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Awa Hotel
2 Kawaha Point Road, Fairy Springs, Rotorua 3015 New Zealand
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Avg. $164 /night, 3/28 - 3/29
$456
per night
$294
per night
$131
per night
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About
#1 of 1 inn in Fairy Springs
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
AWA Hotel is a charming and idyllic boutique hotel situated in the heart of a picturesque countryside. Nestled amidst lush green fields, this hotel offers a tranquil and relaxing retreat for travelers seeking a peaceful escape from the bustling city life. The hotel features distinctive country-style architecture, with its stone walls, rustic wooden beams, and traditional thatched roofs, blending seamlessly with the rural landscape. The warm and welcoming ambiance instantly makes guests feel at home. Accommodation at AWA Hotel consists of well-appointed rooms and suites, each thoughtfully designed to provide utmost comfort and convenience. Guests can expect Free View, spacious en-suite bathrooms, flat-screen TVs, complimentary Wi-Fi, and stunning views of the surrounding countryside from their windows. Whether you're seeking a romantic getaway, a family vacation, or a peaceful retreat, AWA Hotel offers a unique experience that combines comfort, natural beauty, and warm hospitality.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Billiards
Darts
Children Activities (Kid / Family Friendly)
24-hour security
Gift shop
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Room features
Air conditioning
Cable / satellite TV
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL STYLE
Mid-range
Location
2 Kawaha Point Road, Fairy Springs, Rotorua 3015 New Zealand
Getting there
14 Restaurants
within 1 kilometer
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Would have rated at least another star bar for a singular lack of info about the room or property. No guest info booklet and the so called information channel on the TV was inoperable. Wasn’t us either. The staff member who brought us milk after we’d rung down to request it couldn’t get it to work either. Inquired about breakfast on checking in but no mention then or on their website (which we consulted after the TV fail) of having to book it. There is a small convenience store attached to the property which wasn’t open at 7:30am so be sure to plan food in advance.
Pluses were: clean modern property with a hand held shower and comfortable bed. Easy access (lift available) to second floor rooms and location is very convenient to a number of popular attractions. Although close to a busy road our room was very quiet and peaceful.
Pluses were: clean modern property with a hand held shower and comfortable bed. Easy access (lift available) to second floor rooms and location is very convenient to a number of popular attractions. Although close to a busy road our room was very quiet and peaceful.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AWA Hotel, General Manager at Awa Hotel
Responded 12 Feb 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the inconvenience you experienced during your recent stay with us. Your comments regarding the lack of information about the room and property, as well as the issues with the information channel on the TV and obtaining milk, are deeply concerning. Please rest assured that we take your feedback seriously, and we will address these issues promptly to ensure they do not recur in the future. We apologize for any confusion regarding breakfast arrangements and the operating hours of the convenience store. Your feedback highlights areas where we need to improve, and we appreciate your patience and understanding. On a positive note, we're glad to hear that you found our property clean and modern, with comfortable amenities such as the hand-held shower and bed. We're also pleased that you enjoyed the convenience of our location and the peacefulness of your room despite its proximity to a busy road. Once again, we apologize for the shortcomings you experienced during your stay. We value your feedback as it helps us improve our services for future guests. If you decide to stay with us again, we will make every effort to ensure a more seamless and enjoyable experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is more of a hotel for those just needing a bed to sleep in at night. There is nothing “fancy”, minimal staff, lobby is a bit dated but rooms are relatively refurbished.
Pros: comfortable beds, decent bathroom, got a room with two double beds for $212 for a night. Great location across the road from the skyline.
Cons: you share soap, body wash & shampoo bottles with previous guests as they are attached to the walls (not refilled between guests). Some of the surfaces hadn’t been wiped down since the last guests were in the room, we had to wait an extra 25 minutes to check in as the room wasn’t ready in time, customer service is lacking, checking out there was a price of paper on the front desk telling you to just leave your access cards, no staff in sight.
Pros: comfortable beds, decent bathroom, got a room with two double beds for $212 for a night. Great location across the road from the skyline.
