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4.5
#10 of 40 hotels in Las Terrenas
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Our villas are luxuriously appointed with ample amenities, in the peninsula of Samana, surrounded by the environment of the most beautiful beaches of the Dominican Republic, located in Las Terrenas. In front of the Punta Popy beach, in the area where most shopping malls, restaurants and Distractions of Caribbean Dance‘re concentrated. Accessories included like, hair dryers, amenities, TV, Air Conditioning, 2 bathrooms, 2 Bedrooms, King, Twin Beds, Kitchen, Fridge, Stove, Microwave, Toaster, Coffee Maker, Tea and Hot Water. In our 4 star hotel are the following Services: • 24 hour Reception • Telephone Services • Fax • Breakfast buffet included • Daily Cleaning • Babysitting • Laundry • Restaurant 24 Hours • Bar • Pool • Tourist information • Vehicle Rental • Public transport services to Sto. Dgo, Santiago, Puerto Plata, La Romana. • Free luggage saver. • Late check-out at no extra cost
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quaint
Family
Languages Spoken
English, French, Spanish, German and 1 more
Location
Calle 27 De Febrero Calle Portillo, Las Terrenas 32200 Dominican Republic
Hotel Villas Las Palmas al Mar
259 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Hotel Villas Las Palmas al Mar is an excellent place to stay if you visit Las Terrenas either alone, as a couple or with family. Their service is excellent, friendly, willing and with a great sense of urgency. My wife and i were there about a week ago with our three children (including a 1 year old), and it was all great. The beach is steps away from the facility, it's walking distance to the main part town where you can find great restaurants, shopping centers, bars, etc. The staff is very helpful and can assist you getting access to tours, excursions and other activities offered in the area. Breakfast is included and it's actually very good (in my opinion). Everything offered is fresh.
The only thing some might complain about would be that during the day all hotels in Las Terrenas are affected noise from Motochonco (Motorcycles who serve as taxi), but it's very quiet at night.
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Date of stay: February 2016
Value
Cleanliness
Service
Trip type: Travelled with family
Room Tip:Â Rooms on the south side are quieter since these are farther from the road.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Las Palmas a, Gerente at Hotel Villas Las Palmas al Mar
Responded 14 Mar 2016
Muchas gracias por tomarse el tiempo para valorar nuestro hotel, es importante su opinión. Esperamos tenerle nuevamente por nuestro hotel para brindarles mejor servidos.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was my brother and my fiance (three of us total) that stayed here. It's not a typical hotel, but more like an extended stay hotel. They don't do room service everyday and there isn't always someone in the hotel office. Each cottage has two bedrooms and two baths. One is lofted above the other. There is a full kitchen as well. It was very clean and within walking distance of the main portion of town, and across the street from the beach.
You definetely need a rental car to get around in this town though.
We stayed in three different hotels in Las Terrenas in the under $100 category and this was by far the best hotel.
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Date of stay: August 2005
Value
Rooms
Location
Cleanliness
Check-in / front desk
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Couldnt ask for a better place right by the ocean. Staff is friendly and place is problem free. We go there often to get away from it all and find it is one of the few places in Las Terrenas where we can relax with no worries. Place is great for families as well as couples (like myself). Like a little apartment with small kitchen and short walk to restaurants for if you feel like cooking or not. Across the road is a great beach! There is also a swimming pool to take a dip in after the ocean. Breakfast is included and have a great variety for all tastes...Dominican and international. Best of all is that the ac works great for those hot Dominican days!
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Date of stay: October 2015Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Las Palmas a, Gerente at Hotel Villas Las Palmas al Mar
Responded 10 May 2016
In the name of all the members of our Hotel Villas Palmas Al Mar, we would like to thank you for sharing your opinion with us and other users of Tripadvisor, we truly appreciate it. We are happy to learn that overall we met your expectations; we also take note of those ratings and comments, which indicate opportunity for improvement. We hope we can have the chance to welcome you again in our Hotel Villas Palmas Al Mar Kind regards, Josefina Medina Manager Villas Palmas Al Mar
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Very bad experience. Could not locate our prepaid reservation. Very slow to check in. Clothes from previous guests left in closet. Bathroom door broken. No hot water! No wifi! Shower didn’t work. The manager was not helpful and got angry when we asked for hot water or to change rooms.
