We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Novotel Queenstown Lakeside

Show Prices
Certificate of Excellence
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Novotel Queenstown Lakeside
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,000 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,810: English reviews
Start your review of Novotel Queenstown Lakeside
 Click to rate
Llangollen, United Kingdom
Reviewed yesterday NEWvia mobile

Dinner for 3 in the restaurant.Pleasant open plan room and we were given a choice of table. Friendly waitress explained the menu and we ordered starters and mains. Service was prompt and food very good. We chose pork and fish with 2 sides each , well presented and good value. Total cost including drinks Nzd50.00 per person. Parking was a...

 Report
Helpful?
Thank davidcogan39
Auckland, New Zealand
HOTEL’S FAVOURITE REVIEW
Reviewed 28 January 2017 via mobile

We were welcome by the GM Mr Moore, he was very friendly and briefly explained all facilities and services at the hotel. We had a fantastic 3 days. Everything was absolutely “Best in Class” and we absolutely enjoyed our stay. Welcome snack in room and the room was very nice with a view of the lake. The room service was...

 Report
Helpful?
1Thank FPeter_12
About Hotel's Favourite Review
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Peter Thank you for your review and for your email which I have passed on to the team. We appreciate all feedback and do enjoy being able to pass on the good feedback as the team work very hard for this and as you say - I am very proud of them and their efforts. We are continually looking...

Reviewed 4 days ago NEWvia mobile

The Novotel is stunningly situated, as it says, on the Lakeside. To wander out of room, straight down the hotel patio and find yourself on the lake edge was a bit special. We too avoided breakfast as we thought it over priced and besides there several quality cafe nearby. The dinner menu was simple, yet very tasty and by comparison...

 Report
Helpful?
Thank Christopher C
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Christopher C Thanks for your comments - it is a shame that you did not have our breakfast - we believe it to be the best buffet breakfast in town and we work hard to be able to offer a great range of foods. We agree that you can get a cafe breakfast cheaper at times but it does...

Mumbai (Bombay), India
Reviewed 5 days ago NEW

This hotel has a marvelous location. It's a cusp of being Right by the lake & in the main town center. From Novotel, almost whole of Queenstown is walking Distance which is also Advisable because the Parking charges in Queenstown are not cheap. The rooms are spacious and better than usual Novotels. Unlike others in NZ, Novotel has an Indian...

 Report
Helpful?
Thank Virrr777
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Virrr777 Thanks for your comments. Parking at the Hotel goes from free if you want to self park in the streets around the hotel and self manage your parking - the parking wardens are fairly fierce and a number of people end up paying more in fines than we charge for the different options. We offer 3 options -...

Melbourne
Reviewed 5 days ago NEW

Service and staff were excellent. Hotel is in great location, very close to town and amenities. We felt the rooms were a little dated and in need of upgrade to achieve excellent status. But overall a very pleasant stay

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank briancN3373PQ
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Brian C Thanks for your feedback - it was good to hear that the Hotel worked well for you and that the team looked after you. We hope to see you again some time Regards Jim Moore General Manager

Wales
Reviewed 5 days ago NEW

perfect location close to everything. Rooms were clean and what you would expect from a Novotel. We had a warm welcome and sorted out the car parking easily. Was not pleased to discover I would have to pay for wifi unless I joined the club. This was a real downer. Sadly we had a view of passers by on a...

 Report
Helpful?
Thank filligirl
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Filligirl Thanks for your comments - you perhaps did not mention that to get Wifi you did not need to pay anything and that the loyalty club - Leclub - comes with many benefits including wifi. We strongly believe that the benefits of membership are many and that the club is so good that we don't know why anyone...

Melbourne, Australia
Reviewed 6 days ago NEWvia mobile

The location is the best thing about this hotel: next to the lake, the gardens and downtown Queenstown. Although that does invite some noise issues, we thoroughly appreciated our Lakeview room, the mouldy smell in the room not so much. Nice private outdoor rose garden next to the bar. Staff very friendly and accommodating. A good choice of hotel.

 Report
Helpful?
Thank Harry_Melbourne_Aus
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Harry Thanks for your comments and apologies if the room was not perfect - we recently did have an issue with 2 rooms where a leak in one caused the carpets to be wet which resulted in a musty smell. I understand that this issue was resolved and that this is not the case any more - we sincerely...

Michigan
Reviewed 1 week ago

This Novotel is a notch above the others. The staff was helpful. The rooms nice and the location to things was great. We had a wonderful view just steps away from the hotel and also we were close to the botanical gardens. Do take advantage of the gardens. They were magnificent! The breakfast buffet was really good. Since apricots were...

