Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Welcome to NOVOTEL SUITES AMBASSADOR SEOUL YONGSAN. AccorHotels’ upscale city residence brand Novotel Suites makes its debut in Korea. Novotel Suites Ambassador Seoul Yongsan has 286 suite rooms that are perfect for longer stays. Guests can design well-balanced life for themselves staying at modern, spacious suites completed with a multimedia hub and flexibly using a fitness center with pool and sauna. Guests can also hold successful business events at Seoul Dragon City’s 2 grand ballrooms and 17 meeting spaces or take enough time for relaxation at an Premier Lounge located on the 40th floor enjoying breathtaking views of the city.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Romantic
Great View
Languages Spoken
Chinese
Location
95, Cheongpa-ro 20-gil, Yongsan-gu, Seoul 04372 South Korea
Name/address in local language
Novotel Suites Ambassador Seoul Yongsan
210 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
I stayed at this hotel for several nights and had two connecting rooms for my girlfriend and her adult children. One of the two said it best “this place is like a Holiday Inn”. That was an insult to your hotel. Our issues started after we arrived from Turkey and wanted to order room service. We were told it would be 1.5 hours. We left the hotel to get something to eat. Our rooms were inconsistently cleaned and throughout my stay we needed to call housekeeping for something–towels, water, coffee, clean an area. I was told there was a 20,000 KW charge for the spa. Was this true? I am a platinum member. I didn’t use the spa because of this. I didn’t question it, but was surprised. I never ate in the hotel because of the high cost–except for room service one time on another night. One night, we all went down to the first floor to play cards. We weren’t allowed to sit in a large area because it was closing (there weren’t doors—just a rope barrier that was put up after we left). I immediately went to the concierge and their offer was to sit in the middle of the lobby. I repeatedly asked if there was a lounge or something (it was 10 PM)--no offer of ANYTHING else. I asked for the manager to call me and went to my room. I moved a small table and chair from one room into the other where we had two small round tables (small small tables) and two chairs for the 4 of us. The manager did indeed call and I left my family to meet him. He offered tables in a dark, closed area of the “deli”. I said thank you and went back to the room where we continued to play. In a hotel that size, is there is no place for a family to play cards at 10PM? I do NOT believe it. So–slow room service, rooms not done to any standard (you should have, or use, a checklist), high cost for breakfast and dinner (I don’t know about food quality since I didn’t pay 4X as much as a meal outside) and spa charges. My girlfriend’s son said it best–this is like a Holiday Inn (we stayed at a Holiday Inn in Turkey and were pleased with their 3 star level of service). Your hotel is not a 3 star hotel, or is it? I rated it as 3 stars (average). I would not recommend your hotel. Thanks for listening
Read more
Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Seoul Dragon City, Marketing at Novotel Suites Ambassador Seoul Yongsan
Responded 30 Jul 2022
Dear Passenger23310583539 Thank you for taking the time to share your impression with us regarding your recent stay at Novotel Suites Ambassador Seoul Yongsan. The whole team are very disappointed to read that we fell below your expectations, and we would like to apologize for the experience you describe and the inconvenience caused. We strive to provide the best service, and we take every comment very seriously. Please rest assured that each of the comments that you point will be review with our Head of Department to address the proper measures to prevent the recurrence in the future especially the lake of communication as we never compromise for this kind of attitude. We hope you will give us the opportunity to welcome you back and witness our improvement. Sincerely, Donald Cha Assistant Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
More of a 3 star hotel than a 5 star hotel. First this first is, how do you not provide toothbrush and toothpaste for amount this hotel charges. Sofa bed is not what it looks like on picture. The way sofa bed was set up, it was sloppy. TV is not even a smart TV. Signs say to check in on the 26th floor, but no one was there. I’m writing this review in the middle of my stay, to show how disappointed I am with this hotel.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Seoul Dragon City, Marketing at Novotel Suites Ambassador Seoul Yongsan
Responded 18 Jan 2024
Dear 369maet, Thank you for taking the time to tell us about your experience at Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Accor's policy prioritize environmental sustainability by omitting single-use amenities like toothbrushes. While striving to maintain a balance between environmental consciousness and guest satisfaction, we sincerely appreciate your understanding and cooperation regarding this policy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cecile Guest Experience Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On my recent stay at the Novotel Suite Ambassador Seoul Yongsan, I was delighted by this new, spacious, and modern hotel, which was opened during the COVID era. The hotel boasts a huge lobby that connects to the lbis hotel, and there's a convenient store on the second floor-perfect for grabbing snacks and drinks at midnight.
