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From the marble foyer to the air-conditioned guest rooms, Mercure Kakadu Crocodile Hotel is a cool retreat in the midst of Kakadu National Park s wilderness. This uniquely shaped hotel, just 2 hours drive from Darwin, is the ideal base to explore Ubirr and Nourlangie rock art galleries and view the towering sandstone escarpment of Arnhem Land. The hotel offers 110 guest rooms making the shape of a crocodile which overlook's a central shaded courtyard and swimming pool. Award winning Escarpment Restaurant offers tastes of Kakadu with both buffet and a la carte options available. Mercure Kakadu Crocodile Hotel also has an Indigenous art gallery showcasing works from the Kakadu and Arnhem region. Guests have access to a 9-hole golf course, Olympic-size pool, and tennis courts at neighbouring Jabiru Township.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Reception: Emily at reception is very welcoming and is a lovely person whom assisted us greatly.
Room / facilities: Room number 205 is on the 1st floor and is of good size. Decor is very tired and in need of refreshing. Internal entry roof is very dirty, wood on the cupboard is rotting. The room has a Queen bed and single bed, flat screen TV, very large 2 single seats and table, along with a desk. The fridge is so old that it barely cools. Self control air conditioning (cool only- no fan option) with a french doors that overlooks the pool. During our morning shower we found a tick like insect crawling in the floor.
Laundry: Finding the self service laundry is a challenge in itself, as signage is very poor. The laundry has 1x washers and 3x dryers costing $4 per use of each machine. Change and detergent is available at reception. During my visit two of the dryers machines were inoperable, leaving 1 washer and 1 dryer for 110+ guest rooms.
Parking: plentiful and free
Wifi: Slow, (similar speeds to 3G) but eventually does the job.
Breakfast: Buffet breakfast consists of limited hot food a cold foods including 3x cereal, breads and pastries. Nespresso coffee pods and orange or apple juice.
Conclusion: Excellent staff. Nightly Room cost is very very excessive for old, tired and unclean rooms. Staff, Sonny, Aiden, Henna and Emily were very helpful and friendly.
Letdowns: Excessively priced hotel with poor cleaning including bed lined and towels, lack of maintenance, old tired decor, walkways are dusty and dirty, linen our bed was stained, towels stained and items of the full suite of basic towels missing. Level 1 Room numbers are extremely hard to see at night under the dimly lit walkways. Light shades are dusty and external floors are dirty. Our room was made up but were not given any fresh towels.
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Date of stay: May 2021Trip type: Travelled with friends
Room Tip:Â As this is the only hotel in Jabiru, there is very little options available to choose another hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris Chaffe, General Manager at Mercure Kakadu Crocodile Hotel
Responded 20 Jun 2021
Hi Neil Thanks for your detailed review - I've shared your assessment with the team and be assured that actionable items will be addressed by the various department heads involved. Our remote location does provide challenges with Wi-Fi access and getting equipment fixed as swiftly as it would be in the city, however the spectacular natural environment of Kakadu is what our guests come to experience. So pleased to hear the staff provided great service and thanks for recognising Sonny, Aiden, Henna and Emily in your review.
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The staff at the reception desk and in the restaurant were exceptional and couldn't do enough for you. We thoroughly enjoyed our stay, especially with the NT resident's special at $99/night. Thank you!
All this hotel needs is new mattresses in all the rooms, and new sheets. The springs seem to have lost their support and the sheets have worn thin. Also, the cleaners need to pull out beds and cabinets and vacuum underneath.
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Date of stay: June 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location is great for staging your day time excursions into Kakadu however the hotel is old and tired. I doubt the the rooms have had anything updated since the original build in 1988. The ensuites in particular are in a poor state. Our shower head sprayed water randomly to one side. The base of the door was rotted out so much that the bottom piece of timber dragged across the tiled floor as it was opened and closed. The only positive comment is the the Raymor Academy 1/4 turn tapware has stood the test of time. We stayed 5 nights and in that time it was serviced 3. The pool was never cleaned. Each day you will find plastic wrappers, cups, Band-Aid’s and anything else the local kids have decide to throw into it. If you want to have dinner at the hotel you must book as preference appears to be given to the bus loads of guests over those travelling on their own. Booking is still not an assurance that they have allocated you a table as we found out. Every night is a buffet. The staff seem to do their best but getting a drink at the bar is chaotic. Even more challenging for most guests seems to be making your own coffee at breakfast. The hotel has 2 amazing Nespresso coffee machines that bewilder most first timers creating a long line waiting for your turn. I understand that there are few other choices if you chose to stay at Jabiru. The hotels can charge what they want but at $350 + per night I expected so much more.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip:Â Research alternative accommodation and consider Cooinda Lodge.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very nice place to stay. Very central in Kakadu. The staff here very helpful. They are mostly students of work visas enjoying the country. Nice restaurant and in November it is the only restaurant open! Very nice swimming pool, which was an asset as it was extremely hot at this time of year.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nanda de Nie, Guest Services / Front Office at Mercure Kakadu Crocodile Hotel
Responded 1 Dec 2024
Thank you for your lovely review! We're so glad to hear you had a great stay and enjoyed the central location in Kakadu. It's wonderful that our staff made your experience even better, and we appreciate your kind words about the restaurant and pool. We hope to welcome you back for another stay, especially during the warmer months!
