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Candlewood Suites Augusta, an IHG hotel
1080 Claussen Road, Augusta, GA 30907
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Avg. $273 /night, 12/12 - 12/13
$273
per night
$219
per night
$164
per night
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4.5
#23 of 85 hotels in AugustaLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
All Suites Hotel located near the Masters Tournament at Augusta National! Welcome to Candlewood Suites Augusta , Our comfortable extended stay hotel in Augusta, Georgia is located right off 1-20 and Exit 200. Guest lodging at our Augusta hotel can travel easily to area attractions and activities. Our hotel is near the Augusta National Golf Course, where the PGA Masters' Tournament is played every spring. Other nearby attractions include the Augusta Riverwalk, Historic Downtown Augusta, Greenjackets Stadium, Augusta Canal, Morris Museum of Art, Sacred Heart Cultural Center, Augusta Museum of History, President Woodrow Wilson's boyhood home. If you are traveling on business in Augusta, Georgia, our hotel is within minutes of many area businesses, including Comcast, Costco, Club Car, John Deere, Serta, International Paper, DSM Chemical, ADP training center, Fort Gordon, Georgia Health Sciences University, and University Hospital.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
BBQ facilities
Parking
Wifi
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Quiet
Languages Spoken
English
Location
Getting there
642 Restaurants
within 10 kilometers
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
My wife and I have been traveling all over the U.S. to teaching hospitals trying to get treatment for a very serious illness that has totally disabled me. All I can say is I only wish this hospital I went to here was 1/2 as good as the room and the treatment we received during our stay at Candlewood Suites Augusta! From the day we made our reservations with manager Betty Carter to the time we checked, we were extremely happy with everything during our stay. The price was right for the accommodations we received and the amenities were equally way above average. Everything in the room worked, a novel idea in this day and age, and the room was equipped with the best cooking equipment we've ever had! The bathroom was super clean and everything worked flawlessly. (Better than the one in our 1st starter home!) There were "2" closets, and "2" TVs on top of this. The grounds around the motel were also spotless and safe. There were no gangsters or derelicts hanging around outside hanging around either. My wife and I felt safe and secure the entire stay in and out of the room. The two assistant mangers who we dealt with were efficient. polite, and extremely helpful. The housekeeper stopped us in the hall and told us, "if you need anything whatsoever, just let me know." This review is accurate and was not requested by management and I received no reward for writing it. I will stay here any time I come back to Augusta and would highly recommend this property to anyone who wants an affordable, clean, safe, well equipped room in Augusta, GA. Keep up the great work Betty and your staff also---You guys are the best.
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Date of stay: January 2022
Location
Cleanliness
Service
Room Tip:Â Ground floor is best for disabled
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Finally got it right,
This is my third stay over the last three months and the management at Candlewood Suites seem to have finally gotten it right.
Great staff on shift both at night and morning which has a huge impact the how effectively the operations run.
Rooms are cleaned and the staff pays attention to the little things like recognizing your IHG rewards status.
Great place to stay if you ever get a chance to.
This is my third stay over the last three months and the management at Candlewood Suites seem to have finally gotten it right.
Great staff on shift both at night and morning which has a huge impact the how effectively the operations run.
Rooms are cleaned and the staff pays attention to the little things like recognizing your IHG rewards status.
Great place to stay if you ever get a chance to.
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Date of stay: July 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Betty Carter, Owner at Candlewood Suites Augusta, an IHG hotel
Responded 21 Sept 2021
Thank you for the review. We use to train our employees. again THANK YOU MGT
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Use to stay at Comfort Suites. This place is much better. Really a great value for the money. Staff very friendly! Bed is good and so was everything else. I highly recommend to others. They also go out of there way to help you!!!!!!
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Date of stay: February 2013
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ashley B, Manager at Candlewood Suites Augusta, an IHG hotel
Responded 26 Feb 2013
We appreciate you taking the time to write a review. Telling others about your great experience helps promote brand loyalty. Thank you for staying with us and we hope to see you again soon. Thanks
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Have stayed here most weekends for the past couple of months because of price. It's just mediocre. This past visit had a tv that didn't work and after wasting time trying to get it working, I was eventually moved to another room. One thing that I can't figure out though is why the "Welcome Amenity" points that I have always gotten prior to check in seem to have dried up. I have not received those for the past few stays so gonna have to think about staying here again. I'm hoping someone at the hotel will see my review and explain that to me. Other than that, there are worst places to stay but there are better also. If you're looking for an inexpensive stay where you get a full size refrigerator/freezer, this isn't a bad choice.
