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Crowne Plaza Queenstown, An IHG Hotel

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Traveller (804)
Room & Suite (455)
Videos (1)

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About

#27 of 66 hotels in Queenstown
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
The magic of Queenstown can't be explained, only experienced. If you haven't visited yet, it's time to book. Winter is a magical time to visit Queenstown and as a well equipped ski hotel with city amenties, Crowne Plaza Queenstown is an excellent choice. From the moment you leave the plane your worries will be gone. Whether your trip is a weekend away or a couple of weeks , there is plenty to keep you entertained, inspired and relaxed. Crowne Plaza Queenstown sits in the heart of Queenstown, enjoying panoramic views over The Remarkables mountain range and Lake Wakatipu, New Zealand's longest lake. Just across the road is Steamer Wharf where you will find dining, bars and entertainment. Alternatively, you can depart from here for a cruise on the TSS Earnslaw Vintage Steamship. From luxurious bedding to spacious accommodation, we know the importance of a great night's sleep.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Yoga classes
Restaurant
Skiing
Taxi service
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid wifi
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Mountain view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Centrally Located
Harbour View
Languages Spoken
English, French, Russian, Spanish and 9 more
1870Reviews23Q+A100Room tips

Reviews
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desinikolakos wrote a review Feb 2024
Melbourne, Australia82 contributions7 helpful votes
It was a lovely hotel and facilities and we would definitely stay again however there were a couple of cons, but nothing that would make us not return. For the pros, the hotel provided a lovely breakfast and on the mornings that we left super early they offered us a breakfast box so that we didn’t miss out which was very appreciated. They also gave us a little gift upon arrival which was very sweet. The hotel was also in a prime position in Queenstown and made it easy for us to walk everywhere and get taxis/ubers. The beds were also nice and comfy and the pillows were luscious! Now for the cons… The beds were on wheels so they moved away from the wall every single time you move in bed. I understand it might be for cleaning purposes but there should’ve been a lock option on the wheels? The air conditioning in the rooms was so horrible we were almost sweating through our pyjamas every single night (and it wasn’t even hot so I’d hate to imagine if the weather was hotter). We called maintenance and they said they cleaned the filter so it should work better but nope, the air was coming out of the fan a little stronger but not any more effective. The room was actually hotter inside than it was out in the hallway, it was a noticeable different. We actually had to use a portable fan during the night that we purchased because it was that hot. Yes we could’ve requested a room change but we were only here for 4 nights and the portable fan ended up being quite good. We were told we were given a “free upgrade” which was lovely and absolutely appreciated, however, after looking at our invoice it was actually the room we had paid for anyway…
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 5 days ago
Kia Ora Desinikolakos, Thank you for your valuable feedback! We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises. We strive to make each stay as pleasant and comfortable as possible, and we take feedback seriously and will share your opinion with the other departments to make the necessary changes so we can provide a better experience in the future. We look forward to you staying with us again soon. Nga mihi, Semi Madanawa – Duty Manager Crowne Plaza Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Juja80301 wrote a review Apr 2023
Boulder, CO121 contributions65 helpful votes
Hotel's Favourite
We stayed here on two non-consecutive nights separated by our 3-day hike of the Routeburn Track. The front desk staff are reason enough to stay here. Our first night was wonderful, having a high-floor waterview king room. Amazing views. Very good breakfast buffet. Walkable to all the restaurants in town, the gondola, BirdLife park, and botanical garden. The next morning, the front desk host was more than happy to store our bags for us for the two nights we were away hiking. Upon our return, we were slightly disappointed to get a 2-queen room instead of the king we had booked, but the host made up for it with some free drinks, a generous late check-out, a chocolate bar and his friendly apologies. Appreciated the service.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Queenstown Crowne, Guest Services / Front Office at Crowne Plaza Queenstown, An IHG Hotel
Responded 27 Apr 2023
Dear Juja, Thanks for your feedback! We are very happy that you enjoyed your stay. Your feedback is very useful to us and will help us improve in the future. We look forward to seeing you again! Kind Regards, Francisco Pintado Head Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brian D wrote a review Feb 2024
Darlington, United Kingdom958 contributions485 helpful votes
Our fourth stay at this hotel - that says something! We had a lovely room overlooking the lake and mountains - what a view. The room was very clean and tidy and the vast majority of the staff were very attentive to our needs. The concierge was very useful and helped us immensely. A highly recommended hotel in a great location
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 2 weeks ago
Kia Ora Brian, Thank you for your valuable feedback. We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises. We look forward to you staying with us again soon. Nga mihi, Semi Madanawa – Duty Manager Crowne Plaza Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tracy N wrote a review Feb 2024
7 contributions
Such a gem. Fourth time in New Zealand, third time at this hotel. Their staffing is just so wonderful. The location near the waterfront is superb, and their rooms with a view of the lake are simply gorgeous. They have a bar and a restaurant on site, guest laundry is convenient and their concierge is so willing to help. There are five types of pillow to choose from each room has a fridge and we had a Nespresso coffee machine with free milk already in our room. Ask for a balcony room if you can afford it. We spent many happy mornings and evenings just enjoying the view of the Remarkables.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Easy bus and Wharf access.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 3 weeks ago
Kia Ora Tracy, Thank you for your valuable feedback! We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises. We look forward to you staying with us again soon. Nga mihi, Semi Madanawa – Duty Manager Crowne Plaza Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David T wrote a review Feb 2024
4 contributions1 helpful vote
Gabriela and the entire team were wonderful!!! Great location, terrific service and outstanding experience! Thanks for a great visit. Location direct to everything in Queenstown. And hikes nearby and transportation very convenient.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 3 weeks ago
