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Caravelle Saigon
19-23 Lam Son Square District 1, Ho Chi Minh City 700000 Vietnam
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Avg. $331 /night, 3/23 - 3/24
$375
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$225
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About
#45 of 861 hotels in Ho Chi Minh City
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Caravelle Saigon has gained renown for being at the heart of everything important in this great city since its opening on Christmas Eve 1959. Located in the very heart of the city center, the luxry hotel is a short walk to iconic landmarks and locations, such as the Opera House, Notre Dame Cathedral, historic Dong Khoi Street, Nguyen Hue walking street and the legendary Ben Thanh Market. Modern shopping is just around the corner at Vincom Center and at the nearby Saigon Center. While much of what lies at the heart of Caravelle Saigon is historic, its rooms are modern and luxurious, making it the ideal place to make your own history in one of the most enchanting cities in the world
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Evening entertainment
Nightclub / DJ
Babysitting
Wifi
Fitness / spa changing rooms
Sauna
Hot bath
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Poolside bar
Rooftop bar
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
Laptop safe
Coffee / tea maker
Flatscreen TV
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, Chinese, Vietnamese
Location
19-23 Lam Son Square District 1, Ho Chi Minh City 700000 Vietnam
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Ho Chi Minh City Airport
6.8 km•
See all flights
798 Restaurants
within 0.5 kilometers
Reviews
4.6
1,262 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Caravelle Saigon is celebrated for its prime location in District 1, bringing guests close to key attractions and shopping areas. The hotel's elegant atmosphere, complete with live music and cultural decor, is frequently lauded, although a few guests find the music intrusive. Accommodations are generally appreciated for their modern amenities and cleanliness, but noise and maintenance issues have been noted.
The hotel's service receives mixed reviews, with most guests encountering professionalism and attentiveness, yet some report service lapses. Opinions on value differ, as praise for reasonable rates contrasts with concerns over hidden costs.
Location
Central
Atmosphere
Elegant
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Top-notch
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Traveller rating
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Detailed Reviews
Located in district 1 next to the opera house really is a top location in which to be based
Rooms are tastefully appointed with fabulous smelling shampoos conditioners and body lotions . Huge showers ironing board and big mugs if you want to make your own drinks which I always do
I was on 16th floor with a view of the opera house (well roof of)
The swimming pool is on 7th floor and much bigger than I would of expected for a city centre
Very good choice at breakfast but it does get very busy at certain times
Several restaurants to choose from if you do want to eat at the hotel but we only every ate at the one on the ground floor
There is a roof top bar we popped in early one evening but that did seem to lack the ambiance of the rest of the hotel so we opted for other roof top bars during our stay
Rooms are tastefully appointed with fabulous smelling shampoos conditioners and body lotions . Huge showers ironing board and big mugs if you want to make your own drinks which I always do
I was on 16th floor with a view of the opera house (well roof of)
The swimming pool is on 7th floor and much bigger than I would of expected for a city centre
Very good choice at breakfast but it does get very busy at certain times
Several restaurants to choose from if you do want to eat at the hotel but we only every ate at the one on the ground floor
There is a roof top bar we popped in early one evening but that did seem to lack the ambiance of the rest of the hotel so we opted for other roof top bars during our stay
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Date of stay: March 2025Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marketing Team, Marketing at Caravelle Saigon
Responded 3 days ago
Dear ACathy3, Thank you for your detailed feedback! We are delighted to hear that you enjoyed your stay at Caravelle Saigon and appreciated our central location in the Heart of Saigon, right next to the Opera House. It’s fantastic to know that you found your room tastefully appointed and enjoyed the luxurious amenities. We strive to provide all the comforts necessary for a relaxing stay, and it's great to hear that the spacious showers and amenities met your expectations. We're glad you enjoyed the Tropical swimming pool on the 7th floor, as well as the variety offered at breakfast. Your feedback about the Saigon Saigon Rooftop Bar is valued, and we will take your comments into consideration as we aim to enhance the ambiance for a more enjoyable experience. Thank you for mentioning our dining options. While we’re pleased you had a good experience at the ground floor restaurant, we hope you’ll have the chance to explore more of our culinary offerings on your next visit. Thank you once again for your review. We look forward to welcoming you back for another fantastic stay! From the Heart of Saigon, Sincerely, Le Khanh Tam Marketing & Communications Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
I’ve stayed at a lot of hotels, but none have ever felt as much like home as the Caravelle in Saigon. In fact, I moved in during Covid, and I love it so much that… I still haven’t moved out! That should tell you everything you need to know.
