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4.0
#4 of 22 hotels in Mangere
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Paying homage to the Tui bird, Naumi Auckland Airport Hotel was carefully designed to exude contemporary yet bold accents. Inspired by the visual features of New Zealand’s native bird, the hotel offers a sensory experience to guests through nature’s colour palette and visual installations. Located just minutes away from Auckland international and domestic airport, Naumi Auckland Airport Hotel offers 193 spacious nests (rooms) with private patios overlooking tranquil gardens and over 2500sqm of indoor and outdoor event space. Naumi believes geek is chic! For added convenience, all guests enjoy free unlimited 1GB/sec WiFi across multiple devices with unlimited downloads. Each room is also outfitted with smart TV with a Netflix channel. The gym, with state of the art equipment, swimming pool, and Restaurant Lunar & Bar, ensure you enjoy a vibrant stay.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Charming
Quirky Hotels
Languages Spoken
English, Chinese, Filipino, German and 3 more
Location
153 Kirkbride Road, Mangere, Auckland 2022 New Zealand
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The Naumi Auckland Airport Hotel boasts an eclectic and artistic ambiance that captivates many travelers, despite some noticing signs of wear. While the hotel's prime location near the airport is consistently lauded, guest experiences with room comfort and cleanliness vary, though many acknowledge the hotel's overall tidiness and attention to detail. Noise has been a concern for some due to inadequate soundproofing.
Amenities generally receive positive remarks for their comfort and complimentary offerings, although a few point out the need for updates. The service quality is uneven, with commendations for staff friendliness contrasting reports of occasional sluggishness. Value perceptions are mixed, balancing favorable pricing against criticisms of unexpected costs and room issues.
Location
Convenient
Atmosphere
Eclectic
Rooms
Mixed
Value
Mixed
Cleanliness
Spotless
Noise level
Noisy
Service
Inconsistent
Amenities
Well-appointed
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We were actually meant to stay at the Naumi towards the end of our 6 week holiday, but we ended up here just over a week into our trip due to COVID19, trying to get flights home to the UK. We checked in on 25th March initially for 1 night, we had popped in the day before about the possibility of extending the stay if required and to see what the hotel was like. The staff were immediately compassionate to our situation, they were kind and very helpful. We were allocated room 178 on the ground floor with garden access, which turned out to be a god send during lockdown. The room had 2 queen beds which were comfortable, a fridge, free wifi, air conditioning and Netflix built into the TV. The first night we were there the bar/restaurant were open until 10pm, after that they were permeantly shut due to level 4 lockdown. We had stocked up on some items from countdown, so the fridge in the room was very handy. We had breakfast included for our first night, however it wasn't much due to the limited menu offerings on room service only. We ended up booking the room for another 7 nights due to the lack of flight availability, we actually ended up staying another 2 nights before we managed to get home on the 3rd set of flights we booked. When we left the hotel we told them we were heading to the airport, they advised us not to check out as they were full and if our flight did not go ahead then we would not have anywhere to stay, so we called them when we boarded our flight and they only charged us half a room rate (was about 4pm), which was really good of them. We also asked them to hand out the supplies we had left in the room to other people that may need it ( i hope they did as there was bottles of water, apple juice, ham, cheese, bread, ginger ale, crips etc). The hotel was really nice, not an airport hotel at all, would definately stay here again, thank you for being such nice people during such a horrific experience.
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nivzer Dadabhoy, Guest Services / Front Office at Naumi Auckland Airport Hotel
Responded 23 Apr 2020
Naumi says.... we are all in this together! Dear kelwez Thank you so much for staying with us and this exceptional review. We are pleased to hear about the empathy our team showed during this challenging time that you faced. Hoping you all made it back home safe and sound. We look forward to welcoming you back to Naumi Auckland Airport in the future. Kind regards Nivzer Dadabhoy Rooms Division Manager
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We have stayed several times at Naumi hotel Auckland airport and have always enjoyed it. This time the young lady on reception didn't smile and looked down her nose at us and advised us several times that we had booked an economy room! Well yes was there something wrong with that?? We booked several months in advance as we had an Asian cruise booked and only wanted to lay our heads down as we were leaving the hotel at 4.30am to catch a flight.
As it turned out our cruise was cancelled because of the coronavirus and as our booking was non refundable we decided to stay anyway as we always enjoyed our stay there. On site parking is free for guests overnight.
Nobody escorted us to our room or told us about facilities etc (presumbably because we only booked an economy room!!) as we had stayed previously we knew that the mini bar soft drinks, water and chocolate were free and breakfast could be ordered at reception when checking in for $15.
