeongdong and Itaewon. This spectacular urban retreat is a perfect destination for corporate travel, family vacations or conference gatherings with the Han River and Mount Namsan as your backdrop, making every moment extraordinary.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Airport transportation
Business Centre with Internet Access
Paid public parking on-site
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
On-demand films
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Mountain View
Park View
Languages Spoken
Korean

Location

322 Sowol-ro, Yongsan-gu, Seoul 04347 South Korea
Name/address in local language
1,607Review7Q+A49Room tips

Reviews
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Detailed Reviews
SL wrote a review Aug 2022
2 contributions2 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
This was my first time staying at a Hyatt property and you guys exceeded my expectations. I initially reserved another five-star hotel with an outdoor pool in the city, but during the pre-arrival process, I felt that they were not so welcoming and accommodating, hence I tried your hotel. And I can honestly say I am glad I did! A big shout out to So-Yi, Jacob, and Ian (especially So-Yi), who were so patient with all my pre-arrival questions and answered them so kindly. I was there with my niece to celebrate her 12th birthday and you made such an impression. She even said numerous times that everyone she encountered was so kind. So, THANK YOU from the bottom of my heart. You all made our stay very enjoyable and, especially, you made my niece feel special.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Hildebrand, General Manager at Grand Hyatt Seoul Hotel
Responded 29 Aug 2022
Dear sl56789 Thank you for taking the time to share your experience of Grand Hyatt Seoul which I am sure will be helpful for the Tripadvisor community. I am thrilled to learn that you your niece enjoyed her 12th birthday with us so much! The team was also delighted to receive such an enthusiastic endorsement of the hotel service - these kinds of reviews are truly rewarding for them. Your special mention about the So-Yi, Jacob and Ian (especially So-Yi!) are greatly appreciated and our entire team is delighted to know the service you received exceeded your expectations. Your patronage is extremely valuable to us and we will continue to look for ways to improve. Sincerely, Peter Hildebrand General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BYOB wrote a review Jan 2020
Chicago94 contributions151 helpful votes
5.0 of 5 bubbles
Great choice in Seoul for five star service and expansive city views. Full service hotel with an outstanding concierge staff, multiple dining and bar options, nightly live entertainment and a modern gym. Although the hotel has limited walking options for local dining, the complimentary shuttle bus is a great service. In addition affordable cabs in Seoul offset the inconvenient location to subway access.
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Date of stay: December 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bill K wrote a review Jan 2020
19 contributions10 helpful votes
5.0 of 5 bubbles
I have been staying at Grand Hyatt Seoul sporadically over the last 12 years
(6 stays total). Each time I go back, I am amazed that the staff continue to provide outstanding customer service. From the Bellmen to Front desk to to the housekeeping staff, all great interactions and they always take care of me. I love the winter ice skating rink and the great vibe in the Gallery, not to mention the outstanding breakfast buffet,. You can work all that extra food off in the gym and follow up with sauna, spa, steam ( the spa cost an extra $27 USD, could be free depending on your loyalty status and/or room package). I will always seek out this Grand Hyatt when my travel takes me to Seoul !
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Date of stay: December 2019
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A380dude wrote a review Jul 2021
Ko Kret, Thailand22 contributions1 helpful vote
+1
2.0 of 5 bubbles
Booked a standard mountain view double through hotels.com

The staff is probably in the top 3 of any hotel I have been to in my world travels. Extremely courteous and helpful and efficient, and also very likeable personally in every encounter I had, be it the front desk, restaurants, fitness center/pool, etc.

The room, although very clean, was tiny (no surprise as it clearly stated it is just over 30 sqm on hotels.com). The room furnishings/decor are very outdated and boring/plain but seem to have at least kept well. Bathroom is tiny. You can sit on the toilet and wash your hands in the sink at the same time of so inclined. Water pressure is good and the shower stall big enough to fit one person confortably.

The pool - large sized (25m?) and would make for a good pool to do laps in if they made an effort to designate a lane or two for actual swimmers as it was packed with people. I saw several people wearing their facemasks IN THE WATER. Disgusting! Lifeguards/staff did nothing when I pointed this out.

Guests are only allowed to use one out of three "sessions" per day to use the pool. This is NOT mentioned on hotels.com and you only find out via an email from the hotel once you have paid.

The pool tiling/grouting looks extremely old/worn and dirty, as is the entire area around it. Landscaping nice enough.