Cons: you share soap, body wash & shampoo bottles with previous guests as they are attached to the walls (not refilled between guests). Some of the surfaces hadn’t been wiped down since the last guests were in the room, we had to wait an extra 25 minutes to check in as the room wasn’t ready in time, customer service is lacking, checking out there was a price of paper on the front desk telling you to just leave your access cards, no staff in sight.
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Date of stay: December 2024Trip type: Travelled as a couple
Room Tip: Parking is VERY limited, car security isn’t the best, make sure you don’t leave any valuables in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Not a 4 star hotel at all - and terrible experience. We booked for 2 nights, beds were like rock, so much noise (from furniture moving overhead, children yelling and people playing pool in reception) that we couldn’t sleep. Went to reception after midnight, night staff not interested or sympathetic. Were awake till after 1am. Asked to see the mgr in the morning, not available. Explained to reception staff the experience we had and that we would like to check out a day early and get a refund on the second night as not possible to sleep. Reception very sympathetic and refunded 2nd night. Bank account shows it charged back again. Rung the mgr, no answer and no callback. Email reception and they apologize again and undertake to refund again. Manager then texts me and says it was not accidental that they recharged me, he said I shouldnt have had a refund. I said that his reception staff had agreed with no issues. His response:
‘No. Not agreed, and she even does not have the authority to do it. You threaten her on site. You have stayed and use excuse to request money back, which is not acceptable and not approved.’
I actually had apologized to the staff member for not being able to resolve with the manager and she was very sympathetic and helpful.
As others have noted, insufficient parking and the door lock on the room beeped continuously when engaged so we had to put a table in front of the door for safety
‘No. Not agreed, and she even does not have the authority to do it. You threaten her on site. You have stayed and use excuse to request money back, which is not acceptable and not approved.’
I actually had apologized to the staff member for not being able to resolve with the manager and she was very sympathetic and helpful.
As others have noted, insufficient parking and the door lock on the room beeped continuously when engaged so we had to put a table in front of the door for safety
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AWA Hotel, General Manager at Awa Hotel
Responded 8 Apr 2024
We were deeply saddened to read about the challenges you encountered during your recent stay with us. Your detailed feedback has provided us with valuable insights, and we extend our sincerest apologies for the inconvenience and disappointment you experienced. First and foremost, we want to express our profound regret for the disturbances that affected your sleep, including the noise from overhead furniture, children's activities, and noise from the reception area. We understand how crucial a peaceful night's sleep is, and we are truly sorry that we fell short in providing you with the quiet and restful environment you expected and deserved. Additionally, we apologize for the discomfort caused by the firmness of the beds and for any inconvenience you faced with the parking situation. Your comments regarding the door lock beeping continuously have also been noted, and we will ensure that such technical issues are promptly addressed to prevent any future inconveniences. Regarding the misunderstanding and confusion regarding the refund for the second night, we deeply regret any frustration this may have caused. We are actively investigating this matter to ensure that our policies and procedures are clear and consistently applied to prevent similar incidents in the future. We genuinely appreciate your patience, understanding, and the time you have taken to share your feedback with us. Your satisfaction is of utmost importance to us, and we are committed to taking the necessary steps to improve our services and facilities based on your valuable input. Should you have any further concerns or if there is anything we can do to make amends and regain your trust, please do not hesitate to contact us directly. We sincerely hope for the opportunity to welcome you back in the future and provide you with the exceptional experience you rightfully expect and deserve. With warm regards and deepest apologies, Awa Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would have loved to have given this property 5 stars. It was everything we wanted and needed! It was clean, comfortable, convenient and the staff was very friendly and nice.
The reduced star rating came for two reasons:
1. They take a $50 deposit to ensure you return the room key which is fair enough however I hold an international credit card and instead of placing a hold on the card for the amount, they actually charged my card and then refunded it again when we returned our card which incurs fees and exchanges that were un necessary.
2. We felt there wasn’t enough parking. Further down not in front of the hotel there was additional parking with reduced lighting and no other cars there so we didn’t feel comfortable parking there and instead made our own spot in the area in front of the hotel area which was well lit and trafficked.
Aside from those two things it really is a great value and the perfect stopover hotel while passing through Rotorua!
