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Crowne Plaza Queenstown, An IHG Hotel

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93 Beach Street, Queenstown 9300 New Zealand
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Traveller (764)
Room & Suite (421)
Dining (47)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Queenstown, An IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#30 of 69 hotels in Queenstown
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
The magic of Queenstown can't be explained, only experienced. If you haven't visited yet, it's time to book. Winter is a magical time to visit Queenstown and as a well equipped ski hotel with city amenties, Crowne Plaza Queenstown is an excellent choice. From the moment you leave the plane your worries will be gone. Whether your trip is a weekend away or a couple of weeks , there is plenty to keep you entertained, inspired and relaxed. Crowne Plaza Queenstown sits in the heart of Queenstown, enjoying panoramic views over The Remarkables mountain range and Lake Wakatipu, New Zealand's longest lake. Just across the road is Steamer Wharf where you will find dining, bars and entertainment. Alternatively, you can depart from here for a cruise on the TSS Earnslaw Vintage Steamship. From luxurious bedding to spacious accommodation, we know the importance of a great night's sleep.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Restaurant
Skiing
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Paid private parking on-site
Wifi
Paid wifi
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Shoeshine
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Harbour View
Languages Spoken
English, French, Russian, Spanish and 7 more
1806Reviews23Q+A100Room tips
Traveller rating
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Most Recent
JNZ69 wrote a review Mar 2022
Auckland, New Zealand43 contributions41 helpful votes
+1
We very much enjoyed our stay over a weekend. The service was highly attentive and welcoming. Of note Hiro in the restaurant at breakfast was amazing. He remembered our orders perfectly on both days and went out of his way to assist. The current breakfast situation with regards to covid conditions is to be highly commended. The choices were sensational. Well done. Also to Courtney who assisted us with several requests over the weekend to be commended. The room was clean and well presented. Thank you also for the very kind gift of Patagonian chocolates and card waiting in our room for our birthday girl. A faultless stay. One of the best IHG hotel experiences we have had Well done Crown Plaza Queenstown We will be writing our review as requested later on this week.
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Date of stay: February 2022Trip type: Travelled as a couple
Room Tip: Always request a mountain view room - which includes views across the lake. Ask for the 5th floor...
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2 Helpful votes
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 13 Mar 2022
Thank you for your positive review! We are very pleased to hear that you enjoyed your stay with us! I will pass on the message to Hiro and Courtney. They will be chuffed! Look forward to seeing you again! Kind Regards, Gabriela Duty Manager Crowne Plaza Queenstown
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zeeba1 wrote a review Feb 2022
Auckland Central, New Zealand146 contributions111 helpful votes
Excellent hotel to stay overlooks Lake Wakatipu. Room great comfortable beds. No noise . Excellent location mins walk into town. Great service Great breakfast with wonderful service extra special with a berry smoothie offered. Late check out 1pm.
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Date of stay: February 2022Trip type: Travelled with family
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 14 Mar 2022
Thank you for your review. We are very pleased to hear that you enjoyed your stay with us and look forward to seeing you again! Kind Regards Francisco Pintado
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PS00011 wrote a review Dec 2021
Sedona, Arizona219 contributions140 helpful votes
Stayed here two nights and found this to be a solid choice. First, the staff here were excellent. Everyone was helpful and pleasant. They acknowledged our IHG status since we were using award nights...that was great, as we have not found that everywhere. Brilliant location. Easy parking which we got free with our IHG status, very much appreciated. Really perfect location, everything was a short and pleasant walk away. The rooms are dated and not really "luxury", but everything was spotless and comfortable and the view makes up for it. Strangely our room had a queen bed instead of a king, but again, it had a great view and a balcony so it was fine. I know QT has mostly older hotels so this is the standard, I know. The only area that could use some improvement is the breakfast, for vegans and vegetarians anyway. Would suggest adding a few things: since you have an egg station, offering a tofu scramble for vegans would be great and hopefully not to much of a hassle. Also someone had put out the most gigantic pieces of raw carrot and beetroot...which was funny since how could you eat that, really ? :) Instead, maybe grate both up (or serve some roasted or cooked) and offer with some lettuce or other greens, some beans, any other veggies you might have on hand, and some balsamic vinegar and olive oil? Just a few suggestions since I know NZ has many health minded and vegan travelers these days. But overall, solid choice for QT and you cannot beat the location. We enjoyed our stay.
