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HOTEL STYLE
Centrally Located
Luxury
Languages Spoken
English, Russian, Turkish
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Children's television networks
Highchairs available
Airport transportation
Car park
Wifi
Fitness / spa changing rooms
Sauna
Hot bath
Indoor pool
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Wine / champagne
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Shops
ATM on site
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Dishwasher
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Location
Dostyk 2, Astana 010016 Kazakhstan
Astana Saad Hotel
336 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Hotel used by our airline for long stay. Really well located with amazing views to the new city. Rooms are aceptable , bit old , really nice spa and gym. Workers are always helpful and profesional. And the sky bar is a must. Room service can be better in terms of food quality and quantity. Recommended for business trips
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Date of stay: December 2020Trip type: Travelled on business
Room Tip:Request city view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location is great as its near many touristic attractions like the Opera, Baiterek tower, Khan Shatyr and others.
The view from the room was great, staff was super friendly and helpful and the overall quality was excellent.
Breakfast choices are limited though.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip:This is a great place if you’re visiting the city for the first time.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel is good but the most impressive thing was the staff helps me for everything during my stay. The reseptionist girl Aygerim helped me to find veterinary clinic and I found my cat’s medicine with her help. Thank you very much Aygerim!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The standard rooms are very small and lacking amenities. Just a lonely instant coffee and hot water kettle. The wifi was terribly slow and lost connection frequently. The room was always too hot, even with AC set to maximum. I slept poorly every night because it was too hot and the bed too saggy. The view was uninspiring, looking out to the construction zone next door. The location is not good, seemingly just a bit too far from everything you'd want to do or see. The breakfast very basic and lacking flavor. The room service menu every basic and lacking flavor. The restaurant served us a sloppy tasteless burger. They had in stock only 1 of the 7 or so beers on their menu... and it was surely the least exciting option. I definitely will not stay here again.
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at this hotel for two nights during a business trip. Hotel is a standard 5-star hotel for its level, nice rooms with nice city view.
However, when one pays this much money to a global chain, expects a bit more.
The restaurant on roof top (27th floor I believe) was closed for both nights for private events. How can you not allow your guests use the facility, if that is one of the attractions of your hotel? A lady let me look around nonetheless, but told me the place was booked for private events on both nights, so I could not dine.
Furthermore, I asked for a taxi to the airport, and the driver tried to rip me off. Having the language challenge, I tried to contact the hotel to help at least with translation, and no answer. I would expect a taxi booked through the hotel concierge not to rip me off! Driver was also driving recklessly, speeding and racing with other vehicles, so much so that I had to shout at the driver to stop if he was to drive like that. You are better to use ride share apps for any trip in this country.
Reception staff were kind, even the bellboy spoke decent English (welcome change in the country).
You probably better off with another establishment when you stay in this city.
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Date of stay: November 2019
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AskhatIshmukhambetov, Manager at Astana Saad Hotel
Responded 4 Jan 2020
Dear Sait Fatih A, Thank you for choosing the Marriott Astana Hotel when visiting Nur-Sultan and for taking the time to share with us your feedback. We truly appreciate your comments and will take it into consideration. It was with a great distress that I learn of some issues disappointed you and I can only apologize for not meeting your expectations. Thank you for staying at the Astana Marriott Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Nur-Sultan. Sincerely, Kuralay Ongarova General Manager Marriott Astana Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Minus 5 stars) the hotel is in disrepair, the service is at the level of a rural hostel. It has a good location near the Khan Shatyr shopping center, but that’s where all the good things end. Dirty, very “worn out” rooms, stained lampshades, stains of unknown origin in the bathtub, stains on the headboard of the bed, ash and dirt on the bathroom floor. The reception service is so slow and not up to par with the hotel that I wonder how they even passed the certification. From the shower, boiling water will pour on you without warning, and from the windows at night it will blow so much that you can only sleep in warm socks and a robe. The elevators don't work. You can wait 20 minutes locked in their rooftop restaurant because on the ground floor, someone opened the door and the elevators from the Hall cannot go up. You will wait a very long time for the elevator from the first floor to start moving up to your rooms. Overall, if you have other options, don't stay here. Collective farm!
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Date of stay: December 2023Trip type: Travelled on business
Room Tip:Никогда лучше не приезжать
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We came for lunch as a family of 4. It took over 20 minutes before we managed to get the waiter’s attention, even though the local customers who arrived after us were served immediately. It was clear they were ignoring us. When we finally managed to get the waitress she said we could have gone and found her if we needed to. bizarre, sloppy and somewhat expected at a Soviet outfit. For an international hotel charging London prices, it’s not acceptable. We got drinks and left to get lunch elsewhere.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very bed managed. Did not come to change towels, simply explaining too much clients. No one smiling at reception. No gluten free and lactose free. Poor breakfast. Look likes no one committed to managed the hotel. Old style forniture. You can find something better in the town
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Another Marriott that is probably five star in rating but I find to be uninspiring in practice. However the staff are pleasant and English speaking. One noticeable outstanding achievement are the incredibly soft bed sheets.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AskhatIshmukhambetov, Manager at Astana Saad Hotel
Responded 25 Jan 2020
Dear roryjdoyle, Thank you for taking the time to share your recent experience at the Marriott Astana Hotel. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I am glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. Thank you for staying at the Astana Marriott Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Nur-Sultan. Sincerely, Kuralay Ongarova General Manager Marriott Astana Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is wonderful! I recommend it. Breakfast is delicious! The pool is good. Staff responsive Hotel location near the tent Accept cards world Parking underground
One downside: restaurant food! Cleaning the room not often! Small fridge
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Automatically translated
Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi to you
It's a very friendly city and the people go out of there way to help foreigners .
I would say on a scale of 1/10 for females it's an 8/10 for safety ,streets are well lite and most times police are on the streets .
But like any big city just be aware of your surroundings
Enjoy your visit
Best
Glenn
Для постояльцев спортзал и СПА бесплатны: сауна и хамам раздельные, бассейн общий. Услуги - стандартные: чай-кофе в номере, мини-бар, завтрак входит в стоимость
There are more places to choose from in the Astana area.
PRICE RANGE
$150 - $202 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Astana Marriott Hotel
LOCATION
KazakhstanAkmola ProvinceAstana
NUMBER OF ROOMS
241
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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