The room was large with 2 queen beds , a table, tea and coffee making facilities, an iron and ironing board with ensuite with bath and shower over. The decor was a bit dated and other rooms we have stayed in have been nicer decor wise but this was fine for what we wanted at the time. The view was lovely!!!!!!!!! Rubbish bins which were emptied in the early hours of the morning waking us up. This is what you can expect with an economy room! Regardless for an economy room this was a good one.
The bar was nice for a drink during happy hour and the bird cage with canaries is still there in reception. We did not eat in the restaurant but have had breakfast previously which was very good.
We were disappointed with the attitude this time so in September when we hope to fly again we are staying at a different airport hotel.
Check out was good and the young man was very friendly and empathic to our cancelled travel arrangements. This is what we came to expect of the Naumi.
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Date of stay: February 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nivzer Dadabhoy, Guest Services / Front Office at Naumi Auckland Airport Hotel
Responded 17 Mar 2020
Dear KiwichickAuckland, Naumi says... 'give me a chance as I need you back in my life'... Thank you for your review of the Naumi Hotel Auckland Airport. We appreciate all feedback and its through constructive feedback such as yours can we see where we might need to improve our services. We dont ever want our guests, particularly our returning guests to feel the way you were made to feel. I truly believe that this was not our intention. It is great to see you do have fond memories of Naumi, and at least experienced our genuine hospitality on check out, however I do ask you reach out to me directly on steven.stanley@naumihotels.com so we can look into and discuss your experience further. I look forward to hearing from you. Kind regards Steven Stanley Duty Manager
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I booked Naumi ahead of a very early flight, and was not disappointed.
The whole hotel has life and personality. On top of that, each feature has been carefully considered and contributes to make the experience super relaxing.
I stayed in a Tui room, which featured a stunning bathroom with both rain and hand held showers, two queen beds and a very generously sized floor plan.
Artwork is striking, colour schemes are appealing, beds are comfortable, towels are huge, soft and thick, TV is large and easy to connect to Netflix etc.
The freebies on offer are the most generous I’ve experienced; soft drink, milk, water and chocolate in the mini fridge, tea, chips and coffee, SOAK toiletries, and a lolly bar, free popcorn, and pitchers of juice and water in common areas.
The hotel is mostly one level, with an inground fenced pool, gym, bar, rest areas, tasty restaurant etc. there’s also a golf activity and a peaceful English garden
Staff are friendly and helpful without being in your face - they are just as happy to leave you to it as they are to have a chat, at your preference.
I’m genuinely impressed and will definitely be back - an absolute lifesaver for a frequent flier like me!
You managed to allow me to start a full on week feeling relaxed and rested even though I flew out before dawn. Thank you!
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NivzerD, Rooms Division Manager at Naumi Auckland Airport Hotel
Responded 5 Feb 2020
Naumi says... " I am unforgettable " Dear Trudi W, What an amazing review! I am delighted that you enjoyed your first experience we thank you for sharing the love! The warmth of your review is a total delight. We’re thrilled that you enjoyed the details of the Naumi experience, and appreciate you spreading the word about all that we have to offer. We’ll be sure to share your positive feedback with the whole crew, and we hope you’ll come back again soon! Kind regards, Joseph Alexander Duty Manager
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This hotel tries verrry hard to be cool (Do you really need faux fur lining your chair at breakfast?) and the quirky signage and room info can get a bit much without always telling you what you need to know (like the time breakfast is served until, for example). Points for showcasing NZ artists and fauna though. The bar fridge freebies are great, the room contains various T2 teas the toiletries are a bit better quality than your average airport hotel. Unfortunately the coffee pod machine in our room ate one of the pods before the espresso came out of it. The beds were comfortable, the towels were large (but still a little damp right in the middle),and the bathroom fogs up massively after one shower. The wifi is reliable,and the rooms are clean. The fish and chips we ordered as room service were very greasy and the side salad was overdressed. The $15 breakfast promo is great value. Our poached eggs on sourdough and hash browns were delicious.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NivzerD, Rooms Division Manager at Naumi Auckland Airport Hotel
Responded 5 Feb 2020
Naumi says..." stars can't shine without darkness " Dear victoria_louise_SA, Thank you for sharing your review regarding your recent stay with us. While it sounds you enjoyed your stay overall, we are very sorry to hear that you experience some issues during your stay. Your review is highly valued and we welcome constructive feedback from all our guests in order to ensure we deliver the highest standard of service possible. We’re thrilled that you enjoyed the details of the Naumi experience, and appreciate you spreading the word about all that we have to offer. We will certainly share your comments with the wider team and we do hope that you will continue to enjoy Naumi Hotel Auckland Airport for many years to come. Kind regards, Joseph Alexander Hotel Duty Manager
