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5.0
#5 of 180 hotels in Hue
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Centrally located in Hue, walking distance to the Perfume River, Meliá Vinpearl Hue offers the ideal accommodation to travellers visiting Hue. Located on top of the Vincom Mall, guests are sure to be in the center of it all.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Meliá Vinpearl Hue earns rave reviews for its immaculate cleanliness and high attention to detail, providing a spotless retreat with high-quality amenities. A plethora of travelers find the value exceptional, with premium experiences at reasonable prices. The extensive amenities, including a state-of-the-art gym and luxurious pool, coupled with the exceptional service at the rooftop bar, are frequently praised.
Guests are captivated by the Zenith Bar's views and the hotel's modern and elegant design, which creates a welcoming atmosphere. The central location is lauded for its convenience to attractions and stunning city vistas. Reviews also highlight the professional and friendly service, with special mention of the spacious and well-appointed rooms that offer exclusive lounge access.
Location
Central
Atmosphere
Welcoming
Rooms
Spacious
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Comprehensive
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It's always great when you can feel like you're splurging, without actually splurging. For what you get, the price is more than reasonable.
And what you get is very well designed, clean rooms with a view. For starters. The little things make a huge difference - like the fact that the AC is *not* blowing directly over the bed, making for a much more comfortable stay. Or the fact that you can leave the AC on while you leave. Real hotel slippers, not reuseable flip flops.
The pool area is superbly designed -large and airy, open to the city, but shaded from the blazing sun.
Staff is very accommodating, and the exchange rate was the best I encountered anywhere.
And the breakfast -I'd gotten used to some disappointing breakfasts on this trip, but the Melia's just blew me away with the variety and quality. There's even a scale in the room to let you know how much weight you gained from their superb breakfast!
Mattress could be softer, but pillows were very good. And it's not really a free-bikes-and organized activities kind of place. They found a way to accommodate the bike I rented elsewhere, but generally that's not the kind of clientele that comes here. They *can* arrange tours, but they're pricey. Better to do that separately.
Still though. 5 Star experience overall!
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tran Thi Ngoc Ha, Tổng giám đốc at Meliá Vinpearl Hue
Responded 29 May 2023
Dear M Gregsf11, Thank you for taking the time to share your experience at Melia Vinpearl Huế. We are delighted to have provided you with a positive experience. This is a priceless gift for all hotel staff. We are still trying every day to improve our service even more. Once again, thank you very much, and wish you have a nice experience during your visit. Sincerely, Hotel Management.
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A stunning and beautiful modern hotel, smooth check in with drinks and then a corner room on the 19th floor with a breathtaking view over the city.
What a way to start our trip to Hue. The GM personally welcomed me and always made a point of asking if everything was ok if he met us.
We loved our room and bathroom and although it is a fairly large hotel, breakfast was always managed well and there was a very generous buffet catering to all tastes.
The pool area is beautiful, even if it is indoors and we also had a spa treatment that was wonderful.
Top marks for the personnel on the rooftop bar. The drinks are wonderful, we had an amazing salty coffee up there too and they were welcoming and very friendly.
The hotel is located a short walk from downtown and the river.
We would definitely return.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMVPCHHU, General Manager at Meliá Vinpearl Hue
Responded 17 Feb 2020
Dear Ms Swissgirl_7, Thank you very much for choosing to stay with us and for taking the time to share your nice experience at Vinpearl Hotel Hue. I was very happy to meet and talk with you during your recent visit. I highly appreciate the opportunity to serve you, and your satisfaction is our top priority. We thank you once again for your detailed feedback that will be an useful reference for our future guests who are looking for "a stunning hotel in a great location" in Hue city. I will definitely share this review with my team to challenge ourselves to achieve better guests experience for Vinpearl. We look forwards to welcoming you back next time. Sincerely, Truong Quoc Viet General Manager
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Service friendly and efficient. Rooms clean and comfortable, well appointed and huge bed. Breakfast extensive - more choice than you’d ever need.
Good location for getting around Hue. Easy walking to lots of bars and restaurants, as well as the old city.
The public airport minibus (50000 vmd/person) stops 1 minute walk from here (the taxis will generally try it on with tourists and charge 400000+, which we hate on principle).