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Date of stay: June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Betty Carter, Owner at Candlewood Suites Augusta, an IHG hotel
Responded 21 May 2021
Thank you for taking the time to write a review on our hotel. WE ARE GOING TO HAVE A PIP SOON. Then think you will be happy. We do hope you will return. OUR IHG REWARDS ARE ALL TAKEN CARE OF WITH IHG REWARDS. YOU SHOUL CALL THEM IF YOU HAVE SOME ISSUES, THANK YOU, MGT
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Its a terrible chain. Dont make the mistake of staying! They will cancel youre room without warning!!Booked the room online and was there to help patients at a university medical center. Cancelled my room and have the excuse that I used bookings.com. Didnt care that's it was a business trio to help patients. What a bunch of losers....
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Date of stay: July 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Betty Carter, Owner at Candlewood Suites Augusta, an IHG hotel
Responded 9 Jul 2021
Dear GUEST, We are so sorry you had the bad experience with our hotel. However, we are in the process of replacing our door locks for a safer place to stay and we have rooms out of order. WE DID NOT KNOW THE SUPPLIER WOULD HAVE A PROBLEM WITH SUPPLIES DUE TO COVID 19. We are sorry we had to cancel your reservations. COVID 19 HAS HAD A VERY BAD IMPACK ON OUR HOTEL, FOR THAT, WE ARE SORRY. THANK YOU, BETTY CARTER
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
decent hotel, mediocore prices however the service i received was the worse in my life.when i walked in i was not acknowleged as a priority club member nor did i get my upgrade.when i asked the agent who worked 3-11 for any good restuarants around the neighborhood, she gasped like answering my question was an inconvience for her.she had a disgusting attitude and she did not have a name tag on, so i couldnt catch her name.as i waited for my cab in the lobby i could hear her speaking loudly on her cell phone and she was very unprofessional.when i walked back in later, she didnt even put her head up to acknowledge my presence.never again will i step foot in that hotel!
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Date of stay: June 2013Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ashley B, Manager at Candlewood Suites Augusta, an IHG hotel
Responded 8 Jul 2013
We are sorry about the treatment you felt you received at our hotel. It is our standard to acknowledge IHG Rewards Club members and give upgrades on availability. Unfortunately we did not have the room type you requested available that day. We are sorry for the misunderstanding and thank you for writing a review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and my boyfriend who both work at hotels decided to spend a relaxing night together at this hotel. The first night I stayed it was great, the young lady at the desk was very helpful and nice to us. The rooms are gorgeous and remind you of a small apartment so we decided we would like to stay again. When myself and my boyfriend walked in we were immediately approached by an older Indian guy who told us that we look like partiers and can not stay because the hotel is not a place to party. I’m not sure what gave him that impression other than the color of our skin. This hotel has no pool, bar, not even breakfast in the morning... what kind of party would that be lol. The manager who was a blonde lady was just as disrespectful and eventually told the agent to cancel my room. I WOULD NEVER RECOMMEND or advise anyone to EVER STAY HERE!!
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Date of stay: August 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Betty108090, past GM at Candlewood Suites Augusta, an IHG hotel
Responded 27 Aug 2018
Thank you so much for your review. We are sorry you felt the way you do, and I understand. The owners of the hotel has just started to manage the hotel and thought you were to be 30 miles away to get the employee rate. That however, was a old rule. again, I am sorry for your feelings of racist. thank you GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Candlewood suites is not worth it.One of the most expensives hotel in augusta and the hotel is outdated and in serious need of upgrades.Carpet stains on the 2nd floor.the gym is low equipped and when i asked a front desk agent about the pool. she told me i could use the pool at the neighboring hotel.i did her one better and stayed at the neighboring hotel.Betty made my reservation and was so incompetent.She asked for my information over and over again and i was shocked when she said she was the general manager.how are you a manager and incapable of making a reservation?location is terrible and the have a snack room with a leaky refrigerator that melted the ice cream andfrozen dinners.All the snacks are way overpriced.Do yourself a favor and DONT COME HERE
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Date of stay: December 2012Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ashley B, Manager at Candlewood Suites Augusta, an IHG hotel
Responded 2 May 2013
We appreciate you writing a review. Candlewood Suites is a mid priced hotel and we have many amenities that are included in your rate. Although our gym may not be large enough for some we do offer the use of Gold's Gym for free during your stay here. We are sorry that you did not enjoy your stay and that you were redirected to another hotel for their pool as this is not our policy. Our front desk agents make reservations and try their best to take care of every guest. We have recently renovated our Cupboard and gotten new freezers for all of our snacks and meals. Being located off of Washington road gives our guests the convenience of many restaurant options and we're close to downtown Augusta entertainment. Again thank you for your review and we hope you return to Augusta, Ga.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in this hotel between Dec 29, 2011 and Jan 1, 2012 while attending a wedding. Our stay was very pleasant and comfortable. Rooms are spacious and clean. Internet was complementary and that is a plus. What impressed us the most is their staff and service. We have been traveling around the country for business and pleasure trips but We have not seen such an outstanding service what we have seen at Candlewood suits at Martinez/Augusta hotel. Staff went above and beyond to make our stay comfortable and pleasant. If we have to stay in hotel in Martinez/Augusta area, we cannot thing of going to another place except this hotel. We will strongly recommend anyone to try this hotel. Best service, great price, and awesome staff.
