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With a premium central Seoul location and an incredible view of cityscape, the hotel is situated adjacent to the famous Dongdaemun Design Plaza and Dongdaemun Market.The hotel will offer an unforgettable experience for both business and leisure travelers. It boasts 331 guest rooms and 192 residences with a stunning rooftop bar and the outdoor infinity pool.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Great View
Family
Languages Spoken
Chinese, Japanese, Korean
Location
238, Eulji-ro, Jung-gu, Seoul 04561 South Korea
Name/address in local language
Novotel Ambassador Seoul Dongdaemun
637 reviews
Getting there
Great for walkers
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Located conveniently close to the metro and various attractions, Novotel Ambassador Seoul Dongdaemun is acclaimed for its modern atmosphere and family-friendly vibe. While some guests feel the breakfast and amenities are overpriced, the service at this hotel garners high praise for its efficiency and helpfulness.
The rooms offer space and essential amenities such as kitchenettes, although there have been occasional cleanliness and booking concerns. Despite minor issues like pool access, the overall cleanliness and child-oriented facilities are highlights for many travelers staying at this property.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Professional
Amenities
Well-appointed
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We didn't have any regrets staying at the Premier One-Bedroom King Residence as a family of 4 (2 adults, a 4-year old and a baby). The apartment was very spacious - even with a cot in the bedroom, there was enough room for our 4-year old to run around. Bathroom was huge, bathtub came in handy for waterplay.
In our booking, a high chair, bath tub and cot for our baby were requested and all were in the room at check-in. We could easily request for extra hangers, power adapters, bed linen etc from their handy tablet and housekeeping will come by with the requested items very swiftly. The apartment came with an air purifier, water purifier (cold and room temp water available on demand!) and LG clothes styler.
Didn't use the pool but please bring a swim cap if you plan to swim, otherwise you'll need to purchase one from the hotel. Kids' zone was decked out well with toys, a small playset/playground, ballpit, some gym equipment and tons of books (all in superb condition), it's by reservations only at 50mins each session - much to the delight of our kid, we were the only ones in the playroom the one time we were there.
Hotel is situated in a good location, close to many malls and a short 5mins walk from Dongdaemun History and Culture Park station. Easily assessible to subway with stroller from the elevator outside Dundun mall at Exit 12. It's also a street away from lots of eateries (particularly fried chicken!) and convenience stores.
Concierge was helpful to make restaurant reservations for us given language limitation.
Breakfast was above average but nothing to write home about. Unfortunately housekeeping came into our room to make the bed even though our "Do Not Disturb" sign was up, we informed the Reception at check-out and they mentioned the team will be reminded. Would not have expected this from a reputable brand-name hotel.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Choi Kevin, 기타 at Novotel Ambassador Seoul Dongdaemun
Responded 20 Oct 2024
Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your positive comments regarding your experience. We are happy to know how much you were satisfied with our room and concierge service. We will constantly do our best guest to have a memorable experience. We are sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Once again, thank you for sharing your review and we look forward to welcoming you back in the future. Thank you. Best regards, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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We have just done a 7 night stay in a Residence Deluxe Room.
We really loved the hotel (except for the lack of air con but more about that later). The room is large, a very comfy bed, the bathroom is also very large and functional, it’s spotlessly clean and touches like the cold water machine, coffee machine and washer/dryer are excellent. We had a room on the 17th floor at the back of the hotel (so not on the main road) and it was really quiet with excellent double glazed windows. The room was warm even in the middle of winter as they stop the a/c in winter months so the hotel gave us a fan which really helped. We also left the windows open during the day. I don’t know when they restart the a/c but if you’re coming when it starts to warm up this would be a real issue as the rooms get hot. We had the fan on the whole time.
We also really liked the location. I was concerned it was too far away from the sights but we found it vibrant and busy with loads of shopping malls, restaurants and convenience stores literally minutes away. The famous clothing market is a few minutes walk and the Gwangjang food market is about a 10 min walk. I liked being slightly out of the touristy area so found this location was perfect for us.
Other reviews talked about it being next to a subway but it’s actually a bit of a walk. On exiting the hotel there is a subway entrance about 2 mins down the road. Once down into the subway, it’s then about a 5 minute walk to the actual train line. There are 3 different lines at the local station so it’s really well connected and only 3 stops to City Hall. We actually walked to many of the local areas anyway, with Myeongdong about a 30 min walk. The airport Limo bus stop is 1 minute down the road.
