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Sudima Kaikoura
114 Esplanade,, Kaikoura 7300 New Zealand
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Avg. $378 /night, 3/17 - 3/18
$402
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$311
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$219
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About
#8 of 19 hotels in Kaikoura
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located on the shoreline, Sudima Kaikōura is a brand new 4.5-star hotel with stunning views of mountains and sea. It’s just a short walk from the township’s retail centre and main activity and attraction booking centres. With state-of-the-art facilities it is the first hotel of this size and quality in Kaikōura, making it the place to stay for visitors to the region.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Outdoor furniture
24-hour front desk
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Laundry service
Room features
Air conditioning
Room service
Safe
Iron
Refrigerator
Bath / shower
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Romantic
Languages Spoken
English
Location
114 Esplanade,, Kaikoura 7300 New Zealand
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 62 out of 100
62
Christchurch Intl Airport
152.5 km•
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Car Hire
17 Restaurants
within 1 kilometer
Reviews
4.5
87 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Sudima Kaikoura is frequently lauded for its inviting atmosphere and spotless conditions, offering modern and comfortable rooms with scenic views that guests appreciate. However, opinions are split on the value, with some feeling the cost, especially of the breakfast buffet and bar, undermines the otherwise quality stay.
Its prime location earns consistent praise, situated conveniently near local attractions. While many guests commend the friendly staff, service experiences have varied, with some noting room for improvement in housekeeping and staff attentiveness.
Location
Picturesque
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
The room, the bed, the shower, the shampoo/soaps, the TV, the tea/coffee facilities, - all 100% everything you want from a hotel room, the bar had very good beers on tap, and the buffet breakfast was extremely good. Its expensive but worth it.
However a couple of minor things - the extractor fan in the bathroom wasn't operational, the iron was so dirty I refused to use it on my clothes (& yes I could have asked for a clean one but we were rushing out the door for a diiner booking) and the 'heated' pool is not heated - apparently its only heated during the summer due to financial reasons.
However a couple of minor things - the extractor fan in the bathroom wasn't operational, the iron was so dirty I refused to use it on my clothes (& yes I could have asked for a clean one but we were rushing out the door for a diiner booking) and the 'heated' pool is not heated - apparently its only heated during the summer due to financial reasons.
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Date of stay: June 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charmaine Carroll, General Manager at Sudima Kaikoura
Responded 6 Aug 2024
Thank you for your detailed feedback and for recommending our hotel. We’re delighted to hear that you enjoyed the room amenities, bar selection, and buffet breakfast. It’s wonderful to know that you felt your stay was worth the expense. We apologise for the minor inconveniences you encountered. Your feedback is valuable, and we will address these issues to improve our services. Thank you for choosing to stay with Sudima Kaikoura
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Sudima Kaikoura is a brand new hotel and there’s nothing here we would fault - a big, bright room, superb comfy bed and the best hotel bathroom we’ve seen in NZ. There’s a small fridge, pod coffee maker, and kettle in the room, as well as a large chrome cast TV. Location is pretty good, right among the tourist strip directly opposite the beach, approximately mid way between the town and the peninsula. You could walk to both, but would be better of driving to the car park at the end to start the peninsula walk, or back into town if you want to skip the hotel’s restaurant. Plenty of parking right outside the back door, and with a pool and gym onsite. If choosing the big corner rooms be aware they have no opening doors or windows, so, if that matters, select the pricier adjoining balcony rooms.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charmaine Carroll, General Manager at Sudima Kaikoura
Responded 3 Mar 2024
Kia Ora Stephen S, Thank you for your wonderful review of Sudima Kaikoura. We are thrilled to hear that you had a faultless experience with us. Your positive comments about our big, bright rooms, superb comfy bed, and the best hotel bathroom you’ve seen in NZ are greatly appreciated. We’re glad that you found the in-room amenities, including the small fridge, pod coffee maker, kettle, and large chrome cast TV, to your liking We’re pleased to know that you found our location convenient, right among the tourist strip directly opposite the beach, and midway between the town and the peninsula. Your feedback about the ample parking, pool, and gym facilities is also much appreciated Once again, thank you for your recommendation. We look forward to welcoming you back on your next visit
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We stayed Sudima Hotel in Kaikōura one night at the Sudima Hotel in Kaikōura and really enjoyed the facilities. With a view across the road to the beach this hotel felt so special and dining in their feature restaurant, Hiku added to the experience. We tried the chicken, the potato & black truffle balls, then fish of the day and the slow cooked lamb shoulder (so soft) plus the orange cake and their tiramisu – YUM! Thank goodness the bed was so comfortable. Do stay here when you are next in Kaikōura.
