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Hotel Kuznia Napoleonska

Traveller (24)
Room & Suite (13)
Dining (5)
About
Location
Cleanliness
Service
Value
Since the establishment of Kuznia Napoleonska in 1967, we have been cultivating the principles of openness, warmth and service coming up to expectations of our guests. We are innovative and always ready to introduce new products, but at the same time we remember about our tradition. An integral part of our offer is the belief that we create it for those who value their time and money. Therefore, we follow a simple rule of partnership, according to which both we and our clients get the highest possible benefit. Kuznia Napoleonska stands for peace and harmony, which you can find in our rooms, restaurants and gardens surrounding the hotel. Let us take care of you and – regardless of whether you are an individual or corporate guest, we will offer you the best of all our products.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Restaurant
Bar/Lounge
Children Activities (Kid / Family Friendly)
Dry Cleaning
Hot Tub
Laundry Service
Non-Smoking Hotel
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Hidden Gems
HOTEL CLASS
Location
Full view
40Car recommended
Grade: 40 out of 100
8Restaurantswithin 10 km
5Attractionswithin 10 km
33Reviews
44Photos
1Q+A
1Room tip
Traveller rating
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  • 7
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  • English
I stayed in this hotel not because it was my choice, but because my flight got canceled and this was the hotel they arranged for us. It's quite a distance from warsaw airport (around 40 minutes by taxi). Hotel: Looks nice and big, has a lot of space since it also services as a
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I spent the weekend at this place during a conference. The entire place was booked by our conference-goers. The rooms were OK overall, neither good nor bad. There was no fridge in the room. On the other hand, the staff at the hotel were a little rude for my taste: feeling
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When I arrived, my room wasn't ready (I had to wait few hours and leave lagguage in the reception). Later on when I finally entered my room it was still unclean with broken bed, which actually was additional part (camp-bed)...I had to wait for change of bed another couple of
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Response from KuzniaNapolenska, General Manager at Hotel Kuznia Napoleonska
Responded 8 Jul 2014
In almost 50 years of our history opinions of our guests were at the most importance to us. Especially all those pointing our mistakes or ways for improvement. We take them always very seriously as they are the best way for us to improve and create a hotel that our guests are expecting. However we can never agree with opinions that are false, abusive or written with only one purpose to black talk our hotel or staff. Unfortunately this is a case with opinions written by Kasia R, Artur M, Ola M, popiolekk, Piotr M. All of them are members of international student association AIESEC Polish Chapter. Between 7th and 15th of December 2013 this organization had a meeting and conference at our Hotel. As we always try to support youth, student, charity and non - profit organizations we have offer AIESEC a very big discounts and preferred conditions of stay. We were accommodating well above 200 members and their guests. I would like to point out that we have a great experience in accommodating and providing services to large student and youth organizations as it is part of our tradition. However nothing has prepared us for what was happening during this meeting and lack of organization on a side of AIESEC. In all the statements here there are several accusation regarding our hotel that are untrue or simple lies. That is why we are not feeling any more obliged to keep it as a secret to which organization they all belong and we feel forced to shed some light on what was happening during that stay and give clear information regarding all of the complains which we find unfair and misleading to our guests. 1. Organization, accommodation, menu and room assignment was decided and confirmed by the organizers which was AIESEC Polska. We have provided our concern regarding the budget that organization was planning to spend on meals. Unfortunately organizer was clear about budget and approved all the propositions. As it seem no one informed about it attending people. No one informed delegates about their room assignment and what was prepared for them. As a result hotel was blamed for any unsuitable arrangements. 2. During the stay several times we had issues with accommodation that were happening from lack of information regarding who is arriving and when. More over again against the agreement between Hotel and AIESEC, rooms were not vacated on time so they could be prepared for the people which were supposed to take rooms after leaving delegates. It was clear that lists were not up to date and regardless from all the effort from Front Desk our staff was blamed and often in very impolite way. Moreover there was more people staying then it was booked originally what was creating even more confusion and misunderstanding. We are always trying to give an advice and professional support to the organizers in this case it was not taken. 3. From the first night we had problems with keeping order and peaceful environment for other guests. There were parties and excessive drinking regardless of time and place. After first two nights we were forced to summon additional security to at least try to keep calmness after 11p.m in the parts of the hotel not used by the group. Behavior of some of the people (included those posting negative comments here) effected in large numbers of complains from other guests which were shocked with behavior of the people who called themselves adults. Unfortunately for many people under influence and in the middle of the party (in public areas outside specially prepared banquet room) security and hotel staff concerned with their wellbeing and safety was in words used by one of the delegates “a downer”. I would like to point here that we are a convention hotel and we have a lot of experience with conferences, events and all kinds of celebratory events so we understand need for leisure past time. However we cannot agree when guests behavior is influencing stay of other guests or affecting safety of the staff, guests and hotel itself. 