Food is ok & super expensive even for a 5 star property . Parking $10/day!

In my opinion, any $50-100 branded 3.5 ~ 4.0 star property in Bangkok has an equal or superior quality level.
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Date of stay: July 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dhpark wrote a review Sept 2021
Seoul, South Korea26 contributions45 helpful votes
2.0 of 5 bubbles
The rooms while renovated still feel very old and outdated.

Stayed during a night when the hotel was fully booked. I understand that staff is doing best they can with what they have but the experience was so hectic and slow.

No wine glasses in the room so when asked for them, they charge 5,000 krw per glasses for delivery. Thought this was crazy, considering that this is Grand Hyatt. Also when asked to rent a phone charger, staff offered to take my phone, charge then bring it back. Did not feel safe doing that.
Overall disappointing experience. It was impossible to catch the elevator during checkout time.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2021
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dhk777 wrote a review Dec 2020
Seoul, South Korea1 contribution1 helpful vote
4.0 of 5 bubbles
When asked for an extra blanket - to avoid using same blanket in one-bed with my roommate - the front desk asked for $60 surcharge. It is unacceptable for guests to having to pay extra $60 for extra pair of blankets. While I understand that it is the policy of the Grand Hyatt Seoul, I would seriously reconsider my future visit to the GHS. Except for that, general stay was good.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Seoul, Owner at Grand Hyatt Seoul Hotel
Responded 17 Dec 2020
Dear dhk777, Warm greetings from Grand Hyatt Seoul, and thank you for sharing your feedback with us. Please accept our sincere apology for the inconvenience you experienced regarding an additional charge that occurred. While this is our policy, we want to provide satisfactory service to all our guests. We will speak to the manager of the related department to review the additional blanket charge rate. Once again, we sincerely apologize and we look forward to making an enhanced stay experience in the near future. Thank you. Sincerely, Grand Hyatt Seoul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Martin G wrote a review Jul 2022
1 contribution1 helpful vote
1.0 of 5 bubbles
First the positive. The hotel room view was great for viewing the Seoul Tower and mountain side. However there were several things that made our 2 night stay very inadequate and ruined the entire experience. We booked through AMEX FHR and with that came a $US 100 credit to be used inside the hotel/resort including food, beverage, spas, or any amenity to hotel offered as explained by AMEX. Once we check in we are told it only applies to food and beverage excluding alcohol. Upon checkout we also discover that the hotel uses their own currency conversation rate from USD to KRW which only gave us about $US 80 with no explanation other than its hotel policy.

With the FHR we asked for an upgrade from our room and they offered us a room with no view and on a lower floor that was connected to another room (doesnt sound like an upgrade) so we respectively declined.

Every amenity and I mean every one costs extra on top of the $300/night stay. The pool, gym, sauna, spa, breakfast, parking, even wifi are extra charges if not included in some package.

The pools are not kid friendly, they are essentially for lap swimming alone since they are one depth (1.5m) throughout and just a square in the ground.

The room itself was ok, the bathroom was extremely small and the shower seal leaked, the lighting was a but confusing but the TV and choice of channels was extremely limited. Very difficult to use and unless you bring your own means to watch something your choices are CNN, K Drama, 2 local sport channels, or the hotel network promotions. The location is atop a huge hill so gives the nice view but very tiring to have to get back to if you don’t have a vehicle.

If your stay just consists of sitting in your room for the duration with no interaction to the world or hotel amenities itll be great!

However for a family it is very impractical since there are much better places to stay that are more family welcoming and easier on the wallet (The Ambassador Seoul). And that also dont make up their own currency conversation rate that benefits them when they see it

Would give 0 stars if it was an option
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jun oh wrote a review Feb 2023
25 contributions23 helpful votes
3.0 of 5 bubbles
Starting with compliment, this hotel is like 45yrs old but it will never feel outdated in most aspects. The room is small but properly maintained, it is not like U.S hotels where they advertise outdated as "historic". The hotel feels luxurious, and the staffs are friendly and attentive. But the issues starts from the following compliments.

With its history of excellence, the hotel is experiencing trouble with managing crowds. With recent heavy trend of staycation, this large hotel is experiencing a heavy occupancy, being full or near full every weekend. But this hotel is old, and there are some structural issues that shows up. There are only 4 elevators (as I know) that are required to serve 600+ rooms. This makes a total disaster during the stay. It takes forever waiting elevators.