Location, Location, Location
You can’t beat this location. Right in the heart of District 1, it’s a super easy walk to all the major sights—the Opera House, Notre-Dame Cathedral, Ben Thanh Market, Nguyen Hue Walking Street, and more. Whether you’re here to explore, shop, eat, or just take in the city’s energy, Caravelle puts you right in the middle of it all.
The Best Hotel Gym in Saigon
I take fitness seriously, and let me tell you—Caravelle’s gym is the best you’ll find in any hotel in the city. It’s big, clean, and packed with high-end equipment, way beyond what most hotels offer. If working out is part of your routine, you’ll love it here.
And then there’s the pool, which is always spotless, thanks to Mr. Tung, who has been taking care of it for years. He not only keeps the pool in top shape but also makes sure guests are happy. A true gem of the hotel.
Service That’s Next Level
The staff here is fantastic—friendly, professional, and always ready to help. They know your name, they remember what you like, and they go out of their way to make sure you have the best experience. I wish I could list every person who makes my stay great, but honestly, it’s every single one of them. That’s rare.
Food Just Got Even Better
With a new chef in charge, the dining has gone up another notch. The food was always good, but now it’s next level. Whether you’re grabbing a quick meal or sitting down for something more refined, you’ll notice the difference.
The Signature Lounge – Totally Worth It
If you’re thinking about upgrading to the Signature Lounge package, do it. You’ll get:
✅ A healthy and delicious breakfast (with one of the best city views you’ll find)
✅ Afternoon tea with amazing pastries and snacks
✅ Free-flow cocktails in the evening with enough food to be a light dinner
Bonus tip: If you have breakfast in the Signature Lounge, you’ll notice something special—every morning, newlyweds come up here to take their bridal photos. It’s a cool little tradition and a fun thing to watch while you sip your coffee.
A Hotel With History
The Caravelle just celebrated its 65th anniversary, and this place has some serious history. If you’re into that kind of thing, take a walk up to the Saigon Saigon Rooftop Bar. This is where the famous "Fall of Saigon" photo was taken in 1975—a true piece of history. Even if you’re not a history buff, the views, the drinks, and the atmosphere up there are top-notch.
Final Thoughts – Just Book It!
One last thing… almost everyone who stays here comes back. And after all these years, I totally get why. If you want a hotel with history, luxury, great service, and the best location in Saigon, Caravelle is the place to be.
⭐️⭐️⭐️⭐️⭐️ Highly, highly recommend!
Location, Location, Location
You can’t beat this location. Right in the heart of District 1, it’s a super easy walk to all the major sights—the Opera House, Notre-Dame Cathedral, Ben Thanh Market, Nguyen Hue Walking Street, and more. Whether you’re here to explore, shop, eat, or just take in the city’s energy, Caravelle puts you right in the middle of it all.
The Best Hotel Gym in Saigon
I take fitness seriously, and let me tell you—Caravelle’s gym is the best you’ll find in any hotel in the city. It’s big, clean, and packed with high-end equipment, way beyond what most hotels offer. If working out is part of your routine, you’ll love it here.
And then there’s the pool, which is always spotless, thanks to Mr. Tung, who has been taking care of it for years. He not only keeps the pool in top shape but also makes sure guests are happy. A true gem of the hotel.
Service That’s Next Level
The staff here is fantastic—friendly, professional, and always ready to help. They know your name, they remember what you like, and they go out of their way to make sure you have the best experience. I wish I could list every person who makes my stay great, but honestly, it’s every single one of them. That’s rare.
Food Just Got Even Better
With a new chef in charge, the dining has gone up another notch. The food was always good, but now it’s next level. Whether you’re grabbing a quick meal or sitting down for something more refined, you’ll notice the difference.
The Signature Lounge – Totally Worth It
If you’re thinking about upgrading to the Signature Lounge package, do it. You’ll get:
✅ A healthy and delicious breakfast (with one of the best city views you’ll find)
✅ Afternoon tea with amazing pastries and snacks
✅ Free-flow cocktails in the evening with enough food to be a light dinner
Bonus tip: If you have breakfast in the Signature Lounge, you’ll notice something special—every morning, newlyweds come up here to take their bridal photos. It’s a cool little tradition and a fun thing to watch while you sip your coffee.
A Hotel With History
The Caravelle just celebrated its 65th anniversary, and this place has some serious history. If you’re into that kind of thing, take a walk up to the Saigon Saigon Rooftop Bar. This is where the famous "Fall of Saigon" photo was taken in 1975—a true piece of history. Even if you’re not a history buff, the views, the drinks, and the atmosphere up there are top-notch.
