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Mercure Resort Queenstown

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Traveller (595)
Room & Suite (324)
Dining (93)
Overview
  • Excellent31%
  • Very good46%
  • Average16%
  • Poor5%
  • Terrible2%
Travellers talk about
“vista restaurant”(17 reviews)
“a lake view room”(65 reviews)
“steep hill”(63 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from Mercure Resort Queenstown
Special Offer: UP TO 30% - EARLY BOOKING
Hotel deals
Offers from Mercure Resort Queenstown
Special Offer: UP TO 30% - EARLY BOOKING
Hotel deals
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,561)
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1,428 results
Traveller rating
454
628
233
76
37
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Time of year
LanguageEnglish
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454
628
233
76
37
Show reviews that mention
All reviewsvista restauranta lake view roomsteep hillbus serviceamazing viewspublic bustown centrebuffet breakfastlake wakatipuroom was spaciousan upgradenew zealandstayed here for nightssouth islandfernhillaccorgym
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1 - 5 of 1,428 reviews
Reviewed yesterday via mobile

There are two snow mountains and the lake right in front of you, very beautiful view... the chicken wings in the cafe taste really good... rooms need a bit face lift for the walls and carpet... short drive from the city centerMore

Thank Robert R
Response from Lisa I, General Manager at Mercure Resort QueenstownResponded yesterday

Dear Robert R, Thank you for taking the time to tell us about your stay at the Mercure Queenstown Resort. We are thrilled you enjoyed the fresh snow on the mountains and beautiful sights of Lake Wakatipu. Winter is one of the most beautiful times...More

Hotel's Favourite
Reviewed 5 weeks ago via mobile

We had a great 6 night stay at Mercure Queenstown - from the moment we walked into reception - the staff were professional and friendly. We had a Lakeview room and wow what a view - the room was quite roomy and comfortable bed. We...More

1  Thank sophie41
Response from Lisa I, General Manager at Mercure Resort QueenstownResponded 5 weeks ago

Dear Sophie41, It was an absolute pleasure to read your comments regarding your stay at the Mercure Queenstown Resort. We are thrilled you had a magical six days at our hotel and the team made you feel welcome from the moment you entered the hotel....More

Reviewed 2 days ago

Our recent stay at the Mecure Queenstown was underwhelming, despite the beautiful location service at this hotel is below the standard for 4 star. Reception staff were rude and disinterested. Restaurant staff were great, but the food was poor and given the hotels location this...More

Review collected in partnership with Accorhotels.com
Thank lizmansfield8
Response from Lisa I, General Manager at Mercure Resort QueenstownResponded yesterday

Dear Lizmansfield8, We thank you for taking the time to provide feedback on your stay at the Mercure Queenstown. We are grateful for constructive words as it allows us to focus on areas of improvement moving forward. Our team is known for their high standard...More

Reviewed 1 week ago via mobile

The views are to die for here. Waking up to Lake Wakatipu was a real treat each morning. Unfortunately, that is as far as I could go for compliments. The hotel is very noisy and outdated and while staying, I could hear guests walking around...More

Thank Tuyen V
Response from Lisa I, General Manager at Mercure Resort QueenstownResponded 1 week ago

Dear Tuyen V, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. Whilst we are pleased you enjoyed the spectacular views of Lake Wakatipu and the Remarkable Mountains from our property we are very disapointed to read...More

Reviewed 1 week ago via mobile

I was disappointed with our stay. I am an Accor member, but had booked through the Air Nz app which I think is connected Expedia. Nevertheless, we were in Queenstown and Wanaka for six days, on our mother and son trip. First night we stayed...More

Thank Maria M
Response from Lisa I, General Manager at Mercure Resort QueenstownResponded 1 week ago

Dear Maria M, We appreciate you taking the time to voice your concerns over your stay with your son at the Mercure Queenstown Resort. We apologize your experience did not meet your expectations and are truly sorry that you did not feel welcome or taken...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Pool
Free Internet
Spa
Hotel Amenities
Free Parking
Room Service
Wheelchair Access
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Outdoor pool
Details
Price range
US$110 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Queenstown
#24 Family Hotel in Queenstown
#31 Luxury Hotel in Queenstown
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$110 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Queenstown
#24 Family Hotel in Queenstown
#31 Luxury Hotel in Queenstown
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (595)
Room & Suite (324)
Dining (93)
Pool & Beach (48)
Amenities (13)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
melange321
18 June 2018|
AnswerShow all 6 answers
Response from pritchard8024 | Reviewed this property |
yes plenty of free parking out front of the hotel in their carpark
0
Votes
20jaredt
13 July 2017|
AnswerShow all 3 answers
Response from Francis S | Reviewed this property |
yes there were ski storrages so there would be bike storages too
0
Votes
chillimama23
14 May 2017|
AnswerShow all 5 answers
Response from MQR | Property representative |
Thank you for considering Mercure Queenstown for your stay. The no 9 bus service starts at 07:05 and they continue to go to town and back till 22:45. They offer a special price of $7 for return fare from the Mercure hotel to... More
1
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Room Tips
"Pay for the lake view"
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"room with a lake views will be the best option"
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