This is not as horrible like NYC, but the rooms are small. As an foreign traveler with bags, it feels like I lack of space. Also, while it is well maintained, there are minor issues that pops out randomly due to its age but not a big issue.

But another disappointment happens at breakfast buffet. There are wide selection of foods but it does not interest me. The quality of food is disappointing thinking of its price (65,000 KRW 52 USD 1250:1 exchange rate). Park Hyatt Seoul, a upper property, have a lower Price (55,000 KRW) but have a much better quality and details. Also, this buffet gets extremely crowded from early mornings. It feels like an airport terminal not a hotel at that moment. And with its over crowding situation, it takes forever to receive requested service.

Basically, the hotel hardware is fine, actually great in U.S standards, but the breakfast buffet needs improvement and.... needs immediate serious response to its occupancy control. People everywhere, loud, and just.. everywhere!
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Date of stay: February 2023
3.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Hildebrand, General Manager at Grand Hyatt Seoul Hotel
Responded 8 Mar 2023
Dear ohohoh0724, First of all, thank you very much for staying at Grand Hyatt Seoul and for taking the time to share your experience with the Tripadvisor community. It was alarming to receive your feedback and I sincerely apologize for the inconvenience caused by weekend crowds in the hotel and your perception of the food quality/value at breakfast. We do our utmost to offer the best quality food and service in our restaurants and do aim to give our guests a memorable, value-for-money experience so we will take your comments into consideration when we next review our restaurant pricing and menu. Please be assured we are planning forward to ensure guests leave the hotel feeling satisfied with the overall experience and that it offered value for money. As you mentioned Grand Hyatt Seoul is much-loved destination for people who staycation in Seoul. We are aware of the challenges of only having four guest elevators and will take your feedback with seriousness. Despite the challenges of your recent stay, I do hope you may consider returning to the hotel in future to experience the improvements we will have made. Sincerely, Peter Hildebrand General Manager
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John K wrote a review Jul 2023
3 contributions1 helpful vote
5.0 of 5 bubbles
What an amazing hotel, esp. if you have Globalist benefits. Walking in was truly "grand", with a gorgeous lobby and view of the city. We loved our room on the 18th floor, overlooking the city and Nam San Tower. Breathtaking. And while the room size was "cozy" (typical in Asia), we loved the decor and styling so much. (The only downside to the room was a shortage of shelf space, to lay out clothing.)

If you have Globalist benefits, WOW. The Club Lounge food was the BEST of any Hyatt lounge we've been to. The food at both breakfast and dinner time is a legit buffet, with every dish amazing. (Younger kids, under 13, aren't allowed in at diner time, though.) And ambience is wonderful. Plus, at least when we stayed (in Jun. 2023), Globalists could get free access to the hotel spa/sauna (normally it appears even Globalists pay for access, though at a 50% discounted rate). That was totally unexpected and SOO nice. The spa/sauna is very upscale, for those who know the world of Korea saunas.

You'll note that many reviewers comment on the location as being less than ideal in certain ways. The hotel is way up high on a very steep hill. So though it's only a half mile walk from the nearest subway station, to walk up the hill would be too much for many. (Walking down is a breeze!) But there's a local tram-like bus that will take you up the hill for 1,000 KRW (less than a US dollar). So no biggie at all in the end. (But there are obviously plenty of other hotels that do have more immediate access to the subway, if that's vital for you.) We wouldn't let the location deter us at all from returning unless we REALLY wanted to just have public transit at our literal doorstep. The other positives are so good they outweigh the minor inconvenience. (And we rode taxis a bunch too, which made it a total non-issue.)