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Date of stay: December 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vee Mosese, Other at Sudima Kaikoura
Responded 29 Dec 2024
Kia Ora Shoalies. Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay at the Sudima Hotel in Kaikōura. It’s great to know that our location, with its beautiful beach views, made your visit special. We’re also delighted that you had a memorable dining experience at our Hiku restaurant and enjoyed the variety of dishes, especially the slow-cooked lamb shoulder and desserts. We’re glad the comfortable bed added to your overall satisfaction. We look forward to welcoming you back on your next visit to Kaikōura.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is located on the Esplanade in Kaikoura, across the road from a stone beach.
On check in we received a quite cold but courteous greeting, A warm welcoming greeting would have been nicer. No help was offered with our luggage, but we did locate a trolley to get our luggage from our car, in the small free car park, to our room on the fourth floor.
Our room was a good size. As it was a corner room we enjoyed double aspect floor to ceiling windows. The room was far from functional, which we would describe as style over substance. For example there were five hooks located on the wall behind the door to hang clothes, no wardrobe. The height of two of these hooks was out of reach for anyone less than around 1.9m tall. The limited shelf storage was at a very low level which we found unusable.
The bathroom was a good size with a choice of shower heads, but more thought needed to have been given to the positioning of the controls, which we found inconveniently sited. Two stainless steel pins in the polished concrete wall was all the hanging space available for two bath towels, two hand towels and two bath robes. Completely inadequate. On check out I raised these issues and was told that the lack of towel rails in the bathroom had been identified by previous guests and was something that was going to be rectified.
Sachets of instant coffee were all that was available. Unlike other hotels who, as standard, provide coffee machines of a coffee pot.
We stayed for 4 nights and it appeared the bedding was not changed throughout our stay. We know this as a mascara stain was made on a pillow case on our first night and it was still there on our fourth night.
We have already written a separate review about our dinner dining experience in the hotels Hiku restaurant. However breakfast was reasonable but choices were limited. The only fruit available was that which had been cut up and placed in a bowl. Bananas were noticeably absent as was any fish.
For the rates charged we did not feel we received good value for money.
Having now experienced the Sudima Service Model, we would not return to this hotel and are unlikely to use any other hotels in this group.
On check in we received a quite cold but courteous greeting, A warm welcoming greeting would have been nicer. No help was offered with our luggage, but we did locate a trolley to get our luggage from our car, in the small free car park, to our room on the fourth floor.
Our room was a good size. As it was a corner room we enjoyed double aspect floor to ceiling windows. The room was far from functional, which we would describe as style over substance. For example there were five hooks located on the wall behind the door to hang clothes, no wardrobe. The height of two of these hooks was out of reach for anyone less than around 1.9m tall. The limited shelf storage was at a very low level which we found unusable.
The bathroom was a good size with a choice of shower heads, but more thought needed to have been given to the positioning of the controls, which we found inconveniently sited. Two stainless steel pins in the polished concrete wall was all the hanging space available for two bath towels, two hand towels and two bath robes. Completely inadequate. On check out I raised these issues and was told that the lack of towel rails in the bathroom had been identified by previous guests and was something that was going to be rectified.
Sachets of instant coffee were all that was available. Unlike other hotels who, as standard, provide coffee machines of a coffee pot.
We stayed for 4 nights and it appeared the bedding was not changed throughout our stay. We know this as a mascara stain was made on a pillow case on our first night and it was still there on our fourth night.
