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    Mercure Resort Queenstown

    1,561 reviews
    #34 of 59 Hotels in Queenstown
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    Sainsbury Road 9197, Queenstown 50071, New Zealand
    011 64 3-668 0240
    Hotel website
    Lowest prices for your stay
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    1 room, 2 adults, 0 children12
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    US$118
    US$110
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    US$110
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    US$110
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    US$110
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    US$110
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    US$110
    Orbitz.com
    US$110
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    US$118
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    US$110
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    US$110
    Travelocity
    US$110
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    US$110
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    All photos (921) 921
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    Certificate of Excellence
    Traveller (595)
    Room & Suite (324)
    Dining (93)
    Overview
    4.0
    1,561 reviews
    • Excellent31%
    • Very good46%
    • Average16%
    • Poor5%
    • Terrible2%
    Travellers talk about
    “vista restaurant”(17 reviews)
    “a lake view room”(65 reviews)
    “steep hill”(63 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    4 Star Hotel
    All hotel details
    Offers from Mercure Resort Queenstown
    Special Offer: UP TO 30% - EARLY BOOKING
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    Contact Info
    Hotel website
    011 64 3-668 0240
    Sainsbury Road 9197, Queenstown 50071, New Zealand See on map
    Offers from Mercure Resort Queenstown
    Special Offer: UP TO 30% - EARLY BOOKING
    Hotel deals
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    Rooms
    29 Jul30 Jul
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    1 room, 2 adults, 0 children
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    Reviews (1,561)
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    Traveller rating
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    Show reviews that mention
    All reviewsvista restauranta lake view roomsteep hillbus serviceamazing viewspublic bustown centrebuffet breakfastlake wakatipuroom was spaciousan upgradenew zealandstayed here for nightssouth islandfernhillaccorgym
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    1 - 5 of 1,428 reviews
    Reviewed yesterday via mobile
    Great

    There are two snow mountains and the lake right in front of you, very beautiful view... the chicken wings in the cafe taste really good... rooms need a bit face lift for the walls and carpet... short drive from the city centerMore

    Thank Robert R
    Response from Lisa I, General Manager at Mercure Resort QueenstownResponded yesterday

    Dear Robert R, Thank you for taking the time to tell us about your stay at the Mercure Queenstown Resort. We are thrilled you enjoyed the fresh snow on the mountains and beautiful sights of Lake Wakatipu. Winter is one of the most beautiful times...More

    Hotel's Favourite
    Reviewed 5 weeks ago via mobile
    Excellent Hotel

    We had a great 6 night stay at Mercure Queenstown - from the moment we walked into reception - the staff were professional and friendly. We had a Lakeview room and wow what a view - the room was quite roomy and comfortable bed. We...More

    1  Thank sophie41
    Response from Lisa I, General Manager at Mercure Resort QueenstownResponded 5 weeks ago

    Dear Sophie41, It was an absolute pleasure to read your comments regarding your stay at the Mercure Queenstown Resort. We are thrilled you had a magical six days at our hotel and the team made you feel welcome from the moment you entered the hotel....More

    Reviewed 2 days ago
    Beautiful Queenstown

    Our recent stay at the Mecure Queenstown was underwhelming, despite the beautiful location service at this hotel is below the standard for 4 star. Reception staff were rude and disinterested. Restaurant staff were great, but the food was poor and given the hotels location this...More

    Review collected in partnership with Accorhotels.com
    Thank lizmansfield8
    Response from Lisa I, General Manager at Mercure Resort QueenstownResponded yesterday

    Dear Lizmansfield8, We thank you for taking the time to provide feedback on your stay at the Mercure Queenstown. We are grateful for constructive words as it allows us to focus on areas of improvement moving forward. Our team is known for their high standard...More

    Reviewed 1 week ago via mobile
    Views

    The views are to die for here. Waking up to Lake Wakatipu was a real treat each morning. Unfortunately, that is as far as I could go for compliments. The hotel is very noisy and outdated and while staying, I could hear guests walking around...More

    Thank Tuyen V
    Response from Lisa I, General Manager at Mercure Resort QueenstownResponded 1 week ago

    Dear Tuyen V, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. Whilst we are pleased you enjoyed the spectacular views of Lake Wakatipu and the Remarkable Mountains from our property we are very disapointed to read...More

    Reviewed 1 week ago via mobile
    Disappointed

    I was disappointed with our stay. I am an Accor member, but had booked through the Air Nz app which I think is connected Expedia. Nevertheless, we were in Queenstown and Wanaka for six days, on our mother and son trip. First night we stayed...More

    Thank Maria M
    Response from Lisa I, General Manager at Mercure Resort QueenstownResponded 1 week ago

    Dear Maria M, We appreciate you taking the time to voice your concerns over your stay with your son at the Mercure Queenstown Resort. We apologize your experience did not meet your expectations and are truly sorry that you did not feel welcome or taken...More

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    About
    Awards & Recognition
    GreenPartner
    Certificate of Excellence
    Amenities
    Top amenities
    Free Parking
    Restaurant
    Fitness Centre with Gym / Workout Room
    Room Service
    Bar/Lounge
    Pool
    Free Internet
    Spa
    Hotel Amenities
    Free Parking
    Room Service
    Wheelchair Access
    Business Centre with Internet Access
    Dry Cleaning
    Meeting Rooms
    Laundry Service
    Concierge
    Banquet Room
    Multilingual Staff
    Self-Serve Laundry
    Conference Facilities
    Babysitting
    Non-Smoking Hotel
    Room amenities
    Air Conditioning
    Things to do
    Restaurant
    Fitness Centre with Gym / Workout Room
    Bar/Lounge
    Pool
    Spa
    Outdoor pool
    Details
    Price range
    US$110 - US$184 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #14 Business Hotel in Queenstown
    #24 Family Hotel in Queenstown
    #31 Luxury Hotel in Queenstown
    Room types
    Non-Smoking Rooms, Family Rooms
    Details
    Price range
    US$110 - US$184 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #14 Business Hotel in Queenstown
    #24 Family Hotel in Queenstown
    #31 Luxury Hotel in Queenstown
    Room types
    Non-Smoking Rooms, Family Rooms
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    All photos (921) 921
    Full view
    Traveller (595)
    Room & Suite (324)
    Dining (93)
    Pool & Beach (48)
    Amenities (13)
    Business Centre & Event Rooms (2)
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    Questions & Answers
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    See all 14 questions
    melange321
    18 June 2018|
    AnswerShow all 6 answers
    Response from pritchard8024 | Reviewed this property |
    yes plenty of free parking out front of the hotel in their carpark
    0
    Votes
    20jaredt
    13 July 2017|
    AnswerShow all 3 answers
    Response from Francis S | Reviewed this property |
    yes there were ski storrages so there would be bike storages too
    0
    Votes
    chillimama23
    14 May 2017|
    AnswerShow all 5 answers
    Response from MQR | Property representative |
    Thank you for considering Mercure Queenstown for your stay. The no 9 bus service starts at 07:05 and they continue to go to town and back till 22:45. They offer a special price of $7 for return fare from the Mercure hotel to... More
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    Room Tips
    "Pay for the lake view"
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    "room with a lake views will be the best option"
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