Final Thoughts – Just Book It!
One last thing… almost everyone who stays here comes back. And after all these years, I totally get why. If you want a hotel with history, luxury, great service, and the best location in Saigon, Caravelle is the place to be.
⭐️⭐️⭐️⭐️⭐️ Highly, highly recommend!
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Date of stay: February 2025Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tam Le, Marketing at Caravelle Saigon
Responded 10 Feb 2025
Dear babkah, Thank you for your incredibly detailed and enthusiastic feedback! We are absolutely delighted to hear that your experience at Caravelle Saigon has made it feel like your home away from home. It warms our hearts to know that you appreciated our central location in the vibrant heart of Saigon, allowing you to easily explore the city’s iconic landmarks. We are delighted that you felt the energy of Ho Chi Minh City right at your doorstep. We are especially grateful for your kind words regarding our dedicated Associates. Knowing that our team, particularly Mr. Tung, provided you with exceptional service and contributed to your enjoyment truly brings us joy. We pride ourselves on building personal connections with our guests, and your recognition of their efforts means a lot to us. We’re overjoyed that you enjoyed the culinary delights at our restaurant and Signature Lounge, especially with the innovative touch of our new Chef, and we will be sure to share your compliments with Chef and his Team. As we reflect on our recent 65th Anniversary, it’s guests like you who inspire us to continue our legacy of outstanding service and warm hospitality. Your willingness to recommend us means the world to us, and we eagerly await the opportunity to welcome you back for more unforgettable memories. Thank you once again for being such an integral part of our Caravelle Family! From the Heart of Saigon, Sincerely, Le Khanh Tam Marketing & Communications Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
What an excellent stay in Caravelle Saigon!
As a regular guests, my husband and I were greeted by name. The service was the most exceptional during entire stay! We had privacy and yet we were totally attended to. Dong & Trang were so welcoming when we checked in.
Dong, receptionist manager, was so exceptional to help us anytime we needed anything even when it was late night.
Trang & Phuong were so friendly to welcome us when we checked in.
Tung & Nhung from concierge were very helpful and entertaining. They had great recommendations for local eateries off the beaten path. They always greeted us with a friendly smile.
Cuong, the bartender at the pool, along with Tung and Anh, greeted us almost every day during my swim and workout in the fitness/pool section. They always made sure we enjoyed the services, making it feel like our therapy time in this area. I went to the sauna first thing in the morning to enjoy the relaxing music and meditation time.
Loan manager at Saigon bar was so joyful anytime we enjoyed at the bar.
The housekeeping team were exceptional. Every time I hit the button for the room to be made up, the room was always meticulously cleaned within 30-40 minutes. We never had our quiet time interrupted by housekeeping. It seemed they were always on standby and ready.
Will definitely stay here again next time we visit! We love the Caravelle and my husband (who has traveled all around the world, says the Caravelle is his favorite hotel in the world! Cảm ơn Caravelle! See you next time.
As a regular guests, my husband and I were greeted by name. The service was the most exceptional during entire stay! We had privacy and yet we were totally attended to. Dong & Trang were so welcoming when we checked in.
Dong, receptionist manager, was so exceptional to help us anytime we needed anything even when it was late night.
Trang & Phuong were so friendly to welcome us when we checked in.
Tung & Nhung from concierge were very helpful and entertaining. They had great recommendations for local eateries off the beaten path. They always greeted us with a friendly smile.
Cuong, the bartender at the pool, along with Tung and Anh, greeted us almost every day during my swim and workout in the fitness/pool section. They always made sure we enjoyed the services, making it feel like our therapy time in this area. I went to the sauna first thing in the morning to enjoy the relaxing music and meditation time.
Loan manager at Saigon bar was so joyful anytime we enjoyed at the bar.
The housekeeping team were exceptional. Every time I hit the button for the room to be made up, the room was always meticulously cleaned within 30-40 minutes. We never had our quiet time interrupted by housekeeping. It seemed they were always on standby and ready.