We have already written a separate review about our dinner dining experience in the hotels Hiku restaurant. However breakfast was reasonable but choices were limited. The only fruit available was that which had been cut up and placed in a bowl. Bananas were noticeably absent as was any fish.
For the rates charged we did not feel we received good value for money.
Having now experienced the Sudima Service Model, we would not return to this hotel and are unlikely to use any other hotels in this group.
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Date of stay: February 2024Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charmaine Carroll, General Manager at Sudima Kaikoura
Responded 3 Mar 2024
Thank you for taking the time to share your detailed feedback about your recent stay at our hotel. We sincerely apologise for any inconvenience you experienced and appreciate your comments as they allow us to identify areas where we can improve. We understand that a warm welcome sets the tone for a great stay, and we regret that we fell short in this regard. We will address this with our front desk team to ensure a more welcoming experience for all our guests. We’re disappointed to hear that you would not return to our hotel or use other hotels in our group. We value all our guests and would like to assure you that your feedback has been taken seriously. We hope that we will have another opportunity in the future to provide you with the exceptional experience that we strive to offer all our guests
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'd like to give this hotel a really good review, but.......the hotel itself is very nice, the rooms spacious, comfortable, everything works, it is a handsome property, good location, breakfast buffet is standard but adequate, overall high cleanliness standards. But there is no feeling, very little guest engagement, and rigid policies.
A first night dinner in the restaurant was good food, no service. Entree was served before appetizer, dishes weren't cleared, and I had to leave the table to find someone to get a desert menu. Even after that, no one came to table to take a desert order. If you are going to brand your restaurant " Classic, Rustic, Elevated", then the service needs to be "elevated" to a better level.
When I left my key card in the room and asked for help from the reception, I was scolded and told the hotel doesn't have enough key cards, so take better care of my key!
Finally, a complete lack of flexibility or even willingness to listen when a late check out was requested was beyond understanding. I had just spent three nights in the hotel, it was running 25% occupancy ( informed by the reception ) and, I had forward bookings at the Sudima Christchurch and Sudima Auckland for the next two nights. I was flat out told that Policy does not allow for late check outs anytime occupancy is over 10%. There was no understanding that I was moving to another Sudima Hotel and absolutely no flexibility.
A little more wait person attention during dinner, a response life "let me make you a new key, but please return it once you get your keys from your room", and some flexibility when a guest, even a tourist, is telling you I am loyal to your hotel company during this visit, and this hotel can "elevate" to a better rating.
More guest attention recommended ( and maybe make the corporate policies more guest friendly and flexible )
Kaikouri is a special place, better guest service and engagement can make the Sudima Kaikoura the same.
Note : the hotel duty manager ( Joseph ) made a good attempt to recover the situation at check out, and once engaged, was very warm and kind. Breakfast service from Jasmine was also warm, friendly and attentive.
A first night dinner in the restaurant was good food, no service. Entree was served before appetizer, dishes weren't cleared, and I had to leave the table to find someone to get a desert menu. Even after that, no one came to table to take a desert order. If you are going to brand your restaurant " Classic, Rustic, Elevated", then the service needs to be "elevated" to a better level.
When I left my key card in the room and asked for help from the reception, I was scolded and told the hotel doesn't have enough key cards, so take better care of my key!
Finally, a complete lack of flexibility or even willingness to listen when a late check out was requested was beyond understanding. I had just spent three nights in the hotel, it was running 25% occupancy ( informed by the reception ) and, I had forward bookings at the Sudima Christchurch and Sudima Auckland for the next two nights. I was flat out told that Policy does not allow for late check outs anytime occupancy is over 10%. There was no understanding that I was moving to another Sudima Hotel and absolutely no flexibility.
A little more wait person attention during dinner, a response life "let me make you a new key, but please return it once you get your keys from your room", and some flexibility when a guest, even a tourist, is telling you I am loyal to your hotel company during this visit, and this hotel can "elevate" to a better rating.