Breakfast is very good but with the last couple of days being the Lunar new year it’s been very busy. Prior to that it was pretty quiet and civilised. There is also a Lounge which is nice but has also got very busy with this holiday.
I would really recommend the hotel as an excellent choice. We are first time visitors and found the city very easy to explore from here and really liked the large and comfortable room.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Choi Kevin, 기타 at Novotel Ambassador Seoul Dongdaemun
Responded 1 week ago
Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your positive comments regarding your experience. We are happy to know how much you were satisfied with HOTEL service. We will constantly do our best guest to have a memorable experience. We are sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Once again, thank you for sharing your review and we look forward to welcoming you back in the future. Thank you. Best regards, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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Solo traveller and I deliberately picked this hotel based on a blogger's review on how convenient the location was given that the airport shuttle bus was literally right at its doorstep.
Coming from rural New Zealand, I had complicated flight logistics involving a domestic and international flight, so I opted to use a travel agent for a change. I asked the travel agent to book the hotel for me as he recommended others that were cheaper but I insisted on the Novotel Ambassador at Dongdaemun because of the airport shuttle bus. Little did I realise that by using a travel agent, I was unable to accumulate any of the Accor membership points (which was a huge pity as this was the other reason why I choose this hotel).
I stayed in the Standard room with queen size bed with breakfast included (as I'm diabetic and must have breakfast to keep my glucose levels stable). The room was small but very cosy and had everything that I needed as a solo traveller: hairdryer, safe box, coffee machine with pods, toiletries, towels and room service. The room was very clean, air conditioning was at a comfortable level, the bidet was a luxury and it was great to have a rain shower too.
I liked the Health & Safety measures: emergency torch at the door, fire extinguisher in the room and safety rappeling line in room that were all visible and accessible in case of an emergency.
The staff were amazing and I must say a special 'Thank You' to Jay at the front desk as I had informed him that I was doing a DMZ tour during my stay and informed him that I was unable to have the hotel breakfast due to my pickup being earlier than the breakfast. I asked if the restaurant could kindly pack me a sandwich and they packed me a box with a continental breakfast instead. Jay went the extra mile to ensure that this was arranged for me and it was greatly appreciated. The concierge staff were knowledgable and were able to support me enquiries about transport, nearby food outlets, etc...
The only complaint that I have would be the fact that the Accor membership appears to be user unfriendly as I was unable to accumulate points despite the hotel accommodation comprising of more than half of my budget. I tried to collect points at the cake shop in the lobby and this was also declined as I did not have a 'paid membership'. I sincerely hope that management reviews this policy to make it easier for members to accumulate points as it is pointless of having the membership otherwise.
Having said this, I will not hesitate to recommend the Novotel Ambassador at Dongdaemun based on the positive points stated above and this will be my default location when I return to Seoul again (which I hope won't be too far away in the future).
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:The Accor membership is user unfriendly and won't allow you to accumulate points - don't bother...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Choi Kevin, 기타 at Novotel Ambassador Seoul Dongdaemun
Responded 20 Oct 2024
Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your positive comments regarding your experience. We are happy to know how much you were satisfied with our staff service. We will constantly do our best guest to have a memorable experience. We are sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Once again, thank you for sharing your review and we look forward to welcoming you back in the future. Thank you. Best regards, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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Hotel is in a good location, approx 300m from the nearest metro line, but not very close by walk to the main busy city areas you want to visit. Hotel itself is modern with good facilities. Staff is very friendly and helpful. The room we booked was on the residence side, usually Accor members gold and above are automatically upgraded but we were not able to be on our stay as it was full. Our room was fairly small, especially the bathroom. Water purifier in the room was very welcomed so we were very hydrated. Breakfast was comprehensive, we didn’t eat at the dinner restaurants. My partner used the gym and sauna, he was happy with equipment available. We didn’t use either pools. Overall a good stay in Seoul
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Choi Kevin, 기타 at Novotel Ambassador Seoul Dongdaemun
Responded 27 Sept 2024
Dear valued guest, Thank you for choosing Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your positive comments regarding your experience. We are happy to know how much you were satisfied with our Facilities and Staff service. We will constantly do our best guest to have a memorable experience. We are sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve and keep the quality of our services. Once again, thank you for sharing your review and we look forward to welcoming you back in the future. Thank you. Best regards, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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We absolutely loved this hotel. We stayed for 5 nights on our recent holiday to this amazing city and were glad we chose it. It's in a great location very close to the metro with 3 different lines to take you anywhere in the city, and walking distance to the famous Gwangjang markets and Dongdaemum Design Plaza as well. As Accor Platinums we were kindly offered a room upgrade to a residence which was incredible and even had a washing machine and kitchen, along with a late checkout until 4pm on our day of departure as we had a night flight back to Australia, and an incredible free buffet breakfast daily. The gym was excellent and the pool very nice also. We enjoyed daily drinks in the club lounge with incredible views of Seoul and very good quality snacks. Staff were excellent. Highly recommended.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Choi Kevin, 기타 at Novotel Ambassador Seoul Dongdaemun
Responded 23 Apr 2024
Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your positive comments regarding your experience. We are happy to know how much you were satisfied with Location, Breakfast and our staff service. We will constantly do our best guest to have a memorable experience. We are sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Once again, thank you for sharing your review and we look forward to welcoming you back in the future. Thank you. Best regards, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residence
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I booked three rooms of different room types via different online agents. Therefore, I had sent an email to the hotel and requested the same floor.
