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Hotel Grand Chancellor Palm Cove

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Coral Coast Drive, Palm Cove, Queensland 4879 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$104
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Free cancellation until 20/06/22
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (259)
Room & Suite (81)
Dining (12)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 22/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 22/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 8 hotels in Palm Cove
Location
Cleanliness
Service
Value
Hotel Grand Chancellor Palm Cove is set in 45 hectares of lush tropical gardens, just 5 minutes walk from the beach, or the charming village of Palm Cove. The accommodation includes our newly renovated block where you can choose from a Superior King or Twin room, Superior Suite, Superior 1-Bed or 2-Bedroom Apartments with kitchens and separate living areas. We also offer our lead in standard twin rooms with two double beds. The resort facilities include a restaurant, bar, 2 swimming pools (one with kids slide), complimentary internet stations. Conference & Catering facilities specialising in everything from large residential conventions through to intimate boutique Weddings are also available.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Children Activities (Kid / Family Friendly)
Conference facilities
Banquet room
Non-smoking hotel
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Meeting rooms
Outdoor furniture
Sun loungers / beach chairs
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private balcony
Room service
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
695Reviews8Q+A88Room tips
Traveller rating
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Popular mentions
solange B B wrote a review 8 Jan
Sydney, Australia35 contributions16 helpful votes
room not ready cups were dirty taps in the bathroom diidnt work well lights in the back didnt work restaurant not open the room smelt like sewage locked out of room took 45 mins at night to get in staff not helpful I checked out the next day
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Date of stay: January 2022
Location
Service
Sleep Quality
Room Tip: DONT STAY IN 516-520 and I wouldnt stay there again
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2 Helpful votes
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Response from Peter Yared, General Manager at Hotel Grand Chancellor Palm Cove
Responded 1 week ago
Dear Solange, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the service you received on arrival and departure. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to the Front Office Manager to follow up with the Reception Team to ensure this does not happen again in the future. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Peter Yared Area General Manager
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pjdrake65 wrote a review 3 Jan
Brisbane, Australia3 contributions1 helpful vote
Stayed in January 22 . The place is tired and not much service. Poolside bar not open, restaurant only open for breakfast and you must book the night before. It rained most days so a walk in the rain to a restaurant most days. They ran out of umbrellas. No room service unless you book the night before. Certaintly not 4 stars and they need to edit the services available on TripAdvisor and their website to show what is not operating . There would be better places to stay at Palm Cove. Won't be back.
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Date of stay: January 2022Trip type: Travelled as a couple
Room Tip: Check what services are operating before you book.
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1 Helpful vote
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Response from Peter Yared, General Manager at Hotel Grand Chancellor Palm Cove
Responded 2 weeks ago
Dear pjdrake65, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to your stay. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to the relevant department managers to ensure this does not happen again in the future. Unfortunately the COVID19 pandemic has affected Far North Queensland severely, so in an endeavor to remain open and keep as many staff employed as possible we have had to close the bar and restaurant for lunch and dinner and only serve breakfast. For our guests safety we have also had to remove items out of the rooms that may pose a risk. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Peter Yared Area General Manager
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kerrie f wrote a review 1 Jan
Brisbane, Australia47 contributions16 helpful votes
Requested made for rooms near each other, and for King bed (website advertises this option), to be advised that bookings were in separate sections of hotel and no option of a King Bed. I asked that our bookings be noted with request and received email confirmation that bookings had been noted accordingly. Holiday was for December 2021 and contact was October 2021. December 23rd, we called hotel to follow up request and advised that bookings had no note. No written notification: need be fully vaccinated; eating options breakfast only; bar closed until further notice. At 9.30pm we got locked out of 1 room. After-hours called. Told they couldn’t help until 10.30pm when verification guest list received. They were advised: single lady; locked out of room; and phone low on charge. They told us were waiting for Manager to call back and hung-up. When manager located, she inferred key issue was our fault and argumentatively refuted request to have after-hours reprimanded for placing personal safety at risk. Manger did not check in during remainder of stay or at check out. Servicing rooms spasmodic. On-site Wi-Fi out for 3 days with no notification to the guests.
