We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
I've stayed here a number of times now. It has everything that I need and is convenient enough. It is also nicely situated if you want to walk around Point Rd or even along the coastal route toward Richmond. The hotel also has the in-house...More
Room was very clean and comfortable and nicely decorated. Great outdoor area with a lovely view to the water. Staff were very friendly and helpful. Restaurant was excellent with good food and friendly staff. Only downside is that it is not within the city centre...More
Review collected in partnership with Accorhotels.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
reception girl nice handy to town .nice by the water .needs a lot of upgrading .lighting terrible heating needs to be put on before guests arrive .numbered parking would help . room no .had to park long way from our unit
From start to finish this property didn't fail to deliver. On our arrival our room was ready and didn't fail to impress. The village feeling of the property is very welcoming, and our 2 bedroom cottage was lovely. Cosy, warm, welcoming, what more can I...More
We have stayed at a lot of Accor Hotels hence our Platinum status with them so a little taken back on our arrival for check in that the girl who finally came out after waiting a while was chewing gum and wasn't very helpful, we...More
Response from Grand_Mercure_Nelson, Guest Relations Manager at Grand Mercure Nelson Monaco ApartmentsResponded 1 week ago
Hi there eddiefredie
Thanks for your review following your recent stay, please accept my sincere apologies - your experience at check-in was most definitely NOT what we expect from our staff; the Reception Department Manager will be discussing your experience with the team.
Response from Grand_Mercure_Nelson | Property representative |
this is dependant on the length of stay you are after, We generally do a 14 day stay but this is dependant on availability and what season you require this for.