We appreciated the location ~ walking distance from the town, restaurants & cafes, the historic Chinese settlement & woodland art trail ~ but what really made our visit special was Maurice, acting manager, who was not on even on duty when we asked him for help. Our Britz power plug melded into the van fixing, such they we could not remove it. Maurice fetched his tool box & disconnected the cable so we could drive safely back to Britz in QTown. Other staff were also lovely, with the exception of a female who really wasn’t very customer-focused.
Our trip was ruined by a rude staff member. We had arranged a late check out , then on the day we were leaving a un uniformed lady came into our cabin without introducing herself and aggressively spoke to us saying no late checkout was arranged , even thou I had just shown her colleague the confirmation email. Even if there was a misunderstanding there are ways of speaking to people. Especially paying guests. We would not stay here again
Our small convoy of campervans (3 couples) had a very pleasant stay here. Well grassed level sites, clean modern (and heated) amenities and the free use of a gas pizza oven as a bonus. Well located just an easy stroll into town.
My husband and I spent 10 days here and what a great place to stay we meet up with other family there and we had a cabin and the rest stayed in the lodge. The staff were great from start to finish made us very welcome and nothing was a bother. Location fantastic. Would highly recommend here we will all be back.
It s spacious, it s clean , it s green , not so big, they welcome you like a family member , the localizations top , 5 mins far from the historical street and hikes departures And there is a lovely cat !