The reduced star rating came for two reasons:
1. They take a $50 deposit to ensure you return the room key which is fair enough however I hold an international credit card and instead of placing a hold on the card for the amount, they actually charged my card and then refunded it again when we returned our card which incurs fees and exchanges that were un necessary.
2. We felt there wasn’t enough parking. Further down not in front of the hotel there was additional parking with reduced lighting and no other cars there so we didn’t feel comfortable parking there and instead made our own spot in the area in front of the hotel area which was well lit and trafficked.
Aside from those two things it really is a great value and the perfect stopover hotel while passing through Rotorua!
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Date of stay: February 2024Trip type: Travelled with friends
Room Tip: Get parking early & make sure they don’t bill your credit card for the security hold and just...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AWA Hotel, General Manager at Awa Hotel
Responded 2 Mar 2024
We sincerely appreciate you taking the time to provide us with such thorough feedback about your recent stay at our property. Your detailed review is invaluable to us as it helps us understand where we excel and where we have opportunities for improvement. We're thrilled to hear that our property fulfilled your expectations in terms of cleanliness, comfort, convenience, and the friendliness of our staff. It's always our goal to provide a positive and memorable experience for our guests, and we're delighted that we were able to achieve that for you. We apologize for any inconvenience caused by the $50 deposit process. We understand the frustration of unnecessary fees and exchanges, especially with international credit cards, and we will certainly review our procedures to ensure a smoother and more convenient experience for all our guests. Regarding the parking situation, we understand your concerns and we appreciate your feedback. We are constantly striving to enhance our amenities and services, and your input will help us identify areas where we can improve, including parking availability and lighting. We're grateful for your kind words about our property being great value and the perfect stopover hotel in Rotorua. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back for another fantastic stay in the future. Warm regards, Awa Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not what we expected
More like an expensive backpacker hotel.
The room is clean
The bathroom is nice
Good pressure, and the water is hot.
The fridge is tiny and not really cold
The bed is hard and a topper won't fix it. Don't even bother booking breakfast ,small minue to choose from,no breakfast bar. Hot water for coffee. Nescafe in the jar. No sugar , cereal was soaked in warm milk. The omelet was tried but not eaten.
More like an expensive backpacker hotel.
The room is clean
The bathroom is nice
Good pressure, and the water is hot.
The fridge is tiny and not really cold
The bed is hard and a topper won't fix it. Don't even bother booking breakfast ,small minue to choose from,no breakfast bar. Hot water for coffee. Nescafe in the jar. No sugar , cereal was soaked in warm milk. The omelet was tried but not eaten.
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Date of stay: November 2024Trip type: Travelled as a couple
Room Tip: Don't pay for breakfast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These guys priced gouged during Tarawera Ultra Marathon, (a UTMB world series event), this Feburary 2025. Paid almost $400 a night, when the quality is that of a $100-150max a night. Even if you want budget accommodation go elsewhere, this place is unhygienic. Stains on everything, including the pillow cases. The room had no window, the mattress was thin and bed was squeaky. If I'd paid $100 per night then fair enough, but at almost $400 a night, it was a complete rip off. When we saw the state of the room, we didn't stay and asked for a refund, (which we didn't get), as it was not as advertised, massively overpriced and unclean. This place is sketchy. If I was to find out they were money laundering, I wouldn't be even slightly surprised. For context, this is the only place I have ever reviewed negatively. Don't stay here.
