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Hyatt House Augusta / Downtown
1268 Broad St, Augusta, GA 30901-1116
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Room & Suite (12)
Bathroom (5)
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Avg. $435 /night, 11/15 - 11/16
$589
per night
$407
per night
$225
per night
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4.5
#6 of 86 hotels in AugustaLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
This gorgeous 8 story Hyatt House Augusta will boast 100 upscale rooms and suites with full parking garage, retail, and meeting space. Close proximity to the much anticipated Augusta Cyber Training Center, North Augusta Ballpark Village and numerous eateries, coffee shops and attractions.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Conference facilities
Rooftop terrace
Non-smoking hotel
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Rooftop bar
Banquet room
Meeting rooms
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Romantic
Languages Spoken
English
Location
1268 Broad St, Augusta, GA 30901-1116
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 69 out of 100
69
18 Restaurants
within 0.5 kilometers
Reviews
4.5
380 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Hyatt House Augusta / Downtown is well-regarded for its professional staff and tranquil, well-maintained ambiance. Nestled in the heart of downtown, it offers guests the convenience of nearby dining and entertainment options.
While the hotel generally receives accolades for its cleanliness and extensive amenities, such as the rooftop bar and diverse breakfast choices, guests' opinions on the value and room comfort show some divergence. Nonetheless, many find the competitive rates and the overall experience to be satisfactory.
Location
Convenient
Atmosphere
Inviting
Rooms
Uncomfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Well-appointed
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380Reviews2Q+A9Room tips
Traveller rating
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Detailed Reviews
We chose this location because it was within walking distance from the main downtown dining area and from the August Canal Discovery Center and the Meadow Garden historic home.
The hotel is clean, bright and modern, with a terrific staff.
Our room was very spacious with numerous well-placed lights. And what really impressed me was that there are extra shelves tucked in several places: two above the desk area, one just under the TV table/clothes drawer, and two in the bedside tables. This gives plenty of space for your miscellaneous stuff! It leave the room less messy. I have seen this extent of extra shelf "footprint" in any hotel before.
The hotel is clean, bright and modern, with a terrific staff.
Our room was very spacious with numerous well-placed lights. And what really impressed me was that there are extra shelves tucked in several places: two above the desk area, one just under the TV table/clothes drawer, and two in the bedside tables. This gives plenty of space for your miscellaneous stuff! It leave the room less messy. I have seen this extent of extra shelf "footprint" in any hotel before.
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jamie Corley, General Manager at Hyatt House Augusta / Downtown
Responded 2 Jul 2021
Thank you so much for your review, we are so pleased that you had a great experience with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a well maintained and clean property in the heart of historic Augusta. The staff is welcoming. Rooms are nice and cozy. Breakfast was safely offered in individual servings - even hot food was available. Super convenient parking garage attached to property at a very modest cost. We didn't visit the 2 bars, but the lobby bar seems nice with outdoor firepits right on main street! Also a rooftop bar.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ocia Canaday, Guest Services / Front Office at Hyatt House Augusta / Downtown
Responded 31 Dec 2021
Hello KKW_from_SC Thank you for completing our Guest Survey regarding your recent stay at our hotel. It is the goal of the Hyatt House family to make our guests feel welcomed and at home, while staying with us!!! We work extremely hard to exceed your expectations and provide the best customer service we can!!! In all honesty, what we do would not be possible without wonderful guest like you!! So we appreciate you being who you are, making our job assisting you during your stay very easy. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
My husband and I decided to venture out after a year and a half of Covid lockdowns and restrictions for a vacation with our teenage son and my elderly parents. We decided to keep our travel to driving distance so we chose Augusta as our first stop. Hotel check-in was easy and fast. The staff was friendly, parking was conveniently adjacent to the hotel. It is paid parking but it wasn't expensive and you have in and out access. The King Suite that we booked was very roomy and we appreciated the counter/island in the kitchenette. Bed was comfortable and the hotel was quiet. We were within driving distance of the things we wanted to see and do.
Breakfast was good and we appreciated the safety efforts by individually serving breakfast in take away containers rather than a buffet right now.
Only suggestion is that housekeeping/management take a little more care with the state of the shower. There was some mold/mildew on the tiles. Otherwise, we were happy with our accommodations.
Breakfast was good and we appreciated the safety efforts by individually serving breakfast in take away containers rather than a buffet right now.
Only suggestion is that housekeeping/management take a little more care with the state of the shower. There was some mold/mildew on the tiles. Otherwise, we were happy with our accommodations.
