We were on a group tour and the manager came on the coach to welcome us. It is located on the lake front with serene surrounding and fabulous shrubs and garden with fantastic colourful lighting at night. Rooms need upgrading and refurbishment. Really awesome restaurant for dinner and breakfast with great service.
Great Hotel. Only been here for meals and coffees, plus a Xmas function, but really like the place. Staff, food and comfy surroundings are wonderful. Recommend. My favourite go-to in Te Anau (winter or summer).
I was disappointed with this hotel, not that it was bad but it didn't feel right, there were NO niceities bout it, our toilet broke, yes they fixed it, but......it was in a good location to getting to the city Didn't feel the staff in the restaurant worked hard or cared
My wife and I were on an organized tour of New Zealand. We stayed here for 1 night. The manager Brent came onto our tour bus to welcome us in person when we arrived. The grounds are spacious, as are the rooms. My wife and I had room #139. The bed was comfortable, and there was sufficient storage space. My only complaint is that the shampoo and conditioner contain methylparaben and propylparaben, which are bad for you, endocrine-wise. There were 2 guest laundries. The washer and dryer cost 2 NZD per machine per load. You can buy washing powder for 2 NZD at the front desk. We ate dinner and breakfast in the MacKinnon Room Restaurant. The food was good. This was the first place we stayed at during our 18-day tour that the hostess at the restaurant asked for your room number, before seating you for breakfast, and then asked you to use the hand sanitizer by the hostess stand. The hotel was within walking distance of the waterfront, restaurants, a grocery store, and attractions (Te Anau Glowworm Caves).…
The public spaces (bar and reception area) are attractive and upscale (by Te Anau standards), but the hallway to rooms, and room 129 in particular where we stayed, were really tired: Worn, outdated furniture, drapes. Kind of dark/depressing. Food served in the bar area (soup/salad) was blah. We saw a lamb shank going to another table that looked good. Front desk a little haughty by NZ standards--everyone we met elsewhere was so friendly and helpful. We emailed management to suggest they remove the shared cloth towels in the public bathroom (down the hall from the restaurant) since shared towels are never a good idea, and seemed really weird and possibly dangerous in light of C-19. (Signs at the front desk contained C-19 protocol advisory.) The towels were gone the next day, but I never heard from management in reply to my email. Made us wonder what other hygienic practices were being overlooked. Call me germaphobe!…
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