Kia Ora David, Thank you for your valuable feedback! We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises. We look forward to you staying with us again soon. Nga mihi, Semi Madanawa – Duty Manager Crowne Plaza Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fiona E wrote a review Jan 2024
Colchester, United Kingdom89 contributions8 helpful votes
Lovely hotel, good value. Situated right in the centre of town, with its busy bustling vibe you would think it might have been noisy but the rooms were excellently appointed with everything you could want or need, including a bath which we have struggled to find in NZ so far! Breakfast was good., staff friendly and helpful. Only slight downsides were 1. the bar closed at 9.30pm, and secondly there is no complimentary parking so you have to pay £15 approx per night for valet parking. Would definitely choose to stay here again
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 4 weeks ago
Kia Ora Fiona, Thank you for your valuable feedback! We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises. We look forward to you staying with us again soon. Nga mihi, Semi Madanawa – Duty Manager Crowne Plaza Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bella wrote a review Jan 2024
172 contributions76 helpful votes
Possibly the most beautiful views we had in Queenstown during our visit. It’s worth the extra stairs to get a better view with the balcony. The breakfast that’s included it’s amazing! We stayed during the cryptosporidium outbreak and the hotel made every effort to help us feel safe and that they cared. They had bottle waters and safe water to drink clearly labeled. Another huge perk was the parking. We never had any issues with the parking ( a true blessing in Queenstown). We can’t wait to come back and stay with the beautiful balcony views
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 4 weeks ago
Kia Ora Bellatrix, Thank you for your valuable feedback! We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises. We look forward to you staying with us again soon. Nga mihi, Semi Madanawa – Duty Manager Crowne Plaza Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TJouer wrote a review Jan 2024
Bellbrook, Ohio2248 contributions294 helpful votes
+1
We stayed at the Crowne Plaza during our first visit to New Zealand. The hotel is centrally located close to the Queenstown shopping, dining, and wharf. We appreciated the hotel’s efficient and friendly staff, starting with check in and extending through house keeping. We enjoyed our free drink tickets at the hotel bar. The lobby is a comfortable waiting area. We used our balcony quite a bit. We tried the breakfast buffet a couple of times. There is the usual hot food, egg station, coffee, juice, fresh fruits and cereals. Highly recommend the banana bread. The table service was a bit inconsistent. Our room was quiet with the standard king Mountain View.
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Recommend the standard Mountain View rooms on a higher floor. They are quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 4 weeks ago
Kia OraTJouer, Thank you for your valuable feedback! We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises. We look forward to you staying with us again soon. Nga mihi, Semi Madanawa – Duty Manager Crowne Plaza Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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revti13 wrote a review Jan 2024
Singapore, Singapore95 contributions53 helpful votes
Location is superb - just a stones throw away from the heart of the town - we walked everywhere without encountering the fearsome QT hills everyone talks about- this itself was super convenient as we could go in and out of the hotel whenever we wanted, handy with small kids. Great views from the balcony too. Very comfortable stay, full of thoughtful touches like champagne on NYE. They had a lovely little party going where we could watch the NYE fireworks. Rooms are slightly dated, but comfortable nevertheless.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 10 Jan 2024
Kia Ora Revti13, Thank you for your valuable feedback! We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises. We look forward to you staying with us again soon. Nga mihi, Semi Madanawa – Duty Manager Crowne Plaza Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leigh881283 wrote a review Jan 2024
Tucson, Arizona19 contributions16 helpful votes
Checked in yesterday. Pretty disappointed to not be offered or even mentioned an upgrade for Platinum Elite at check-in. I honestly didn’t think to mention it myself because we’re accustomed to it being automatic as we stay IHG often. Even noted that we’re celebrating my wife’s 40th birthday during our stay and nothing. Just a warning for others. Parking $30 a night and breakfast not included. Location is ideal. Hotel a little outdated as others have said.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel
Responded 3 Jan 2024
Kia Ora Leigh, Thank you for booking with us and for your valuable feedback. I would like to start by apologizing to you for the inconvenience you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we take feedback seriously and will share your opinion with the other departments to make the necessary changes so we can provide a better experience in the future. Nga mihi, Semi Madanawa – Duty Manager Crowne Plaza Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$290 - $506 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza queenstown hotel queenstown, queenstown crowne plaza
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
139
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CROWNE PLAZA QUEENSTOWN, AN IHG HOTEL - Reviews & Price Comparison - Tripadvisor

Frequently Asked Questions about Crowne Plaza Queenstown, An IHG Hotel
Which popular attractions are close to Crowne Plaza Queenstown, An IHG Hotel?
Nearby attractions include iFLY Indoor Skydiving Queenstown (0.3 km), Escape Quest Queenstown (0.2 km), and Browns Ski Shop (0.3 km).
What are some of the property amenities at Crowne Plaza Queenstown, An IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet.
Which room amenities are available at Crowne Plaza Queenstown, An IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Queenstown, An IHG Hotel?
Guests can enjoy an on-site restaurant and free instant coffee during their stay.
Is parking available at Crowne Plaza Queenstown, An IHG Hotel?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Crowne Plaza Queenstown, An IHG Hotel?
Conveniently located restaurants include Fogo Brazilian BBQ Experience, Perky's - Floating Bar Queenstown, and Tatsumi.
Are there opportunities to exercise at Crowne Plaza Queenstown, An IHG Hotel?
Yes, guests have access to yoga classes during their stay.
Is Crowne Plaza Queenstown, An IHG Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Queenstown.
Are any cleaning services offered at Crowne Plaza Queenstown, An IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Queenstown, An IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Queenstown, An IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, Chinese, and Portuguese.