Novotel Auckland Airport
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Novotel Auckland Airport

35 Tom Pearce Drive Auckland International Airport, Mangere, Auckland 2022 New Zealand
standard room
Traveller (955)
Panorama of the Junior Suite at the Novotel Auckland Airport
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Novotel Auckland Airport Hotel
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About

4.5
#3 of 22 hotels in Mangere
4.9 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies.
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Property amenities
Paid public parking nearby
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Indoor play area for children
Highchairs available
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Electric kettle
On-demand films
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
4.0 of 5 stars
HOTEL STYLE
Modern
Green
Languages Spoken
English, Dutch, Korean
Hotel links
Special Offer:Check on Availability and Book Direct with us to Enjoy the Best Rates!

Location

35 Tom Pearce Drive Auckland International Airport, Mangere, Auckland 2022 New Zealand
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 68 out of 100
68
Auckland Intl Airport
1 Attraction
within 0.5 kilometers
5,540Reviews80Q+A100Room tips

Reviews
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Detailed Reviews
missmo18 wrote a review Aug 2022
Caloundra, Australia
Hotel's Favourite
5.0 of 5 bubbles
Super quiet room - we were facing the airport and didn't hear the planes at all. We ate dinner and breakfast in the restaurant - both delicious meals. Staff in the restaurant were friendly and helpful. Thank you. We will return.
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Date of stay: July 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cameron Burroughs, Owner at Novotel Auckland Airport
Responded 15 Aug 2022
Kia ora Missmo18, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am pleased that you had an enjoyable experience while dining at our Thirteen50 Bistro & Bar for both dinner & breakfast! I trust you had a great nights rest before continuing on with your travels. We look forward to welcoming you again soon. Naku Noa | Kind Regards Cameron Burroughs Front Office Manager Novotel Auckland Airport
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ScottyNZ wrote a review Jan 2020
Hamilton, New Zealand
5.0 of 5 bubbles
From check in to check out the whole stay was wonderful. Staff were friendly and welcoming. I had checked in online so there was no wait when I arrived just needed to collect keys. Assistance with our luggage was offered.
Rooms still looked new, no noise could be heard from the airport or other guests, bedding was super comfortable.
The usual restaurant was unavailable but a suitable alternate had been created in one of the conference rooms, wide selection for breakfast on offer.
Best part about this hotel is it's location, literally a 1 minute walk to the airport check in counters.
Will definitely stay again before our next flight.
Thanks!
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from novotelakl, Guest Relations Coordinator at Novotel Auckland Airport
Responded 9 Jan 2020
Kia ora Scotty, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It really is great to hear that you thoroughly enjoyed your stay with us at 'Our Place' I am delighted the team provided you with their brilliant service and that you appreciated your room allocation! I trust you had a nice relaxing time and were well rejuvenated before you continued on with your travels. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport
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lisak12 wrote a review Feb 2020
Washington DC
4.0 of 5 bubbles
My husband and I stayed one night here upon arrival in AKL after two long-haul international flights, and it was exactly what we needed. The location could not have been more convenient, the beds were ridiculously comfortable, and the bathroom seemed new and pristine. There was a minifrig and a safe. We did not eat at the hotel (restaurant and lobby were under renovation) but chose to walk across the street and eat at Blue Marble at the airport for dinner and breakfast the next morning. The hotel is directly opposite the car rental counters which is very convenient if you are arriving one day and picking up your rental car the next. The price of the hotel is not a bargain but is decent value for money considering it is quiet for sleeping and the only hotel at AKL airport with such a convenient location. We did consider the Ibis which is less expensive and farther away, but agreed that we were glad we had chosen the Novotel despite the higher price point.
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Date of stay: February 2020
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: Ask for a room on a high floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Auckland Airport, Guest Services / Front Office at Novotel Auckland Airport
Responded 3 Mar 2020
Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am very delighted in hearing of your great recent stay with us at 'Our Place.' My apologies for the inconvenience caused of our renovations- not the most ideal of situations but a necessary one. Which are in-fact nearing their end! Not long to go until our new restaurant Thirteen50 Bar & Bistro is operational. I trust then 'Our Place' will be much more accommodating for you. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport
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odejeu wrote a review Jan 2020
Wellesley, Massachusetts
5.0 of 5 bubbles
Stayed 2 nights, there is a bus to downtown every 1/2 hour or so, modern rooms, great, you do not hear the airplanes, great sound insulation. Car rentals just across street. All in all great stay, highly recommend if you are in the area. I used it as a base to drive to Rotorua for one day and fly out to Christchurch.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from novotelakl, Guest Relations Coordinator at Novotel Auckland Airport
Responded 9 Jan 2020
Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It is definitely a good home base! I am delighted you appreciated the facilities both internally as well as externally. I trust the team looked after you well during your time with us also. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport
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mai_w_www wrote a review Jan 2020
3.0 of 5 bubbles
I have mixed feelings for Novotel Auckland Airport: the plus include the location, which is literally right across the road from the airport. And they have offered free late checkout, which is a life saver so that I do not need to wait for my afternoon flight the following day in the airport.

