Fantastic Easter weekend at the WIR. Great room which was comfortable and clean. The team, led by Parke, and just wonderful. They go out of their way to make you feel comfortable and welcome. Food and beverage service was top quality. Highly recommended for couples, families, singles and businesses.
Bar and restaurant was closed with no other options close by. Shuttle was also not available. At almost $500 a night i expected a bit more! Reception was also closed more than it was open. I've never checked out of a place with reception still closed 10am. Overpriced and lack of service. Never again.
We had planned to stay at the villa haven for 2 nights but checked out early as the rooms were filthy, covered in dust, mouldy showers, old toothpaste on the tap, toilet smelt like stale urine The glasses and plates were also dirty and all required cleaning prior to being used The blinds, counter tops, sofa, even TV remotes all had a layer of dust on them We spoke to the management team who supposedly arranged cleaners to come in but on our return it appeared that nothing had been done We have not been refunded any money - which is rich given that included in their price is a $75 cleaning fee - if only they’d used that to clean the place! To say we are living in a pandemic where hygiene is of utmost importance this place is a complete joke Even the pool facilities were dirty, smelly and with used plastic cups/plates floating around…
We weren’t staying at the resort but had a booking for the restaurant. We ended up walking out as we were left standing there for over 5 minutes with no one acknowledging us. The 2 girls behind the bar saw us but completely ignored us. I phoned the manager and he was arguing with me saying it’s common to wait at the bar for over 5 minutes. We weren’t wanting a drink, just to be seated at a table. The restaurant was not busy and looked very poorly run. The manager was very rude on the phone and said he didn’t agree with me.
The view is amazing and the staff were great - the room was such a let down and in serious need of a spruce up. It was so dated and run down. The bathroom smelled of urine and the bathroom vanity was actually coming away from the wall. No toilet roll holder. The headboard of the bed had a horrible smell coming from it and hairs stuck in the material. It's such a shame that the room doesn't match the 5-star sea view. Other things that were a bit odd is that it costs $25 to use the pool? Restaurant wasn't open during the hours that it was meant to be. It seemed the management of this resort is a bit all over the place to be honest. Mini-golf course was great.
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