Mercure Resort Queenstown
1 review
#37 of 65 Hotels in Queenstown
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Sainsbury Road, Queenstown 9300 New Zealand
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$85
Free cancellation until 02/05/21
Reserve now, pay at stay
US$85
Free cancellation until 02/05/21
Reserve now, pay at stay
US$93
Free cancellation until 02/05/21
Hotels.comUS$85
eDreamsUS$85
CheapTicketsUS$85
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Full view
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Dining (100)
Room & Suite (78)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 04/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Resort Queenstown
Updated 04/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#37 of 65 hotels in Queenstown
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Skiing
Babysitting
Car hire
Parking
Wifi
Paid wifi
Outdoor pool
Sauna
Restaurant
Breakfast buffet
Complimentary instant cofffee
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Great View
Languages Spoken
English, Chinese
Location
Full view
53Somewhat walkable
Grade: 53 out of 100
243Restaurantswithin 10 km
111Attractionswithin 10 km
1,837Review21Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
Location is a little far to walk to town and up a steep hill. Part of the appeal for the hotel was parking as other places closer to town didn't necessarily have this, however often had to park on street away from hotel. Room very outdated, bathroom in particular needs upgraded. Queenstown gets very cold at night and beds only had a sheet and thin duvet, no spare blankets / electric blanket provided. Lift sounds ill! Biggest complaint however was coming back in the evening to find room hadn't been serviced, dirty towels on floor, no toilet paper. Reception explained that room had accidently been missed, which didn't bother us as much as the "ho-hum" attitude we received to this. Room was not offered to be cleaned, and had to encourage staff to even remove dirty towels. On the plus side some staff were really friendly - greeted by housekeeping in hallways and breakfast staff really good. Beds were very comfortable, though again needed extra blankets. Despite some reviews here actually found breakfast selection really good, and view from Rises restaurant stunning. Unfortunately however due to our experience won't be staying again, did not feel like a 4 star hotel.…
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Date of stay: April 2021
Cleanliness
Service
Sleep Quality
Helpful
Our room looked out to the lake which was fantastic and we could park our car for free. The food in the bar and restaurant was great.The staff were amazing, I broke my leg while on a activity and the reception lady when she saw my husband trying to assist limping me into the lobby she came rushing out with bottles of water and asked us to sit on the sofa and got us a wheelchair to use. She also organised a shower stool for the bathroom. The bar lady who was just walking by also jumped into action and assisted me getting into the wheelchair. A very big thank you to all the staff. I highly recommend this hotel
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Date of stay: April 2021
Value
Location
Service
Room Tip: Ask for lake view
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Helpful
Waited for almost an hour and half for our food and drinks, especially the drinks. The draft beer wasn’t served even after 2 reminders). Tables that arrived after us were being served with their drinks already while we are still waiting for ours. However the lady in charge of the restaurant was good and courteous.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Get a room with a view of the lake,then watch the sunrise from the direction of Kingston... Large room,comfy bed,good bathroom...could do with a bigger table if having breakfast in room...We had an in room breakfast which i would recommend... Excellent staff,very handy to downtown and definitely quiet...
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Date of stay: March 2021
Rooms
Cleanliness
Service
Helpful
Very lovely place, we got an upgrade to room with a beautiful and stunning landscape view which was a good treat. The front desk, kitchen and cleaning staff were professional, amazing, friendly and very helpful. I must say that the food was good too. Would have loved it more if the pool was heated. An amazing place! Highly recommended!❤️
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Date of stay: April 2021Trip type: Travelled as a couple
Helpful
PRICE RANGE
US$81 - US$157 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure resort queenstown hotel queenstown, mercure hotel queenstown, mercure queenstown
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
148
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Claim Your Listing Frequently Asked Questions about Mercure Resort Queenstown
Which popular attractions are close to Mercure Resort Queenstown?
Nearby attractions include Skyline Queenstown (1.6 km), Break One (6.7 km), and iFLY Queenstown (1.8 km).
What are some of the property amenities at Mercure Resort Queenstown?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Mercure Resort Queenstown?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Mercure Resort Queenstown?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Resort Queenstown?
Conveniently located restaurants include Fogo Brazilian BBQ Experience, Margo's Queenstown, and Nest Kitchen + Bar.
Are there opportunities to exercise at Mercure Resort Queenstown?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Mercure Resort Queenstown?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Resort Queenstown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Resort Queenstown?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Mercure Resort Queenstown?
Many travellers enjoy visiting Vesta Design Boutique (1.9 km) and One Mile Power House (1.3 km).
Does Mercure Resort Queenstown have any great views?
Yes, guests often enjoy the harbour view available here.