Will definitely stay here again next time we visit! We love the Caravelle and my husband (who has traveled all around the world, says the Caravelle is his favorite hotel in the world! Cảm ơn Caravelle! See you next time.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tam Le, Marketing at Caravelle Saigon
Responded 15 Sept 2024
Dear tienm2020, Thank you so much for your heartfelt feedback! We are absolutely thrilled to hear that you had such an exceptional stay at Caravelle Saigon. It is truly rewarding to know that our team made you feel welcomed and attended to, and we are especially delighted that you were greeted by name upon your arrival. Your kind words about our associates, including Dong, Trang, Phuong, Tung, Nhung, Cuong, and Loan, will certainly be shared with them. They will be overjoyed to hear how much of an impact they had on your experience. It is our goal to provide personalized and memorable service, and we are glad to know that they were able to enhance your stay with their recommendations and attentiveness. We are also pleased to learn that you enjoyed the serenity and relaxation of our sauna and pool areas. It warms our hearts to know that you felt at home during your time spent in our hotel. We appreciate your kind words about our housekeeping team as well. Their commitment to maintaining high standards of cleanliness and ensuring your comfort is commendable, and we will pass along your praises. Thank you once again for choosing Caravelle Saigon! We are truly honored to be your favorite hotel. We look forward to welcoming you back on your next visit! From the Heart of Saigon, Sincerely, Le Khanh Tam Marketing & Communications Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location, right in the centre of District so easy to walk to many sights within 10-15 minutes.
Head chef, Justin, was helpful in preparing some vegan dishes (they don’t provide many vegetarian or vegan options otherwise) and the food his team prepared was generally very good.
Vu, the breakfast supervisor, did a great job in managing our various requests and was very pleasant even with the breakfast room was overly crowded (the room is too small for the guests staying at the hotel and felt like eating in a cateen). He’s an asset to the hotel.
The Signature Lounge is very stylish with its decor and furniture - in contrast to the Rooftop bar which is rather drab. The views of the city are spectacular. There is little atmosphere in part because there is no background music. They enforce a strict dress code which for men means no shorts - given the heat of Saigon it means you have to change; some guests were allowed to break the rules, others were told to change.
The most disappointing part of the stay was our room. The first room - a Signature Studio - had a very bad damp smell coming from the thick carpets; it was obvious that the housekeeping team had sprayed air freshener on the carpet. The room didn’t come with a bath either - again a surprise as a room or this category in a five star hotel would provide this. It was not flagged to us before we came when we asked for a number of things to help our disabled wok (including a bath mat). The Front Officer Manager was not helpful at trying to find a solution. We wasted four hours trying to find a new room; he upgraded us to an executive suite with no view. In all rooms be aware that you will hear a lot of noise from the street or the rooftop bar.
Oh, and if you book with Expedia for 3 people you have to pay an extra bed charge per day, which is ridiculous. And they didn’t honour the Expedia Gold member commitment to have a late check out; we were told and reminded to leave at midday even though our flight was at midnight. They had availability - I checked the website - and were inflexible and not accommodating. The ground floor has very limited waiting area, unlike any other five star hotels we’ve stayed at.
We stayed in five hotels during our three week stay in Vietnam and this was our worse experience; it all felt rather inflexible and transactional.
Head chef, Justin, was helpful in preparing some vegan dishes (they don’t provide many vegetarian or vegan options otherwise) and the food his team prepared was generally very good.
Vu, the breakfast supervisor, did a great job in managing our various requests and was very pleasant even with the breakfast room was overly crowded (the room is too small for the guests staying at the hotel and felt like eating in a cateen). He’s an asset to the hotel.
The Signature Lounge is very stylish with its decor and furniture - in contrast to the Rooftop bar which is rather drab. The views of the city are spectacular. There is little atmosphere in part because there is no background music. They enforce a strict dress code which for men means no shorts - given the heat of Saigon it means you have to change; some guests were allowed to break the rules, others were told to change.
The most disappointing part of the stay was our room. The first room - a Signature Studio - had a very bad damp smell coming from the thick carpets; it was obvious that the housekeeping team had sprayed air freshener on the carpet. The room didn’t come with a bath either - again a surprise as a room or this category in a five star hotel would provide this. It was not flagged to us before we came when we asked for a number of things to help our disabled wok (including a bath mat). The Front Officer Manager was not helpful at trying to find a solution. We wasted four hours trying to find a new room; he upgraded us to an executive suite with no view. In all rooms be aware that you will hear a lot of noise from the street or the rooftop bar.
Oh, and if you book with Expedia for 3 people you have to pay an extra bed charge per day, which is ridiculous. And they didn’t honour the Expedia Gold member commitment to have a late check out; we were told and reminded to leave at midday even though our flight was at midnight. They had availability - I checked the website - and were inflexible and not accommodating. The ground floor has very limited waiting area, unlike any other five star hotels we’ve stayed at.
We stayed in five hotels during our three week stay in Vietnam and this was our worse experience; it all felt rather inflexible and transactional.
