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Heartland Hotel Queenstown

27 Stanley St, Queenstown 9300 New Zealand
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Traveller (377)
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Panoramas (17)
Room & Suite (398)

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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#40 of 66 hotels in Queenstown
Location
Cleanliness
Service
Value

See why so many travellers make Heartland Hotel Queenstown their hotel of choice when visiting Queenstown. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.

Given the close proximity of popular landmarks, such as St Peter's Anglican Church (0.1 mi) and Queenstown Mall (0.2 mi), guests of Heartland Hotel Queenstown can easily experience some of Queenstown's most well known attractions.

Rooms at Heartland Hotel Queenstown offer a flat screen TV providing exceptional comfort and convenience, and guests can go online with wifi.

24 hour front desk, room service, and a coffee shop are some of the conveniences offered at this hotel. A lounge will also help to make your stay even more special. If you are driving to Heartland Hotel Queenstown, free parking is available.

While in Queenstown be sure to experience local crab favourites at The Taj Indian Kitchen, Botswana Butchery, or Blue Kanu.

During your visit, be sure to check out popular art galleries like Ivan Clarke Gallery, Vesta Design Boutique, and Hetties Rock & Crystal Shop, which are all a short distance from the hotel.

At Heartland Hotel Queenstown, your comfort and satisfaction come first, and they look forward to welcoming you to Queenstown.

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Property amenities
Parking
Wifi
Bar / lounge
Skiing
Taxi service
Meeting rooms
Baggage storage
Newspaper
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Desk
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
Mid-range
Languages Spoken
English, Japanese
1001Reviews7Q+A100Room tips

