Jet Park Hotel, Auckland Airport
63 Westney Road Auckland Airport, Mangere, Auckland 2022 New Zealand
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Room & Suite (162)
Dining (30)
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#2 of 26 hotels in Mangere
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Value
Travellers' Choice
Kia Ora. Enjoy a breath of fresh air near Auckland Airport. Our spaces are based on green parklands which give Jet Park Hotel that authentic New Zealand feeling and our award-winning staff are renowned for their intuitive service. Discover the Jet Park Hotel experience and enjoy the inspirational spaces and personalised attention that you deserve. Approx 5 mins to the hotel, we offer a complimentary 24-7 direct return airport shuttle, Wi-Fi, and overnight parking. Travelling for business or leisure, you deserve the best- leave your car with us while you are away FREE for up to 5 days; relax and refresh in luxury to prepare or recover from your journey. To refuel dine on the best cuisine in our award-winning Flying Fish Restaurant.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Paid wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English
Location
63 Westney Road Auckland Airport, Mangere, Auckland 2022 New Zealand
Getting there
Car HireSee all Mangere car hire
3716Reviews31Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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We were just checked into your hotel by John. He wouldn’t give me his surname. He was very rude and aggressive with limited interpersonal skills and highly antagonistic. So much so one of your other team members, Gil, followed us up in the lift to try and explain away his bad behaviour. I have never been spoken to in the manner John did, never mind from someone in a customer service position. It was an awful experience. I look forward to hearing how this will be dealt with.
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Rooms are fine. Staff could do with training and support. An awful experience.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Gamlin, General Manager at Jet Park Hotel, Auckland Airport
Responded 1 week ago
Dear Passenger17667546270, Thank you for staying at JetPark Auckland and giving us a review. It does help us to improve our services. We are glad that overall, you seem to have enjoyed the stay however with regards to your interactions on the front desk I do apologize especially for your interactions with John and the way he has made you feel. It is not what we are trying to do and we have reviewed our processes to see where we can make improvements. John was having a bad day and I have done some counselling with him to ensure that we get improvement and better communication. John was struggling to find your booking as it was not under your name and therefore it was a bit more challenging and took a bit more time, we then also need ed to check the T&Cs of the booking as it was being charged back to a company. Again, my sincere apologies and I do hope we have the opportunity to make it up to you in the future. I am happy to speak to you about this if you wish. Kind regards Richard Gamlin Group General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was pleasantly surprised by my stay at JetPark Hotel. They offer a free shuttle from the airport, the check-in was easy, and the facilities are very clean. The room was large, the bed comfortable. I ended up having dinner at the hotel restaurant and being a foodie I had rather low expectations. I could not have been happier with their surprisingly tasty red fish curry! Both the meal and the quick prep time utterly succeeded my expectations! The staff was very professional and extremely kind. I would definitely recommend the hotel if you need a great stay close to the airport..
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Date of stay: November 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The most inefficient hotel room layout I have seen. There is no quality to speak of. No desk, no hanging space and no towel hooks. l space or quality to speak of. There is no desk or chair but a corner side table. Instead of a wardrobe, a short hanging rail is high above the benchtop for tea/coffee making. The bathroom has no towel hooks for drying; instead, there is a rail above the toilet bowl, and I can only assume it is for hand towels. When the latter was feedback to the front desk, I was given the GM's business card to write in. The quality of the food also has dropped. Not a good experience.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We had a great stay at Jet Park. After a very late flight, we caught the free shuttle to the hotel, which came within minutes of us texting the Hotel for a pick-up. The driver was lovely and very helpful. Upon checking in at almost 1 am, the reception team was smiling and welcoming, with a speedy check-in process. We stayed on the 2 floor, the room was clean and modern. The bathroom was modern and super clean too, with lovely soaps and lotions. This hotel was perfect for us as we were coming in so late and our car rental was just down the road. I would definitely recommend this hotel if you need to stay near the Airport.
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Murray Mackey, Guest Services / Front Office at Jet Park Hotel, Auckland Airport
Responded 23 Aug 2023
Kia Ora dakazibear Thank you for taking time to review your recent stay with us at Jet Park Hotel – Auckland Airport. We look forward to welcoming you back again soon when you are next in Auckland. Kind regards Murray Mackey Guest Services Manager Jet Park Hotel – Auckland Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Were checked in for 3 nights when Air Vanuatu cancelled our flight from Auckland. Room was clean and modern. Staff friendly. Breakfast facilities and options were good, lunch options and quality also good. Dinner was the weaker link - meat quality not the best. Had a gym and there’s a pool which is re-opening soon I believe. Nice big car park. 24/7 shuttle to the airport which takes 10 mins, should be every 30 mins but a bit hit and miss airport side. Enjoyed our stay overall and a very good option pre or post a flight.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Murray Mackey, Guest Services / Front Office at Jet Park Hotel, Auckland Airport
Responded 23 Aug 2023
Kia Ora Gareth Thank you for taking time to review your recent stay with us at Jet Park Hotel – Auckland Airport. We are currently working on a refreshed and upgraded menu. We look forward to welcoming you back again soon when you are next in Auckland. Kind regards Murray Mackey Guest Services Manager Jet Park Hotel – Auckland Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were welcomed at door by Nabi who assisted with securing an early check in and then helped take bags to room. The entire staff at Jet Park are fantastic - extremely helpful and smiley. The room was fairly basic but clean and practical. We had 2 evening meals at the in House restaurant, both evenings the meals were delicious- steak and steamed vege and the lamb shanks were the pick. The outstanding aspect of Jet Park is the staff - they are 100% focused, friendly and attentive. We will be back for sure.