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tam Le, Marketing at Caravelle Saigon
Responded 30 Dec 2024
Dear DCLancefield, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. I sincerely apologize for the experience you encountered during your time at our hotel, as it is certainly not reflective of the high standards we aim to uphold. We are pleased to hear that you appreciated our central location and found it convenient for sightseeing. It's wonderful that our Executive Chef, Mr. Justin, was able to assist with preparing vegan dishes and that you enjoyed the quality of food his team provided. We will make sure to pass along your compliments to him. I would like to extend my gratitude for your recognition of Mr. Vu, our Supervisor. His ability to manage requests while maintaining a pleasant demeanor, especially in a busy breakfast, is commendable. However, I am truly sorry to hear about the issues you faced with your initial room, including the damp smell and the absence of a bath, which should have been clearly communicated in advance. We take your feedback seriously and will address these concerns with our team to enhance our service and communication moving forward. Regarding the concerns with the Rooftop bar's atmosphere and the dress code policies at Signature Lounge, I appreciate your input and will share it with our management team to explore ways we can improve guest experiences in these areas. I also apologize for the inconvenience regarding the extra bed charge and the late checkout policy for Expedia Gold members. Your comments will be reviewed to ensure our practices align better with guest expectations. We genuinely appreciate your feedback, as it helps us identify areas for improvement. While it is disappointing to hear that this was not the experience you were hoping for, we hope you might consider giving us another chance in the future. Thank you once again for your feedback. I hope to have the opportunity to welcome you back and provide the exceptional experience you deserve. From the Heart of Saigon, Sincerely, Le Khanh Tam Marketing & Communications Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel for 3 nights and had a mixed experience.
Starting with the positives, the hotel is centrally located, making it convenient for exploring the city. The staff were pleasant and attentive. When we reported an issue, they fixed it right away. They even surprised my husband with a complimentary birthday cake, which was a lovely touch.
However, there were a few significant downsides. Our room faced the Opera House, and 2 nights, there were loud concerts on the central street that went on until midnight. The noise was so disruptive that we couldn’t sleep until the events ended. If you’re staying here, I highly recommend requesting a room with windows facing away from the Opera House.
The second and most unpleasant issue was the smell in our room. It was very strong and seemed to get worse when the air conditioning was on. The smell was so bad that we had to turn off the aircon entirely, but without it, the room became stuffy as the windows couldn’t be opened. It felt like the carpets may have been wet at some point and hadn’t dried properly.
While the service and location were excellent, the room’s odor was so bad that I cannot recommend this hotel
Starting with the positives, the hotel is centrally located, making it convenient for exploring the city. The staff were pleasant and attentive. When we reported an issue, they fixed it right away. They even surprised my husband with a complimentary birthday cake, which was a lovely touch.
However, there were a few significant downsides. Our room faced the Opera House, and 2 nights, there were loud concerts on the central street that went on until midnight. The noise was so disruptive that we couldn’t sleep until the events ended. If you’re staying here, I highly recommend requesting a room with windows facing away from the Opera House.
The second and most unpleasant issue was the smell in our room. It was very strong and seemed to get worse when the air conditioning was on. The smell was so bad that we had to turn off the aircon entirely, but without it, the room became stuffy as the windows couldn’t be opened. It felt like the carpets may have been wet at some point and hadn’t dried properly.
