Citrus Sukhumvit 13 by Compass Hospitality
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Citrus Sukhumvit 13 by Compass Hospitality

Traveller (500)
Room & Suite (297)
Outdoor Pool
Pool & Beach (80)
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About

4.0
#317 of 1,236 hotels in Bangkok
4.0 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Citrus Sukhumvit 13 is a brand-new, modern, and hip hotel in Bangkok with 79 rooms ranging from the intimate Superior Room to the more spacious Citrus Suite. Located on a quiet side street off the bustling Sukhumvit Road, Citrus 13 Bangkok holds an enviable location in the heart of one of Bangkok's most vibrant areas and near the Nana BTS station. Citrus Sukhumvit 13 always believes that our guests' satisfaction is the key to our success. We have created a package of special benefits and privileges called the "Lucky 13 Benefits" for guests who have booked the Daily Rate with breakfast of every room type. There is no minimum stay for this package.Lucky 13 offers additional complimentary benefits ex. Late check-out at 13:00 hrs and THB 113 Credit bonus for the Citrus Cafe - excluding alcoholic drinks.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Airport transportation
Rooftop terrace
24-hour security
24-hour check-in
Parking
Wifi
Rooftop pool
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Taxi service
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Bathrobes
Room service
Safe
Telephone
Wake-up service / alarm clock
Minibar
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Residential Neighbourhood
Languages Spoken
English, Thai

Location

22 Sukhumvit 13 Khlong Toei Nuea, Bangkok 10110 Thailand
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Bangkok Intl Airport
21.5 km
See all flights
Don Muang Airport
Nana
5 minBTS Skytrain
4.0
4.0 of 5 bubbles869 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Citrus Sukhumvit 13 by Compass Hospitality emerges as a charming retreat in the heart of Sukhumvit, admired for its cleanliness and modern flair. Guests commend the cozy yet stylish rooms, well-equipped with fridges and kettles, and the hotel's rooftop pool, despite its modest size, is often highlighted as a delightful surprise. The hotel's strategic location earns accolades for its proximity to transport, shops, and entertainment. While some décor elements receive mixed reviews, the commendable service and overall value have many visitors planning to return.
Location
Convenient
Atmosphere
Inviting
Rooms
Cozy
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed

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869Reviews23Q+A100Room tips
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Detailed Reviews
John K wrote a review Mar 2022
Costa Mesa, California
5.0 of 5 bubbles
Citrus 13 is an exceptionally run hotel. Every staff member I encountered - reception, concierge, and housekeeping - were very kind and very helpful. The hotel itself is getting a bit old, but it’s clean and reasonably well maintained, especially at this price point. I had stayed here several times before COVID, and usually stayed on the 7th floor. These rooms are pricier and also nicer than the lower rooms, but unfortunately during my week here there were no available rooms for me to upgrade into. The room I was in (800b per night) had a very comfy bed, decent sized TV (a few western channels), desk area, wardrobe with safe box, mini fridge (not working), and coffee station. Wifi connection was solid - each room has its own router. Swimming pool looked like it was just being brought back on line. Food at the hotel is good quality and good sized portions. Unfortunately though, the restaurant is no longer open for buffet breakfast, which I had enjoyed in past years. Meals are brought to the room, with a 20 to 30 minute delivery time, or you can eat out front after your quarantine is lifted. Some of the complaints I’ve seen lodged about the quarantine food must be due to the fact that they bring meals around at a set time, so if you sleep late you will get cold eggs and coffee. Nothing wrong with the food itself though. I look forward to returning post COVID, when all is back to normal. In the meantime, I commend the staff for their excellent service during these difficult times.
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Date of stay: March 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 18 May 2022
Dear JMK_The_Wanderer, Thank you for sharing excellent feedback and review on Trip Advisor. We're appreciated to read your stay was enjoyable and have a very good experience with our staff & hotel facilities service . Yes, It's very difficult time for Covid but we would say thank you for support & patronage Citrus Sukhumvit 13 Bangkok. We're pleased to welcome you again and absoulutely with high floor room with upgrade. Best wishes, Pisit
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James T wrote a review Apr 2020
Clifton, Australia
+1
5.0 of 5 bubbles
We stayed here for 3 nights on my first trip to Bangkok. Never stayed in a hotel room this small before, but soon got used to the size. The only thing annoying was a little, round, glass table that just kept getting in our way no matter where we moved it!! Also, the shower cubicle was totally see-thru; never experienced that before in all my travels either, but was one of the best showers. Non-slip floor and no blockages in the drain, (which is rare for Asian bathrooms), but also no extractor fan. There was over 100 channels on the TV too, always something to watch, including Playboy Channel. On the bench in our room, along with the free water and the nibbles, etc. was a packet of condoms and Party Snacks too!! The wi-fi was perfect, we could hear no noise from outside, the pillows were massive and the breakfasts were great too. Our hosts for breakfast Tum & Ashish are very friendly as are the kitchen staff. The staff downstairs are just as helpful and friendly. I believe they call this area "The Nana" as lots of shops used that name, there are plenty of eateries and bars around here too and completely safe. Would definitely stay here again.
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Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: Certainly different!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pisit C, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 7 May 2020
Dear James T, Thank you for excellent feedback review as recent stay Citrus Sukhumvit 13 Bangkok. We're delighted to read you enjoyed our hotel service and facilities. Thank you for compliment Tum & Ashish for breakfast service. We're looking forward to welcome back home at Citrus 13 again soon. Yours sincerely, Pisit C. General Manager
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Syed wrote a review Feb 2020
5.0 of 5 bubbles
The service and hospitality of citrus hotel 13 was extremely commendable especially of kaen and nung. They were very welcoming and helpful, the breakfast was really tasty and included everything one could ask for in a breakfast. Honestly, you wouldn't want to miss it. The stay was also also good and I would recommend it for a family.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pisit C, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 6 Feb 2020
Dear Syedlatif, Thank you for taking the time to share such kind words for Citrus Sukhumvit 13 Bangkok! We are delighted to know that your time with us was so memorable! We are proud of Nung & Kaew and we are delighted to know they have looked after you so well during your stay! Thank you for choosing us while visiting Bangkok and we look forward to welcoming you back for another great stay! Yours sincerely,
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Ian M wrote a review Feb 2020
Queensland, Australia
2.0 of 5 bubbles
I booked into the hotel for 2 nights, on my booking I informed them I would be arriving at around 7am after an overnight trip. I arrived and my room was ready but was not allowed to have it unless I paid an additional 500Baht because I got there before check in time. Now again, my room was ready, so wouldn’t you think a little bit of customer service might have helped, but no nothing like that. I paid the extra 500, the room was small ( executive room, 7th floor), after fleshing up I went down and asked about breakfast and was informed that my room for 2000Bath per night did not include breakfast.