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Date of stay: December 2021
Value
Service
Sleep Quality
1 Helpful vote
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 14 Mar 2022
Thanks for your feedback. We are very happy that you enjoyed your stay. Your feedback is very useful to us and will help us improve in the future. We look forward to seeing you again. Kind Regards, Francisco Pintado
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Cherie S wrote a review Nov 2021
Nelson, New Zealand200 contributions50 helpful votes
Great location. Across the road from the lake, restaurants, shops, tour options. Easy walk to everything. Restaurant did not have enough options on the menu for meals. More for burgers etc. Staff were absolutely awesome. Bringing the car to the front door whenever needed.
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Date of stay: November 2021
Value
Location
Service
Room Tip: Lakefront view on the higher floors
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 14 Mar 2022
Thanks for your feedback. We are very happy that you enjoyed your stay. Your feedback is very useful to us and will help us improve in the future. We look forward to seeing you again. Kind Regards, Francisco Pintado Duty Manager
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Karen wrote a review Nov 2021
New Zealand8 contributions3 helpful votes
The room was more spacious rhan expected given our location, and everything was of impeccable quality. Unfortunately the front desk mistakenly told us breakfast was included in our room rate, when in fact it was not. It wasnt worth the price and we would have preferred to eat elsewhere rather than pay $$$$ for 2 breakfasts and extra for coffees & juices etc.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Avoid the buffet breakfast unless included.
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 14 Mar 2022
Thank you for your feedback. We are pleased you enjoyed the hotel's great location and facilities. Your feedback regarding your breakfast situation is very appreciated. We will look into this to help us improve in the future. Please accept my apology for the lack of communication. We do hope you choose to stay with us again in the future. Kind Regards, Francisco Pintado
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karnail1990 wrote a review Sep 2021
New Zealand8 contributions1 helpful vote
+1
place like Queenstown its heaven on earth lovely Environment Beautiful mountains view cover up with the snow i Have booked this owe-some property which is 50 meters walk away from Central casino,shopping centre ,water activities,Restaurants any anything full of Fun activities you can book in town centre mostly shops have different price for activities so you can negotiate with them this property has very nice and friendly staff they charged you $20 nz per night for car parks if you book many nights they will charge you only for few nights bar and dining very nice if you would go to Milford sound by bus all the travellers come outside of that hotel to get the bus as the bus station outside of that hotel very easy excess to go anywhere Definitely try this property as Recommended 😊🤙
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Date of stay: July 2021Trip type: Travelled with friends
Room Tip: whenever any traveller visit Queenstown Do not take your car to town as it is busy and hard to...
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 14 Mar 2022
Thank you for your feedback. We are happy you enjoyed the great location of the hotel. Your feedback is extremely useful to us and helps us to improve in the future. We hope to see you again soon. Kind Regards Francisco Pintado Duty Manager
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NZFoodie02 wrote a review Aug 2021
Christchurch, New Zealand141 contributions39 helpful votes
What a joke. Booked two rooms for family. Rooms were run down. Our room faced the side street even though we paid top dollar when we booked. We had a deal though Booking.com but stupidly did not take a screenshot to be able to prove we got totally ripped off. We got charged $670 a night which wasn’t what we were quoted. Looking on their site today they have rooms for $280. Numerous emails have not resolved our issues. There is no way we would have stayed there at those prices as much better options available. Trip was not school holiday peak prices. Don’t stay here! Blatant theft of original amount paid up front to hold then charging again. Some could call it theft.
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Date of stay: July 2021
Value
Location
Service
Room Tip: Make sure you face the lake.