While the service and location were excellent, the room’s odor was so bad that I cannot recommend this hotel
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Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tam Le, Marketing at Caravelle Saigon
Responded 17 Dec 2024
Dear natasha999999, Thank you for taking the time to share your thoughtful feedback regarding your recent stay with us. I sincerely apologize for the mixed experience you encountered, and I appreciate your candid insights. I am pleased to hear that you appreciated our prime location and that our Associates provided pleasant and attentive service. It’s heartening to know that we could help celebrate your husband’s birthday with a complimentary cake, but I am truly sorry that your overall experience was marred by the noise from the concerts as well as the unpleasant odor in your room. Rest assured that your comments regarding the noise and the room condition have been noted, and I will bring them to the attention of our maintenance team for immediate investigation. Providing our guests with a comfortable and enjoyable experience is of utmost importance to us. Should you choose to stay with us again, I would be honored to assist you with your arrangements personally. Please feel free to reach out to me directly at tam.le@caravellehotel.com. I would be delighted to ensure your accommodations meet your preferences and that you are provided with a more tranquil and enjoyable experience. Thank you once again for your valuable feedback. I hope to hear from you soon and have the privilege of welcoming you back for an exceptional stay. Thank you once again for your feedback! From the Heart of Saigon, Sincerely, Le Khanh Tam Marketing & Communications Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were excited to stay in this historically important property. We expected 5 star heritage charm… we got 4 star transactional indifference. Generally we found the property tired and dated. The positives… we had an Opera Room, standard sized, well appointed room with an excellent bathroom/ dressing area layout. The mattress was covered in toppers and duvets to try and hide the aging mattress… but it was comfy for the most part. The breakfasts buffet is a bun fight with poor service, tired furniture and decor and very average food. Staff seem disinterested and getting their attention to place a coffee order takes some persistence. The lobby lounge is ok, and the drinks and food we had there were probably the best available in the hotel. The fine dining Reflections restaurant sets high expectations and is beautifully set at night… the food is average and the service confused. It’s stupidly expensive for what is on offer. Spa treatments were solid, but the reception process and being shown to a treatment room is an odd disjoined process, not relaxing or welcoming at all. We did not use the pool area… pretty dowdy and not at all appealing. We found the staff generally disinterested and not helpful. Our check in experiences was especially challenging and when we asked to speak with the general manager we were dismissed and ignored. The concierge team were a highlight, happy, engaging and gave good advice and support. We ended up having to complaint to the General Manager over our experiences… I won’t bore you with them here, suffice to say he provided a gracious apology, but the service upgrades offered we declined at they would have required us to move rooms at 8pm at night having already been unpacked for 4 nights. We did appreciate the offer of a packed breakfast as we had to check out at 5am for a flight… what we did not appreciate was the cup of hot tea that spilled all over us in the car as the lid had not been put on properly. We’ll never return and strongly suggests you stay elsewhere. We had dinner at the Park Hyatt across the road on our last night, what a difference, gracious, welcoming and charming, just what we had hoped to find at the Caravelle. Avoid!
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Date of stay: July 2024Trip type: Travelled as a couple
Room Tip: Avoid the fine dining restaurant… overpriced & overrated. speak with the general manager if you...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tam Le, Marketing at Caravelle Saigon
Responded 4 Aug 2024
Dear Julian S, Thank you for taking the time to provide such detailed feedback about your recent stay with us. I want to extend my sincerest apologies for the numerous shortcomings you experienced during your visit. It is genuinely disappointing to hear that we did not deliver the 5-star experience you rightfully expected from a property with our heritage. We appreciate that you noted some positives, such as your comfortable Opera Room and the quality of the spa treatments. However, it is clear that these positives were overshadowed by the issues you encountered, including the breakfast service, the attention of our Associates, and your experience during check-in. Please rest assured that your feedback has been shared with our management team and will be tackled with the urgency it deserves. We are committed to making the necessary adjustments to ensure that future guests receive the exemplary service and hospitality that we strive to provide. Should you decide to give us another chance, I would be more than willing to personally ensure that your stay reflects the true charm and hospitality of Caravelle Hotel. Thank you once again for sharing your experiences with us. Your feedback is invaluable, and we are committed to learning from it to improve our services continuously. From the Heart of Saigon, Sincerely, Le Khanh Tam Marketing & Communications Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel as part of a tour group but would stay again if we ever came back to Ho Chi Minh City. Staff were always very friendly and helpful. The room was spacious and what was good was that the bathroom - separate shower and toilet - could be screened off. We had views down to the lovely looking pool. The buffet breakfast had a nice selection with something for everyone. Recommended.
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Date of stay: March 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marketing Team, Marketing at Caravelle Saigon
Responded 4 days ago
Dear gfsc5, Thank you for your wonderful feedback! We are delighted to hear that you had a amazing experience during your stay at our iconic hotel. It’s fantastic to know that you found our associates to be friendly and helpful throughout your visit. We’re pleased that you enjoyed the spaciousness of your room, as well as the convenience of a bathroom layout that offers separate shower and toilet facilities. It’s great to hear that you had lovely views of the Tropical swimming pool as well. We’re also glad you enjoyed the buffet breakfast and found a nice selection that catered to your tastes. Your recommendation means a lot to us, and we appreciate your support. Thank you once again for your kind words. We look forward to welcoming you back for another enjoyable stay if you return to Ho Chi Minh City! From the Heart of Saigon, Sincerely, Le Khanh Tam Marketing & Communications Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a whole, the hotel was very good -- not excellent though. The location is the best, very close proximity to cafes, restaurants, etc. The breakfast was disappointing. It was very small compared to some of the hotel breakfasts that I have had in Bangkok, many of the fruit items had no tongs so you were kind of afraid to pick the oranges by hand. The breakfast was varied but could have been better. Another deficiency is the lack of detail in the housekeeping department. One of the bottles of conditioner ran out of conditioner. When I finished my shower I even opened unscrewed the bottle to draw attention to the housekeeper (this bottle is empty please fill). When I returned to the room that after housekeeping had arrived, the bottle which I had opened REMAINED OPENED and EMPTY! Unbelievable. This is the first time in Asia I have seen this lack of detail. Finally, the pool looked small and old. For what the hotel charges on a per night basis, there are certainly other hotels (Le Meridien, etc.) which I can recommend but again the location for this hotel is its sole positive quality.
