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Ray Emery Drive Auckland International Airport, Mangere, Auckland 2022 New Zealand
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 14/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Auckland Airport Hotel
Updated 14/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 21 hotels in Mangere
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies.
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Property amenities
Paid public parking nearby
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Indoor play area for children
Highchairs available
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Electric kettle
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Dutch, Filipino, Korean

Location

Full view
59Somewhat walkable
Grade: 59 out of 100
36Restaurantswithin 1 km
1Attractionwithin 1 km
5394Reviews68Q+A100Room tips
Traveller rating
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missmo18 wrote a review 8 Aug
Caloundra, Australia10 contributions3 helpful votes
Super quiet room - we were facing the airport and didn't hear the planes at all. We ate dinner and breakfast in the restaurant - both delicious meals. Staff in the restaurant were friendly and helpful. Thank you. We will return.
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Date of stay: July 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cameron Burroughs, Owner at Novotel Auckland Airport Hotel
Responded 4 days ago
Kia ora Missmo18, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am pleased that you had an enjoyable experience while dining at our Thirteen50 Bistro & Bar for both dinner & breakfast! I trust you had a great nights rest before continuing on with your travels. We look forward to welcoming you again soon. Naku Noa | Kind Regards Cameron Burroughs Front Office Manager Novotel Auckland Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Debbie H wrote a review Jul 2022
Auckland, New Zealand13 contributions8 helpful votes
My husband and I stayed here unexpectedly last week during a storm, when we saw family off to Ireland and didn’t want to drive all the way back to Northland. We had stayed here 10 years ago and thought it fabulous. This time things weren’t quite up to scratch. The bed and the shower were fabulous. Unfortunately, the bathroom supplies did not includes toothbrushes or body wash, which was an essential for us. There was no sign of a room service menu, either in printed form or on the tv info. There is no free parking even though it is advertised as a 4.5 star. It was quite a walk to and from the car, and cost $45 to park for the night. The best thing, of course, is the location of the hotel, being right on the airport grounds.
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , General Manager at Novotel Auckland Airport Hotel
Responded 2 weeks ago
Kia ora - many thanks for providing your feedback. Sincere apologies for the those shortfalls in room amenities being available; we're addressing this with our Team. Car parking has never been available free of charge regrettably as the Airport provides all spaces. With all these redevelopment works going on there are less spaces available for the next 18 months - the options we've been able to obtain were the best we could get for our guests and visitors. we are talking to the Airport for another option closer to the hotel, and will post this online if we get a green light. Appreciate you enjoy the location - we're working on our service delivery, we know it's important. Hope to see you again and happy to chat offline if this assists. Cheers Paul Columbus
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
OzFlyer01 wrote a review Jul 2022
Melbourne, Australia15 contributions21 helpful votes
Enjoyed a one night stopover after arriving from Honolulu and continuing onto Melbourne the next morning. Located a minutes walk from International arrivals makes it easy. Have stayed here pre Covid I was very happy to be back again. Rooms are well appointed and well sized with very nice bathroom amenities. Had dinner in the restaurant and food 100%. I enjoyed a pizza while my travelling companion enjoyed the Eye Fillet. Got a great nights sleep and then enjoyed breakfast the next morning before heading back to the airport. Pre covid breakfast was a buffet and for the moment it's A la Carte. Hopefully the buffet will return. Great to see you back open Novotel Auckland after 2 years of helping the government with quarantine. See you again soon
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Date of stay: July 2022
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cameron Burroughs, Owner at Novotel Auckland Airport Hotel
Responded 3 weeks ago
Kia ora OzFlyer01, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It is really great to have had you stay with us once more, I trust the past 2 years you have been keeping well! Very appreciative of your comments; it sounds like you thoroughly enjoyed your stay which is amazing to hear. As we have only recently re-opened July 1st, we have a long way we would like to go. It is our intention to re-open the buffet breakfast, however our current service levels restrict this from occurring. Just like many of our friends at other hotels, we are struck with staffing shortages in some areas- watch this space! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Front Office Manager Novotel Auckland Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GenevieveMorris86 wrote a review Nov 2021
