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4.5
#3 of 40 hotels in Las Terrenas
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
On the Northeast coast of the Dominican Republic lies the dramatic lush, green tropical jungle clad hills and fine-sand beaches of the Samana Peninsula. Tucked away in this unspoiled tropical paradise lies Sublime Samana, a modern yet elegant luxury resort and member of Small Luxury Hotels of the World.The seven-acre property centers around the expansive canal of pools stretching nearly 500 feet from end-to-end. Rooms have been artfully built to create a contemporary setting in harmony with nature. One- and two-bedroom suites feature a living room, master bedroom and bathroom, guest bathroom, spacious balcony, and kitchen with Viking appliances. Views from the room are of the canals of streaming pools that line the lush gardens. Even more opulent are the 2- and 3-bedroom villas that feature large bedrooms, indoor and outdoor living spaces, a Jacuzzi and state-of-the-art kitchen with top floor villas featuring a rooftop terrace and plunge pool.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Luxury
Languages Spoken
English, French, Spanish
Location
Ramal Viva Bahia De Coson, Las Terrenas 32000 Dominican Republic
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We stayed a few nights in Sublime Samana while touring the Dominican Republic. We found the Samana Peninsula the most beautiful part of the DR. For the hotel
Staff : All very helpful, friendly. I asked if I could change rooms and they did their best to show me other options. The staff at the restaurants are also really great! Love the hotel cats also which they seem to care for well.
Rooms: We had a one bedroom apartment, the first one was on the highest floor with high ceiling, it was beautiful but the A/C was very noisy. I asked to change rooms which did have a less noisy A/C (Although still bit noisy but turned the A/C off at night in the sleeping room). The rooms have shower only and limited amenities (Just basics like soap, shower gel). They were very clean. They also have a small kitchen and a big fridge. Kingsize beds were comfortable. Curtains are not full blackout. All of the apartments seem quiet as it's the hotel philosophy to have a relax and calm stay and they did succeed at it.
Food : Everything is A la carte, breakfast was nice and usually by the beach, lunch and dinner too, although rather limited menu options (It is fine for a few days but for longer stays you'll get bored of the same menu), some days the other restaurant was open which had a slightly more extensive menu. The quality of the food was generally good.
Hotel grounds and beach : The beach is beautiful it was very quiet, enough chairs to sit on and free beach towels. The pools are beautiful as well. The hotel is kept clean but as it's an open hotel it does have some bugs around the resort (It's really just the Dominican Republic) I never saw them in the room. If you're afraid of bugs than I believe you just need to choose another destination. The hotel really seems to have a good pest control and cleaning.
I was planning to stay next door at Wyndham but as I read some reviews it could be noisy at times and it was we could even hear their music at the beach in front of the hotel (Not disturbing), if you're looking for a quiet stay then Sublime is a great choice. Don't expect loud music, entertainment or massive buffets.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aida Cabrera, General Manager at Sublime Samana Hotel & Residences
Responded 12 Oct 2021
Dear customer, We really appreciate your review published on TripAdvisor. We are grateful for your remarks and especially we are happy to know that you had enjoy your stay at our Hotel. We do recognize that our staff plays a valuable role in the vacation experience of our guests. Reviews like yours serve to motivate us even more. Thank you for recommending Sublime Samana and please do not forget that we will be pleased to welcome you back anytime. Best regards, General Manager Sublime Samana
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My husband, daughter (21 yrs) and I just returned from a lovely stay at Sublime Samana resort. We planned a last minute trip to the DR to learn how to surf and had a great trip. After a long drive in a rental car from Santo Domingo airport (rented a car to avoid enclosed cars with others during Covid), the resort was a welcome sight for us. The staff were friendly and warm throughout the resort and the accommodation (2BR casita) was spacious for 3 of us with 2 outdoor decks. Master Bathroom toilet, shower and jacuzzi were in an enclosed area outside (upstairs) which was very cool (weather is perfect in the winter). Restaurant staff were all very friendly and helpful. Our daughter was conversant in Spanish, which was helpful, but they understood English as well. Angel, one of the beach attendants, was a standout. Super friendly, helpful and attentive and provided great service at the beach with lounges, mattresses, towels and beach toys. Recommend having a large 5 gallon water bottle delivered as so much better than the individual water bottles. We hope to go back!