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Date of stay: February 2024Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have now stayed 4 times at this wonderful hotel, which is in a great location in Saigon.
The Signature rooms, irrespective of the type, have a great bathroom layout with plenty of room to store your toiletries, all within easy reach.
The beds are very comfortable and room decor so lovely.
Our stay each time was enhanced by access to the Signature Lounge.
All the staff here were very friendly and attentive.
Every morning and evening, they warmly greeted us.
Upon checkin, we were welcomed back like part of their family.
Sincere and heartfelt thanks to all the Signature Lounge staff.
Special mention to Uyen and Thu for their warm, friendly disposition and outstanding service.
They made our stay memorable.
Lesia and Raffaele
The Signature rooms, irrespective of the type, have a great bathroom layout with plenty of room to store your toiletries, all within easy reach.
The beds are very comfortable and room decor so lovely.
Our stay each time was enhanced by access to the Signature Lounge.
All the staff here were very friendly and attentive.
Every morning and evening, they warmly greeted us.
Upon checkin, we were welcomed back like part of their family.
Sincere and heartfelt thanks to all the Signature Lounge staff.
Special mention to Uyen and Thu for their warm, friendly disposition and outstanding service.
They made our stay memorable.
Lesia and Raffaele
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Date of stay: January 2025Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tam Le, Marketing at Caravelle Saigon
Responded 21 Jan 2025
Dear lsmsjl, Thank you for your heartfelt feedback! We are absolutely delighted to hear that you have chosen to stay with us four times and that each visit has been a wonderful experience. We’re thrilled that you enjoyed our Signature rooms and found the bathrooms accommodating for your needs. It’s great to know that the comfort of our beds and the lovely room decor contributed to your overall satisfaction. We are especially pleased to hear that access to the Signature Lounge enhanced your stay and that our Associates provided friendly and attentive service. Your kind words about Uyen and Thu are truly appreciated, and we will be sure to recognize their efforts in making you feel welcome and valued. Thank you once again for your sincere and kind feedback. We look forward to welcoming you back for another memorable stay in the future! From the Heart of Saigon, Sincerely, Le Khanh Tam Marketing & Communications Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The best days of this hotel are well and truly in the past. While the location is perfect for exploring the city on foot, there is an issue with mold in the building (which the team are trying to control by putting up air fresheners), but in some rooms the air has a very distinct moldy smell and even the bedsheets feel slightly damp.
We had booked an Executive Suite, but during our first night realized that there was an open-air, very noisy nightclub right across from the hotel, which made us feel like we were actually trying to sleep on the dancefloor. When notifying reception we were immediately moved to a suite facing the other direction and the problem was solved (thank you!!). In addition this room had much less of a moldy odour so it was a real improvement.
The breakfast restaurant was very crowded on the days we were there and the team could not manage to clear tables in time, keeping guests waiting to be seated. Very unusual for a five-star hotel is that we had to ask for literally everything instead of being automatically served - the service level in the restaurant was really bad. Staff walking past tables without clearing them, coffee orders only taken upon actively approaching a staff member and then taking 15 minutes to be delivered.
Overall, we would most certainly not return here.
We had booked an Executive Suite, but during our first night realized that there was an open-air, very noisy nightclub right across from the hotel, which made us feel like we were actually trying to sleep on the dancefloor. When notifying reception we were immediately moved to a suite facing the other direction and the problem was solved (thank you!!). In addition this room had much less of a moldy odour so it was a real improvement.
The breakfast restaurant was very crowded on the days we were there and the team could not manage to clear tables in time, keeping guests waiting to be seated. Very unusual for a five-star hotel is that we had to ask for literally everything instead of being automatically served - the service level in the restaurant was really bad. Staff walking past tables without clearing them, coffee orders only taken upon actively approaching a staff member and then taking 15 minutes to be delivered.