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Date of stay: July 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ocia Canaday, Guest Services / Front Office at Hyatt House Augusta / Downtown
Responded 4 Jan 2022
Hello Hochie1, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Sorry about the delayed response, we have made some staffing changes but we are now back on track. It is the goal of the Hyatt House family to make our guests feel welcomed and at home, while staying with us!!! We work extremely hard to exceed your expectations and provide the best customer service we can!!! In all honesty, what we do would not be possible without wonderful guest like you!! So we appreciate you being who you are, making our job assisting you during your stay very easy. Thank you for the suggestion, we take our guest responses seriously and have made some adjustments to our cleaning products in an effort to address the state of our showers. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As someone who stays primarily in luxury hotels, I would not consider this to be one especially for the price point. I will say that it was a nicely appointed and clean hotel with a welcoming lobby, though.
As far as what could be improved, it was disappointing to know that the room was unavailable for a check in until later because it wasn’t clean and then the rooftop bar was closed because of a private event. So rather than relax on the rooftop and wait for the room I had to go and find something else to do.
Also I needed a quiet space and requested a non-adjoining room and got put in an adjoining room where the guests were incredibly loud almost all through the night and the walls are paper thin so I got very little sleep. Because they had a wedding booked I’m assuming the rooms were full which may have been why I got an adjoining room. However, I really needed a quiet getaway and that was highly disappointing and is the reason why I wouldn’t stay at the hotel again.
The location is a great location though with many restaurants and shops within literal walking distance.
As far as what could be improved, it was disappointing to know that the room was unavailable for a check in until later because it wasn’t clean and then the rooftop bar was closed because of a private event. So rather than relax on the rooftop and wait for the room I had to go and find something else to do.
Also I needed a quiet space and requested a non-adjoining room and got put in an adjoining room where the guests were incredibly loud almost all through the night and the walls are paper thin so I got very little sleep. Because they had a wedding booked I’m assuming the rooms were full which may have been why I got an adjoining room. However, I really needed a quiet getaway and that was highly disappointing and is the reason why I wouldn’t stay at the hotel again.
The location is a great location though with many restaurants and shops within literal walking distance.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ocia Nikki Canaday, Guest Services / Front Office at Hyatt House Augusta / Downtown
Responded 11 Jul 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I will never stay at this hotel again!!! We got a suite and walked in to a sticky floor and Bojangles food left in the microwave. While looking for the remote we found a wash cloth that looked like it has poop on it in a drawerl. We went to the front desk and got a new room we went to the new room while it was better it still was not worth the money (over 200). We did not get offered a discount or anything they are happy my teen found the washcloth and not my 4 year old. That is so nasty it's like who ever cleaned that room or should I say didn't clean the room was mad that day.
Also they had a sanitizer dispenser in front of the elevator with nothing in it. How is that making sure people are safe during Covid?
We stayed at another hotel that had lysol wipes and sanitizer everywhere. And put stickers on the door to show it was cleaned. And it did not cost us over 200 dollars.
Signed,
Never again
Also they had a sanitizer dispenser in front of the elevator with nothing in it. How is that making sure people are safe during Covid?
We stayed at another hotel that had lysol wipes and sanitizer everywhere. And put stickers on the door to show it was cleaned. And it did not cost us over 200 dollars.
Signed,
Never again
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jamie Corley, General Manager at Hyatt House Augusta / Downtown
Responded 7 May 2021
We are contacting you directly about your guest experience, thank you for bringing this to our attention.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for a night in town with my wife for a quick getaway and try my brothers new restaurant, Pi dapple Ink Tavern. My wife’s birthday was coming up and I asked if they could just write happy birthday on something and leave it in the room. They ended up writing a nice card and left a goody bag of candy for her. If they take the time to do something nice like that, I imagine that they enjoy their jobs and take great care of the property. The bed and pillows were super comfortable and the room was very clean. Location was perfect with a short walk to every where. 13/10, would stay again!
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MBellotti, General Manager at Hyatt House Augusta / Downtown
Responded 10 Mar 2020
Thank you for taking time out of your busy day to review our property. When you stay with us, you're family! Our staff knows the meaning of true hospitality and I am so happy that we were able to please. Please come back again and tell your friends too! We miss you already!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Discontinue the practice of double billing. This practice causes financial hardship for those that don't know, or not prepared to pay for the twice the cost of the room with out knowing. Also it is impossible to get the charges reversed from the bank so it is better to be prepared and not surprised by a double charged
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MBellotti, General Manager at Hyatt House Augusta / Downtown
Responded 28 Feb 2020
Dear StephlsKing We apologize for our error and are glad it has been corrected.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing is the only work I can find to define my stay at the Hyatt house. The front desk was so kind and helpful. The food was delicious and MRS.BRANDI cleaned my room to perfection. When I first entered the room the fresh welcoming smell grasp my attention then upon entry I noticed how absolutely clean and beautiful the room was. Bed was just like the pictures beautiful and the bathroom shined so perfect so again thanks you to the Hyatt team and to MRS BRANDI For making my stay so wonderful.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MBellotti, General Manager at Hyatt House Augusta / Downtown
Responded 24 Jan 2020
Dear 567Kare, Thank you for choosing Hyatt House Augusta-Downtown for your lodging needs during your recent visit to our fair City. We strive to create a feeling of "home, away from home" and, we are thrilled that your experience was amazing. From Ms Brandi and all the rest of us, safe travels and, we hope to welcome you "home" again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice new property. Needs a lot more sound proofing,could hear people talking at normal tones very easily. Both walls! Front desk informed us that there were no other rooms available in hotel, at 930 at night they said they would refund our money and we could leave, thanks a lot.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ocia Nikki Canaday, Guest Services / Front Office at Hyatt House Augusta / Downtown
Responded 17 Jul 2023
Thank you for completing our Guest Survey regarding your past stay at our hotel. Please know that we are continuously working and striving to always provide the best customer service experience ever. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is very modern , clean, and full of amenities, including bar, casual food, free hot breakfasts , free parking and gym. We chose it because of it's proximity to Augusta University Medical Center where my husband needed tests and then surgery. We wanted a quiet , convenient hotel, which it was.