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Date of stay: January 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aida Cabrera, General Manager at Sublime Samana Hotel & Residences
Responded 22 Jan 2022
Dear guest, We would like to thank you for sharing your review with other travelers on TripAdvisor. We truly appreciate you choosing Dom. Rep. and especially our hotel for your family vacation. We are thrilled to hear you had an excellent time with your family and hope that your detailed review will help other visitors to choose us. Your comments about the friendliness of our staff motivate us to provide an even better service to our customers. One more time, we would like to thank you for your preference and we hope to have the chance to welcome you back soon. Warm regards, General Manager Sublime Samana PS: I will pass your comments to Angel, it will certainly make his day!
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The hotel is absolutely stunning, with beautifully maintained grounds and a perfect situation on a gorgeous and sparsely populated beach. Our suite was large and well-appointed; we loved the little touches like the welcome fruit basket and well-stocked fridge (though our jacuzzi tub did not have hot water, which kind of rendered it unusable). The staff was friendly and attentive (special shoutout to Dignairy and Maria at the spa, and Edwin at the BIstro).
The one area where the experience could have been strengthened was the foodservice which was inconsistent, without much variety, and yet very expensive. Meal portions and preparation varied; you could order the same meal again and it would be different. Likewise, there was no consistency in service. The first morning, you had to order a fruit plate as one of your courses; the next day, each table received a plate unbidden and the third, a server came around and offered fruit to each person. Not a big deal, just felt like some additional training would really help take Sublime Samana to the next level. Seafood is your best bet when ordering at either the BIstro or La Palapa. We found ourselves walking to the restaurants down the beach for lunch, going into Las Terranas for dinner or ordering takeout with the Komida app to provide some variety to our meals.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
You really do have the best beach at Sublime Samana. The rooms were beyond my expectation - we were on the second floor, in a one bedroom suite. House keeping comes at least twice a day and leaves you with complementary water, beer, soda, and infused water at bedtime. The staff is gracious and attentive.
Why the hotel lost two stars: the food is mediocre though, and families don’t stay out of the adult only pool.
FYI— You need a car to get into town, and we tried many of the top rated places on Trip Advisor — and nothing really stood out, or were closed.
Lunch is the biggest meal in DR - so walk the beach to the left and stop by at the two restaurants on the beach for lunch instead of eating at the hotel.
Other things: The spa was OK - not worth the price for the couples massage though. (We had a better one at the Hamman in town.)
The gym was great, and it was nice to have breakfast included, but the food just is not flavorful at this hotel. It was hard because we wanted to stay and chill on the beautiful beach, but had to keep getting up and getting into town for food!
Many families here during the February break that schools have off — and a beautiful spot, but many kids!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aida Cabrera, General Manager at Sublime Samana Hotel & Residences
Responded 21 Feb 2020
Dear customer, Thank you for giving us the opportunity to serve you at Sublime Samana during your recent vacations. It is a pleasure to know that you enjoyed our services, facilities, and beach. Furthermore, we are happy to know that our rooms were beyond your expectations. Our continuous commitment is to provide a quality service to all off our guests. Therefore, it is very rewarding receiving your positive feedback regarding most of the aspects involved in vacation travels. Please be sure that your comments will be taken into consideration, as they will assist us to continue improving our services and facilities; but it is important to mention that when referring to food, this is a very delicate matter that when it is subject to evaluation, the results will be directly related to the taste or preferences of each individual. Please notice that both your pros and cons comments have been forwarded to the responsible managers, and we assure you that we will bear them in mind in order to make any improvements that might be necessary. It would be a pleasure for us to welcome you back and provide you with a second unforgettable stay; we are willing to talk with you and our chef, to verify your food preferences and be able to offer you a food or menu proposal that may like or enjoy. Thank you for your special mention of the staff, this motivates us to provide an even better service to our customers. One more time, we would like to thank you for your preference and we hope to have the chance to welcome you back soon. Warm regards, General Manager Sublime Samana
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The architecture and grounds of Sublime Samana are terrific. The apartments are nice with high ceilings and large bathrooms, The beach is beautiful and the water in front of Sublime is not crowded, The wifi generally works well in the rooms and surprisingly works quite well on the beach/. The grounds are quiet except for the techno pop blaring every afternoon from the adjacent all inclusive resort. The staff is friendly. And efficient. The food is good though the menu is a bit limited for long stays.