Dubai, United Arab Emirates208 contributions120 helpful votes
Firstly I would like to start by thanking Bella for all of her help. She is a absolute credit to the hotel. She was kind, friendly and helpful during our stay and nothing seemed to be to much trouble for her. I'll start with the positives. If you have to do an MIQ stay this is the hotel you want. My mother has had two horrific stays in Auckland at other isolation facilities so I was dreading doing it with a toddle and my father. The food was of a great quality and although never delivered piping hot it was always at an acceptable temperature. The timings of the meals were reasonable. My 2 year old was allowed to opt for an adult meal rather than a child one. We didnt even bother doing a supermarket shop as there really was no need. They were happy to cater to my request for no onion (which must have been a pain as a lot of the food contained onion). We were given a selection of different drinks with each meal ranging from soft drinks, juice, smoothies, flavored milk and water. Tea, Coffee, Sugar and milk were replenished as frequently as we needed them. After a room change we were missed off the delivery for one meal, when we highlighted this it was bought up straight away. The next day we recieved an apology and room service check with us that each meal had been delivered (mistakes happen it wasnt a big issue). Reception stopped by day 1 with a lovely gift and card welcoming us. My daughter has become very attached to the toy kiwi and the kitkat went down a treat. The beds are comfortable, the linen is good quality and there was a selection of different pillows. We also requested new linen after 2 days (toddlers are messy) and that wasnt an issue they even bought up additional towels without requesting them. The room was spotless, the blackout curtains do their job and we didnt hear and aircraft or guest for the entire duration of the stay. The outdoor area was acceptable with an area for familes for play with children. They provided chalk which my daughter loved. Note - you will feel like you are in a prison yard and there is not shade from the sun. Niether of these things can be helped. The cot provided for my daughter had an additional mattress which was a nice touch and it was in good condition. When we first checked in our room was 28c and the following morning I hadnt managed to get it below 25c. When they found out there was an actual issue with the room we were swapped almost straight away ( I accept this must have been a nightmare for them). They called to check that afternoon and the following day that it was working. The only issue I do have is that the privacy curtain in the new room was broken. They were unable to sort this out . As it was my father, my daughter and I it did make it rather uncomfortable. All in all if you have to do an MIQ consider yourself lucky if you are placed here!
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Date of stay: November 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Novotel Auckland Airport, Guest Services / Front Office at Novotel Auckland Airport Hotel
Responded 24 Nov 2021
Kia Ora, We appreciate you taking the time to write us such a wonderful review about your MIQ stay with us at Novotel Auckland Airport. It is fantastic to hear that our team was able to provide you with a very positive experience for you and your daughter throughout your stay. Our team is always very excited to receive feedback to see where we can further improve ourselves for future returnees. I've gone ahead and passed this feedback onto all departments. Thank you again and we look forward to welcoming you again soon under normal operations. Ngā mihi nui | Warm regards, Isabella van der Merwe Guest Relations Team Novotel Auckland Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jeong Yi wrote a review Mar 2021
Seoul, South Korea5 contributions
We are a family of five and we were quite nervous about being stuck in a room for 14 days. We were very fortunate to have ended up at the Novotel as our MIQ hotel and if you are assigned this hotel upon arrival, you know you will be in good hands! When we entered our room for the first time, we were pleasantly surprised to see that we had been assigned two adjoining "premiere" rooms on the top floor. It must've been the only space available to accommodate the size of our family, so I guess that is the one advantage of having to quarantine with three kids. The room was super clean, spacious, and the best part was the AMAZING view. We could see the airport and the ocean. Obviously there weren't many planes moving about, but it was still enough to entertain my son who would look out the window each day to see what planes had arrived. We were also very impressed with how quiet the hotel was. We literally could not hear any other guests from our room. It felt like we were the only ones in the hotel and it wasn't until we ventured out for our daily exercise that we realized there were actually others staying in the hotel...haha. On that note, when we did have our one-hour of exercise outside, our kids were given colored chalk to use for drawing. This was actually our kid's favorite part of the day. They loved going outside and drawing things in the parking lot with the chalk and then viewing the drawings from our room. Unfortunately, my son decided to draw some poop and other funny pictures so we asked the hotel staff to clean it just in case. It was quite funny, but embarrassing that literally