4. Even as it was middle of December with snow everywhere many people under influence of alcohol were going out outside only in t-shirts and tank tops. Next day some of them were sick from alcohol and simple cold. But it was blamed on the bad food. Strangely from over 250 delegates only 15 got so called “food poisoning”. Our proposal to take them to hospital for medical check up to establish a reason of a sickness was rejected by all of them. 5. Regarding pricing, AIESEC was offered very, very deep discounts which were designed to meet their budget expectations. Hotel have added a lot extras for the group and went extra mile to provide best possible stay and conference facilities. Unfortunately due to the budget some compromises had to be taken with full agreement with organizer. We feel treated unfairly that a Hotel was blamed for what some delegates considered below their expectations but was provided by the organizer. As a convention Hotel we are used to all kinds of expectations and profiles of the groups. We enjoy creating great party and fun environment as well as conditions for hard work. We are discreet, professional and understanding. Unfortunately in this case things were not happening in a usual way. We are very sad that our best efforts to support organization like AIESEC were met with such hostility from some of the delegates which were clearly unhappy that Hotel was putting some of the restrains on their behavior and was concerned about safety of all the guests. In this place I would like to thank most of the delegates that were attending this conference for time well spent together. As part of our mission we try to provide best possible service and assistance to our guests and we treat everyone with equal manner.
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Hot-dog sausages from breakfast mixed with polish "bigos" were served during dinner - we won't forget it for a long time. It made very long queues to WC among conference delegation. Trying take TWO sandwiches for my sick (because of "mix" from dinner) roommates I was reprimand
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Response from KuzniaNapolenska, General Manager at Hotel Kuznia Napoleonska
Responded 8 Jul 2014
In almost 50 years of our history opinions of our guests were at the most importance to us. Especially all those pointing our mistakes or ways for improvement. We take them always very seriously as they are the best way for us to improve and create a hotel that our guests are expecting. However we can never agree with opinions that are false, abusive or written with only one purpose to black talk our hotel or staff. Unfortunately this is a case with opinions written by Kasia R, Artur M, Ola M, popiolekk, Piotr M . All of them are members of international student association AIESEC Polish Chapter. Between 7th and 15th of December 2013 this organization had a meeting and conference at our Hotel. As we always try to support youth, student, charity and non - profit organizations we have offer AIESEC a very big discounts and preferred conditions of stay. We were accommodating well above 200 members and their guests. I would like to point out that we have a great experience in accommodating and providing services to large student and youth organizations as it is part of our tradition. However nothing has prepared us for what was happening during this meeting and lack of organization on a side of AIESEC. In all the statements here there are several accusation regarding our hotel that are untrue or simple lies. That is why we are not feeling any more obliged to keep it as a secret to which organization they all belong and we feel forced to shed some light on what was happening during that stay and give clear information regarding all of the complains which we find unfair and misleading to our guests. That is why we are feeling obliged to answer to them and: 1. Organization, accommodation, menu and room assignment was decided and confirmed by the organizers which was AIESEC Polska. We have provided our concern regarding the budget that organization was planning to spend on meals. Unfortunately organizer was clear about budget and approved all the propositions. As it seem no one informed about it attending people. No one informed delegates about their room assignment and what was prepared for them. As a result hotel was blamed for any unsuitable arrangements. 2. Even as it was middle of December with snow everywhere many people under influence of alcohol were going out outside only in t-shirts and tank tops. Next day some of them were sick from alcohol and simple cold. But it was blamed on the bad food. Strangely from over 250 delegates only 15 got so called “food poisoning”. Our proposal to take them to hospital for medical check up to establish a reason of a sickness was rejected by all of them. 3. Whole hotel is controlled with independent and monitored central heating system. In case that any of the rooms would inform us about a problem we can easily identify and fix the problem. We never cut off heating from guest rooms and we always try to create cozy and warm environment. Unfortunately there is not much we can do with a situation when in a middle of winter windows are left wide open due to the party taking place in the room. As a convention Hotel we are used to all kinds of expectations and profiles of the groups. We enjoy creating great party and fun environment as well as conditions for hard work. We are discreet, professional and understanding. Unfortunately in this case things were not happening in a usual way. We are very sad that our best efforts to support organization like AIESEC were met with such hostility from some of the delegates which were clearly unhappy that Hotel was putting some of the restrains on their behavior and was concerned about safety of all the guests. In this place I would like to thank most of the delegates that were attending this conference for time well spent together. As part of our mission we try to provide best possible service and assistance to our guests and we treat everyone with equal manner.