On the negative side there were no dish towels or dish liquid in the kitchen. The Palapa restaurant on the beach is nice with good views and a welcome breeze. The Bistro restaurant is outside but there are no views and no breeze which is blocked by the resort building.. Ceiling fans would be a great addition. Worst of all from an environmental point of view is that drinkable water is only provided in rather small plastic bottles. The amount of plastic this place must use in a year must be staggering.
All in all this is a nice place to stay and I hope to return.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aida Cabrera, General Manager at Sublime Samana Hotel & Residences
Responded 16 Apr 2022
Dear customer, We appreciate your feedback on your recent stay at Sublime Samana. Your opinion is valuable. In reference to comments about the plastic it is a fact in which we are working in order to contribute with the earth; at this moment we are looking for sustainable options, which we understand in your future stay we will be able to see the improvement in this area. Please do not forget that Sublime Samana will be pleased to welcome you back. Thank you for recommending us on TripAdvisor. Best regards, General Manager Sublime Samana
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I have read some of the other reviews and can't believe people stayed at same place. I had an awful experience here. Avoid at all costs. The beach was nice, and clean and the bedroom and bathroom were large and clean with a large balcony, that is all that was good and didn't make up for a terrible experience! It started with the reservations team, who don't appear to exist which is clearly odd. I was instructed to email them (I had bought a package via a charity auction) after weeks of repeatedly emailing in an effort to book I phoned. Was told reservations was closed (this was during office hours) I asked when they would be open and phoned back, they were still closed, this went on for some time. Eventually I reached someone who acknowledged seeing my emails and offered no apology for non responsiveness. It should have been a sign I was not meant to go there, I wish I never had. Karina was the only one who bothered responding and I got there on Thursday. As stated the room was large and clean but very dated, with tired furniture, bizarrely it had a kitchen with a full size fridge, and saucepans but no plates. There were plates with the provided fruit basket which had a rotten orange, well I think it was an orange it was so rotten/moldy it was hard to tell. This was right on the top, so clearly no one bothered to look or cared. They took the plates away the next day. Not sure where one would have been able to buy food to cook or prepare didn't see anywhere nearby. It would have been great because every meal at the hotel was inedible. The food was revolting, even the breakfast which is usually adequate even at basic resorts. The bread was stale. Everything was poorly cooked and tasted vile. The restaurant staff were awkward and inattentive. At dinner first night I left a cocktail barely started (it was undrinkable tasted like a mix between petrol and medicine) no one bothered asking why or if it was ok. A waiter arrived with a basket of (stale) bread and just stood awkwardly at the table, apparently not knowing where to put it, eventually he tried to put it in front of me, where a plate would go. Although there were meant to be several restaurants, there was only ever one open. They claimed to be full but saw very few guests. There was a bar, but it was never open, no bar tender ever present. The beach was nice, but the cheap plastic chairs were so uncomfortable my back went into spasm after a short time so I wasn't able to enjoy that. The wifi was very spotty and unreliable. The "hot" water in the room was only ever luke warm. I could have dealt with these things but the food and beach facilities made it not an option. I checked out after two very long nights.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:don't go here!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aida Cabrera, General Manager at Sublime Samana Hotel & Residences
Responded 2 Apr 2024
Dear guest, Thank you for the review regarding your recent stay at Sublime Samana. We are sorry your experience did not meet your expectations. Your comments will help us evaluate our amenities and services. Thank you again for your feedback and we hope to have the opportunity of regaining your trust the next time you visit Sublime Samana. Kind regards, General Manager Sublime Samana