Reviews
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MarcusLC61 wrote a review Yesterday
Adelaide, Australia110 contributions73 helpful votes
This is a pleasant, but busy, hotel located on the fringe of the Queenstown CBD. Although a steep walk, you can get the lake, restaurants and shops within 10 minutes. Our room was large comfortable and well furnished. It was a standard hotel room, so we missed not having a kitchenette, or at least a microwave or toaster. The bathroom was rundown and needed attention. It was immaculately clean, but there was mould around the shower and tiles and it felt old and unpleasant. The car access and parking is tight and tricky and the outside of the rooms is not very inviting. Queenstown is a visually spectacular place, but when we visited it was so busy that it was difficult to get about, let along find a place to eat and relax. The hotel seemed somewhat of a haven from all that hustle and bustle.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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macfod wrote a review 20 Feb
Dunedin, New Zealand570 contributions220 helpful votes
Not cheap at $250 but its near the centre. Staff were very good and food in restuarant was good value. We had a downstairs room which was a bit dark and dingy but clean. Bathroom was pretty awful so we didnt shower as it was a one night stay. Parking can be tight so get there early. Average in general but staff and location helps it.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mukesh P wrote a review 17 Feb
6 contributions5 helpful votes
Keep away from this hotel It’s not very often I write a review but on this occasion I had to do it To start with we stayed here for 3 nights and during this period we hardly had any hot water despite making complaints it was never resolved some of the staff members in the reception took it as funny, we were a group of 12 couples and half of them were given rooms in the outer building which were dilapidated when we asked to change rooms they said they were completely booked we later found out there was an on going problem with hot water which was yet to be resolved in which case they shouldn’t have given out this room. The staff in the restaurant didn’t understand English as several times we had to repeat the order. All in all the hotel is ran unprofessionally we have asked for a compensation for all the inconvenience caused.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown
Responded 5 days ago
Good Afternoon, Thank you so taking the time to leave us a review! We are so sorry you had such a negative stay with us! This has been passed on to management to be rectified! We do hope you will accept our apologies and we look forward to welcoming you back to shoe you our improvements! Kind Regards Amanda H Heartland Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GoPlaces06179035467 wrote a review 15 Feb
2 contributions
+1
Do not go Extremely bad service Rooms were stinky dirty carpet and mold in the bathroom and when we Stayed there was no hot water On top of that hotel staff lied and although they knew about it they didn’t say anything at check in. When we told them in the morning that we didn’t have hot water they All started laughing amongst themselves And told us there is nothing we can do
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Date of stay: February 2024Trip type: Travelled with friends
Room Tip: I would highly recommend starting away from this place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown
Responded 5 days ago
Good Afternoon, Thankyou so much for taking the time to leave us a review! We are so sorry you had such a negative experience with us! This has been passed on to management to be rectified. We do hope you will come back and let us show you the improvements we have made! Kind Regards Amanda H Heartland Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christine S wrote a review 11 Feb
Garforth, United Kingdom14 contributions
Get the bad bit over with first! My son and I arrived about 8pm and were allocated the room which is right next door to the gym. Think it was 221. While he went to find somewhere to park the car - which ended up being quite a walk away from the hotel - I opened the patio door to get rid of the smell of mould. It was very very strong and quite overpowering. When my son arrived he got ready for bed and I was already in my PJ's but I couldn't settle as the smell was so bad and it was burning my lips. I got dressed and went to the reception where the night managed and his young colleague came back to the room with me to see how bad the smell was. I asked for another room as there was no way I could have stayed in there. The manager and the other young chap said instantly that they could smell it as they walked into the corridor and it was even worse when they got into our room. The manager was absolutely excellent. He moved us straight away into another room which was only two doors away but there was no smell. The dampness and mould in 221 should be addressed as it is really harmful to health. The manager and his pal helped us into the room with our luggage and we had a good night's sleep in the end. The issue with the parking is a bit of a pain, there isn't enough space on site and my son had a ten-minute walk to go and get the car, the hotel is on a steep hill so I couldn't walk up and down it as I am disabled. The following morning the manager was still on duty in the restaurant and greeted us very warmly. The breakfast was lovely with plenty of choice, everything was very clean and we enjoyed it very much. In the end we had a nice stay but I really hope the hotel maintenance gets into that pongy room and sorts it out.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown
Responded 5 days ago
Good Afternoon, Thank you so much for taking the time to leave us a review. We do apologise for the mould smelling room and this has been passed onto our housekeeping team to be rectified. We do also apologise for parking as it is a first come first served which can create headaches. We do thank you for bringing the maintenance to our attention and it has been passed on to management. We look forward to welcoming you back to show you our improvements! Kind Regards Amanda H Heartland Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reija P wrote a review 9 Feb
5 contributions1 helpful vote
The room we got is not in a chalet-like cabin but on the first floor of an ordinary building. There is a lake view but the window and balcony overlook a very busy and noisy street. You will not enjoy sitting on the balcony and watch buses pass by. The bathroom was clean but in need of renovation. The breakfast was ok but there wasn’t enough staff, so there was something missing all the time - cutlery, jam and marmalade, etc.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown
Responded 5 days ago
Good Afternoon, Thank you so much for taking the time to leave us a review! We do thank you for the feedback regarding our chalets. We do apologise for the short staff impacting breakfast and we do look forward to welcoming you back to show you our improvements! Kind Regards Amanda H Heartland Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Manuela S wrote a review 4 Feb
Muenster, Germany5 contributions2 helpful votes
We were with a small german travelgroup in the hotel. It is a quiete hotel with very friendly staff. Nice room with tv. I had a room downstairs, which was great for me, becauce it was nearby the sauna, which I enjoyed alone. The breakfast was delicious and a great range. To the harbour is only a 15 Minutes walk.Queenstown is a wonderful, nice little town.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown
Responded 2 weeks ago
Good Morning, Thank you so much for taking the time to leave us a review! We are so pleased you had an enjoyable time with us and enjoyed the breakfast buffet! We look forward to welcoming you back! Kind Regards Amanda H Heartland Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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blaze992016 wrote a review Jan 2024
Rowville, Australia10 contributions1 helpful vote
Views from the balcony of the 2nd floor chalet overlooking the Lake and city are lovely. The restaurant on site is convenient if you don’t want to walk down and back up the steep road and driveway. (I didn’t have a car). I found the staff very friendly and helpful - especially assisting me with my suitcase up the driveway and stairs. Local bus to the airport only costs $10 and the stop is located within easy walking distance (great for solo travellers).
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: You will certainly get a cardio workout walking those hills!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown
Responded 3 weeks ago
Good Morning, Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the views from your balcony and found our staff friendly and helpful! We look forward to welcoming you back! Kind Regards Amanda H Heartland Hotel team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hilary B wrote a review Jan 2024
11 contributions1 helpful vote
Stayed the night at the end of an Intrepid tour. I managed to swap my room from next to the lift and was given an end room which had a good view of the lake. The room was comfortable. The facilities were good. I had a balcony that faced the lake. I did not have breakfast included so cannot vouch for the restaurant. There are some excellent brunch/cafe places in Queenstown itself 5 minutes walk away. The super shuttle picks up from here so simple to get to the airport. Also near a No 1 bus which also takes you past the airport.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown
Responded 4 weeks ago
Good Afternoon, Thank you so much for taking the time to leave us a review! We are so pleased you had a lovely stay with us and we look forward to welcoming you back! Kind Regards Amanda H Heartland Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Adrienne C wrote a review Jan 2024
8 contributions
Pros: clean, good sized room, comfortable bed, nice view first floor and up rooms, centrally located, expansive breakfast buffet, really great staff. Cons: have to carry bags up stairs (no elevator), located on a very steep hill leading down to main part of city, limited parking, no air conditioning or heat pump, although a small tabletop fan is provided, bathrooms need upgrading but good water pressure. Overall pros outweigh cons.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Be prepared to walk up steep hills and stairs. No air conditioning.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown
Responded 4 weeks ago
Good afternoon, Thank you so much for taking the time to leave us a review! We are so pleased our pros outweigh the cons and we do thank you for the feedback with the bathrooms. We do look forward to welcoming you back and showing you our improvements! Kind Regards Amanda H Heartland Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$190 - $289 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
scenic circle a line hotel, scenic circle a line queenstown
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
81
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HEARTLAND HOTEL QUEENSTOWN - Now $179 (Was $̶3̶6̶6̶) - UPDATED 2024 Reviews & Price Comparison (New Zealand) - Tripadvisor

Frequently Asked Questions about Heartland Hotel Queenstown
Which popular attractions are close to Heartland Hotel Queenstown?
Nearby attractions include Escape Quest Queenstown (0.4 km), Browns Ski Shop (0.4 km), and Lake Wakatipu (0.4 km).
What are some of the property amenities at Heartland Hotel Queenstown?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and free parking.
Which room amenities are available at Heartland Hotel Queenstown?
Top room amenities include a flat screen TV, a refrigerator, and a desk.
What food & drink options are available at Heartland Hotel Queenstown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Heartland Hotel Queenstown?
Yes, free parking is available to guests.
What are some restaurants close to Heartland Hotel Queenstown?
Conveniently located restaurants include Fogo Brazilian BBQ Experience, Perky's - Floating Bar Queenstown, and Blue Kanu.
Is Heartland Hotel Queenstown located near the city centre?
Yes, it is 0.2 km away from the centre of Queenstown.
Are any cleaning services offered at Heartland Hotel Queenstown?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Heartland Hotel Queenstown?
The staff speaks multiple languages, including English, Portuguese, and Japanese.
Are there any historical sites close to Heartland Hotel Queenstown?
Many travellers enjoy visiting Vesta Design Boutique (0.3 km) and One Mile Power House (0.8 km).
Does Heartland Hotel Queenstown have any great views?
Yes, guests often enjoy the harbour view available here.