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Responsible for the "hotel" poorly educated, liar, not very attentive to clients, etc... DO NOT GO TO THIS HOTEL EVER!!! They reserve a villa and they put them in a room... You leave the hotel because the facilities are in poor condition, dirty and they tell you to wait 4 hours to give you your money back and if they transfer it... Will they???? I doubt it. We had to call Politur, which didn't help much either. I hope the city council, the ministry of tourism and whoever attends to my submitted claim, because it is to be sent to health, tourism and whoever has any competence. Party at the pool for 5 hours with drinks, music and a pool full of people drinking... It would be nice if they respected that the rest of us have rights too. Response from the person in charge who denied being one, only 2 out of 50 have complained....can you be tougher???? DON'T GO!!!!!
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Â NO VAYAN NUNCA!!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had high hopes for Villas Las Palmas based on so many good reviews, but our reality was different. While the bedrooms and bathrooms were reasonably clean, the kitchen area left much to be desired. Specifically, the refrigerator was filthy. A cup with a spilled drink was inside the refrigerator, and dead insects as well. The freezer was worse. It appeared as if someone had taken a handful of dirt and small twigs and thrown them inside. I am not exaggerating. I can't understand how this escaped the notice of the housekeeping staff.
Forget about internet as well. It was slower than dial-up from decades ago, utterly useless. We ended up just using our Claro USB modem to do some essential communicating.
However, the staff was nice and the breakfast was good. The pool also looked extremely inviting, although we didn't use it.
First impressions count for much though, so we cut our stay short. If that refrigerator had been overlooked then what else had been? Also, the villas are way overdue for a thorough update.
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Date of stay: October 2015Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Las Palmas a, Gerente at Hotel Villas Las Palmas al Mar
Responded 10 May 2016
Thank you very much for contacting us. It is very nice to know that you could actually found our staff a great service team, however, we would like to apologize for the incidents occurred during your stay. We appreciate your feedback because it helps us to boost our service in order to apply corrective measures and provide you better experiences in the future. We would really like you to give us the opportunity to welcome you again a offer you the great service you truly deserve, so do not hesitate to come back again ad we will make sure to provide you the best experience ever in Villas Palmas Al Mar.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After a gruelling flight from Vancouver/Toronto with delays due to inclement weather we finally arrived at this resort dead tired (booked for 9 nights) only to be told they had overbooked and no room for us. They did however make arrangements to send us to a run down apartment complex and said we could return in 2 days. You've got to be kidding!! We book this accommodation months ago. We refused to move and wanted to speak to the owner/manager. They finally caved and gave us the room that we originally booked. The rest of our stay was great. We loved the place. But having to deal with this stressfully situation upon our arrival left us with a bad taste in our mouth.
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Date of stay: February 2016Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Las Palmas a, Gerente at Hotel Villas Las Palmas al Mar
Responded 14 Mar 2016
We regret the inconvenience that had to pass at check-in for trying to re-locate your reservation, we ask your apology for the inconvenience. But our desire was to give our best service you deserve and hoping that you excuse us this problem again. We hope to have again in our hotel. We hope that please excuse us for this inconvenience and can qualify better.
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Considering were were a group of 15, we had immediate service and were promptly escorted to our apartments. As we approached the villa we were all pleasantly surprised on how peaceful and charming it was. It was very well kept, clean and comforting. We were walking distance to the beach, just crossing the street to the other side. Not a busy street as I expected, but we did arrive during a weekday. We rented a few ATV's for about $50 dollars from the afternoon until 11:00am the next day. It's usually about $70 but if you rent a few you can get a better price.
The beaches in Las Terrenas are the best I've seen in the D.R. by far. The beach in the area is Popy Beach. It has no seaweed, the sand is clean (no rocks) and you can walk in with confidence. The waters were calm during the time we went, with beautiful blue hues. In the evening, we just strolled though the strip of restaurants/cafes and lounges (mainly Italian and French), then back to the villa walking through the shore, very relaxing.
The breakfast was simple, but nice. Fresh fruit juice, coffee, scrambled eggs, French bread, homemade jam, local fruit; melon, pineapple, papaya. Pancakes upon request.
We went to a local mini market not too far away, did a little grocery shopping and had it delivered, including pizza. There were no sponges, or kitchen towels, but I asked and it was immediately provided.