The next morning I went out till around midday and returned to find housekeeping had not tidied my room. I went downstairs and asked if housekeeping could clean my room, the response from reception “is your room dirty” I asked if they could please make the bed and provide clean towels, well it was like I was asking a massive favour, response was “ do you want your room cleaned, we will get someone up after 1pm”.

I will never stay again and for 2000Baht without breakfast is a total rip off for a small room. There many other hotels near by offering better deals.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pisit C, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 10 Feb 2020
Dear Aussie-Ian04, Thank you for taking the time to share your feedback. It is your feedback that we learn from and use to improve how we look after our treasured guests. Please accepted my apologise for unfortable stay experience. We would like to make a compensation for one night complimentary with breakfast for next visit. please contact my email; gm@citrus13bangkok.com We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short of your expectations. Please be assured that our teams are working hard to address the issues you have highlighted. We hope to have an opportunity to earn back your trust in the very near future. Yours sincerely,
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AngmohofArabia wrote a review Apr 2022
Bangkok, Thailand
2.0 of 5 bubbles
I stayed here as a requirement to enter the country under the test and go program. The pickup frothed airport and subsequent PCR Test was smooth and courteous. The problems started when I got to my room:
- The rain shower malfunctioned and water came out of the lamp next to the shower head. I switched to the handheld shower head, as I was worried to get electrocuted.
- The window was broken and could not close. Because of the noise from the street, I had to wear earplugs.
-There was no choice of food. The food delivered to the room was generally cold and quality sub standard.