Two downsides are: no slippers in the room but luckily i was just staying for a night. I can understand that maybe for an airport hotel most guests are not staying for long but still i have stay in a lot of airport hotels which would still offer slippers. Had to walk in my boots whenever i got out of bed which was ridiculous. Second thing is lack of free wifi unless you are joining their membership. If this is 10 years ago maybe this would have been totally fine. But honestly nowadays most hotels in big cities would offer free wifi so it seems rather backwards to charge for wifi really.

Conclusion: If for the mere convenience of its location, it is the perfect place. I arrived at Auckland late at night and had to take another flight out, so it’s perfect. However, probably not the best place to stay at if you are staying for more than one night.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from novotelakl, Guest Relations Manager at Novotel Auckland Airport
Responded 19 Jan 2020
Kia ora mai_w_www, Thank you for providing us with your feedback about your recent experience with us. I am pleased to announce that we are undergoing some exciting changes here at Novotel Auckland Airport with the ground floor lobby and restaurant refurbishment along with our entertainment system upgrade. In mid-March we will be opening our new restaurant ThirteenFifty Bistro & Bar which will see a new redesigned menu & an improved ambiance & vibe. Our old restaurant The Square has now closed and we have a Pop-up Temporary restaurant on Level 2 in its place with a limited menu. It is a great location that we have for sure and I am pleased that you agree with that too. We love to take care of our guest and help out where ever we can and if that is providing a late check-out then we will do our best. I am very sorry that during your stay your room has had no slippers, we are more than happy to bring these to your room at your requests. Slippers and Robes are standard only on our Premium floor rooms Level 10 & 11. We look forward to being able to welcome you back again soon and have the opportunity to serve you in our new restaurant. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport
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John H wrote a review Feb 2020
Sudbury, United Kingdom
+1
4.0 of 5 bubbles
Just a short walk from the International arrivals terminal, check in was quick and easy and we were in our room in minutes. The room was quite spacious with a king size, very comfortable, bed. Facilities included a flat screen TV, minibar, tea & coffee making, safe etc. The bathroom had a separate toilet and walk in shower with all necessary toiletries. We had buffet breakfast in the pop up restaurant on level 2, as the main restaurant on the ground floor was being refurbished, and the large selection of hot and cold food was very good. Overall, service was very good.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from novotelakl, Guest Relations Coordinator at Novotel Auckland Airport
Responded 4 Feb 2020
Kia ora John, It is wonderful that we had you staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am delighted to hear of your thorough appreciation for our in-room amenities, I trust your room had everything you needed. It is also great that our temporary restaurant did not put you off dining. Our new restaurant Thirteen50 will be operational mid-march, I welcome you to pay us a visit around this time for a superior dining experience. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Cooridnator Novotel Auckland Airport
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Akshay wrote a review Feb 2020
2.0 of 5 bubbles
I was very disappointed by the whole experience, as a return guest of this hotel.

48 hours after making a booking, I was informed by email that the whole ground floor including restaurant was under construction during my stay. There was no information on their website, so it felt like a sneaky way to trick you into making the booking without providing all the information upfront.

I decided not to cancel and give it a chance. Upon arriving to my room, I tried to order room service and was told it would take 1 hour to 1.5 hours to arrive. They suggested I try to “pop up restaurant” on level 2, which I did. Upon arrival I was told any a la carte orders would take 45 minutes to 1 hour to arrive. Neither of this options is acceptable, for the price you pay to stay at the hotel. The only option I had was to eat from an over priced buffet, which was average at best.

I work in the hotel industry and know that the very least this hotel should have done is plan extra staffing in the kitchen and restaurant, knowing that there would be delays in their temporary kitchen.