The room itself was immaculate, featuring a washing machine and dryer, which added an extra layer of convenience to my stay. The mini kitchen was a thoughtful touch, and the bed was incredibly comfy with spotlessly clean bedsheets.
In terms of location, this hotel is superbly positioned. It is connected to the Yongsan metro station and a large shopping mall, making it easy to navigate the city and enjoy some retail therapy.
Having stayed at many Novotel properties around the world, I can confidently say that this has been my best Novotel experience. The blend of modern amenities, cleanliness, and good location truly sets the Novotel Suite Ambassador Seoul Yongsan apart. I'm looking forward to my next stay here!
Read more
Date of stay: December 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Seoul Dragon City, Marketing at Novotel Suites Ambassador Seoul Yongsan
Responded 20 Dec 2024
Dear Merryheart, Greetings from Novotel Ambassador Seoul Yongsan! We are very happy to hear that you have had an amazing stay with us. We are also very delighted to hear that you have enjoyed room amenities and found our location convenient. We are happy that we could overcome your expectations. Moreover, thank you for praising us as your "best Novotel experience", we will share that amazing comment with the whole Team. We are sure this will be a great motivation for them. Once again thank you for staying with us and for finding time to leave us your feedback. We are looking forward to welcome you back very soon. Best regards, Zarina Guest Experience Manager Novotel & Novotel Suites Ambassador Seoul Yongsan
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was great in size (junior suite). Location not downtown but by metro (yongsan station just accross the road) good accessable with metro line 1.
However the service was very very poor and not Novotel worthy. Actually it was a shame! We waited more than 1 hour for delivery of room service. I tried to call guest services 5 times, waited for speaking to someone and then the connection was disrupted; every time.
We asked for price list of minibar which was not in the room. They did not want to give it in person but would bring it to the room. We asked it 3 times that evening, no one appeared at our room with the price list.
We asked for the price of the bottle red wine in our room, they kept telling me there was no red wine in the room. When someone from reception appeared, they told me "this is the right wine in the room". Are you kidding me? And the worst, we arrived for breakfast at 9 am, they gave us a code to come back in an hour because it was full; more than 100 other groups were waiting. Finally, we had breakfast at 10.30 (!!) but at 11 breakfast time was fininshed. Groups that arrived after us were told that breakfast was full although they had paid for it.
By the way, special thanks to the kind guy who at 11 am arranged for me pancakes after I had been waiting for 15 minutes for refill of pancakes that as you may understand from the above have never arrived.
At checkout I have expressed my diasppointment and gave the reception my email address. Never heard back...
Read more
Date of stay: March 2023Trip type: Travelled with family
Room Tip:Plan your breakfast very early!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Seoul Dragon City, Marketing at Novotel Suites Ambassador Seoul Yongsan
Responded 4 Mar 2023
Thank you for taking the time to tell us about your experience at the Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Donald Cha Assistant Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Size of room was really big. Washing machine was very useful as we stayed 7 nights and had few washing done while we stayed, and this is one of the reason we choose this hotel. We stayed 28th floor with city view and the view was so nice. I truely enjoyed the view. We also loved that room had Nespresso coffee machine And i liked the hotel used shampoo, Conditioner & body wash dispenser in the bathroom so no more plastic bottles. Nice enough size of bathroom and separate toilet was good too
However i was very disappointed by staff services. The hotel says 4.5 star hotel but i would only give 4 star or even 3 star for staff service. Only one number to connect any hotel staff and most of time they can not speak English well so most of time, i have to make a call as im Korean. When we arrived the hotel on the first day, there was no one in the concierge and no one helped us to took our big suitcases. And i was traveling with my parents so the help would be great but there was none. When my parents left the hotel, we asked hotel to book us taxi and the staff did not even helped my parent's suitcase when taxi arrived. He was busy looking at his phone. Very very disappointed! Also noticed there was no English Breakfast tea or black tea so i called guest service and they said they do not have it. I found this was very strange that international hotel do not have English Breakfast tea as most western people (mainly English speaking countries) drinks this tea as Korean drinks coffee.