If you need a very quite room, ask to be on the side without the terrace bar below as it’s noisy till midnight.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMVPCHHU, General Manager at Meliá Vinpearl Hue
Responded 30 Jan 2020
Dear M. Hattie100, Thank you very much for your recent stay at Vinpearl Hotel Hue and for taking the time to review our services on Tripadvisor. We was delighted to have your positive comment. This detailed feedback will be an useful reference for our future guests who are looking for a great hotel in town. We thank you once again and look forward to welcoming you back next time. Sincerely, Truong Quoc Viet General Manager
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Good business oriented hotel. Kindly accommodated our early check in. As we were on holiday I would've preferred a later finish to the breakfast than the 9.30am that was offered, but no biggy. Ate at Prime, steaks were well cooked but lacking a bit in flavour. Beautiful setting though. Nice gym, yoga studio, indoor pool and spa facilities.
We were visiting during the time when coronavirus was spreading across the world. The hotel made it very clear they were taking extra precautions with cleaning the hotel, checking guests temperatures and get them to use hand sanitizer on entering the restaurants, bar and gym. All reasonable. However, my stay was soured when the hotel informed us we needed to move for the last night of our stay. The reason for this was that they wanted everyone on the UK on the same floor because people were anxious about the British after a recent flight from London brought new cases in. Not sure how that was going to control spreading of the virus when you could freely move in and out of the hotel?!? Even after we explained we have not lived in the UK for four months, irrationality prevailed and we moved to the 'British' floor. Strange times seem to bring about some strange customer service.
I am sympathetic to the uncharted times we find ourselves in but I would have expected a hotel chain of this size to have handled the situation much better.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quoc Viet Truong, General Manager at Meliá Vinpearl Hue
Responded 15 Mar 2020
Dear M. Dee_lw_36, Thank you very much for your recent stay and for taking the time to review our services. I am really sorry for the inconveniences caused to you during the complicated evolution of Covid 19 and for the shortcoming of our services. Your detailed comments will be very useful for us to improve our services and especially to handle better the current situation. I would like to express my sincere apology and look forward another opportunity to serve you in better condition. Sincerely Truong Quoc Viet General Manager
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Two days ago I had my first disappointing dinner at The Prime restaurant (floor 33), first time from the hotel became part of the Meliá hotels chain, coincidence or not, probably I never will know it, because after this time probably I will not consider this place for special occasions anymore.
This was my fourth time here (6 people family dinner) and as always we tried the Sky Dining Menu. To be fair, previous dinners were wonderful (almost perfect to me and my wife) but this time was VERY disappointing in almost every sense.
Though pictures speak for themselves (I made a comparison of my last dinner in 2021/11 and now, both were Sky Dining Menu), I would like to comment some things.
Disappointing started with salads. Both options were very normal, actually the chicken salad was meh (no seasoning and not special at all) while the salmon was delicious but with a terrible presentation (see how fancy looked the same salad in 2021). In the salad picture also you can see how the fresh juices have changed in the time, from a fancy look to… well… just a glass of juice.
Soups were delicious as always (pumpkin and potatoes), but presentation was veeeeery poor in both cases comparing how they used to serve the soups before. It’s hard to believe both pictures are from the same restaurant with less of a year of difference. Sometimes little details make huge difference.
Main dishes were Surf and Turf and a Fish with an unique texture with Risotto. The first one was just a (not so good quality) steak (bad cooked in two cases, two medium well that looked like medium rare, very red) with a shrimp and some bold vegetables with a delicious mushroom sauce. Honestly it was not impressive at all, and considering in 2021 in this same menu they served a premium quality steak (smaller) covered with a gold leaf, you can see how they have decreased the quality of this menu while they increase the prices, because yes, now prices are much higher. As I booked a table in advance I got a 20% off, I paid 649K p/p for the menu (price is 800K p/p without booking. No drink included). Just as reference, in 2021 the same menu was about 450-550K without need to book in advance (though the restaurant used to be empty due to lack of tourists).
Probably after this (expensive and disappointing) dinner, I doubt I will eat here again soon and personally I would not risk to order a la carte considering how poor a 800K menu looks like in 2022.
