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Mercure Resort Queenstown

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Mercure Resort Queenstown
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1,309 Reviews from our TripAdvisor Community

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Showing 1,196: English reviews
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Wellington, New Zealand
Reviewed yesterday NEW

From the reservations staff who were able to get us the perfect room for our needs to the view from the room it was an above average stay and experience. Staff were friendly and accommodating and while it was obvious there were groups staying there, the place was big enough to not have the tour groups impact on individual travelers...

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Helpful?
Thank 204monalisa
HOTEL’S FAVOURITE REVIEW
Reviewed 25 January 2017 via mobile

We stayed for 5 nights and we enjoyed our stay. Seen some negative comments but as long as you realise it's not a 5 star hotel then you what you get is what you expect. From the moment we arrived until we left the guest services were all fantastic. They were always happy and very helpful. The rooms were satisfactory,...

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Helpful?
2Thank Scott W
About Hotel's Favourite Review
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Scott W We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback, especially regarding some rooms at the hotel requiring some refurbishment. However it is pleasing as a GM that any shortfalls they property has is made up by the fantastic staff we boast...

Nelson, New Zealand
Reviewed yesterday NEWvia mobile

The room was comfortable and nicely furnished but the bathroom very tired and needs an upgrade. If I had a $ for every hair on the floor I would be rich. Bed was comfortable but no sky TV. Breakfast was very average. Sausages just terrible. Full of salt and mash. Parking is limited and you really need a car or...

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Helpful?
Thank gemido
Auckland, New Zealand
Reviewed 3 days ago NEW

The lake view is impressive, great location! Very quiet, spacious rooms (Lake view). Nice bar and restaurant with lake view as well. Free parking in front. Breakfast was good, relaxed athmosphere, friendly staff. We enjoyed our stay, would come back!

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Helpful?
Thank doro_nz15
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear doro_nz15 Thank you very much for choosing to stay with us at the Mercure Queenstown and have the opportunity to take advantage of the amazing view and location of the hotel. We appreciate immensely your feedback regarding the hotels amenities which you enjoyed and this enjoyment was complimented by our fantastic friendly team who take personal pride in the...

Dunedin, Otago, New Zealand
Reviewed 4 days ago NEW

This was our second stay at the Mercure, and we impressed at the recent renovations to the rooms. Lovely views, but was a short distance from town so we made use of the half hourly bus service to get down to the Lake front. The pool was a nice touch, and the meals we enjoyed at the restaurant (both breakfast...

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Helpful?
1Thank Cath H
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Cath H Thank you for choosing to stay with us again here at the Mercure Queenstown, it is always heartening to have our valued guests return to the hotel. The views are widely publicized and are always appreciated by our guests whether it be for the first time or in your case a repeat visit. Glad you took advantage...

Henfield, United Kingdom
Reviewed 6 days ago NEW

This was not our first choice of hotel but was reasonable. The staff were very friendly and our room had fantastic views over Lake Wakatipu. A good 30 minutes walk into town kept you fit. The hotel just seemed a bit dated.

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Helpful?
Thank Andrew S
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Andrew S Thank you for providing us with a review of your recent stay with us. I do apologize that your overall experience was perhaps what you had expected. We do appreciate your favourable comments regarding the view and the friendly staff you encountered. The hotel is currently in a refurbishment phase and upgrade works began in 2015 and...

Orchard Park, New York
Reviewed 1 week ago

Hotel location is outstanding...right on lake...outstanding views and scenery...no AC...staff not particularly accommodating...price was reasonable...wanted to know the night before if you were eating breakfast the next day with the insinuation that you had to tell them then...never experienced a situation like that before in my VERY well traveled life.

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Helpful?
Thank bobrist
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear bobrist Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The...

Reviewed 2 weeks ago via mobile

Tired decor, and needs some money spent to be up to speed with others in town. Front desk staff were good but others not up to par. Ignored us when they couldn't find the cushions to outside furnature portrayed on their home page. A long way from town, so best catch cab.

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Helpful?
Thank Alastair W
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Alastair W Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Reviewed 2 weeks ago via mobile

We booked a lakeview room and are members of the accor loyalty program but our view was of a hill , the hotel staff said next time we go we will get a lake view room (this doesn't help ) we have just booked a garden view and we will see if we get the lake view room, the price...

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Helpful?
Thank Zacchary C
Reviewed 2 weeks ago via mobile

Beautiful location looking over the lake. Room was spacious and comfortable. The hot tub was a few degrees cooler than one might hope, but the view of the mountains made up for it! Breakfast was delicious, with a gorgeous lookout over the lake. Pleasant half hour walk to and from town, with a few steeper sections.

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Helpful?
Thank Andrew E
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Andrew E We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially the breakfast team they will delighted that you enjoyed the experience. I am sure that this feedback will serve as an encouragement to all of...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 

Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $115 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Reservation Options:
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Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown
Hotel Style:
#14 Business Hotel in Queenstown
#25 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Queenstown staff and other travellers.
11 questions
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Waikerie, Australia
3 months ago
Bethany Beach, Delaware
Sacramento, California
11 months ago

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Questions? Get answers from Mercure Resort Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lake view rooms! most have two queen size beds, very comfortable.”
 of 5 bubbles doro_nz15, 27 Mar 2017 | Read review
“Book a lake view room you won't regret it!”
  • view from our room.
 of 5 bubbles michaea09, 3 Mar 2017 | Read review
“Keep away from lift that dings on arrival.”
 of 5 bubbles williamrV1270KQ, 13 Feb 2017 | Read review
“lake view the best”
 of 5 bubbles robertbL8416XK, 9 Feb 2017 | Read review
“Don't go to this hotel”
 of 5 bubbles AHibby, 28 Jan 2017 | Read review
5 of 5