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This is a must place to visit in DR. First of all, it’s one of the most beautiful hotels on the northern shore, nestled in a lush environment. The beach is within a small distance from the casita/ rooms and it’s amazing. The turquoise water just relaxes you and allows you to contemplate the natural beauty around you. I came down with a group of friends to celebrate a very special birthday and it turned out to to be an amazing experience. The amenities were fabulous. We rented one of the casitas with a rooftop. The space was beautiful and fully equipped. We a minor issue with the living room AC and they made sure it was fixed as soon as possible. In regards to the overall service, Angel, Maria Elena and Edwin made sure our group had the drinks and food flowing. All the lounge chairs/ towels were set up once they caught sight of us heading to the beach. They had many breakfast options for our group with different dietary restrictions. I coordinated a special dinner on my birthday on the beach and I have to say we were happily surprised with how beautifully it was set up and the food, hats off to the Chef. We appreciated him coming to introduce himself to us. They prepared a wonderful meal with many options for the diverse group of people. Thank you again to the staff, Edwin, Maria Elena and the rest for providing wonderful service. This coordination could not have happen without the help of the concierge team Kettia, Karina and Nicolas. Thank you working me and making sure everything was perfect and accommodating special requests to make the event perfect. You are amazing! Lastly a call out to the Whispers Spa team: Yokeni, Maria Elena and the rest of the Spa team for the wonderful massages during our stay.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aida Cabrera, General Manager at Sublime Samana Hotel & Residences
Responded 7 Aug 2022
Dear Maria Elena: First of all Thanks you for posting such an amazing review about your stay with us and birthday celebration, we also want to apologize as it seems that something went wrong and our first response was not published at the moment. We are very pleased to learn that you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our Resort for such a special occasion as your Birthday. It is a pleasure to know that you were able to enjoy our services and facilities. Our customer’s satisfaction is our constant goal. Knowing we reached this goal in your recent stay is very rewarding for all our hard working staff members and it will reinforce their commitment to provide quality service to all of our guests. Reading your positive review is a real reward for the entire team here at Sublime Samana and we are very happy to know we have achieved our goal of offering you a memorable stay. Your kind remarks regarding our staff will be passed on to them., which we are sure will make their day! Thank you for choosing Sublime Samana for your stay and we look forward to welcome you back in the near future! Sincerely, General Manager Sublime Samana
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Can't say enough about this paradise! As soon as you walk in your are automatically greeted with the friendliest staff. They have a beautiful rooms and buildings. Sublime offers a great variety on a complimentary breakfast. We enjoyed how Sublime supplied, surfing boards, kayak, paddle boards, even a sail boat! All of those "beach toys" definitely helped us explore the ocean at a different level. All staff was awesome, friendly and willing to help with anything at all times. While enjoying the beach and drinks at the bar all staff was fantastic, as soon as we entered beach area we were brought towels and cushions for the beach chairs. Everyone went above and beyond especially Angel
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aida Cabrera, General Manager at Sublime Samana Hotel & Residences
Responded 19 Jun 2022
Dear customer, We really appreciate your review published on TripAdvisor. We are grateful for your remarks and especially we are happy to know that you had a memorable honeymoon at our hotel. That you had chosen Las Terrenas, and specially our hotel for your honeymoon, is truly appreciated. We are thrilled to hear you had an excellent time and hope that your detailed review help others visitors to choose us. Your comments about the friendliness of our staff motivate us to provide an even better service to our customers. One more time, we would like to thank you for your preference and we hope to have the chance to welcome you back soon. Warm regards, General Manager Sublime Samana
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This property, the location and the environment are simply paradise. The place is very secluded on Samana peninsula, surrounded by turquoise water, beaches and palm trees. The rooms are very generous in size, comfortable mattresses and a jacuzzi on the balcony definitely activate chill-out mode. The staff is very friendly and helpful with every desire. Huge shoutout to ANGEL, he is part of the beach staff and the cleaning ladies. Both Angel and the cleaning ladies are so attentive and forward-thinking. They even know what you need before you do and are extremely nice and supportive to make you stay one of a kind. Superior customer service. Highly recommend the place.