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Date of stay: December 2011Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Betty C, Public Relations Manager at Candlewood Suites Augusta, an IHG hotel
Responded 6 Apr 2014
Sir we are so sorry this happened to you. It is Master's Week in Augusta. We have been having some troubles with our online booking. We have called I.H.G. about the matter this morning. We would like for you to call the hotel and ask for the manger so we can fix this issue. Once again we agonize and we are working on the issue. Thank you for taking the time to write us a review. Christina Bishop
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enjoyed my weekend stay at the Candlewood Suites in August. Everyone was very helpful and polite. Room was clean and it was nice to have a kitchenette. The location was quiet even though it was close to I-20. Location was very convenient to shopping, restaurants, etc.
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Betty108090, Director of Sales at Candlewood Suites Augusta, an IHG hotel
Responded 5 Dec 2019
Thank you so much for taking time to write our hotel a review In this busy time of the year, plus with busy life schedules for everyone, we know this is a blessing for our hotel. We use this information to help train and coach our employees to be the best in hospitality. again, Thank you, BETTY CARTER
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
yes, we have a pet fee of $75.00 one time fee
for cleaning the room
Thank you,
General Manager
Alexis, this property does not have smoking rooms, but smoking is allowed outside. There are several butt cans around the property.
for a buck or two you can have breakfast in our cupboard
or you can go to KROGER and buy your food for the
full kitchens we have in each suite
I have no idea what you are referring to and what question you want answered. Would like to help, but need more details as to what you observed and experienced.
We have always been in the top 10, and something is going
wrong with tripadvisor, as we have contacted to have it checked
out.
Thank you for your concerns.
General Manager
"Rooms on the first floor are nice, it is horrible when inconsiderate people check in about you."Read full review
"The default room we received on the second floor is nice and easily accessible by elevator."Read full review
…
PRICE RANGE
$175 - $237 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites augusta hotel augusta, candlewood augusta, augusta candlewood suites
LOCATION
United StatesGeorgiaAugusta
NUMBER OF ROOMS
80
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Candlewood Suites Augusta, an IHG hotel
Which popular attractions are close to Candlewood Suites Augusta, an IHG hotel?
Nearby attractions include GTC Masters 7 Cinemas (1.2 km) and Trends and Traditions Antique Mall (1.1 km).
What are some of the property amenities at Candlewood Suites Augusta, an IHG hotel?
Some of the more popular amenities offered include free wifi, a fitness centre, and free parking.
Which room amenities are available at Candlewood Suites Augusta, an IHG hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Candlewood Suites Augusta, an IHG hotel?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Candlewood Suites Augusta, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Candlewood Suites Augusta, an IHG hotel?
Conveniently located restaurants include Bonefish Grill, T Bonz Steakhouse of Augusta, and Jason's Deli.
Are there opportunities to exercise at Candlewood Suites Augusta, an IHG hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Candlewood Suites Augusta, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Candlewood Suites Augusta, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Candlewood Suites Augusta, an IHG hotel?
Many travellers enjoy visiting Sacred Heart Cultural Center (7.3 km), Meadow Garden (7.3 km), and Ezekiel Harris House (5.5 km).
Is Candlewood Suites Augusta, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.