I never have written a hotel review but I wanted to because of the superb service, especially by Kenny Graham, who was working the front desk. We had driven in the early morning hours to arrive for medical tests and Kenny Graham actually provided us with a room at 9:00 am! I was able to catch up on sleep instead of napping in the car near the hospital.
The thermostat was not working properly in our room the first night, so after Kenny tried to have it fixed and it didn't work, he actually moved us to a palatial suite. My husband returned from surgery to sleep in a quiet room, undisturbed, for the entire day and night. The nicest room he's ever convalesced in! Whenever I appeared downstairs he asked after my husband's condition and how he was feeling. He could not have been nicer and we both appreciated his caring and concern
Breakfast was also good. Eggs, bacon, French toast and juices as well as cereals
served on the first level.
Our thanks to all but a big shout out to Kenny Graham!!
I never have written a hotel review but I wanted to because of the superb service, especially by Kenny Graham, who was working the front desk. We had driven in the early morning hours to arrive for medical tests and Kenny Graham actually provided us with a room at 9:00 am! I was able to catch up on sleep instead of napping in the car near the hospital.
The thermostat was not working properly in our room the first night, so after Kenny tried to have it fixed and it didn't work, he actually moved us to a palatial suite. My husband returned from surgery to sleep in a quiet room, undisturbed, for the entire day and night. The nicest room he's ever convalesced in! Whenever I appeared downstairs he asked after my husband's condition and how he was feeling. He could not have been nicer and we both appreciated his caring and concern
Breakfast was also good. Eggs, bacon, French toast and juices as well as cereals
served on the first level.
Our thanks to all but a big shout out to Kenny Graham!!
Read more
Date of stay: March 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jamie Corley, General Manager at Hyatt House Augusta / Downtown
Responded 7 May 2021
Thank you for your review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes, on the street. Not sure about a lot/garage as we didn't use it.
"On street parking is plentiful right next to the hotel. We didn’t use it, but they also had a very nice gym."Read full review
"Parking is $7/ night. Get rooms on higher levels. Luggage racks available. Rooms have mini fridge. "Read full review
PRICE RANGE
$244 - $403 (Based on Average Rates for a Standard Room)
LOCATION
United StatesGeorgiaAugusta
NUMBER OF ROOMS
100
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingHYATT HOUSE AUGUSTA / DOWNTOWN | UPDATED 2024 Hotel Reviews & Price Comparison (GA) - Tripadvisor
Frequently Asked Questions about Hyatt House Augusta / Downtown
Which popular attractions are close to Hyatt House Augusta / Downtown?
Nearby attractions include Sacred Heart Cultural Center (0.2 km), Springfield Village Park (0.2 km), and Augusta Sulpture Trail (0.2 km).
What are some of the property amenities at Hyatt House Augusta / Downtown?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt House Augusta / Downtown?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Hyatt House Augusta / Downtown?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt House Augusta / Downtown?
Yes, parking is available to guests.
What are some restaurants close to Hyatt House Augusta / Downtown?
Conveniently located restaurants include Frog Hollow Tavern, Farmhaus Burger, and Whiskey Bar Kitchen.
Are there opportunities to exercise at Hyatt House Augusta / Downtown?
Yes, guests have access to a fitness centre during their stay.
Is Hyatt House Augusta / Downtown located near the city centre?
Yes, it is 0.8 km away from the centre of Augusta.
Are any cleaning services offered at Hyatt House Augusta / Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt House Augusta / Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt House Augusta / Downtown?
Many travellers enjoy visiting Sacred Heart Cultural Center (0.2 km), Meadow Garden (0.7 km), and Boyhood Home of President Woodrow Wilson (1.1 km).