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I arrived at the Ritz last night and on checking in I asked if the hotel offers overnight clothes pressing service.
I sent in my suit and shirt in the night at 8:30 to be pressed and was assured that I would get it back...More
Response from MrGeorgeMunz, General Manager at The Ritz-Carlton, Washington, DCResponded yesterday
Good afternoon amynpesnani,
Thank you so much for taking the time to share your feedback about your recent experience with us. We are disappointed to hear that we fell short of meeting your expectations earlier this morning, and apologize for the inconvenience.
Please accept our...More
Don't get me wrong, every Ritz Carlton I have stayed at has been super nice. The Ritz Carlton Washington DC is no exception to this but I couldn't shake the feeling that they may be resting on the name a bit. I stayed at the...More
The Ritz-Carlton, Washington D.C. shines by the level of customer service provided from beginning to end. Each person treats you with respect, attention to detail and go above and beyond to meet guests' needs. Even prior to our stay, Catherine and Lauren in Guest Relations...More
This Ritz is unfortunately going downhill. We have stayed here on 5 different trips to DC and we will not stay here anymore.
Definitely a change in customer service & housekeeping Main bathroom in lobby smelled like urine
Turn down vs housekeeping seems to...More
Response from MrGeorgeMunz, General Manager at The Ritz-Carlton, Washington, DCResponded 2 weeks ago
Good morning 8439JG,
Thank you so much for providing us with your feedback regarding your recent experience at The Ritz-Carlton, Washington, D.C. We are certainly disappointed that we fell short of meeting your expectations. Please accept our sincerest apologies, and if we may be of...More
From the minute we arrived until we left we were treated like royalty. The staff is very helpful with arranging Uber and giving tips and directions. The facilities were spotless and access to the subway through private door to the shopping center beside the hotel....More
The Ritz Carlton, Washington, D.C. is in the middle of it all, with impeccable service, exceptional accommodations and exclusive amenities. Our luxury hotel in Washington, D.C. is one of the city's most ...Morerefined hotels - an urban retreat where you can relax within the charging energy of a powerful city. Located in the heard of D.C.'s attractions, we are less than a mile from The National Mall and 1 mile from National Landmarks and Memorials. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.