Overall, we would most certainly not return here.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristin Le-Evans, Guest Services / Front Office at Caravelle Saigon
Responded 13 Aug 2023
Dear Ubucerius, On behalf of Caravelle Family, I truly am sorry for the let-down in your last stay's experience. We've duly noted on your feedback in regards to the unpleasant scent of the assigned room. We understand moving rooms wasn't best convenient for you at the time but hoped it'd improve the experience for the rest of your stay. Please rest assured our Hotel Management is giving it all attention we possibly can to have the scent matter managed in the shortest notice. Whilst we are loved by many returning guests, our restaurant outlets can be a bit overwhelming from time to time. In this case, we are sorry for not being able to display our best images of services on the occasion. As we are determined to never stop improving our products and services, your feedback is valuable for us and we are taking all necessary measures to genuinely improve on the happened shortfalls. I once again on behalf of Caravelle Family sincerely apologize for the unexpected experience but at the same time grateful for your sharing. We hope you'd give us another chance to welcome you back and recover what was missed during this stay of yours. And when you do so, please do not hesitate to contact me directly via Kristin.Le-Evans@CaravelleHotel.com for much better arrangement of return to Caravelle Saigon. From the Heart of Saigon. Sincerely, Kristin Le-Evans Director of Rooms Division
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes it is buffet with loads of options.staff there to assist with whatever you need, a far better option than the main breakfast area downstairs
sorry i am not sure either, there were none there whilst we were there, make sure you pack some long pants,,men only, shorts not allowed
Two prong as most Asian countries!
The price you see is lover than the official rate of the hotel.
Dear cate s,
Warm Greetings from Caravelle Saigon!
We would like to extend our sincere appreciation for choosing Caravelle Hotel for your upcoming visit to Ho Chi Minh City and thank you for your transportation request. We are very sorry that we do not have the shuttle bus but we have the limousine service for you.
Be advised that Luxury Sedan is only suitable for 2 adults plus luggage. Unless or otherwise you wish to request two, we strongly recommend that you utilize our Van which will be suitable for 3 or more passengers plus luggage.
For Airport pick up and drop offs to and from the hotel the rates are as follows:
- Luxury Sedan: VND 1,680,000++ /per way/maximum 2 passengers
- Mini Bus/Van: VND 1,980,000++ /per way/max 3-5 Passengers. From the 6th person applied VND 420,000++/per person. (Maximum 08 Passengers)
Notes: The rates are subject to 5% service charge and 10% VAT.
Payment: will be charged to room bill and settle upon check out.
Alternative transportation rates would be subject to change according to the destination. Kindly ensure that all requests for alternative transportation are requested at minimum 72 hours prior to the required date & time. Please be aware in the event of a cancellation 24 hours prior to your arrival or a No Show, the full amount shall be charged to your reservation. Our concierge team will send you the confirmation accordingly, and a cancellation policy would be applied.
For your information. Thank you.
From the Heart of Saigon,
The Caravelle Team.
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PRICE RANGE
$260 - $391 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
caravelle ho chi minh city, caravelle hotel saigon
FORMERLY KNOWN AS
Caravelle Hotel
LOCATION
VietnamHo Chi Minh City
NUMBER OF ROOMS
333
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingCARAVELLE SAIGON | UPDATED 2025 Hotel Reviews & Price Comparison (Ho Chi Minh City, Vietnam) - Tripadvisor
Frequently Asked Questions about Caravelle Saigon
Which popular attractions are close to Caravelle Saigon?
Nearby attractions include Amaï Dong Khoi (0.1 km), Saigon Saigon Rooftop Bar (0.02 km), and Saigon Riders (0.4 km).
What are some of the property amenities at Caravelle Saigon?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
What food & drink options are available at Caravelle Saigon?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Caravelle Saigon?
Conveniently located restaurants include The Lounge - Sheraton Saigon Grand Opera Hotel, Palsaik Korean Bbq Vietnam - Đông Du, and Cafe de L’Opera.
Are there opportunities to exercise at Caravelle Saigon?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Caravelle Saigon have airport transportation?
Yes, Caravelle Saigon offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Caravelle Saigon?
Yes, dry cleaning and laundry service are offered to guests.
Does Caravelle Saigon offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Caravelle Saigon?
The staff speaks multiple languages, including English, Chinese, and Vietnamese.
Are there any historical sites close to Caravelle Saigon?
Many travellers enjoy visiting The Independence Palace (0.9 km), People's Committee Building (0.3 km), and Former U.S. Embassy (0.9 km).