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Naumi was great for the purpose of needing somewhere close to the airport for an early flight the next day. The foyer and bar areas are amazing, such awesome artwork, lounges, everything just so so cool. I want to decorate my house this way! We booked a comfort room or something like that and our room was very basic and standard, not at all like the photos above. It is very obviously a renovation of a very old hotel so the window fittings, balcony, bathroom, setup of the room etc was pretty old school. But the room was clean and the bed was comfy enough. Maybe there are better rooms than what we booked, who knows, I just booked the cheapest rate I could find at the time as I knew we were literally only going to be there for 6hrs. There is free parking for guests. The shuttle to the airport is $6pp and goes to every hotel in the area so takes about 20-30mins. I would recommend an Uber for the same price as you would get dropped there directly.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nivzer Dadabhoy, Guest Services / Front Office at Naumi Auckland Airport Hotel
Responded 6 Mar 2020
Naumi says...." next time please try our Habitat or Oasis rooms " Dear kimberleysarah1, Thank you for sharing your review regarding your recent stay with us. While it sounds like you enjoyed your stay overall, I am pleased to hear that you found the location and the facilities to your liking. Your review is highly valued and we welcome constructive feedback from all our guests in order to ensure we deliver the highest standard of service possible. We will certainly share your comments with the wider team and we look forward to hopefully welcoming you back again soon. Kind regards, Joseph Alexander Hotel Duty Manager
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We booked this hotel from Queensland by telephone after checking Trip Advisor to see some very good reviews. When we got to the hotel the desk clerk told us we had booked an economy room and asked if we wanted to upgrade it. The reviews of the hotel were good, the lobby looked modern and well appointed and we were only staying for about 8 hours to catch an early flight so we said no - an economy room is fine (thinking the room would mirror our first impression and the reviews). However the room was way back in the building - as far from the front desk as you could go - it was extremely dated and smelled stale. Had we booked into a "budget" hotel we would only have been marginally disappointed but with all the fan fare we expected much more.
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Date of stay: December 2019
Value
Service
Sleep Quality
Room Tip:Don't book the economy room - try another hotel first.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NivzerD, Rooms Division Manager at Naumi Auckland Airport Hotel
Responded 23 Jan 2020
Naumi says...." next time please try our Habitat or Oasis rooms " Dear George P, Thank you for choosing to stay with us and for your review. We went through a major refurbishment a couple of years which completed in March 2018. Most of our rooms and public areas were given a full revamp to showcase the real Naumi experience. We would love to welcome you back so we can showcase our refurbished rooms and facilities for you. We look forward to welcoming you back to Naumi Auckland Airport in the near future. Kind regards, Joseph Alexander Hotel Duty Manager
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We have booked economy room and have asked for a room accessible by lift since the hotel has indicated that some rooms are not accessible by lift. The hotel was trying to be helpful and assigned us to an accessible room on the ground floor. Unfortunately, it turned out to be a nest of mosquitos. The manager very promptly reacted and assigned us to a different room on the ground floor which was ok. The room had all the usual facilities and the word “economy” probably reflected that it was little bit worn out, in particular the carpet. But overall, we recommend this hotel, being in a proximity of the airport. Staff was courteous and helpful; we were allowed to delay the departure until 4pm (for a fee).
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Date of stay: February 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nivzer Dadabhoy, Guest Services / Front Office at Naumi Auckland Airport Hotel
Responded 4 Mar 2020
Naumi says....good, going on great! Dear S4569MNpeterb Thank you for choosing to stay with us and for your review. We are glad to hear our team assisted you as required. We have been working on all your feedback already with the aim to making our product even better than what it currently offers. Thank you very much. The team looks forward to welcoming you back to Naumi Auckland Airport in the near future. Kind Regards, Nivzer Dadabhoy Rooms Division Manager
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Let me just say that I think every hotel should have an internal tech support by now. This one included. The tv couldn't connect to the internet, so I couldn't use Netflix. When I called the reception, they send a maintenance guy who didn't know that Netflix was even an option the hotel offered and since he is maintenance and not tech support, he couldn't help. But he tried his best and was nice enough. The wifi didn't work either (didn't bother to call reception for that one), was just glad that I still had some data left on my phone.
To the good parts: the hotel is quirky, colorful and there is great attention to detail (like the free supplies in your mini fridge). The room I stayed in (Oasis) was very comfortable, had a nice soak tub and a balcony (that was a bit run down but didn't distract too much from the overall atmosphere). Also the room was very large, and if you stayed there for longer there is enough places so that you wouldn't have to live out of your suitcase. The staff is nice, very welcoming and friendly. Overall would recommend.