It is still the restaurant with the best view of Hue, but views are better from the Sky Bar and just a drink is enough to enjoy the landscape.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tran Thi Ngoc Ha, Tổng giám đốc at Meliá Vinpearl Hue
Responded 4 Oct 2022
Dear Oden360, Thank you for sharing your feedback on TripAdvisor. Your comments are well-received with much appreciation since the feedback from our guests enables us to be attentive and sensitive to our guests’ needs and to continuously enhance our service. We are very sorry that your experience at Melia Vinpearl Hue was disappointing as this is certainly not the experience we strive to deliver to our guests. We have brought your comments to the attention of our senior leadership team and assure you that these issues will be addressed during training and our ongoing efforts to improve our service. Again, we apologize for the inconvenience caused. We hope that you will once again give us the opportunity of welcoming you again to a warm hospitality of Melia Vinpearl Hue. Warm regards, Hotel Management.
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Being a regular world traveler , l can say proudly that l consider this hotel the best l have stayed in , based on price , perfect service , amazing food & restaurants. All staff have gone out of their way to be of great service , and the morning breakfast was so great. Anyone staying here , or even not staying here MUST eat at their Prime Restaurant on floor 33 - there simply could not be a better restaurant anywhere for view and service. Being a regular visitor to Hue , l shall become a regular guest now. Thank you to all the wonderful staff.
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Date of stay: January 2020
Value
Service
Sleep Quality
Room Tip:Try the suite - it more a home than a hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMVPCHHU, General Manager at Meliá Vinpearl Hue
Responded 29 Jan 2020
Dear Mr. Keith, Thank you very much for your recent stay at Vinpearl Hotel Hue and for taking the time to share your experience at our hotel. We was delighted to hear your nice compliment "Simply the best". I will definitely share this with our team to challenge ourselves to achieve better guests experience for Vinpearl. Your detailed feedback will be also an useful for our futur guests who are looking for a good hotel and great fine dining restaurant in Hue city. We thank you once again and look forward to welcoming you back soon. Sincerely, Truong Quoc Viet General Manager.
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First time stay at the hotel and kind of disappointed for a 5 star hotel. When checking in, staffs did not warning us that there will be a concert and events at the venue next door and on the hotel balcony, 7th floor, for the next few days. We flew in extremely tired and need down time for relaxing and sleeping but loud speakers noise kept us up all afternoon and late into the night. We were extremely unhappy guests and demanded front desk to move our room to the river view which is the opposite end of the hotel to gey us quiet time. Furthermore, bathroom was not high quality workmanship, shower water pouring out onto the floor due to loose glass door and electrical plugs are loose from the walls. The only positive I can say is the buffet breakfast was good but not 5 star scale. The reception lobby is very standard, lack of decorations and food or drink counter service that make guests feel welcoming and relaxing for travelling from far aboard. With that said, this hotel should be 3.5 star at best at internationally standard. I would only recommend if you get a good deal for under $100 per night.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMVPCHHU, General Manager at Meliá Vinpearl Hue
Responded 7 Jan 2020
Dear M. Savvytaster1960 Thank you very much for your recent stay at Vinpearl Hotel Hue and for taking the time to review our services on Tripadvisor. We was delighted to have your nice compliment. Kindly accept my sincere apology for the inconvenience caused to you during your stay. As you may know by the sorry letter in the room that the hotel year end party was organised yesterday evening to thank our staff for their effort during 2019. We have applied some measures to limit the noise but the results were not absolutely as expected. We know that you have one more night staying with us and we are always in your disposition to make your stay more comfortable. Thus, please give us the opportunity to upgrade you to a nice suite. We look forward to having your decision. Sincerely, Truong Quoc Viet General Manager
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For some reason the Hue Vinpearl was much cheaper than many other in vietnam so we decided to give it a try for our two night stay in Hue. There are other hotels closer to the river but the vinpearl was not too far and if you also wanted some down time then this was a great choice. The pool was nice, although full of kids when we were there and would be good if windows were all opened as feel a bit enclosed. There is a water cooler in the gym you can use to refill water and save all the plastic bottles. The spa was running a promotion for a mini package that was great value and a fabulous experience. The rooftop bar was a bit on the pricey side but worth at least one sunset drink. The rooms felt luxurious, with comfortable bed and a large bathroom. Super annoying that there is no where in the shower to put your own products. Would stay again when visiting Hue.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tran Thi Ngoc Ha, Tổng giám đốc at Meliá Vinpearl Hue
Responded 16 Jan 2023
Dear M.Frequentjaunts, Thank you very much for your recent stay at Melia Vinpearl Hue and for taking the time to review our services on TripAdvisor. We are delighted to hear your nice compliment. We will definitely share this with our team to challenge ourselves to achieve a better guest experience for Vinpearl Hotel Hue. Your positive comment will be a useful reference for our future guests. We highly appreciate your feedback and look forward to welcoming you back next time. Sincerely, Hotel Management.
