This motel is one of our go to stays when in Palmerston as its handy to where we need to be, the park is just across the road and very easy to get around. It is more heading to Massey end of town but is only a 5 min drive to the city centre. We always get the 2 bedroom apartment and it is very spacious and clean. Only downfall is when in the lounge you can hear the traffic whooshing past so when quiet is a bit annoying. Staff are very friendly and helpful. If price is right will be staying again.
Their booking system is confusing and flawed. The confirmation emails they send make no sense and have errors regarding payment. If a confirmation email states 50% of payment has already been paid, it should be correct - not to turn around and say they never charged you at that time. After the staff indicated to me she would look into it, I was notified that my card had been charged. This is not the communication or customer service I would expect when you are paying for a service. I have not had an experience with making payment like with this motel. It’s asking for confusion and error. The staff are friendly enough however very hard to communicate with which makes errors much worse. Rooms themselves were fine, very tired however. Will definitely not be returning
This used to be our favourite Motel in Palmerston North. We have stayed there for many years to attend the Stock Car teams Champs, however the ownership changed in December and our forward booking of 11 months was cancelled just three weeks before we were due to stay there. We just recieved an E-Mail that due to renovations our booking has been cancelled. Unbelievable! No answer to our E-Mail and a most unhelpful person on the reception desk.Try finding accomodation in Palmerston North over Waitangi weekend. I will never stay there again nor would I recommend anyone else does as this new owner is just as likely to cancel your booking.
Cancelled our booking 3 weeks out from our trip on an extremely busy weekend in Palmerston North. We’re unable to secure more accommodation. When explaining that we were going to be really out of pocket for flights etc there was no response. Would not recommend booking without a backup plan.
Excellent staff friendly Asian I think Chinese very accommodating and speak great English and are very good to their guests.firstly they greet me like a new zealander respecting my culture "smiling" and they gave me a discount and I was given a lovely gift for xmas and a xmas card hand written wishing me all the best.Never before have I had such a nice thing happen from a owner.rooms immaculate clean facilities superb cooking is possible the showers nice and hot and the towel rack is warming the towel.room was serviced and I was greeted again the next day with a smile and more milk.Excelkent location by the esplanade and manawatu river for walks ice cream and local birdlife and fauna.Really impressed I highly recommend.Thank you good people from Harringtons MERRY xmas!!