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Heartland Hotel Queenstown

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Traveller (258)
Room & Suite (355)
Dining (49)
Ratings and reviews
  • Excellent28%
  • Very good46%
  • Average19%
  • Poor6%
  • Terrible1%
Travellers talk about
“steep hill”(38 reviews)
“stanley street”(9 reviews)
“close to town”(34 reviews)
View all reviews
What's included
Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
Bar/Lounge
Multilingual Staff
Meeting Rooms
Dry Cleaning
Self-Serve Laundry
Private Balcony
3 Star Hotel
View all hotel information
Location and contact
27 Stanley St, Queenstown 9300, New Zealand
5.9 km to Frankton Airport
141 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Reviews (705)
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LanguageEnglish
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171
259
117
30
12
Show reviews that mention
All reviewssteep hillstanley streetclose to townnice view of the lakeshort walkfamily roomhotel is in a great locationeasy walkwater pressuresingle bedbuffet breakfastgood sizereception staffduty managernew zealandawesome viewshotel room
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1 - 5 of 589 reviews
Reviewed 5 days ago

The place was really really close to the city, and everything. It does have a really safe environment. Our room has a great view of Cecil Peak and when you come out of the balcony, a breathtaking view of the Skyline Gondola would be really...More

Thank Hamish L
Response from Sunil S, Manager at Heartland Hotel QueenstownResponded today

Good afternoon Hamish L, Thank you for taking the time to review and rate Heartland Hotel Queenstown online, Apologies for not meeting your expectations at this time, we do appreciate the feedback and hope to see you again very soon. Kind regards, Sunil Siraboina Hotel...More

Reviewed 6 days ago

Stayed in King room (425) with lake and mountain views and was blown away with the view. The room was huge and apparently one of the largest in the hotel with the best view overlooking Queenstown. Hotel is older and decore reflects this but everything...More

Thank Deborah R
Response from Sunil S, Manager at Heartland Hotel QueenstownResponded today

Good afternoon Deborah R, Thank you for taking the time to review and rate Heartland Hotel Queenstown online, Glad to see such wonderful review and comparing past and present experiences in terms of quality and service and the team sincerely hope to see you again...More

Reviewed 2 weeks ago via mobile

Was a little disappointed when we first arrived to our room. We have travelled all over NZ the past week and this was my least favourite of similar comparisons. Smelt very strongly of cleaning products / bleach (which hey I guess means it's clean), but...More

Thank aussie_takemethere
Response from Sunil S, Manager at Heartland Hotel QueenstownResponded today

Good afternoon aussie_takemethere, Thank you for taking the time to review and rate Heartland Hotel Queenstown online, Apologies for not meeting your expectations at this time, we do appreciate the feedback and hope to see you again very soon. Kind regards, Sunil Siraboina Hotel Manager

Reviewed 10 June 2018

This hotel is about 500mts from the centre of town. Our room had a great view of the snow covered mountains, the lake and the town. Comfortable rooms but with very basic facilities. A kettle. No microwave for drinks, No toaster and No plates. The...More

1  Thank martin c
Response from Sunil S, Manager at Heartland Hotel QueenstownResponded 3 weeks ago

Good afternoon martin c, Thank you for taking the time to review and rate Heartland Hotel Queenstown online, Apologies for not meeting your expectations at this time, We do appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina Hotel...More

Reviewed 30 May 2018 via mobile

It was a beautiful stay at Heartland. We were won over by the view even we can hear the traffic from the freeway. I was a little disappointed that the faulty light outside our room was not fixed through our 4 nights stay. However, we...More

Thank li-me-cha
Response from Sunil S, Manager at Heartland Hotel QueenstownResponded 31 May 2018

Good afternoon Wei L, Thank you for taking the time to review and rate Heartland Hotel Queenstown online, Glad to see such wonderful review and we sincerely hope to see you again very soon, Kind regards, Sunil Siraboina Hotel Manager

View more reviews
About
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Dry Cleaning
Meeting Rooms
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$113 - US$249 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Queenstown
#12 Business Hotel in Queenstown
#18 Family Hotel in Queenstown
#27 Romantic Hotel in Queenstown
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$113 - US$249 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Queenstown
#12 Business Hotel in Queenstown
#18 Family Hotel in Queenstown
#27 Romantic Hotel in Queenstown
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (258)
Room & Suite (355)
Dining (49)
Pool & Beach (1)
Amenities (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
jason l
11 April 2016|
AnswerShow all 6 answers
Response from whaeaness | Reviewed this property |
Not in the smaller rooms..
0
Votes
nippaaa
29 February 2016|
AnswerShow all 5 answers
Response from Stickywu | Reviewed this property |
There is definitely heating in all the rooms.
1
Vote
ErinCooper27
4 April 2015|
AnswerShow all 8 answers
Response from ErodeRadhakrish | Reviewed this property |
We were given lake side room straight away. They did not demand anything and there were no extra charges. May be if the room are fully occupied on the lake side you may have to settle on the other side. As others pointed out... More
0
Votes
Room Tips
"All of the rooms offer a good view of Cecil Peak."
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"Excellent location and value for money"
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"Ask for a room upstairs with a view."
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"while walking back from the town center, the last 100 mts is quite steep"
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