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The food here really is amazing. We all enjoyed our meals, particularly our 14yo son with his kangaroo salad. We were all surprised he ordered it, and he loved it. We added on a buffet breakfast that evening since I hadn't pre-booked it with the room. $20 per adult, kids are free, but it's $25 on the morning if you don't pre-book. It was a full hot and cold buffet but apparently on quieter mornings they only offer a cold buffet with a choice of one hot dish from the menu. There was a great variety of dishes, with about ten groups of people dining.
The pool is fantastic, fully shaded. I imagine it gets really busy in the tourist season but at this time of year, at midday when it was too hot to go out exploring, we had the pool mostly to ourselves until one other young family arrived.
After reading reviews I did not expect too much with the room itself. We were very happy. It appeared very modern, clean and had everything we needed, with two double beds plus a sitting area. There were bedside lights and room lights, a good sized tv and clock. The fridge seemed to struggle with cooling our water bottles but by the next morning they were cool. Yes the bathroom is a little dated but it was still in a good clean condition.
All the staff were so polite and helpful, and all seemed to enjoy their jobs. I would even say that the staff here were possibly the best we had encountered in our whole ten-day Top End visit. They even allowed us to check in two hours early (thankfully it was a low tourist season). They make me feel like I would enjoy working there.
We booked only three weeks in advance and found the price was much much cheaper directly through their website, than other sites, around $140.
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip:Â The rooms at the tail end may be quieter, away from the restaurant and bar. We had no issues.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris C, Front Office Manager at Mercure Kakadu Crocodile Hotel
Responded 28 Jan 2020
Dear Brijess, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. Its great to hear you had a relaxing time at the Croc and that our staff were able to provide you with great customer service. I'll be sure to pass your lovely comments on to all our staff especially our very talented chefs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Front Office Manager
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We booked the stay and package via Darwin Tourism Centre utilising our Tourism Voucher.
We arrived at bad timing (started pouring rain), my friend had his light urged so stayed outside as the only place in entire hotel you can light out is main entrance area.
I went inside and the reception - a caucasian bloke with no name tag seems busy with something so greeting wise can be better or need re-train for the Accor Heartist standard. I stand there quite a while as if I was invisible. Then being requested to fill up covid declaration form and insisted both need to present. As my mate is smoking I went outside with the form. After both done I notice a few others on the reception counters, that made me wondering are the forms really needed and kept properly when you saw others before yours lying on the reception counter. Information on what included was misleading as we were being told no $50 gallery voucher when our printed out booking from Tourism Centre clearly stated, he just simply said not included and crossed it with pen.
Well room wise super nice out of expectation in term of size and the day bed inside. Comfy place and nice stay We went to reception to settle dinner at night and Bel assisted and confirmed we had the $ 50 gallery voucher and we got a nice piece of indigenous painting
Restaurant staff special mentioned for her amazing service "Marry" (Hope I spell her name right) Kudos to this lady serving dinner till late and start breakfast serving super early! And she remember the guests name and room # when we dined in again for breakfast. She is awesome More details on Escarpment restaurant can read my separate review for this place
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Date of stay: December 2020
Location
Service
Sleep Quality
Room Tip:Â Choose room far away from restaurant and pool
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We took a two day tour of Kakadu and found the whole adventure to be outstanding.
Kakadu is about 20,000 square kilometres and our tour guide said that it is as big as Wales in the UK.
We had an overnight at the Crocodile Hotel and while I always try to deal with the positives I am less familiar with reviewing the negatives.
On the positive side the rooms were average but comfortable, the wifi was good and USB charging points were available. We didn't watch any TV because we were too tired after our day trip.
We used the restaurants for dinner and breakfast, the dinner was acceptable (average) but the hot breakfast was anything but hot. The scrambled eggs and bacon were cold and not very palatable. I think that someone forgot to turn on the food warmers and at $30 it was not very good.
The air conditioning ducts in the dining area were very dirty, indeed they look like they had not been cleaned in years. The vents were black in parts.
While I accept that Covid19 has impacted cashflows of such establishments, obvious areas of cleanliness should not be overlooked.
