Nothing prepares you for the highest possible service you receive in Lancaster House. From the moment you step out of the taxi you are treated as a royalty! Every one involved , from the doorman to the reception to the porter , even the room maid do the most to get this feeling. The discreet art Deco lobby with tasteful belle Epoque statues and old cinema photos make the difference. The rooms big impeccably clean and comfortable. And yes they speak...Hungarian too!’
I highly recommend Lancaster House! Booking was very easy due to their efficient and friendly English-speaking staff. The Suites are an easy cab ride from the airport, and are conveniently situated near a TransMilenio station. The suites themselves are large and very well appointed with everything one could possibly need. The staff are great and very attentive, and the breakfast buffet (included) is outstanding. In fact the catering generally is superb. I can think of absolutely nothing negative to say - it was all good!
What can I say... the customer service director Emilia made our stay an absolute positive and enjoyable experience. She took her time and was super attentive to our needs. We stayed at another hotel last year but after Emilia showed up to help us when we didn’t have our luggage .. thanks to the crazy airline ... we were impressed. Not only did they find our luggage they managed to put a smile on our face and sent us a bottle of wine to the room. She also went out of her way to check up on us during the stay when she wasn’t working. In all the times we visited Bogota, we have never seen such wonderful caring customer service. We would recommend staying here for sure . R.K
The Lancaster Hotel is my first stop when flying into Bogota, Colombia. The mutual respect for cultural differences is accommodated in every way. Americans can expect all the comforts of home at The Lancaster. From free breakfast daily between 6am-10am; hot coffee at breakfast or mimosa's and flavored water throughout the day; to worry-free parking AND a grocery store (right next door) for food. My motto became "worry for nothing. The rooms are large with a kitchenette larger than my Manhattan apartment. Visitors will find friendly staff ready to meet their needs. My favorite staff person is Emilia. Please say hi to her when visiting as she is the most helpful, solution oriented staff I have had the pleasure to meet. On my way back to NYC my COVID PCR tested positive. Can you imagine my surprise and disappointment? Emilia really took charge and made sure I understood the process in having all my needs met. El Hotel Lancaster es mi primera parada cuando viajo a Bogotá, Colombia. El respeto mutuo por las diferencias culturales se acomoda en todos los sentidos. Los estadounidenses pueden esperar todas las comodidades del hogar en The Lancaster. Desde desayuno gratuito todos los días de 6 a 10 a. M. café caliente en el desayuno o mimosa y agua aromatizada durante todo el día; para estacionamiento sin preocupaciones Y una tienda de comestibles (justo al lado) para comida. Mi lema se convirtió en "preocuparse por nada. Las habitaciones son grandes con una pequeña cocina más grande que mi apartamento de Manhattan. Los visitantes encontrarán un personal amable listo para satisfacer sus necesidades". Mi persona favorita del personal es Emilia. Dígale hola cuando visite, ya que es el personal más servicial y orientado a las soluciones que he tenido el placer de conocer. En mi camino de regreso a Nueva York, mi COVID PCR dio positivo. ¿Te imaginas mi sorpresa y mi decepción? Emilia realmente se hizo cargo y se aseguró de que entendiera el proceso para satisfacer todas mis necesidades.…
The best hotel to stay in Bogota. All you can find in a 5 stars hotel, you will have it with Lancaster House. It is a little big Hotel. The location is perfect and the staff members are the best of the best.