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Date of stay: February 2025Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Cancel your reservation while you can, they don't refund.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The beds were clean and comfortable but required as seating, a teatowel to dry cups would be nice. The ambient dining room does not exist the sweet and sour pork resembles road gravel. The lobby coffee machine had died and was merely ornamental. Washing cups, filling electric jug and getting drinking water from the bathroom made it feel like we were camping. I'll choose a motel next time with more facilities.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AWA Hotel, General Manager at Awa Hotel
Responded 23 Jan 2024
Kia ora, Thank you for leaving your review. We are sorry to hear we didn't meet your expectations. We have taken all feedback given seriously and have placed tea towels in the room. We will be sure to check all these amenities to ensure it doesn't occur again. Thank you Awa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was one if the cheaper options for our dates, we were pleasantly surprised. It looked and smelt new, had elevators to our floor. Room was small but practical, had fridge and jug. Bed was a double and quite small and for some reason seemed short but we slept OK. Very clean and well kept. Had small full length widow that looked into small atrium of the other rooms. Only negative was when the toilet was flushed, a sewerage smell came up through the drain. Easy parking, bottle store and restaurant on site but didnt use. Situated almost opposite luge. Had a car so location to town was not an issue, however, there were fast food outlets within walking distance that we noticed anyway. Overall, was good for our needs and would stay again.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AWA Hotel, General Manager at Awa Hotel
Responded 2 Mar 2024
We extend our sincere gratitude to you for taking the time to share your comprehensive feedback following your recent stay with us. Your detailed insights are incredibly valuable to us as they help us better understand your experience and make improvements where needed. We are delighted to learn that you found our hotel to be a pleasant surprise, offering a fresh and new atmosphere that met your needs during your stay. It brings us great joy to hear that you appreciated the cleanliness and upkeep of our property, as well as the practical amenities provided in your room, such as the fridge and jug. However, we deeply regret any inconvenience caused by the sewerage smell emanating from the drain when the toilet was flushed. Please rest assured that we take your feedback seriously, and our maintenance team will promptly investigate and address this issue to ensure a more comfortable experience for our valued guests moving forward. However the smell can sometimes just be the Sulphur in Rotorua. We're pleased to hear that our convenient location, ample parking facilities, and proximity to attractions like the luge contributed positively to your stay. Your recognition of these aspects is greatly appreciated, and we're honored to know that you would choose to stay with us again in the future. Once again, thank you for sharing your feedback, and we look forward to the opportunity to welcome you back for another memorable stay with us. Warm regards, AWA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great service, modern clean rooms and bathroom. Shower has good pressure and is roomy. Shampoo and shower gel supplied. Room was well ventilated and has climate control. Beds were very comfortable. Not too hard or soft. Very quiet during our stay.
We had dinner too. Delicious Black peper corn steak or sweet and sour pork highly recommended. Decent pricing too.
Massage chairs and bar available.
Highly recommended!
We had dinner too. Delicious Black peper corn steak or sweet and sour pork highly recommended. Decent pricing too.
Massage chairs and bar available.
Highly recommended!
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Date of stay: August 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Awa hotel is a great place to bring your family, lobby includes arcade games ,pool table that has table tennis and other games that kept my family entertained. Rooms are average nice atmosphere here at Awa would definitely recommend! Staff are lovely, polite & very understanding! They also offer buffet for breakfast lunch and dinner which was convenient!
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Date of stay: December 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AWA Hotel, General Manager at Awa Hotel
Responded 23 Jan 2024
Kia Ora, Thank you so much for the 5 star review! We are pleased to hear you had a great experience with us and kept the kids well entertained. This review also contains enough information for new guests to read and be informed of our entertainment spaces. We are also glad our staff were helpful for your stay. They will be showed this as a motivation to keep serving excellent customer service and going over and beyond for our guests. Take care and Kind Regards Awa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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"Parking is VERY limited, car security isn’t the best, make sure you don’t leave any valuables in your car."Read full review
"DO NOT STAY HERE IF CLEANLINESS IS IMPORTANT. Pretty sure ALL of the staff speak chinese. "Read full review
PRICE RANGE
$110 - $200 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotoruaFairy Springs
NUMBER OF ROOMS
78
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingAWA HOTEL | UPDATED 2025 Inn Reviews & Price Comparison (Fairy Springs, New Zealand) - Tripadvisor
Frequently Asked Questions about Awa Hotel
Which popular attractions are close to Awa Hotel?
Nearby attractions include ZORB Rotorua (1.0 km), Mini Golf Rotorua (0.2 km), and 3D Trick Art Gallery (0.6 km).
What are some of the property amenities at Awa Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Awa Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Awa Hotel?
Conveniently located restaurants include The Brook , Stratosfare Rotorua, and Farmside Buffet.
Is Awa Hotel located near the city centre?
Yes, it is 0.05 km away from the centre of Fairy Springs.
Are any cleaning services offered at Awa Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Awa Hotel?
Many travellers enjoy visiting Whakarewarewa - The Living Maori Village (6.1 km), Polynesian Spa (4.1 km), and Te Puia (6.1 km).