everyone could probably see his drawings from their hotel rooms...haha. As for the food services, we had read some horror stories online about the terrible quarantine food of other places, so we were prepared to go full Uber Eats or Countdown deliveries. However, we were pleasantly surprised with the meals. There was a wide, rotating selection, and always plenty of extras in terms of fruits, drinks, and other snacks. Actually, I would say the only negative is that there was too much food. We actually called the hotel restaurant to request smaller portion of foods because we felt so bad with all the food waste. They were VERY accommodating with all of our food requests. We knew we weren't on a luxury vacation, so we were careful not to be too demanding/picky with our food requests. However, any small or big requests we had the restaurant staff was more than willing/able to accommodate. As for the cleaning/housekeeping services, the staff was excellent. Always friendly and even leaving positive notes each time we had laundry pickup or requested more garbage bags. The cleaning staff is probably the most exposed to the dangers of the coronavirus (aside from health workers of course), but it was amazing that they could keep such a positive attitude and atmosphere as front-line workers - thank you so much! Actually, thank you to ALL the hotel staff and nurses who put themselves at risk every day as front-line workers. It's truly sad to hear that some of these amazing workers have been verbally and even physically abused as front-line workers. For those planning to quarantine, please keep this in mind and show your appreciation to these wonderful front-line workers. Of course it's difficult to go through a mandatory 14-day quarantine, but just imagine having to place yourself in that environment each day as a part of your job. I am truly thankful to all these workers. This has been quite a long review, but I would like to end by saying I HIGHLY recommend this hotel. Once travel returns to normal, anyone needing a quick layover hotel near the airport, this is the hotel to choose!
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Date of stay: February 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Novotel Auckland Airport, Guest Services / Front Office at Novotel Auckland Airport Hotel
Responded 30 Mar 2021
Kia Ora jeongyi, Thank you again for sharing your experience. The team appreciated your kind words of encouragement. It is so pleasing to know that when our guests leave the hotel we have made a long-lasting impression and made your isolation stay the most comfortable one. We would love to have the opportunity to welcome your back when we resume as normal. Thank you once again. Your words are very kind and I will ensure this is circulated to all departments Kind regards, Raksha Ram Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tim M wrote a review Jan 2021
2 contributions
We are finally on our last day of 14 in MIQ.When we arrived like everybody you are nervous with the whole system-Covid,personal safety and what will 14 days be like locked in your room.Well the Novatel AA has been one heck of an experience!The hotel staff are simply amazing and nothing is never too much trouble.They have the ability to be safe and secure but at the same time incredibly helpful and try so very hard to make this experience as pleasing as possible.The Army/airforce team are just such nice people and the security folk go out of their way to help.My wife and I can recommend this place and will most definitely use these people again once life returns to normal-last thing and possibly the most discussed topic-the food is wonderful-and the kitchen staff will change anything around for you from just an internal phone call.Well done NAA-you have smashed this and made our stay so very comfortable.thank you so much
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Date of stay: January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Novotel Auckland Airport, Guest Services / Front Office at Novotel Auckland Airport Hotel
Responded 22 Jan 2021
Kia ora timmB7070GJ, Thank you for your kind response. It is indeed humbling to read of your experience and we have shared your response with the hotel team and NZDF support staff. Operating a hotel as a managed isolation facility does have its challenges but our team members are brilliant in adapting and creating opportunities to serve our guests better. Hence, I am pleased to find that you felt safe and our team members were able to attend to your needs. We are delighted that you are thinking to return once we resume our operations as normal. We would love to have you back. Feel free to connect with us at h7485-fo1@accor.com Wishing you a prosperous 2021. Kindest Regards Raksha Ram Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sss wrote a review Dec 2020
Sydney, Australia98 contributions76 helpful votes
Half way through our 2 week quarantine and have only good things to say. Great food (a bit too much maybe), excellent service and friendly people. Wonderful view to the Waitakeres and Manukau harbour with the added entertainment of overlooking the exercise yard, which we are allowed to use all day anytime - except a couple of hours when the joggers get it mask free. If you have to do quarantine this is the place to do it. Rooms high and facing west are best.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Novotel Auckland Airport, Guest Services / Front Office at Novotel Auckland Airport Hotel
