We were on a first time trip to Bangkok and a little nervous. But we were lucky that are friends there had places to suggest to us. Choosing a Hotel can be a minefield, so let me pass on to you readers that if you book here you wont be disappointed. Fantastic rooms, very comforbale beds, good shower etc. All the main things of impostance for me. But it was the location that did it for us. Really beatiful side street off the main road, with a great selection of cafes and restaurants. Very close also to the over head train system they have in Bangkok. Top drawer
I have stayed in this hotel in 2012 and in Dec 2019, review as below: Property - 4/5 Staff - 4/5 Food - 4/5 (If you like sea food) Location - 4/5 ( you have to walk or take tuk tuk for nearest mall) Pool - 5/5 ( Pool is on 20th floor)
Good hotel with very good location. In the middle of Sukhumvit area and close to BTS Skytrain station. Rooms are big and with nice decoration. Some furniture a little bit old, but not so bad. This is very big hotel with hundred of rooms, and therefore sometimes is can be busy on breakfast.
Stayed there a couple of days as the location is great and so was the offered rate. I was informed they are under renovation but that did not really affect my stay, no noise in the room and breakfast at the lounge was still ok. A lot of staff are really great and going the extra length to help and assist you, but some are careless, not bothering to stop playing on their phones when you are around. The room I was in was spacious with a little separate sitting area, big bath, large window, comfortable bed and enough TV channels to stay informed, free water in the fridge etc… and the hotel has a front and back entrance depending where you come from. The location near Asok is perfect, an area I like, just minutes away from the sky train. The little bar outside is nice to enjoy a drink without too much traffic, and the barber shop in the gallery did the job! I will come back, and would like to see the finished renovated lobby which was not accessible yet.…
This is a 5 star review based only on customer service as we didn’t stay. We had booked a 4 day break but due to flight changes due to covid19 it meant our plans had to be amended. I called the hotel to explain and despite having booked a non refundable stay they confirmed no charges would be made and that is fantastic customer care. It also means on our next visit this will e our hotel of choice. Thank k you reservations department on your handling of a difficult situation.
Stayed here for 3 nights. Good points, had a Pano corner suite which has a wow room with amazing view; it is close to the BTS and has a good breakfast in the Executive suite. The pool is good, quite large buts needs a bit of painting. Bad points, lot of refurbishment underway on the ground floor. And first impressions are poor. The customer service on reception was the worst we had in Thailand,the first greeting wasn't welcome or hello, just "passports" and a demand to fill in a long form barked at us - sadly it didn't get our stay off to a good start. In contrast, service in the executive lounge,with free evening cocktails was excellent.
My third time to Bangkok, and all the three times I have stayed at this hotel. The front desk is good at English and gets many of my requests processed quick. Kind staff, professionalism is within every corner of the hotel. And compared to the quality of the service, the price is not that bad. And I also like the location of the hotel, which is right near central Bangkok area. I also love the street food that is right out the front gate.
It’s our second visit in this hotel, our expectation was down because we got a better room on our first visit - hoping to have a better room as it’s our second visit (we book the same category Executive Room) above our room was noisy because of construction I have to go to the pool to sleep in the day time anyway that’s fine. The pool is cold even in the noon time - not use to it. We love the 2 hours cocktail on the 32nd floor in fairness that canapés was improved. The executive club team made a vert nice job sorry I just forget their names. The breakfast has a lot of choices as usual. We still enjoy our visit here we will probably come back again next time. Hopefully to get a nice room again.
Arrived yesterday to a building site. Noise and dust on temporary reception. No courtesy email nothing. Both my husband and I are vegan which I let them knoe upon booking and yet there is no margarine nor non dairy milk at breakfast. No attempt to get some either. Asked for a bucket of ice in the room and got charged 50 baht! They think they are 5 star but not one 5 star hotel we have visited where we got charged for ice! Will not recommend.
This hotel is under renovation, during the day is like living in a construction site. The main lobby is closed, so customers have to go through the back door with smells very bad, not clean and dark. Cleanliness is below bad, breakfast is below bad. Most importantly, please consider changing the hotel to a 2-Star hotel avoiding to mislead your customers. Such a shame for Accor Group.