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip: Plenty of parking and staff on hand ready to assist
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Murray Mackey, Guest Services / Front Office at Jet Park Hotel, Auckland Airport
Responded 23 Aug 2023
Kia Ora BarbInvercargill Thank you for taking time to review your recent stay with us at Jet Park Hotel – Auckland Airport. We look forward to welcoming you back again soon when you are next in Auckland. Kind regards Murray Mackey Guest Services Manager Jet Park Hotel – Auckland Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had upgraded room -pleasant and very clean . Nice comfortable beds Always use this hotel when flying away from NZ Service efficient . This time hotel very busy and felt staff particularly dining under pressure - but still smiling
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Murray Mackey, Guest Services / Front Office at Jet Park Hotel, Auckland Airport
Responded 5 Jul 2023
Kia Ora 968lizg Thank you for taking time to review your recent stay with us at Jet Park Hotel – Auckland Airport. We look forward to welcoming you back again soon when you are next in Auckland. Kind regards Murray Mackey Guest Services Manager Jet Park Hotel – Auckland Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was among 30 Air New Zealand passengers who were on a delayed flight from Nadi to Auckland. We all missed connecting regional flights and were assured by flight attendants that a team of ground staff would be on hand to sort out overnight accomodation. The “team” consisted of 2 harassed women who were dealing with tired disgruntled passengers, many with babies and young children After another extended delay we were finally directed to Jet Park and after another wait for the shuttle we finally arrived at 10.30pm. We were welcomed by exceptionally friendly and efficient staff - it was amazing and - luckily for Air New Zealand - they managed to soothe some very ruffled angry passengers. By 11 pm we were all settled in clean, comfortable rooms with cots provided for all the babies - despite no prior information from Air NZ. The following morning we enjoyed a very nice breakfast before a shuttle took us back to the airport for, another, delayed Air NZ flight to Christchurch. Many thanks to all concerned at Jet Park and I can highly recommend the rooms and the service if you’re looking for somewhere to stay handy to Auckland Airport.…
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Date of stay: June 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Murray Mackey, Guest Services / Front Office at Jet Park Hotel, Auckland Airport
Responded 18 Jun 2023
Kia Ora dip-11 Thank you for taking time to review your recent stay with us at Jet Park Hotel – Auckland Airport. We look forward to welcoming you back again soon when you are next in Auckland. Kind regards Murray Mackey Guest Services Manager Jet Park Hotel – Auckland Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Small rooms, $200 NZ per night. No desk to work at. Hotel a bit tired and grubby, although sheets and bathrooms were clean. Remarkably slow wireless. Taxis will refuse to take you from airport because it's too close and waiting for the free shuttle can take quite a while. I would not stay here unless its to be close to the airport. The bar was quite nice.
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Date of stay: June 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Murray Mackey, Guest Services / Front Office at Jet Park Hotel, Auckland Airport
Responded 18 Jun 2023
Kia Ora jjbrisbane961 Thank you for taking time to review your recent stay with us at Jet Park Hotel – Auckland Airport. Your booking was in our entry level Standard Queen room, which unfortunately does not have a desk to allow more space in the room. We have recently had issues with our WIFI and this is being rectified. We do offer a scheduled service from the airport as the round trip between the hotel and 2 terminals is around 22-25 minutes, so we leave the hotel on the hour and half hour, so guests are generally picked up within a 40 minute window accounting for peak traffic. We look forward to welcoming you back again soon when you are next in Auckland. Kind regards Murray Mackey Guest Services Manager Jet Park Hotel – Auckland Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for a total of two nights once on my arrival in Auckland and once before my departure for the South Island a few days after. There was frequent shuttle service conveying guests between the airport and the hotel. Parking spaces for guests’ use were in plenty. My room was a good sized deluxe King which suited us well with our big luggage. The room and its facilities were clean. There wasn’t any place for groceries or snacks nearby so the hotel restaurant was a natural choice for meals. But luckily my wife and I enjoyed every meal and in fact every dish we had. Jet Park left a very good impression and is a recommended place to stay at.
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Murray Mackey, Guest Services / Front Office at Jet Park Hotel, Auckland Airport
Responded 22 Apr 2023
Kia Ora Aniceday Thank you for taking time to review your recent stay with us at Jet Park Hotel – Auckland Airport. We look forward to welcoming you back again soon when you are next in Auckland. Kind regards Murray Mackey Guest Services Manager Jet Park Hotel – Auckland Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$155 - $243 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jet park airport hotel and conference centre, jet park airport mangere
FORMERLY KNOWN AS
Jet Inn Airport Hotel
LOCATION
New ZealandNorth IslandAucklandMangere
NUMBER OF ROOMS
221
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Claim Your ListingJET PARK HOTEL, AUCKLAND AIRPORT - Now $224 (Was $̶4̶3̶8̶) - UPDATED 2023 Reviews & Price Comparison (Mangere, New Zealand) - Tripadvisor
Frequently Asked Questions about Jet Park Hotel, Auckland Airport
What are some of the property amenities at Jet Park Hotel, Auckland Airport?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Jet Park Hotel, Auckland Airport?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Jet Park Hotel, Auckland Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Jet Park Hotel, Auckland Airport?
Yes, free parking is available to guests.
What are some restaurants close to Jet Park Hotel, Auckland Airport?
Conveniently located restaurants include Indian Express, Post Office Public House, and Bakehaven cafe.
Are there opportunities to exercise at Jet Park Hotel, Auckland Airport?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Jet Park Hotel, Auckland Airport have an airport shuttle?
Yes, Jet Park Hotel, Auckland Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Jet Park Hotel, Auckland Airport have airport transportation?
Yes, Jet Park Hotel, Auckland Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Jet Park Hotel, Auckland Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Jet Park Hotel, Auckland Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.