Surprisingly, they requested that I send the hotel vouchers to them to verify those bookings. That's not the main point - the problem is that after I sent all the vouchers to them, they simply responded that your booking has been confirmed. They only confirmed one of the bookings.
But I wasn't just looking for them to confirm my booking, I was requesting that they try to arrange the 3 rooms on the same floor.
When I checked in, I discussed my request with the front desk colleague Sophia. Impressively, Sophia exhibited a very professional attitude and patience in communicating with us, and promised to do her best to make the best arrangement for us. Thank you. Ms. Sophia.
Since i booked three different room types with different dates, two of the rooms needed to be room changed on the next day. Luckily, one of the room types my sister had booked, so i was able to check into her room without needing to change room. However, my sister would be arriving late, so i had to wait for her to get the room key. So in the end, i only needed to change one room. When i told the overnight receptionist about the situation and that i didn't need to change room,
she kept insisting that i did need to change rooms and that i had to leave all the luggage in the lobby and wait until 2pm to get a new room.
my husband then explained the situation again, and the receptionist simply said that since there was luggage in the room, they could not clean it for you. What?!
May I ask - what is the normal procedure for cleaning rooms if i did not put the "Do Not Disturb" sign or request call for service?
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Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Choi Kevin, 기타 at Novotel Ambassador Seoul Dongdaemun
Responded 15 Jun 2024
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. First of all, we appreciate your feedback about our staff's professional assistance during check-in. In addition, we regret the confusion regarding the room changes and room cleaning service. We strive to meet all guest requests and apologize for any miscommunication. Normally, if you did not place a "Do Not Disturb" sign or request no cleaning, our housekeeping team should clean your room as usual. Your comments about the room changes and our room cleaning service have been shared with the related departments, and we will take this as an opportunity to review and ensure better service in the future. Once again, we sincerely apologize for any inconvenience caused during your stay. Thank you very much again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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The hotel is very clean in a great location where three subway lines of Seoul city were nearby and you can easily access the whole city if you want.
Actually, I have stayed in Novotel hotel in Paris before and this hotel is very big and new.
The staff are great and helpful, the pools with stunning views
We stayed for 9 nights, 4 nights in the hotel section and 5 nights in the residence section, when changing my room, I asked the reception to give me a room on the same floor and check-out and check-in so that we are transferred from one room to another. And they did, and thank you very much.
The rooms are literally soundproof
The only thing I didn't like about this hotel was the repetitive process of breakfast without any change. In fact, the breakfast was of good quality, but after 2 days it became repetitive and there was no change in the food. I recomended this hotel to everyone who can pay for staying.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lee Kevin, 기타 at Novotel Ambassador Seoul Dongdaemun
Responded 22 Jul 2023
Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your positive comments regarding your experience. We are happy to know how much you were satisfied with our service. We will constantly do our best guest to have a memorable experience. We are sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Once again, thank you for sharing your review and we look forward to welcoming you back in the future. Thank you. Best regards, Kevin Lee General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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I stayed here to celebrate my personal anniversary on January 13-14. It is impressive to see the attentive staff who are busy and quick from check-in, but do not lose their kindness, and take care of all your needs with utmost care.