Since it was just a one night stay, I survived, but I cannot recommend this hotel for test and go, or just as a normal stay.
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Date of stay: April 2022
2.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 17 May 2022
Dear AngmohofArabia, Sorry to read that bathroom was malfunction and food was cold. We're apologized for all the inconvenience cause. Please let me check and fixed it. Best wishes Pisit
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Garry H wrote a review Apr 2023
Walsall, United Kingdom
5.0 of 5 bubbles
My wife and I had the best 8 days at this hotel . The room was spotless and clean on a daily basis by the very nice house keeper she always had a smile and greets us every morning. We was looked after very well by Noomd and kamin both very polite and friendly. This was our second time at this hotel and will be back in August/September would give more than 5 stars and recommended it to everyone to stay here .
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Date of stay: April 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 21 Apr 2023
Dear 599garryh, Thank you for choosing to stay with us at Citrus 13 by Compass Hospitality on your recent visit to Bangkok and for taking the time to share your experience with us. We are delighted to know that you and your wife have a great stay. I am delighted to see your kind comments to our the housekeeping staff , Khun Nooma (GSA) and Khun Khamin (Bellboy). I have already pass you kind message to them. At Citrus 13, we strive to provide superior levels of service to our guests; therefore, your feedback is very important to us and we thank you again for providing it and we look forward to seeing you again in August or September. Yours sincerely, Ampawan FOM
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John K wrote a review Sept 2023
Costa Mesa, California
+1
3.0 of 5 bubbles
This is my 7th stay at Citrus 13, going back 5 years. The one thing that is consistent here is the staff. All staff I have interacted with have been exceptionally professional, friendly, and helpful. The hotel is slowly being renovated, however the rooms have not been updated in years. I booked 4 nights in an “executive” room on the 4th floor. Considering the “executive” status, the room had no executive qualities, it's just a bit larger than the standard rooms. This room did had a spacious desk, which was helpful. Bed was very comfy - not too hard and not too soft. None of the rooms I've stayed in have had a view, just look out the window at a concrete wall. Old TV with one or two English channels, but really nothing to watch, mostly Thai and Indian channels. Separate tub and shower. Small fridge and kettle in the room. The pool was still closed at this time, but they did offer the use of the pool at another hotel 5 minutes walk down Soi 13. When I packed my stuff to check out, I noticed that I had broken one of the small drinking glasses. I told reception when I left, as I wanted to take responsibility. Staff called someone and they said I would have to pay 100 thb. Understand that 100 is not a wallet buster, but it seemed wrong to charge me. Staff seemed really embarrassed to charge me too, but I did pay the money. Seemed so petty to me, a returning customer, for a glass that must cost the hotel 5 thb. I might return to this hotel, just for the staff performance, however the price point is starting to become a bit too high for the fading quality of the rooms. Many many hotel choices in this area.
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Date of stay: September 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 4 Sept 2023
Dear JMK_The_Wanderer, Thank you for feedback and sharing review on Trip advisor as recently stay Citrus Sukhumvit 13 We're appreciated for 5 years loyal costomer and enjoyed our friendly staffs service. We're disappointed to read some service and facilitied did not meet your expectation such as TV and Swimmng pool. Room renovation will be started on April 2024 with beatiful design and also guest room facilities will be upgraded as well. We're apologized for swimmng pool was under maintenancea and will be ready for this week. Broken glass was accident and we will do service training (consider before charging case by case). Thank you for always patronage Citrus Sukhumvit 13 and please let us do upgrade the best room for next visit bangkok. Yours sincerely, Pisit C. General Manager
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terence h wrote a review Mar 2022
Thornton Cleveleys, United Kingdom
4.0 of 5 bubbles
I decided on this hotel as my arrival ASQ hotel.. The staff were brilliant from checking me in to checking my paperwork and looking after me during my stay (1 night) Room was great the only drawback was a leaking bathroom tap seal but for 1 night not worth reporting. The lady on reception very kindly stopped a taxi to take me on to my next destination. So overall I can recommend it as an ASQ hotel but never used the bar/ swimming pool/ restaurant so can't comment futhur
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Review collected in partnership with compasshospitality.com
Date of stay: March 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 18 May 2022
Dear terence h, Thank you for sharing review on trip advisor. We're glad to read you enjoyed stay with our friendly staff and service. Looking forward to see you again soon. Best wishes Pisit
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Richard K wrote a review Nov 2021
3.0 of 5 bubbles
Quarantined here on arrival in Bangkok, stayed another two nights.

The Superior room didn't feel very superior, think it must have been one of the ones they hadn't refurbished as it looked very different to how it was advertised.