More guest attention recommended ( and maybe make the corporate policies more guest friendly and flexible )
Kaikouri is a special place, better guest service and engagement can make the Sudima Kaikoura the same.
Note : the hotel duty manager ( Joseph ) made a good attempt to recover the situation at check out, and once engaged, was very warm and kind. Breakfast service from Jasmine was also warm, friendly and attentive.
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Date of stay: July 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Fresh brewed coffee is available if you ask, charged by the cup, but is much better than the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charmaine Carroll, General Manager at Sudima Kaikoura
Responded 6 Aug 2024
Thank you for taking the time to share your detailed feedback. We appreciate your kind words about our hotel’s facilities, location, and cleanliness. We’re glad to hear that you enjoyed the comfort of your room and the quality of our breakfast service. We sincerely apologise for the shortcomings you experienced during your stay, particularly with the restaurant service and the handling of your key card issue. We will address these issues with our team to ensure improvements are made. Thank you for acknowledging the efforts of our duty manager, Joseph, and our breakfast server, Jasmine. We will pass on your kind words to them. We thank you fo choosing to stay with Sudima Kaikoura
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel itself is nice. Location is right on the water so lovely scenery. However, I would stay away from the breakfast buffet. Even though they display a breakfast menu, they will not serve you that if they are offering the buffet. The food on the buffet was some of the most tasteless food I have ever eaten. Even the pastries were off, having almost a smoked flavor. Bizarre! Need to up their game a bit in this area if they are stating a 4+ star hotel.
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Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vee Mosese, Other at Sudima Kaikoura
Responded 12 Dec 2024
Kia Ora Mötley L. Thank you for your detailed feedback. We’re glad to hear that you enjoyed the hotel’s location and the lovely scenery. We apologize for your experience with the breakfast buffet. It’s disappointing to learn that the food did not meet your expectations, and we appreciate you bringing this to our attention. Thank you for your valuable feedback, and we hope to have the opportunity to provide you with a better dining experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was great . Very new with the modern touches such as plenty of USB sockets and. chromcast on tv . The bed and pillows were so comfortable. Location was ideal , would have loved a sea front view. Staff were so friendly Reception , housekeeping and ground staff Thoroughly recommend a stay here
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Date of stay: December 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vee Mosese, Other at Sudima Kaikoura
Responded 4 Feb 2025
Kia Ora StanB0110. Thank you so much for your wonderful review. We’re thrilled to hear that you enjoyed the modern touches, comfortable bed and pillows, and our ideal location. It’s great to know our friendly staff made an impression, and we truly appreciate your recommendation. We hope to welcome you back at Sudima Kaikoura soon, and next time, please do consider that sea front view room.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very modern hotel. Really great rooms with plenty of power sockets and plenty space for cases. Large comfortable beds. Quiet room - we rather liked the slight sound of the waves. Service was great. Unlike other reviews we had very good experience in the restaurant - maybe service has been improved recently. We found it to be higher quality and better value for dinner compared to other higher end dining in Kaikoura. We did not have breakfast - much better value across the road at Dolphin encounter cafe.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Free parking behind - you can access the lifts best from there so leave cases in the car before...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charmaine Carroll, General Manager at Sudima Kaikoura
Responded 3 Mar 2024
Thank you for your wonderful review of our hotel. We are delighted to hear that you enjoyed your stay with us. Your positive comments about our modern hotel, great rooms with plenty of power sockets and space for cases, large comfortable beds, and the quietness of the room are greatly appreciated. We’re glad that you enjoyed the slight sound of the waves - it’s one of the unique charms of our location. We’re pleased to know that you found our service to be great and had a very good experience in our restaurant, Your feedback about the value and quality of our dinner compared to other higher-end dining in Kaikoura is much appreciated Once again, thank you for your recommendation. We look forward to welcoming you back on your next visit
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff here were the most friendly and helpful we have encountered on our 5 weeks in Australia and NZ. We had our room changed to one with a great view of the snow tipped mountains without any quibble and good advise on best sights. The pool proved a lovely oasis on a hot afternoon after lots of walking. Town and its range of restaurants can be reached by a 10 minute flat walk and the Pier Hotel a similar distance the opposite way. We walked 30 minutes further than the Pier and found a good spot from seal watching. The BBQ lunch along this coastal walk is a treat too!