For the price I paid, I was very disappointing. The location was the only positive of my stay.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jay Duggan, Guest Services / Front Office at Novotel Auckland Airport
Responded 19 Feb 2020
Kia ora akshayislandboy, Thank you for taking the time to provide us with your feedback about your experience. My sincere apologies that your experience did not meet your expectations while staying with us. Our website does have the information in relation to our refurbishments, this has been in place since the start of January under the Hotel description. We do our very best to ensure that all guests are notified via email to which I will look over again to see if there is anything else we can do to improve this aspects during the final couple weeks of refurbishments. Regrettably during our refurbishments we have had to move from our main kitchen to a much smaller kitchen and in doing so we have had to implement a limited a la carte menu which is provided in our Pop-up Restaurant & as our in-Room Dining menu. When there are more In-Room dining orders this will see a delay in delivery of the a la carte meals. It is great to know that our location was a positive for your stay. Again my sincere apologies for the experience you had while staying with us. We look forward to welcoming you again soon and having the opportunitiy to better our service in our new restaurant Thirteen50 Bistro and Bar opening mid-March. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport
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missvtravels wrote a review Aug 2020
Worldwide
+1
4.0 of 5 bubbles
I had about 8 hours transit through Auckland. When I got out of the airport, I just walked over as I wanted to have a good breakfast. It seems they have set the restaurant temporarily in a conference room (back in mid-Feb 2020), the buffet breakfast was NZD34. All the expected items for a hotel buffet breakfast were available and I could have a full English breakfast which was great. Ordered a coffee but the staff seemed to have forgotten about it, after waiting for a long while, I looked intently at the staff bringing in coffee for another guest, I guess he suddenly remembered my order and went to get it.

I emailed before trip to see if I could book a day room and was informed that there will not be doing any days rooms during that period due to hotel undergoing refurbishment. I was really tired and since I was there already, I thought I will check with the reception, the staff said she could arrange such. She asked the time I wish to have the room so I let her know from 9am to 2pm, she let me know the costs which was NZD129. One odd thing was they charged 2% for paying with credit card, I never came across a hotel charging extra for credit card and this felt a bit cheeky.

Paid and got the key. The room and shower are nice and reach expectations of a Novotel, the bed is comfortable and good sound proof windows, very quiet inside. Restaurant and reception staff are all quite warm.

Overall, happy with both the breakfast and the day use of the room, I was able to catch up on rest properly which kept me sane between 2 long haul flights.
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Date of stay: February 2020
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Auckland Airport, Guest Services / Front Office at Novotel Auckland Airport
Responded 28 Sept 2020
Kia ora, It is fantastic to have had you stay with us at Novotel Auckland Airport and we appreciate the great review score. It is really great to read through your past experience with us at 'Our Place.' A lot has changed since your visit but it is brilliant to hear of your time spent. I am pleased the team were able to fit you in for the time that you needed, after long journeys it is vital to get that well needed R&R. My apologies for the surprise in our credit card surcharge- it is pretty standard in most hotels in New Zealand. I trust this did not hinder your experience too greatly. Again, thank you for the great review of your stay with us and we look forward to welcoming you again in the future. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport
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nlems17 wrote a review Mar 2020
Washington DC, District of Columbia
5.0 of 5 bubbles
This hotel is such a godsend after a long international flight. It is literally across the street from the international arrivals terminal, which is also where the Sky Bus picks up before heading into downtown Auckland.

We opted for the 8am early check-in, and the woman who checked us in actually got us in when we arrived around 7:30am. She was very lovely and gave us lots of helpful information.

The room was clean with lots of fun modern touches. We especially loved the large shower and complimentary toiletries. It was truly sound proof — we slept very well! While our room looked over the parking lot, I’m including a picture of the view from the hallway. Beautiful!