We can't wait to come back to Grand Hyatt Seoul!! We were so sad to leave.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hildebrand Peter, 제너럴 매니저 at Grand Hyatt Seoul Hotel
Responded 26 Jul 2023
Dear John K, Thank you for your loyalty as our valued Globalist and taking the time to share your recent experience of Grand Hyatt Seoul. I am truly delighted to know that you found all the key elements of your stay to be of such a high standard. Your compliment and sincere feedback on your experience are the key motivation to our team. In particular we will do our best to maintain the food range and quality at the Grand Club lounge as your feedback makes it clear that guests appreciate and see great value in the current offering. Thank you once again for your sincere feedback and we look forward to welcoming you back to our hotel in future. Sincerely, Peter Hildebrand General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
chrisok2019 wrote a review Jan 2020
Seoul, South Korea4 contributions9 helpful votes
5.0 of 5 bubbles
Globalist here. Excellent stay at the GH Seoul on the last day of 2019.
It was fully booked and very crowded due to the high demand of spending the last day with family. Nevertheless, all the staff I've encountered managed professionally.
Even tho, the suite was not given, I thankfully got a room on the river view, which I appreciated
The check in process was a bit slow, but we were able to spend some qualitive time in the lounge. Everything else was just above the expecation from the service, quality of food at the lounge and even the swiming pool.
One question tho, I heard from freind of mine (also globalist) that usually there is a complimentary wine + snack. Is this service no longer avaialble??
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana W asked a question Feb 2024
Denver, Colorado42 contributions5 helpful votes
Is pool and gym included in daily rate
Answer from YBDIPLOMAT
Washington DC, District of Columbia230 contributions52 helpful votes
Yes, it is
hjjjrt asked a question Nov 2023
New York City, New York19 contributions6 helpful votes
글로벌리스트는 사우나 무료인가요?
SouthAustinAmy asked a question May 2023
Austin, TX2 contributions
When does the outdoor pool open for the summer season?
Answer from Grand Hyatt Seoul
Seoul, South Korea10 contributions
Official opening for outdoor swimming pool is from May 27th.
Answer from Grand Hyatt Seoul
Seoul, South Korea10 contributions
Dear Mr. Matthewsf, Thank you for contacting us. We have Nearest subway station "Hangangjin" station line #6. From the subway station to hotel, takes 10 mins by walk, not easy to access with big luggage. Please kindly visit our web page for more information. Sincerely, Grand Hyatt Seoul
Sander C wrote a tip 6 Apr
Bloomfield Hills, Michigan3 contributions1 helpful vote
1.0 of 5 bubbles
"plan on being gouged for absolutely everything."
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Camper61508823651 wrote a tip 1 Apr
1 contribution
5.0 of 5 bubbles
"따뜻한 봄과 여름에 즐길거리가 매우 많다. 겨울은 아이스링크가 있긴 하지만, 내 개인적으로는 Spring & Summer would be the best season if you are planning to visit here."
Read full review
pchiang08 wrote a tip Mar 2024
Arcadia, California7 contributions4 helpful votes
5.0 of 5 bubbles
"Be prepared to walk a lot if you are planning to use the subways. A good work out though!"
Read full review
오늘도 수 wrote a tip Jan 2024
1 contribution
5.0 of 5 bubbles
"There are kids lounge ! And popular jj bar open recently again! "
Read full review
Jacqueline V wrote a tip Jan 2024
San Jose, California83 contributions71 helpful votes
5.0 of 5 bubbles
"Namsan view room - if you are looking for calm and quiet tranquil ambiance City and Han river view room - for more lively scenics and could be hot during summer."
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Not the right property for you?
There are more places to choose from in the Seoul area.
PRICE RANGE
$404 - $616 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt seoul hotel seoul, seoul grand hyatt, hyatt seoul, seoul hyatt
LOCATION
South KoreaSeoulYongsan-gu / Hannam-dong
NUMBER OF ROOMS
615
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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GRAND HYATT SEOUL HOTEL - Reviews & Price Comparison (South Korea) - Tripadvisor

Frequently Asked Questions about Grand Hyatt Seoul Hotel
Which popular attractions are close to Grand Hyatt Seoul Hotel?
Nearby attractions include Leeum Art Museum (0.3 km), Blue Square (0.4 km), and Yongsan Art & Craft Center (0.4 km).
What are some of the property amenities at Grand Hyatt Seoul Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Seoul Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Seoul Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hyatt Seoul Hotel?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Grand Hyatt Seoul Hotel?
Conveniently located restaurants include Parc, Passion 5, and Pizzeria d' Buzza.
Are there opportunities to exercise at Grand Hyatt Seoul Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Grand Hyatt Seoul Hotel have airport transportation?
Yes, Grand Hyatt Seoul Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Seoul Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Seoul Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Hyatt Seoul Hotel?
Many travellers enjoy visiting Gyeongbokgung Palace (4.7 km), Changdeokgung Palace (4.4 km), and Deoksugung (3.5 km).
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