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Date of stay: September 2015
Value
Rooms
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Las Palmas a, Propietario at Hotel Villas Las Palmas al Mar
Responded 10 May 2016
In the name of all the members of our Hotel Villas Palmas Al Mar, we would like to thank you for sharing your opinion with us and other users of Tripadvisor, we truly appreciate it. We are happy to learn that overall we met your expectations; we also take note of those ratings and comments, which indicate opportunity for improvement. We hope we can have the chance to welcome you again in our Hotel Villas Palmas Al Mar Kind regards, Josefina Medina Manager Villas Palmas Al Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Relaxing, quiet place, beautiful ground, like the layout of the cabanas, very nice staff but the cabanas even though they are comfortable needs a complete upgrade, better tv, the windows need renovation, some of them don't even close, toilet needs repair, our was lose and some other little things, the part that bother me most is the present of sugar ants, they are everywhere and I mean everywhere, kitchen, bathroom, the worst on the bed, everywhere!, location is ok but no beach, the ocean is right in front but you need to go some place else to go in it(don't matter to me), like I said before, is a beautiful place where people can relax and have a good time, I guess that I got what I paid for, I love las Terrenas and I definitely will try to come back and I have no problem to come back to this hotel, no before checking in others hotels just for the fact that the hotel needs a little upgrade and the ants problem wich I think it can be control.
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Date of stay: August 2014Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Las Palmas a, Gerente at Hotel Villas Las Palmas al Mar
Responded 10 May 2016
Thank you very much for contacting us. It is very nice to know that you could actually found our staff a great service team, however, we would like to apologize for the incidents occurred during your stay. We appreciate your feedback because it helps us to boost our service in order to apply corrective measures and provide you better experiences in the future. We would really like you to give us the opportunity to welcome you again a offer you the great service you truly deserve, so do not hesitate to come back again ad we will make sure to provide you the best experience ever in Villas Palmas Al Mar.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel for three weeks and there were too many challenges to overcome. First, the hotel attracts a lot of no-class individuals particularly on the weekends (every weekend). They come very well-prepared to party by setting up a huge speaker outside of the unit, karaoke machines, and microphones. Staff says nothing about the disturbances.NEVER! What reputable hotels allows this?? Second, this is a small property and there are no pool hours. Screaming adults and children were in the pool as late as ll pm on some occasions. They bring their beer and completely occupy the pool. It's their private oasis and the other guests don't matter. Third, the one-bedroom is advertised as having 1184 square feet. As such, we expect to have the space completely furnished at all times. Half-way through the stay an employee arrived to remove the bed in the loft area which we used as a reading room. We were furious because we paid to have the space furnished. We compromised and allowed the twin beds to be separated and kept one to relax while reading. The bed was taken to another unit and not returned as we requested. Their excuse was that we booked a one bedroom. Our response was we booked a one-bedroom that should be fully furnished during the entire stay. We thought the loft would have some sort of sitting area although the photos on the website "cleverly" does not show the loft. On Booking.com, the one and two bedrooms are advertised as having 1184 sq. ft. and identical designs. When guests in another unit ask for extras beds, they try to take it from a unit where there are fewer occupants. After staying on six continents and in hundreds of hotels personally and professionally, we have not experienced such a lack of business acumen and an unfair practice. Fourth, the credit card machine did not work on our first attempt to pay, but Frank said they would take our balance of $2500 in cash. What? We let him know this was not going to happen because the hotel accepted Visa credit card and that would be our form of payment. He said the machine would be ready in three days which sounded ludicrous. It took us three tries and the third week of our stay before the transaction was completed. Fifth, English is advertised as one of the languages spoken. Communication was poor because none of the staff spoke fluently. Sixth, the furniture is not four-star quality. Sixth, we returned at 6:30 pm one evening and the remaining twin bed in the loft was missing. When we asked why it was taken the excuse was the bed was cleaned while we were away between 5:30 pm and 6:30 pm. and would be returned. Of course, we did not believe that excuse. Why wait until we were away and more importantly who cleans a bed in the "early" evening as opposed to after a checkout??? Seventh, the breakfast was not very good. The reason this rating is not a one-star is because the grounds are well-maintained, the maid service is good, and the breakfast staff works very hard.
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Date of stay: May 2018
Rooms
Cleanliness
Service
Trip type: Travelled as a couple
Room Tip:Â With loud guests, no location is makes loud noise avoidable.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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