Also "pro tip" you can catch the 380 bus right outside the hotel to get to the airport for 3,50$.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NivzerD, Rooms Division Manager at Naumi Auckland Airport Hotel
Responded 10 Feb 2020
Naumi says... " all I need for a perfect day is your smile " Dear nikb430, Thank you for sharing your review regarding your recent stay with us. While it sounds like you enjoyed your stay overall, we are very sorry to hear that you experience some issues during your stay. Your review is highly valued and we welcome constructive feedback from all our guests in order to ensure we deliver the highest standard of service possible. We’re thrilled that you enjoyed the details of the Naumi experience, and appreciate you spreading the word about all that we have to offer. We will certainly share your comments with the wider team and we do hope that you will continue to enjoy Naumi Hotel Auckland Airport for many years to come. Kind regards, Joseph Alexander Hotel Duty Manager
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The first thing I noticed about this hotel was the great big bird cage in the lobby. Such beautiful little birds inside singing away.The next thing i noticed was such a friendly atmosphere. A very warm welcoming smile came from the receptionist as we checked in. We stayed here for two nights, and this welcoming atmosphere permeated from the staff all through the hotel. The second night turned out to be a bit exciting. There was a false fire alarm. Now I bring this up simply because I want to point out just how professionally the staff coped in carrying out their duties. It was obvious they all knew their positions directing the guests to the appropriate muster point. Was it good to have a false alarm? Of course not, but it gave me great confidence that, if there was a real fire we need not worry. Now, back to the hotel in general: clean and comfortable beds, well appointed rooms (ours had access out onto the garden) a well supplied mini bar with a few complementary items and a generally warm feeling about the room its self. A very nice breakfast can be added on if you wish, served in the restaurant area as is supper. The supper menu is sufficiently filled with delectable eats enough for any palate, again service with a smile. That smile goes along with all the staff as they show they care about you. If you decide to not have your room made up that, or any day, well you get a free drink at the bar. A nice touch! Also a complimentary drink is given at check in, but don't tell anybody. And that's my take on Naumi hotel Auckland airport, I have been in many hotels in my life and this one is great.
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Date of stay: February 2020
Value
Location
Service
Room Tip:Some ground floor rooms have direct access to the garden. They are very nice. You might like one...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nivzer Dadabhoy, Guest Services / Front Office at Naumi Auckland Airport Hotel
Responded 11 Mar 2020
'Naumi says.... your welcome at my house anytime!' Dear Knightsflyer, Wow, what great review you have given us for Naumi Hotel Auckland Airport! We like to ensure all of our guests are comfortable and well looked after, even under testing circumstances like the alarm that was set off. Whilst not ideal, it is an important part of hospitality to make sure we get it right. After all, the safety and security of guests and staff are paramount. You have touched on everything we want to achieve, a safe, friendly, clean and comfortable environment that is hassle-free, even with a few freebies added :) Your review will make all of us at Naumi Auckland smile, so I hope we get the chance to welcome you back again in the future. Regards, Steven Stanley Duty Manager
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Enjoyed a 2 night stay at the Naumi before my long flight back to Canada. It was a little further than I thought from downtown Auckland but the hotel has cab service to take you back to central Auckland for $35. The one thing I would like to say is if you have any walking problems, the hotel is spread out over a large space and only has one elevator. So, book a room close to the elevator as I found it a long walk to my room.
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip:get a room close to the one elevator as the hotel is really spread out.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nivzer Dadabhoy, Guest Services / Front Office at Naumi Auckland Airport Hotel
Responded 4 Mar 2020
Naumi says...come back and we'll make your visit twice as nice! Dear mandij6320 Thank you for choosing to stay with us and for your review. We are glad to hear you enjoyed your stay. Our team endeavors to fulfill all requests subject to availability to ensure you have a comfortable visit. We look forward to welcoming you back to Naumi Auckland Airport soon. Kind Regards, Nivzer Dadabhoy Rooms Division Manager
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Good Afternoon Tim
Thank you for your message and interest in Naumi Auckland Airport.
The swimming pool is available to use however it is unfortunately not heated.
Please do let me know if I can assist any further.
Warm Regards
Nivzer Dadabhoy
Assistant Rooms Division Manager
Good Evening Kiwi344
Thank you for your query. Yes they all have air conditioning.
Thank you 117caleba for your assistance with the query :)
We look forward to seeing you back at Naumi Auckland Airport.
Kind Regards
Nivzer Dadabhoy
Rooms Division Manager
There are more places to choose from in the Mangere area.
PRICE RANGE
$178 - $239 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand chancellor auckland airport hotel
FORMERLY KNOWN AS
Hotel Grande Auckland Airport
LOCATION
New ZealandNorth IslandAucklandMangere
NUMBER OF ROOMS
193
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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