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Date of stay: March 2025Trip type: Travelled as a couple
Room Tip: Car park free on road outside if car park full.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vee Mosese, Other at Sudima Kaikoura
Responded 1 week ago
Kia Ora Peter. Thank you so much for your fantastic feedback. We’re thrilled to hear that our team provided you with friendly and helpful service during your stay, it’s always our goal to ensure our guests feel well taken care of. We’re glad you enjoyed the stunning view of the snow-capped mountains and found the pool to be a relaxing oasis after your walks. It sounds like you had an amazing time exploring the town and surrounding areas, and we’re happy to hear you discovered some great spots for seal watching and enjoying a BBQ lunch. We truly appreciate your kind words and hope to welcome you back at Sudima Kaikoura for another memorable stay in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Sudima on New Years Eve as a treat to ourselves. On arrrival at 2.15pm our room was not ready. We had to wait in the lounge until about 3.30pm. Our room was a corner, sea view room which I must say was spotlessly clean. The bed was extremely comfy but, for the high price we paid for this room, not value for money. No wine glasses, no biscuits, no bottled water, no milk for tea, no coffee plunger, wardrobe was a few hooks on the wall behind the door. We were unable to dine in the restaurant as it was fully booked so we were encouraged to have room service. The fish and chips we had was lovey but could have been a lot hotter - and almost half a lettuce and little else as a garnish. Breakfast was unremarkable but adequate.
However on the positive side ALL the staff were amazing and so very pleasant and helpful whilst working under some degree of pressure - we were not the only people waiting for their room to become available and some of those people were not as patient and accommodating as us.
For $600+ for room, meal and breakfast this was CERTAINLY not value for money. Please please look at your pricing structure and what you provide within that. It’s such a shame to have to give this hotel not such a good review when it has the potential to be very special. And look after your staff - they are special.
However on the positive side ALL the staff were amazing and so very pleasant and helpful whilst working under some degree of pressure - we were not the only people waiting for their room to become available and some of those people were not as patient and accommodating as us.
For $600+ for room, meal and breakfast this was CERTAINLY not value for money. Please please look at your pricing structure and what you provide within that. It’s such a shame to have to give this hotel not such a good review when it has the potential to be very special. And look after your staff - they are special.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brad McGlynn, General Manager at Sudima Kaikoura
Responded 22 Jan 2023
Dear Pamela P Thank you for your feedback, firstly my apologies for the late access to your room. To clarify the amenities in the room we do not supply wine glasses, biscuits, coffee plunger and bottled water, milk should have been in your fridge, I have spoken to our housekeeper re the checking process for our amenities. In regard to the wardrobe not being in the room we hope to have this rectified shortly as there has been a supply issue. I have passed your comments to our Head chef & Restaurant Manager re your dining experience in Hiku & room service. Thank you for acknowledging the team as that is much appreciated. My sincerer apologies that we did not meet your expectations on this occasion.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$214 - $303 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandSouth IslandCanterbury RegionKaikoura
NUMBER OF ROOMS
120
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Sudima Kaikoura
Which popular attractions are close to Sudima Kaikoura?
Nearby attractions include Ohau Point Seal Colony (1.0 km), Kaikoura Museum (0.8 km), and Kaikoura Lookout (1.2 km).
What are some of the property amenities at Sudima Kaikoura?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Sudima Kaikoura?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
What are some restaurants close to Sudima Kaikoura?
Conveniently located restaurants include Zephyr Restaurant, Cafe Encounter, and Coopers Catch Kaikoura.
Are there opportunities to exercise at Sudima Kaikoura?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Sudima Kaikoura located near the city centre?
Yes, it is 0.6 km away from the centre of Kaikoura.
Are there any historical sites close to Sudima Kaikoura?
Many travellers enjoy visiting Fyffe House (1.9 km).
Is Sudima Kaikoura accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.