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2 Helpful votes
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 20 Mar 2022
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza QUEENSTOWN. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 034410095 or gabriela.gomez@ihg.com. Kindest regards, Gabriela Crowne Plaza Queenstown
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TeeJayBee wrote a review Aug 2021
2 contributions1 helpful vote
Despite the location this hotel should be avoided at all costs. It is very expensive for starters in terms of the state of the hotel. Our room was stale smelling (as though it had been smoked in) and the bedding was dirty when we arrived. In addition the bathroom was dirty (hair and scum in bath) and I noticed this remained throughout our stay. The state of the hotel is rather run down. Whether this is due to Covid I am not sure but general maintenance is just really lacking. For the price of this hotel one should expect far far better. I have stayed at other Queenstown properties such as Sofitel and Novotel. They are far nicer and far cleaner and I would recommend these over the Crowne Plaza
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Date of stay: August 2021
Rooms
Cleanliness
Service
1 Helpful vote
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 20 Mar 2022
Thank you for your valuable feedback! I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible. We take feedback seriously and will definitely share your opinion with the other department heads to make the necessary changes so we can provide a better experience in the future. We hope you will give us another chance by staying with us again to show you that your unsatisfactory experience was an exception. Again, my sincere apologies. Kindest regards, Gabriela Crowne Plaza Team
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Bryanah B wrote a review Aug 2021
2 contributions
Me and my partner visited Crowne plaza last week and could not fault it at all! The rooms were amazing and Great service in the restaurant by our lovely waitress Emma and the food was fabulous. Will definitely be back
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Date of stay: August 2021Trip type: Travelled as a couple
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 14 Mar 2022
Thank you for your feedback. We are happy you enjoyed the rooms and our restaurant service. Your feedback is extremely useful to us and helps us to improve in the future. We hope to see you again soon. Kind Regards Francisco Pintado Duty Manager
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Luvlalala wrote a review Jul 2021
1 contribution
My husband and I and our 2 small kids recently stayed at Crowne Plaza in Queenstown. I booked a deluxe twin room for us paying over $500 nzd extra to get a lake and mountain view. When I checked in at the hotel, I was given Room 115. Noticing that I was given a room on the first floor I asked if my room had a view as I booked a deluxe room. Two receptionists had pointed out to me that booking a deluxe room through booking.com doesn't guarantee me a full view and will get partial view instead depending on availability and that if I had any issue with this, I need to take it up with booking.com as I didn't book directly through them. So I said I will check out the room. The room was a joke. I can see the hotel entrance canopy from the balcony which is blocking the lake view! I was livid so went down to reception and was dealt with by a different receptionist. I told her that I would rather get a standard room than that joke of a deluxe room. But as I didn't book directly through them, she apparently couldn't change my booking so I asked her what she can do for me. Alas she found me a better room with room 603. It had a partial view but better than whatever view 115 had and pretty quiet up on the 6th floor too. I don't know why Crowne Plaza would classify room 115 as a deluxe room when it should be just a standard room?! I emailed booking.com on our first night to make a complaint and we stayed there for 5 nights, checked out today and I am still waiting for a reply. I also tried their nz number but it's only for accommodation providers not for customers. I've had good experiences with booking.com but nothing went wrong with those past bookings so this makes me not want to use them in future in case I need to contact them immediately to remedy something. The shower pressure was not great in the room. On the plus side, the location was excellent. Within walking distance of everything in central Qtown. Housekeeping did a great job too. My tips: - if you're after twin rooms, save yourself the money and just book a standard twin room. Go up to the 6th floor or the kids zone for the views. Rooms with lake front views are mostly king rooms. - book directly with Crowne Plaza
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Date of stay: July 2021Trip type: Travelled with family
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 19 Mar 2022
Thanks for your feedback. Your feedback is very useful to us and will help us improve in the future. Kind Regards, Crowne Plaza Queenstown
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PRICE RANGE
US$133 - US$244 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza queenstown hotel queenstown, queenstown crowne plaza
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
139
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Frequently Asked Questions about Crowne Plaza Queenstown, An IHG Hotel
Which popular attractions are close to Crowne Plaza Queenstown, An IHG Hotel?
Nearby attractions include iFLY Queenstown (0.3 km), Escape Quest Queenstown (0.2 km), and Browns Ski Shop (0.3 km).
What are some of the property amenities at Crowne Plaza Queenstown, An IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet.
Which room amenities are available at Crowne Plaza Queenstown, An IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Queenstown, An IHG Hotel?
Guests can enjoy an on-site restaurant and free instant coffee during their stay.
Is parking available at Crowne Plaza Queenstown, An IHG Hotel?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Crowne Plaza Queenstown, An IHG Hotel?
Conveniently located restaurants include Fogo Brazilian BBQ Experience, Blue Kanu, and Sal's Authentic New York Pizza - Shotover Street.
Is Crowne Plaza Queenstown, An IHG Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Queenstown.
Are any cleaning services offered at Crowne Plaza Queenstown, An IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Queenstown, An IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Queenstown, An IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, Russian, Chinese, Portuguese, and Hindi.
Are there any historical sites close to Crowne Plaza Queenstown, An IHG Hotel?
Many travellers enjoy visiting Vesta Design Boutique (0.4 km) and One Mile Power House (0.2 km).