The rooms were acceptable but the bathrooms had several cracked wall tiles and a shower curtain that was too short and difficult to keep inside the bath area thus resulting in a wet bathroom floor.
Kakadu is a wonderful destination but the available accommodation for tourists is limited. In this regard tour groups rely upon these establishments, such as the Crocodile hotel, to meet accommodation demands.
I am sure that this could be done a little better with a bit of cleaning and warming of the breakfast equipment.
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Date of stay: March 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jaideep Bhardwaj, General Manager at Mercure Kakadu Crocodile Hotel
Responded 27 Apr 2022
Dear Gary C, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel
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This was initially planned as a 1 night stay but a Covid-19 case in Katherine and the resulting lockdown there and lockout in Darwin caused a major change to my travel plans. The reception staff were very accommodating with extending my stay and it was fortunate it was low season too. My very well equipped room was a very short walk to resort pool which was fully covered by a shade cloth, important on the near 40 degree temperatures during my stay. The restaurant and bar provided an excellent range of meals and cocktails. The staff were excellent too. There was a very well supplied souvenir shop in the main foyer. The hotel is across the road from a service station and the town's main shopping centre.
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Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jaideep Bhardwaj, General Manager at Mercure Kakadu Crocodile Hotel
Responded 16 Nov 2021
Dear DanteG710, We very much appreciate your positive feedback for the hotel and our team at the Mercure Kakadu Crocodile Hotel. I will share your feedback with the team, and I am sure this will serve as an encouragement to continue to provide excellent service. We hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel
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Our first impression of this resort was the exterior need to be tidied up the walkways were dirty and needed a sweeping and mop. On checking into the resort we were welcomed with good customer service, however we were advised not to turn the air conditioner off due to condensation. which when we entered the room it was an icebox and the climate control could not be altered. it was around 18 degrees our entire stay. The interior has not been updated in a very long time. As the room was so cold I wanted to take a bath to warm up. However the plug could not be found so I ask reception and they confirmed they would have one but this never happened. however on a good note the service from a waitress in the restaurant was out outstanding. Thankyou Leanne for ALWAYS greeting us with a smile and quality service. If this hotel was under $150 a night I could understand but charging $250 a night was outrageous.
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Date of stay: December 2020
Value
Cleanliness
Service
Room Tip:Â Get a ground floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had been warned by a friend who is currently living in Jabiru not to expect much. At $393 a night we thought that surely they couldn't be correct. The foyer is lovely but that's where it stops. We arrived at 3pm the advertised check in time and were told they had better get someone to clean our room and we could wait in the air-conditioned foyer. Am guessing the 2 free drinks vouchers were compensation for the delay. Headed off to our room which was on the outside of the hotel going past water features that looked like they needed work. Opened the door and were faced with a very run down room. No digital clock which we thought was a given in most hotels now days. The white bath towels appeared clean but had permanent brown stains on them. The air con which worked was rusty as were lots of areas in the bathroom. Unironed pillow cases, a very uncomfortable mattress on the bed and a sign on the door out to the interior courtyard suggesting to keep it closed. It had multiple locks on it as well. Added to this we had banging on the door and the door handle rattled twice. As the rooms on the exterior of the building are open to anyone walking past it doesn't make you feel safe. The bedside table drawers were peeling on the inside and rather shabby on the outside, the bottom corner of the bed base was ripped and the filling was coming out. I could go on but will stop here. We catered for our own breakfasts and lunches and ate dinner in the restaurant. Reservations are necessary and it was a Smorgasbord at $49 per person. The food was fine but be aware it gets packed up taken to the kitchen at 8.30pm so eat quickly if you have a late sitting. Would not choose to stay here again.
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Date of stay: June 2022
Location
Cleanliness
Service
Room Tip:Â Stay somewhere else.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jaideep Bhardwaj, General Manager at Mercure Kakadu Crocodile Hotel
Responded 1 Aug 2022
Dear Janelle, Thank you for taking the time to tell us about your experience at the Mercure Kakadu Crocodile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grant Hannah Front Office Manager Mercure Kakadu Crocodile Hotel
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The gardens remain unkempt and the restaurant service is poor (Sept 2017). The front desk staff (backpackers?) are helpful though in the midst of poor management.
There are more places to choose from in the Kakadu National Park area.
PRICE RANGE
$187 - $194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gagudju crocodile holiday hotel kakadu national park, holiday inn gagudju crocodile, gagudju crocodile holiday inn, holiday inn kakadu national park, kakadu national park holiday inn
FORMERLY KNOWN AS
Gagudju Crocodile Holiday Inn
LOCATION
AustraliaNorthern TerritoryTop EndKakadu National Park
NUMBER OF ROOMS
110
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