In the case of EFL Happy Hour, even though it was busy, I was able to use it pleasantly and comfortably thanks to the smiling staff who frequently walked around customer tables to check if I needed anything. In particular, the menu composition seemed to be unique and good compared to other hotels. In addition, my girlfriend, who stayed with me, is sensitive to hygiene, and even though it was hot, she wore sanitary gloves and was very satisfied with the service staff and the sanitary condition of the room. I think that was an especially important point that allowed her to stay with peace of mind. Additionally, I would like to thank the bar manager for his kind attention to detail for each cocktail.
Although I did not use the swimming pool, the fitness facility was comfortable and was nice to be able to use it to a full extent compared to the fitness facilities at other hotels with the same area. (My girlfriend in particular expressed great satisfaction with the Stairway to Heaven cardio machine.) Compared to other hotels in the same price range, the service, hygiene, and attitude of the staff were all excellent, making it a very satisfying stay. Thank you to all the staff who created such happy memories.
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip:주차는 조금 빨리 도착하여 이용하시는 편을 추천합니다
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I chose this hotel because they have the 3 single beds in a serviced apartment type of room. For a family with 2 kids, this is perfect to ensure each of us get enough sleep. I chose the apartment type also I need the washing machine and pantry to wash my baby bottles. I stayed here for 7 nights and I was to lazy to move to another hotel. It turned out to be the best decision.
The location is quite at the center of Seoul which makes many tourist destination place is pretty close with the MRT. the MRT station is close by maybe 3 short blocks away. I always enter the station from dundun mall (I need elevator for stroller). Dongdaemun itself seems like the center of Korean fashion especially for reseller. So, plenty of food around the malls and in the malls as well. In many of the mall they also have their own small olive young branch. Not as complete as the myeongdong brand but not as overwhelming as well.
The room was big enough for the four of us and the cabinet are plenty enough for me to arrange my clothes and luggage so the room has less clutter. Honestly, I've travelled to a few countries with my kiddos and this is probably my fave room so far. It got everything a mom needs to take care of her children abroad.
What could be improved are: - the pantry have everything from chopsticks, bowls, knives and even coway water dispenser but no sponge to wash the dishes. They give you the soap to wash.. but not the sponge. - Since it has a full set kitchen, it would be nice if they also add a small drying rack rack for the dishes. After the housekeeping wash the dishes, it was just piled on the pantry counter on top of a thin sheet.
Honestly, that is it for the complain. I love this hotel so much I will definitely comeback here when I visit seoul.
a nice touch. My flight arrived at 7am, with 2 kids I was hoping to get an early check in. I also happen to be an Accor gold member. When I arrived at the hotel at 11am, the front desk lets me check in that much earlier. I honestly fall in love with the hotel even before entering the room. We can settle our luggage and my kiddos can rest a bit and not wandering around in Seoul in cold December.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Choi Kevin, 기타 at Novotel Ambassador Seoul Dongdaemun
Responded 28 Dec 2024
Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your positive comments regarding your experience. We are happy to know how much you were satisfied with HOTEL service. We will constantly do our best guest to have a memorable experience. We are sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Once again, thank you for sharing your review and we look forward to welcoming you back in the future. Thank you. Best regards, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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The bathroom and toilet was kind of inside the bedroom, with a sliding divider. This is unacceptable for a 5 star hotel. The room cleaning service wasn't good with staff leaving, instead of removing, trays of food from the night before and glasses, and not washing the room glassware or cups. Overall the staff were polite and friendly but the restaurant was incredibly expensive when the buffet menu barely changed from day to day. The room was quiet and the room and hotel were otherwise well kept
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lee Kevin, 기타 at Novotel Ambassador Seoul Dongdaemun
Responded 2 Oct 2023
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. First of all, we would like to express our sincere apology for causing such trouble during your stay. Your comments regarding feedback about the our room cleanliness and restaurant service has been shared with related departments and will take this as a chance to go through our service process with our associates once again. Thank you very much again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Kevin Lee General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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Hi my apology for not answering earlier. I didn’t get any notification for this question. The answer is I don’t know about other rooms. I usually email them to ask if I want to know anything about the rooms or information I can’t find online. I can tell you that all the hotels I’ve contacted in Korea is slow to reply emails.
There are more places to choose from in the Seoul area.
PRICE RANGE
$255 - $384 (Based on Average Rates for a Standard Room)
LOCATION
South KoreaSeoulGwanghui-dong / Dongdaemun / Sindangdong / Jung-gu
NUMBER OF ROOMS
523
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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