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The hotel makes a much better impression when looking at the pictures as compared to in person. The food was horrible with the same breakfast menu every single day during the 5 days of stay. The temperature around the venue varied greatly - it was hot and stuff in some parts and
Read more
Response from KuzniaNapolenska, General Manager at Hotel Kuznia Napoleonska
Responded 8 Jul 2014
In almost 50 years of our history opinions of our guests were at the most importance to us. Especially all those pointing our mistakes or ways for improvement. We take them always very seriously as they are the best way for us to improve and create a hotel that our guests are expecting. However we can never agree with opinions that are false, abusive or written with only one purpose to black talk our hotel or staff. Unfortunately this is a case with opinions written by Kasia R, Artur M, Ola M, popiolekk, Piotr M . All of them are members of international student association AIESEC Polish Chapter. Between 7th and 15th of December 2013 this organization had a meeting and conference at our Hotel. As we always try to support youth, student, charity and non - profit organizations we have offer AIESEC a very big discounts and preferred conditions of stay. We were accommodating well above 200 members and their guests. I would like to point out that we have a great experience in accommodating and providing services to large student and youth organizations as it is part of our tradition. However nothing has prepared us for what was happening during this meeting and lack of organization on a side of AIESEC. In all the statements here there are several accusation regarding our hotel that are untrue or simple lies. That is why we are not feeling any more obliged to keep it as a secret to which organization they all belong and we feel forced to shed some light on what was happening during that stay and give clear information regarding all of the complains which we find unfair and misleading to our guests. That is why we are feeling obliged to answer to them and: 1. Organization, accommodation, menu and room assignment was decided and confirmed by the organizers which was AIESEC Polska. We have provided our concern regarding the budget that organization was planning to spend on meals. Unfortunately organizer was clear about budget and approved all the propositions. As it seem no one informed about it attending people. No one informed delegates about their room assignment and what was prepared for them. As a result hotel was blamed for any unsuitable arrangements. 2. During the stay several times we had issues with accommodation that were happening from lack of information regarding who is arriving and when. More over again against the agreement between Hotel and AIESEC, rooms were not vacated on time so they could be prepared for the people which were supposed to take rooms after leaving delegates. It was clear that lists were not up to date and regardless from all the effort from Front Desk our staff was blamed and often in very impolite way. Moreover there was more people staying then it was booked originally what was creating even more confusion and misunderstanding. We are always trying to give an advice and professional support to the organizers in this case it was not taken. 3. We are always assisting our guests with ordering Taxi service or we provide hotel shuttle service. Unfortunately in case of this group from certain moment none of the taxis were interested to provide service to this group. It was a first time this situation happened but we can understand Taxi service why they refused to provide the service to some of the delegates. As a convention Hotel we are used to all kinds of expectations and profiles of the groups. We enjoy creating great party and fun environment as well as conditions for hard work. We are discreet, professional and understanding. Unfortunately in this case things were not happening in a usual way. We are very sad that our best efforts to support organization like AIESEC were met with such hostility from some of the delegates which were clearly unhappy that Hotel was putting some of the restrains on their behavior and was concerned about safety of all the guests. In this place I would like to thank most of the delegates that were attending this conference for time well spent together. As part of our mission we try to provide best possible service and assistance to our guests and we treat everyone with equal manner.
Read more
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Czy w hotelu mogą przebywać zwierzęta?
Podczas pobytu w hotelu nie widziałam żadnych zwierząt, ale niestety nie wiem, czy mogą tam przebywać.
1 vote
"Take the rooms at the new part of the hotel"
PRICE RANGE
US$50 - US$59 (Based on Average Rates for a Standard Room)
LOCATION
PolandCentral PolandMazovia ProvincePaprotnia
NUMBER OF ROOMS
60
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