 Report
Helpful?
Thank DonandSheron
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear DonaldSheron Perfect!!! - thanks Hope to see you again soon Regards Jim Moore General Manager

Booker Bay, Australia
Reviewed 1 week ago via mobile

We stayed two nights at this venue and enjoyed the perfect lakeside position and close proximity to the town centre. The entry foyer is not very large and quite busy. Our room on the ground floor faced the road and was a little noisy. The room itself was a little dated with a small bathroom, which had the older style...

 Report
Helpful?
Thank Ron T
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Ron T Thanks for your feedback after your recent stay with us - it was good to hear that you had a pleasant stay and that the team looked after you. In terms of rooms with 2 double beds - we have rooms with King Sized bed and these are sold as a different room type - available both...

Reviewed 1 week ago

The location is perfect as it's alongside part of the beautiful Queenstown gardens, a few steps from the beach and a very short walk to many activities and restaurants. We had a 4th floor room overlooking the quiet edge of the Queenstown gardens with a bit of a view of the lake from the deck. This was perfect since it...

 Report
Helpful?
Thank Barb B
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Barb B It certainly appears that we "ticked many boxes" for you and that you were happy with your choice of Hotels. Thanks for staying - we hope that we will get to see you again before too long Regards Jim Moore General Manager

738 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (663)
Viewed
Hotel & Grounds (163)
Viewed
View from Room (60)
Viewed
Room/Suite (98)
Viewed
Dining (15)
Viewed
Bathroom (26)
Viewed
Pool/Beach Area (9)
Viewed
Family/Play Areas (2)
Viewed
Other (290)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (75)
Viewed
Room/Suite (19)
Viewed
Dining (14)
Viewed
Hotel & Grounds (10)
Viewed
Pool/Beach Area (1)
Viewed
Business Centre/Function Rooms (2)
Viewed
Family/Play Areas (1)
Viewed
View from Room (1)
Viewed
Other (27)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Queenstown hotels
0.7 km away
Hotel St Moritz Queenstown - MGallery Collection
2.0 km away
Mercure Resort Queenstown
Mercure Resort Queenstown
#26 of 57 in Queenstown
1,307 reviews
0.5 km away
Crowne Plaza Queenstown
Crowne Plaza Queenstown
#20 of 57 in Queenstown
1,392 reviews
Show Prices
Show Prices
Show Prices
5.2 km away
Hilton Queenstown Resort & Spa
2.1 km away
The Rees Hotel & Luxury Apartments
0.9 km away
Pounamu Apartments
Pounamu Apartments
#14 of 57 in Queenstown
1,339 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Elements Restaurant
Elements Restaurant
Cuisines: New Zealand, International, European
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located in one of the most picturesque settings in the world, Novotel Queenstown Lakeside combines a stunning lakefront and in-town position with attentive professional service. Just 30 seconds from the cosmopolitan town centre and Queenstown's iconic activities, Novotel Queenstown Lakeside is the perfect hotel to start your Queenstown experience.The fresh, modern hotel offers 273 accommodation rooms with spectacular alpine, garden and lake views. Each contemporary styled room features LCD TV, mini bar, 24 hour room service, broadband internet and private balconies. Conveniently located on the mezzanine level, Elements Restaurant serves a full buffet breakfast and an innovative New Zealand influenced a la carte dinner menu featuring an eclectic mix of modern dishes using the best of New Zealand produce. Guests can also choose to relax and re-energise in our ground floor Elements Cafe & Bar which features comfortable lounge furniture and a double sided schist stone fireplace. ... more   less 

Additional Information about Novotel Queenstown Lakeside

Address: Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $170 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Queenstown Lakeside 4*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, ACCOR, Travelocity, Hotels.com, Agoda, Priceline, HotelsClick, Hotel.de, HRS, Reservation Counter and Despegar.com so you can book your Novotel Queenstown Lakeside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Queenstown Novotel
Hotel Style:
#3 Green Hotel in Queenstown
#11 Business Hotel in Queenstown
#14 Family Hotel in Queenstown
#21 Luxury Hotel in Queenstown
#23 Romantic Hotel in Queenstown
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Novotel Queenstown Lakeside staff and other travellers.
31 questions
Ask a question

See all questions (31)

Questions? Get answers from Novotel Queenstown Lakeside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Valley View rooms are the Best”
 of 5 bubbles Virrr777, 24 Mar 2017 | Read review
“ask for a lake view”
 of 5 bubbles filligirl, 24 Mar 2017 | Read review
“Quieter rooms are by the gardens. Lake and patio rooms would have nice views but more noise and commotion.”
 of 5 bubbles 325barbb, 18 Mar 2017 | Read review
“ALways go for Lakeside view room”
 of 5 bubbles 192kunalg, 4 Mar 2017 | Read review
“great place to eat and stay”
 of 5 bubbles , 11 Feb 2017 | Read review
5 of 5