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Date of stay: December 2021
Value
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aida Cabrera, General Manager at Sublime Samana Hotel & Residences
Responded 15 Jan 2022
Dear customer, Thank you for giving us the opportunity to serve you and your friends at Sublime Samana during your recent vacations. It is a pleasure to know that you were able to enjoy our services and facilities. Our customer’s satisfaction is our constant goal. Knowing we reached this goal in your recent stay is very rewarding for all our hard working staff members and it will reinforce their commitment to provide quality service to all of our guests. Thank you for the kind acknowledgment of our staff and for sharing your thoughts. Kind regards, General Manager Sublime Samana
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This was without a doubt the best place we could have stayed in our 8 day vacation in Las Terrenas. The service was OUTSTANDING, always taking the extra mile to make you feel comfortable and special. The hotel design is beautiful and feels very private. The room we stayed at was huge and with beautiful high ceilings. We had to work from the hotel room for a couple days and the internet speed was decent enough to attend our regular meetings without any interruptions. The front desk service was always willing to help us find tours and activities around the area (for example a boat ride to Los Haitises and Cayo Levantado, and also schedule our PADI scuba diving certification). They also helped us get a COVID test before our flight back home.
The breakfast they offer is by far the best one we’ve had. The restaurant “Palapa” had a great food selection and we would recommend the Seafood Parilla - the tuna was incredibly fresh and tasty. Also on our last night we had a beautiful Romantic Dinner with a menu made just for us.
I would definitely recommend this place. If I could give more stars I would.
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aida Cabrera, General Manager at Sublime Samana Hotel & Residences
Responded 21 May 2021
Dear customer, Thank you for giving us the opportunity to serve you at Sublime Samana. We are pleased to learn that your experience with have been a very rewarding and memorable one. We are so glad to hear that you thoroughly enjoyed your stay with us and that our staff service contributed in making of this stay an unforgettable experience! Your comments about our staff and the impeccable service, make us very proud. It is with great pleasure that we share your delightful comments with our entire team, and we are absolutely sure it will make their day. Once again thank you very much for sharing your experiences with us and the TripAdvisor's followers. We would be delighted to welcome you back in the near future. Kind regards, General Manager Sublime Samana
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Las Terrenas, Dominican Republic1 contribution1 helpful vote
Dear Customer,
First of all thank you so much for your interest in our property.
We kindly inform you that during the low season, according to availability and subject to verification (approval is requested) a Day Pass can be authorize. Timing: from 9am to 5pm. In order to have access to the hotel facilities and be able to enjoy pools and beach, a fee of US$100.00 shall be paid.
Please notice that this fee only gives you access to the facilities, Food and Beverages services are extra, as well as Spa services which are available.
In order to receive further information please contact the hotel directly.
Hi
We stayed at Sublime for 8 days just 2 weeks ago. Left to have lunch/ dinner many times.
Everyone is super friendly and willing to help with any questions.
I never feared for my safety( didn't leave at night as much : mostly for dinner , not for safety I just liked the alone time with my husband at Sublime )If you do leave Sublime at night just be aware it gets pretty dark n hard to see. Only negative is the driving. It's pretty hectic. You will be cut off, you will see wrong way drivers, you will see very minimal road /parking space.
I didn't travel with children but saw so many at Sublime and in Las Terrenas. It was our honeymoon ( reason why no children were with us not because of safety)
Theres a place down the beach of Sublime if your looking for different options of food as well. We had pizza and burgers in different areas in Las terrenas as well
Hope this helps
Hi
When we were there in mid June there was hardly any one there except for some crew members for a Mark Whalberg movie. It was a beautiful Stay! We did not notice the music to loud at Wyndham. There seemed to be enough trees with shade and lounges with umbrellas on side away from Wyndham. But again there wasn't many people there except for movie crew and they kept to themselves. My family got upgraded to presidential suite.!
Las Terrenas, Dominican Republic1 contribution1 helpful vote
Good evening dear Customer:
Thank you for contacting us in reference to this inquire.
Please notice that Sublime Samana is a Spot for relaxation, therefore we do not promote entertainment. Nevertheless when there's an special occasion such as holidays and Special dates, we do coordinate activities relate to it.
Most cordially,
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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