We ordered room service, and the chef was SO accommodating to my mother who was struggling with an upset stomach but needed to get some food down. Time and time again, the staff went above and beyond to help make our stay perfect. Thank you, Novotel!
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Auckland Airport, Guest Services / Front Office at Novotel Auckland Airport
Responded 12 Mar 2020
Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It is really amazing to hear of your great recent experience with us at 'Our Place.' I am really delighted that the team accommodate you well throughout your stay. Especially that the chef assisted you personally! Perhaps your next visit you will have a nice view of the runway/harbor- it definitely makes for a relaxing time. A pleasure to have had you stay and we look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport
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jhw0101 wrote a review Jan 2020
Bay Area
1.0 of 5 bubbles
So we paid $300 for this hotel for the convenience, we booked through Novotel, and requested higher floor. Upon check in, I noticed that we were assigned to the lowest possible floor. So I asked nicely if there were any room on the higher floor, the Indian guy at the front desk simply replied you were only staying here for one night! Can’t believe how rude this guy is. How many customers are staying multiple nights at an Airport hotel? We paid for breakfast, no mention of that either. The room was tiny, bathtub was very tall, which makes it hazardous getting in and out. I would not stay at this hotel again!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from novotelakl, Guest Relations Manager at Novotel Auckland Airport
Responded 19 Jan 2020
Kia ora jhw0101, It is wonderful that we had you staying with us at Novotel Auckland Airport and thank you for providing us with your feedback about your stay. I am very sorry that your experience with us was nto to the high standard that we set ourselves to achieve. Do you happen to remember the receptionists name whom was checking-you in? What was the name your booking was under & what dates did you stay? This will help me with my investigation into this. You can contact me directly on h7485-gr@accor.com I am so very sorry that you received this experience, I will also be talking with our reception team to ensure that they are correctly explaining all the relevant information to our guests. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport
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Answer from Sha
New Zealand4 contributions1 helpful vote
Check in is from 2:00pm onwards, and since it is an airport hotel, you should be fine. Just make sure to call and let them know in advance. Their front desk is manned 24/7.
neolac asked a question Nov 2023
Haiku, HI22 contributions10 helpful votes
Is room service available?
Answer from Fang
Auckland, New Zealand258 contributions65 helpful votes
Yes, was quite good actually
Liss asked a question Oct 2023
New York City, New York6 contributions
Can I do laundry somewhere
Liss asked a question Oct 2023
New York City, New York6 contributions
Can I do laundry
Answer from Nigel Nazareth
Auckland Central, New Zealand
Kia ora GoPlaces25677517161, Regrettably we do not have any on-site laundry services available. All of our guest laundry is taken off-site to be cleaned- we do offer a same day delivery though. Naku Noa | Kind Regards Guest Relations
Answer from fourofuss66
Ohakune, New Zealand54 contributions66 helpful votes
Yes there is .
Jetzin wrote a tip 21 Jun
Wellington, New Zealand53 contributions20 helpful votes
2.0 of 5 bubbles
"Avoid ordering room service. The food is poor and luke warm. It’s over priced. The location to the international airport is excellent."
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Tahlia B wrote a tip 14 Jun
1 contribution
1.0 of 5 bubbles
"Be careful they charge you for purchases you did not make "
Read full review
Janelle M wrote a tip May 2024
25 contributions
5.0 of 5 bubbles
"Ask for a room overlooking the runway"
Read full review
jules409 wrote a tip Apr 2024
Hudson, Ohio74 contributions33 helpful votes
5.0 of 5 bubbles
"Super convenient if you have an early flight"
Read full review
viv H wrote a tip Apr 2024
Melbourne, Australia156 contributions81 helpful votes
5.0 of 5 bubbles
"If picking up a rental car from the airport, leave your bags in the room, sort your car out and then pick up bags."
Read full review
Not the right property for you?
There are more places to choose from in the Mangere area.
PRICE RANGE
$281 - $301 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel auckland airport hotel mangere
LOCATION
New ZealandNorth IslandAucklandMangere
NUMBER OF ROOMS
263
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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NOVOTEL AUCKLAND AIRPORT - Hotel Reviews & Price Comparison (Mangere) - Tripadvisor

Frequently Asked Questions about Novotel Auckland Airport
Which popular attractions are close to Novotel Auckland Airport?
Nearby attractions include Jean Batten Statue (0.1 km).
What are some of the property amenities at Novotel Auckland Airport?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Novotel Auckland Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Auckland Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Auckland Airport?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Novotel Auckland Airport?
Conveniently located restaurants include Glamp Grounds, Sushi Bar Hayama, and McDonald's.
Are there opportunities to exercise at Novotel Auckland Airport?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Novotel Auckland Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Auckland Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Auckland Airport?
The staff speaks multiple languages, including English, Dutch, and Korean.
Are there any historical sites close to Novotel Auckland Airport?
Many travellers enjoy visiting Howick Historical Village (15.1 km), Eden Garden (14.2 km), and Highwic (14.7 km).
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