The food was ok, as was the price. The staff were very courteous and pleasant to deal with, and the Covid measures (including airport pick up and stop off for testing) went very smoothly indeed.
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Date of stay: November 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 18 May 2022
Dear H5096Hrichardk, Thank you for stay with us and sharing review on tirp advisor. Some superior room was already done renovated befor Covid but we have some soom rooms was pending. Renovotaion plan will be continue soon in this year.
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Aey P wrote a review Dec 2021
Oahu, Hawaii
3.0 of 5 bubbles
I stayed here for the test and go program. Basic room but clean and quiet. I could have given 5 stars for the value for money if it wasn’t for the covid test result call at 12:30am! Why would you think it is ok to call guest after midnight after their long trip across the world. I was in a deep sleep when the girl called. It was 7 in the morning where I came from so here goes my time different adjusting. I couldn’t fall asleep until 4 in the morning and then the door rang at 6:30 am for breakfast. This one I don’t have problem with as at least it was in the morning. We had been contacting via email the entire time before so what’s wrong with that? You could have emailed the result at midnight and then call in the morning. I understand you probably want to save cost on breakfast and lunch but after midnight is absolutely unacceptable. It’s common courtesy and common sense!
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Date of stay: December 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Citrus Sukhumvit 13 by Compass Hospitality
Responded 18 May 2022
Dear aeypayack, Thank you for sharing feedback on trip advisor. Please accept our sincere apologized for the disturb call at midnight. Some guest need the RT PCR test result as soon as possible but not all the guests. We will take this comment for improve service and arrange for the traing class. Best wishes, Pisit
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Kalle W asked a question Aug 2022
Is this hotel bar girl friendly?
Answer from Shoaib Farrukh
Lahore, Pakistan276 contributions26 helpful votes
Well I don't know exactly though it is quite near to sui cowboy ...
Answer from Khalid A
Manama, Bahrain2,245 contributions251 helpful votes
Hi sid..early checkin is available usually if outgoing guests around the same time..otherwise you might need to pay an extra amount to prebook the room an additional night to have it available when you come in..hope that helps
hipiyush007 asked a question Feb 2019
New Delhi, India253 contributions49 helpful votes
Does this hotel charges extra for guests? Is it a bar girl friendly hotel?
Answer from Mohit Kumar
New Delhi, India163 contributions28 helpful votes
Yes its Bar girl friendly hotel no extra charged for that .
Answer from Nalinrat K
Bangkok, Thailand195 contributions65 helpful votes
I don’t think they charge you. if you bring other guess to the hotel.
Angel G wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"Ok!!!"
Read full review
457traveller wrote a tip Feb 2024
Sydney, Australia59 contributions35 helpful votes
5.0 of 5 bubbles
"Just check that the WiFi will work for you, if you are needing the wifi for business. The staff are great."
Read full review
mwbell2000 wrote a tip Dec 2023
Pattaya, Thailand79 contributions51 helpful votes
2.0 of 5 bubbles
"Don't book Room 706."
Read full review
marc e wrote a tip Dec 2023
2 contributions
5.0 of 5 bubbles
"wish there was a pool thats the only thing missing otherwise amazing"
Read full review
Avishek8186 wrote a tip Dec 2023
Kolkata (Calcutta), India52 contributions33 helpful votes
1.0 of 5 bubbles
"Rude staff, unclean and outdated rooms, terrible service, lack of hospitality "
Read full review
Not the right property for you?
There are more places to choose from in the Bangkok area.
PRICE RANGE
$62 - $82 (Based on Average Rates for a Standard Room)
LOCATION
ThailandBangkokRatchathewi / Sukhumvit / Khlong Toei Nuea
NUMBER OF ROOMS
79
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CITRUS SUKHUMVIT 13 BY COMPASS HOSPITALITY - Now $69 (Was $̶9̶4̶) - UPDATED 2024 Hotel Reviews & Price Comparison (Bangkok, Thailand) - Tripadvisor

Frequently Asked Questions about Citrus Sukhumvit 13 by Compass Hospitality
Which popular attractions are close to Citrus Sukhumvit 13 by Compass Hospitality?
Nearby attractions include New Armani Tailor Studio (0.4 km), Tom's Fashion (0.4 km), and Crown Tailor (0.4 km).
What are some of the property amenities at Citrus Sukhumvit 13 by Compass Hospitality?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Citrus Sukhumvit 13 by Compass Hospitality?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Citrus Sukhumvit 13 by Compass Hospitality?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Citrus Sukhumvit 13 by Compass Hospitality?
Yes, free parking is available to guests.
What are some restaurants close to Citrus Sukhumvit 13 by Compass Hospitality?
Conveniently located restaurants include Spectrum Lounge & Bar, Belga Rooftop Bar & Brasserie, and Punjab Grill Bangkok.
Are there opportunities to exercise at Citrus Sukhumvit 13 by Compass Hospitality?
Yes, guests have access to a pool during their stay.
Does Citrus Sukhumvit 13 by Compass Hospitality have airport transportation?
Yes, Citrus Sukhumvit 13 by Compass Hospitality offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Citrus Sukhumvit 13 by Compass Hospitality?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Citrus Sukhumvit 13 by Compass Hospitality?
The staff speaks multiple languages, including English, Chinese, and Thai.
Are there any historical sites close to Citrus Sukhumvit 13 by Compass Hospitality?
Many travellers enjoy visiting The Grand Palace (7.2 km), The Chakri Group (Phra Thinang Chakri Maha Prasat) (7.2 km), and Phra Sumen Fort (7.3 km).
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