This was a decent room but was definitely showing it's age. The shower head was practically falling off the wall and the room itself was very dated. It was not dirty but felt like it could have been cleaned up a little better
This stay my family and I currently had was very welcoming. Under the current team, we were given the treatment that had been lacking with the previous ownership and management. Lisa M. is the benchmark for all hospitality management. Kyri, Dennise in housekeeping, Mina, Gabe, Pio and of course Lisa. Never replace or relieve these valuable employees. They are the glue that keeps this place what it is. I've stayed at other hotels in and around the Arcata area and things just aren't the same. These employees mentioned above make me feel like one of them. I will be back because of them. THANK YOU!
The check in was great. Questionable activity going on in the middle of the night. The previous guest received several visitors between 2am-4am, which I was there to be present for. Thanks to the continually flow of people knocking I got no sleep. The chain was broken, and to add insult to injury, the peep holes are for tall people. I’m 5’6”. The exterior seems ok, the interior is rough. The rooms are cleaned half assed. The surrounding neighborhood is sketchy. The staff fortunately is great! That’s the only plus.
We stayed here 2 different times in one week. First stay was decent, room seemed clean and the beds were comfortable, check in person was nice and helpful. When we went back later the same week, the bathroom didn't even look as if it had been cleaned, hairs on the floor and shower wall and in one of the towels. Overall, it was mediocre at best.
During the days of Covid, it was really nice to have warm breakfast burritos ready with paper bags to pack them to go! We really appreciated that! Also this was the first time we brought our dog. Nice big grassy area for dogs to wander and sniff around after a long car ride.
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