We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novotel Queenstown Lakeside

Save
Share
Corner Earl Street and Marine Parade, Queenstown 9300 New Zealand
COVID-19 update: See the added health and safety measures this property is taking.Read more
Expedia.com
Hotels.com
Travelocity
Orbitz.com
eDreams
Booking.com
View all 18 deals
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (1008)
Room & Suite (337)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Individually wrapped toiletries
Updated 28/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 28/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#28 of 69 hotels in Queenstown
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Located in one of the most picturesque settings in the world, Novotel Queenstown Lakeside combines a stunning lakefront and in-town position with attentive professional service. Just 30 seconds from the cosmopolitan town centre and Queenstown's iconic activities, Novotel Queenstown Lakeside is the perfect hotel to start your Queenstown experience. The fresh, modern hotel offers 273 accommodation rooms with spectacular alpine, garden and lake views. Each contemporary styled room features LCD TV, 24 hour room service, broadband internet and private balconies. Conveniently located on the mezzanine level, Elements Restaurant serves a full buffet breakfast and an innovative New Zealand influenced a la carte dinner menu featuring an eclectic mix of modern dishes using the best of New Zealand produce. Guests can also choose to relax and re-energise in our ground floor Elements Lounge which features comfortable lounge furniture and a double sided schist stone fireplace.
Read more
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Skiing
Babysitting
Children's playground
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Outdoor dining area
Children Activities (Kid / Family Friendly)
Kids club
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
On-demand films
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Green
Languages Spoken
English
3872Reviews59Q+A100Room tips
Traveller rating
  • 1,593
  • 1,716
  • 429
  • 94
  • 40
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Ed R wrote a review 4 Jan
Blenheim, New Zealand732 contributions215 helpful votes
Very impressed. Appreciated the upgrade as an ALL member and being just metres from the lake was great. Room was lovely. Staff very helpful and super friendly. Very good breakfast buffet. Lovely bar area. Efficient valet parking.
Read more
Date of stay: January 2022
Rooms
Service
Sleep Quality
Helpful
Share
Felix T wrote a review 1 Jan
Zurich, Switzerland1183 contributions147 helpful votes
This ‘1’ rating is given because Novotel Queenstown is not enforcing that guest must be wearing facemasks. In this Covid condition it must be mandatory that Novotel guests are strongly encourraged to wear masks. The enforcement of wearing masks is the responsabiliy of the hotel. We feel very uncomfortable in the common areas of the hotel.
Read more
Date of stay: January 2022Trip type: Travelled as a couple
Helpful
Share
Response from Marty Lamont, Other at Novotel Queenstown Lakeside
Responded 1 week ago
Hi Felix, Thanks for sharing your feedback and I'm sorry you were left disappointed after your recent stay with us. Your one-star rating is a good reminder for our team that we need to remain vigilant and ensure we are encouraging mask wearing where possible. I know the team will be disappointed to read your comments. Each of our staff wear masks throughout their entire shift and they too find it disheartening when others don't comply. We have free masks at reception and our front office team are encouraged to politely request all guests wear a mask when they are in our public areas and distribute the masks. Sometimes it's an easy conversation to have and other times it results in confrontation and conflict which can also be challenging. I don't doubt that the team may have not been able to address all those not wearing masks, especially over the New Years Eve period when a full hotel means around 650 guests coming and going. COVID brings a lot of challenges to the hospitality industry, but as a hotel we are facing these challenges head-on and we pride ourselves on our teams commitment to keeping our guests and staff safe through our reinforced cleanliness and hygiene protocols. I'm sorry if on this occasion we have let you down. We will try to be better - and I will share your feedback with the team. I hope you had a wonderful stay with us despite the one-star rating, and I hope you were able to enjoy our facilities and make the most of your time in beautiful Queenstown. Kind regards, Marty Lamont Operations Manager
Read more
elissaeastw00d wrote a review Dec 2021
Wanaka, New Zealand1 contribution
The kids had fun, the rooms were cleaned promptly and it was affordable and the staff were great, The Novotel is in a fantastic location we look forward to coming back for Luma festival next year Thank you
Read more
Review collected in partnership with Accorhotels.com
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
441shannon wrote a review Dec 2021
1 contribution
We stay here whenever we come to Queenstown (once or twice a year) and would never go elsewhere. To find somewhere so friendly and welcoming to our "big" family (4 children) is just lovely. From check-in, to our welcome plate of treats in our room, to the amazing breakfast staff who showed our daughter the fun of the fresh juice machine, and made sure we had everything we needed. everything was top notch. All the staff were so welcoming and friendly. We will be back. Thankyou
Read more
Review collected in partnership with Accorhotels.com
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Jim Moore, General Manager at Novotel Queenstown Lakeside
Responded 2 weeks ago
Dear 441shannon, Thanks for your feedback about your stay and for staying with us. The team enjoys getting feedback and it is always nice to know that our efforts are appreciated. We hope to be able to see you again soon. Regards Jim Moore General Manager
Read more
Annie C wrote a review Dec 2021
10 contributions
Excellent hotel from the valet parking to the beautiful location. Room was great with two king sized beds and private balcony. We didnt use the restaurant but it looked great and had an excellent menu but Queenstown beckoned.
Read more
Date of stay: December 2021
Rooms
Service
Sleep Quality
Helpful
Share
Response from Jim Moore, General Manager at Novotel Queenstown Lakeside
Responded 2 weeks ago
Dear Q7676Eanniec Thanks for your feedback and thanks for staying. Good to hear that you enjoyed your stay and our facilities. You are correct that with so many great restaurants on our doorstep there is a lot of choice - we have been having great feedback recently about both the team and the menu so we do hope that you will give us a go next time that you stay. We hope to see you again soon. Regards Jim Moore General Manager
Read more
Previous
123456
PRICE RANGE
US$102 - US$224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel queenstown lakeside hotel queenstown, novotel gardens queenstown, queenstown novotel
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
273
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Novotel Queenstown Lakeside
Which popular attractions are close to Novotel Queenstown Lakeside?
Nearby attractions include Escape Quest Queenstown (0.3 km), Browns Ski Shop (0.3 km), and Lake Wakatipu (0.2 km).
What are some of the property amenities at Novotel Queenstown Lakeside?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Queenstown Lakeside?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Queenstown Lakeside?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Queenstown Lakeside?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to Novotel Queenstown Lakeside?
Conveniently located restaurants include Blue Kanu, Sal's Authentic New York Pizza - Shotover Street, and Margo's Queenstown.
Are there opportunities to exercise at Novotel Queenstown Lakeside?
Yes, guests have access to a fitness centre during their stay.
Is Novotel Queenstown Lakeside located near the city centre?
Yes, it is 0.3 km away from the centre of Queenstown.
Are any cleaning services offered at Novotel Queenstown Lakeside?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Queenstown Lakeside offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Novotel Queenstown Lakeside?
Many travellers enjoy visiting Vesta Design Boutique (0.07 km) and One Mile Power House (0.6 km).