On that last day of our stay, I was very happy with customer service. The male staff who helped us out on 7th Sep 2022 around 12 pm. He was very very polite and opened the taxi door and put our suitcases in the taxi. He didnt need to do that but he insist to helped us which i was very impressed as i did not have a good customer service experience while im stayed this hotel. Thank you Mr (sorry i didnt catch his name)
Read more
Date of stay: September 2022
Value
Service
Room Tip:Great View. Big room with washing machine that good for longer stay guest
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
When I went to the 1st-floor mega-byte for a welcome drink at the 10/23 check-out, a staff member who appeared to be a manager said that a welcome drink could only be taken out, but clearly there was a lot of space inside. I thought I could, and I was waiting in front of me after ordering, not telling exactly who I had ordered, but just crying out two cups of coffee to the other staff who were busy walking around and doing something different for over 20 minutes, just making the other drinks I had ordered and going to clean up the items on the other side. Right in front of us, we were ignoring waiting. He kept waiting and told the other staff that he was going to eat again or take a take-out, and he just gave me two cups of coffee without apologizing. Not only was it possible to take a take-out, but there were no apologies, and the staff, who seemed to be managers, didn't know what they were thinking when they saw my guests waiting in front of me.
Read more
Review collected in partnership with Accorhotels.com
Automatically translated
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My return to this hotel after a near 3.5 year gap and what was a disappointing experience last time. Sadly things have not really improved significantly since then. The room was clean and modern and for that i must give credit. Sadly where this establishment struggles is the service experience and breakfast. This was a massive disappointment on both levels, Staff that lack basic english and food and service that is poor at best is not acceptable when charging prices that should merit better,
Read more
Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Seoul Dragon City, Marketing at Novotel Suites Ambassador Seoul Yongsan
Responded 30 Jan 2023
Thank you for taking the time to tell us about your experience at the Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Donald Cha Assistant Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a wedding and stayed for my departure. After getting married at the time of reservation, I left a message saying, "I can't go on my honeymoon and leave the country right away." Honestly, I didn't expect much. Because the service at Daegu Novotel was a mess on the day of the wedding, I didn't expect it. However, the room that had to be assigned to 36 floors was up on the 39th floor of Han River View and sent us wine and chocolate. And it was very kind.
Read more
Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from seouldragoncity, Cluster Guest Experience Manager at Novotel Suites Ambassador Seoul Yongsan
Responded 12 Jan 2020
Dear pendo1040, We are delighted to learn that we provided a great service during your stay in the Novotel Suites Ambassador Seoul Yongsan. Congratulations once again for your wedding! It truly warms our heart to read that we were able to meet your expectations and make your stay worthwhile. Thank you for sharing your kind words. We look forward to welcoming you back in our hotel! Don't hesitate to contact me at maxime.beyer@accor.com. With warm regards, Maxime Beyer Cluster Guest Experience Manager Seoul Dragon City
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
The best facilities and overwhelming scenery are excellent. It also satisfies with a professional service system. However, the fact that two hairs came out of the room's towel indicates a decline in the quality of the room service. It wasn't like that before, but something seems to have changed recently. If they're more interested in the cleanliness of the room's equipment, i can say it's the best hotel.
Read more
Review collected in partnership with Accorhotels.com
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Seoul Dragon City, Marketing at Novotel Suites Ambassador Seoul Yongsan
Responded 16 Feb 2021
Dear Sang Cheun P Thank you for taking the time to tell us about your experience at the Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; there your feedback is important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regard and Thanks, Olivia Moon Front Desk Manager Novotel Suites Ambassador Seoul Yongsan.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Comfortable bed, beautiful view, frig, washer/dryer in room! Across street from train/subway! Starbucks a block away. Concierge staff not knowledgeable about area restaurants but extremely nice and helpful with directions.
Read more
Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Seoul Dragon City, Marketing at Novotel Suites Ambassador Seoul Yongsan
Responded 4 Jul 2023
Dear Customer, Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon! –Cecile, Guest Experience Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Seoul, South Korea568 contributions74 helpful votes
I had called a couple weeks ago for another poster and they told me then it was 44,000 won for a rollaway bed. I had a Junior suite here, and the sofa was big and comfortable enough for someone to sleep on I think.
There are more places to choose from in the Seoul area.
PRICE RANGE
$285 - $347 (Based on Average Rates for a Standard Room)
LOCATION
South KoreaSeoulYongsan / Samgakji / Ichon / Yongsan-gu / Hangangno-dong
NUMBER OF ROOMS
286
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.