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Date of stay: December 2021
3 Helpful votes
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Response from Peter Yared, General Manager at Hotel Grand Chancellor Palm Cove
Responded 2 weeks ago
Dear Kerrie, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to your stay. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to the relevant department managers to ensure this does not happen again in the future. Unfortunately the COVID19 pandemic has affected Far North Queensland severely, so in an endeavor to remain open and keep as many staff employed as possible we have had to close the bar and restaurant for lunch and dinner and only serve breakfast. For our guests safety we have also had to remove items out of the rooms that may pose a risk. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Peter Yared Area General Manager
Read more
Sayonarababy wrote a review Dec 2021
Sydney, Australia33 contributions10 helpful votes
Nothing ‘Grand’ about it! Guest safety of little interest, and basic service standards are non-existent. Had trouble with my access card at night, went to reception, to find it was closed (9.30pm). Sign on door gave a Brisbane number to call, instead of a local contact number of an on-site/local person. Brisbane Grand Chancellor staff advised that they had received Palm Cove guest list for the day, so they could’ve verify me or my room details and couldn’t help me. Had to remind the staff on the phone that I was on my own, at night, with no access to my room, and my mobile phone was about to lose power. Brisbane staff told me that they would try to contact the on-site manager. I was told to wait for this person outside the reception area. About 10 mins in to this call, again stating that my phone was losing power, the Brisbane staff told me that they couldn’t do much else, and when I told the Brisbane staff member that he had a duty of care to ensure that I was safe and that a hotel representative on-site needed to be confirmed to help me, the Brisbane staff member hung up on me. I was on my own, waiting in the dark, in the hope that someone from the hotel would show up. The on-site manager showed up and proceeded to lecture me that they had been at my hotel room door waiting for me and that I should have been there to meet them. I explained that the after hours contact for the hotel was a Brisbane number not a local number or even the on-site duty manager’s mobile. The on-site duty manager then became defensive when I told them that they needed to take immediate corrective action on their after hours procedures and to train their contact staff better on how to manage such situations, particularly where a guest is on their own, a night, with no access to their room. The interaction ended with the on-site manager handing me new access keys outside of the reception area with no offer to come with me to check that I could access my room. There was no follow-up the next day from the on-site manager to check that I was ok. Basic maintenance around the property was lacking. Even with reduced staffing due to the impact of Covid-19, cleaning of hotel rooms, public area furniture and public areas is a basic requirement. Rooms were not serviced consistently - even though guests have to book their service request (and type of service) by 9pm the night before. Pool furniture was covered in food debris and the main restaurant and bar areas were not open for service, except for a limited breakfast service. There was a lobby snack bar, open during reception hours but the offer was limited with no healthy food options. The hotel should be using its booking system to roster staff to accommodate guest numbers to even a basic level. The room rate certainly reflects a full service offer, rather then being reduced to align to the reduced level of service on offer from the hotel. The hotel wifi was also out of action for nearly 3 full days. Again, these services are built in to the room rate. We paid for a level of service that wasn’t provided. There are so many nicer properties in this area with a much better level of service on offer. Book and enjoy your stay, elsewhere!
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Date of stay: December 2021Trip type: Travelled with friends
2 Helpful votes
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Response from Peter Yared, General Manager at Hotel Grand Chancellor Palm Cove
Responded 2 weeks ago
Dear Sayonarababy , Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to your stay. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to the relevant department managers to ensure this does not happen again in the future. Unfortunately the COVID19 pandemic has affected Far North Queensland severely, so in an endeavor to remain open and keep as many staff employed as possible we have had to close the bar and restaurant for lunch and dinner and only serve breakfast. For our guests safety we have also had to remove items out of the rooms that may pose a risk. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Peter Yared Area General Manager
Read more
John H wrote a review Dec 2021
Clare, South Australia, Australia20 contributions23 helpful votes
As Hotel Grand Chancellor members we often stay at their hotels. We agree that some aspects of the exterior of this hotel is definitely in need of some upgrading particularly the pool area and balconies. Some concerns around steps, stairs and railings meeting OHWS standard? Beyond that the breakfast staff were amazing and very attentive to service and cleaning. Buffet provided a good selection. Location is spot on! A short walk to the beachfront and restaurants. Booking in cleaning was a bit of a challenge but we went missed our booking we went straight to the cleaners and they were very helpful. Rooms are recently refurbished, an addition of a large fridge would be useful to make your own ice but the staff were always helpful in providing ice. This hotel rates are excellent and we will return to this "magic" part of the Earth!
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Date of stay: November 2021
Location
Cleanliness
Service
Room Tip: Book a ground floor room if you have mobility issues or a disability.
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Response from Peter Yared, General Manager at Hotel Grand Chancellor Palm Cove
Responded 15 Dec 2021
Dear John, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our breakfast service and location! We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Peter Yared Area General Manager
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PRICE RANGE
US$57 - US$94 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel palm cove hotel palm cove, accor palm cove, palm cove novotel
FORMERLY KNOWN AS
Novotel Palm Cove Resort
LOCATION
AustraliaQueenslandCairns RegionPalm Cove
NUMBER OF ROOMS
140
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Frequently Asked Questions about Hotel Grand Chancellor Palm Cove
Which popular attractions are close to Hotel Grand Chancellor Palm Cove?
Nearby attractions include Palm Cove Beach (0.4 km), Biked Cairns (0.4 km), and Village Gallery (0.3 km).
What are some of the property amenities at Hotel Grand Chancellor Palm Cove?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Grand Chancellor Palm Cove?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Grand Chancellor Palm Cove?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Grand Chancellor Palm Cove?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Grand Chancellor Palm Cove?
Conveniently located restaurants include 27 Degrees, Espresso & Co Cafe Bar, and O'Donnells Irish Bar & Grill.
Are there opportunities to exercise at Hotel Grand Chancellor Palm Cove?
Yes, guests have access to a pool during their stay.
Is Hotel Grand Chancellor Palm Cove located near the city centre?
Yes, it is 0.5 km away from the centre of Palm Cove.
Are any cleaning services offered at Hotel Grand Chancellor Palm Cove?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Grand Chancellor Palm Cove offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Is Hotel Grand Chancellor Palm Cove accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.