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Melia Vinpearl Hue has a luxurious design. It has a modern space and convenient facilities to make guests here have the most relaxing experience. In addition to comfortable modern furniture, rooms here have enough disposable personal items for hotel guests. You can experience special services here that not all hotels have. The service attitude of the reception or any of the hotel's staff is also extremely professional, making customers feel comfortable. If you have the opportunity, you can experience at Melia Vinpearl Hue to feel the good things that come to mind This hotel delivers.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tran Thi Ngoc Ha, Tổng giám đốc at Meliá Vinpearl Hue
Responded 2 Nov 2022
Dear Ms. Thao N, Thank you very much for your recent stay and for taking the time to review our services. We were delighted to have your positive comment. We will definitely share your nice compliment with our beloved team to challenge ourselves to achieve a better guest experience. Your detailed feedback will also be a useful reference for our future guests who are looking for an amazing hotel in Hue city. We thank you once again and look forward to welcoming you back next time. Sincerely, Hotel Management.
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This hotel was a step above the rest. The service was great and the staff was very attentive and hospitable. The location is amazing and allows for those staying at the hotel to take a ten minute walk right to the imperial city and a five minute walk to boat rides on the perfume river.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMVPCHHU, General Manager at Meliá Vinpearl Hue
Responded 6 Feb 2020
Dear M. Unggoy, Thank you very much for your recent stay and for taking the time to review our services on Tripadvisor. We was delighted to have your positive comment "Amazing hotel in an amazing location". This detailed feedback will be an useful reference for our future guests who are looking for an amazing hotel in Hue city. We thank you once again and look forward to welcoming you back next time. Sincerely, Truong Quoc Viet General Manager
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Dear Loren,
Thank you for reaching out to us. We are happy to hear that you are interested in our Level Lounge services. We would like to inform you that we also offer a selection of cocktails at the Level Lounge. Cocktails, along with white wine, red wine, and beer, are available daily from 5 PM to 8 PM.
Should you need further assistance, please do not hesitate to let us know.
We look forward to welcoming you at Melia Vinpearl Hue.
Best regards,
Hotel team at Melia Vinpearl Hue.
Dear valued guest,
We would like to inform you of the surcharges applicable for additional guests in your room as following:
Room without Breakfast:
1. Child under 6 years old: Complimentary when sharing an existing bed with parents. We also offer complimentary baby cot upon request.
2. Child from 6-11 years old: surcharge of 329,000 VND/child/night * [number of nights] = [total amount] VND
3. Adult from 12 years old and above: surcharge of 660,000 VND/adult/night * [number of nights] = 2,724,000 VND
For Room with Breakfast:
1. Child under 6 years old: Complimentary when sharing an existing bed with parents. We also offer complimentary baby cot upon request.
2. Child from 6-11 years old: surcharge of 454,000 VND/child/night * [number of nights] = [total amount] VND
3. Adult from 12 years old and above: surcharge of 908,000 VND/adult/night * [number of nights] = [total amount] VND
We hope these information will be helpful for you.
Thank you so much.
Hotel team at Melia Vinpearl Hue.
Dear Huong N,
Kindly be informed that our two bedroom deluxe includes two full bathroom and there are bath tub and shower room and toilet in each bathroom.
We hope these information could help you choose the best option for your visit.
Best regards,
Hotel Team at Melia Vinpearl Hue
Dear jkCherry,
Thank you for interesting in our Level benefits. With this service, you will enjoy a superior experience in every way, where maximum comfort and well-being will be guaranteed at all times:
• Unlimited using tea, coffee, cookies, and soft drinks from 10:00 - 17:00 daily
• Free flow of Wine, Beer and Canapé from 18:00 - 20:00 daily
• Complimentary 2 pieces of laundry/room/night, not inclusive dry cleaning
• Early check - in from 11:00 or Late check - out until 14:00 (subject to availability)
We hope these information could help you choose the best option for your visit.
Best regards,
Hotel Team at Melia Vinpearl Hue
There are more places to choose from in the Hue area.
PRICE RANGE
$106 - $146 (Based on Average Rates for a Standard Room)
LOCATION
VietnamThua Thien - Hue ProvinceHue
NUMBER OF ROOMS
213
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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