Responded 28 Dec 2020
Kia ora solutionsss, I am delighted to hear that you had a comfortable stay with us. Despite the circumstances, the team work hard to go above and beyond for our isolation guests and we are extremely pleased with your recognition and have shared your feedback with our team members. Wishing you the best for this festive season and we hope to welcome you once we resume normal operations. Kindest Regards, Raksha Ram Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cloe wrote a review Nov 2020
Melbourne, Australia97 contributions72 helpful votes
This is a terribly overpriced hotel for what you get, which is bad service and no sleep. The walls are very thin, the staff, (especially the female duty manager), are an absolute joke and the rooms are very uncomfortable - The heating/cooling doesn’t work well at all. Considering how much they charge its really not worth it just to walk out the airport to your hotel when there are several hotels in the area that are priced much better and actually cater to the travellers needs. Would highly recommend AVOIDING this place unless you enjoy an overpriced, uncomfortable stopover
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Date of stay: December 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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JB007 wrote a review Sep 2020
Palm Cove, Australia423 contributions139 helpful votes
I'm staying here now as part of my 2-week quarantine. I have to agree with another reviewer, the rooms are so quiet, clean and very comfortable. The bed would have to be the best one I have ever slept on in all my years of travelling. The staff here, every single one I have had interaction with have impressed me with their friendliness and efficiency. Its my first time staying at a Novotel and it certainly wont be my last. Management can be proud.
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Date of stay: September 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Novotel Auckland Airport, Guest Services / Front Office at Novotel Auckland Airport Hotel
Responded 5 Oct 2020
Kia ora, It is fantastic to have you stay with us at Novotel Auckland Airport and we appreciate the great review score. I am very delighted to hear that your isolation with us is going well! Having a nice quiet & comfortable room will definitely ease some stress. It is quite different than the normal and can cause some anxiety. We are in it together and are just a phone call away to assist when you need it! Enjoy your stay and we hope to see you again in the future. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rachael W wrote a review Sep 2020
Christchurch, New Zealand14 contributions2 helpful votes
This hotel is lovely. The room I stayed in came with a deep bath, couch, desks (1 big and 1 small), and queen bedding. The rooms are very modern and feel new. The staff are great too. The wifi streams well too. Hotels near the airport can often be a hit or miss when it comes to noise.. but I have noticed it is so beautifully quiet, despite being just across the road from the airport. I particularly love the huge windows to get that morning sun, and there are blackout curtains if you're a bit of a vampire. It is also nearby to The Warehouse if you're keen to get a bit of shopping done.
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Date of stay: September 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Novotel Auckland Airport, Guest Services / Front Office at Novotel Auckland Airport Hotel
Responded 28 Sep 2020
Kia ora, It is fantastic to have had you stay with us at Novotel Auckland Airport and we appreciate the great review score. I understand the hesitation when booking an airport hotel, however I am pleased you gave us a go! Our windows are quite thick and well insulated, so you can enjoy the plane viewing without all the noise! It is really great to hear too that you appreciated the convenience towards the surrounding amenities. We look forward to welcoming you again in the future. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$163 - US$196 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel auckland airport hotel mangere
LOCATION
New ZealandNorth IslandAucklandMangere
NUMBER OF ROOMS
263
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Frequently Asked Questions about Novotel Auckland Airport Hotel
Which popular attractions are close to Novotel Auckland Airport Hotel?
Nearby attractions include Jean Batten Statue (0.1 km).
What are some of the property amenities at Novotel Auckland Airport Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Novotel Auckland Airport Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Auckland Airport Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Novotel Auckland Airport Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Novotel Auckland Airport Hotel?
Conveniently located restaurants include Szimpla Gastro Bar, The Gipsy Moth, and Kawau Kitchen.
Are there opportunities to exercise at Novotel Auckland Airport Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Novotel Auckland Airport Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Auckland Airport Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Auckland Airport Hotel?
The staff speaks multiple languages, including English, Dutch, Korean, and Filipino.
Are there any historical sites close to Novotel Auckland Airport Hotel?
Many travellers enjoy visiting Howick Historical Village (15.1 km), Eden Garden (14.2 km), and Highwic (14.7 km).