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The Carlin Boutique Hotel

43 Hallenstein Street, Queenstown 9300 New Zealand
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Traveller (24)
Room & Suite (24)
Videos (2)

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Breakfast included
$2,199
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#51 of 66 hotels in Queenstown
Location
Cleanliness
Service
Value
The Carlin is for discerning travellers attracted to a one-of-a-kind, local boutique Hotel experience. Offering a range of spacious suites in 1,2, and 3 & 4 bedroom configurations with 50 to 288 square meters of indoor and outdoor living space. Our Penthouse interconnects to provide 1-7 bedrooms with 7 bathrooms, 3 lounge rooms and 3 outdoor spas. All beautifully realised in delicate palettes with meticulous attention to detail and carefully curated materials. The Hotel includes outdoor terraces with private spas, gas fires and exceptional lake and mountain views. Relax in 6 Star luxury, enjoy world class amenities and personalised service provided by an exceptional team of Hotel Ambassadors, Concierge, Butlers, Massage Therapists and Chefs. Only a 5 minute walk to town, we are located on Queenstown Hill with spectacular views just below us of Queenstown Bay, Lake Wakatipu and the Town Centre.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Free breakfast
Evening entertainment
Patio
Highchairs available
Electric vehicle charging station
Valet parking
Paid private parking on-site
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Outdoor dining area
Snack bar
Wine / champagne
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Airport transportation
Car hire
Business Centre with Internet Access
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Hot spring bath
Massage
Open-air bath
Rooftop terrace
Ski In / Ski Out
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun deck
Sun terrace
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Soundproof rooms
Bathrobes
Desk
Dining area
Fireplace
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Minibar
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Sofa bed
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Business
Languages Spoken
English, French, Russian, Spanish and 3 more
28Reviews0Q+A6Room tips

Reviews
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217shellyc wrote a review 13 Feb
Philadelphia, Pennsylvania11 contributions6 helpful votes
The Carlin is well located in easy walking distance to the Queenstown Mall and Lake Wakatipu. The complimentary airport pick-up made my arrival seamless. The rooms are modern with every detail considered. I received a surprise upgrade upon checking in to the fabulous Royal Suite. The cocktail hour and breakfast included in the rate were delicious and added value. I loved relaxing on the terrace with the hot tub and outdoor fireplace enjoying the box of treats left at evening turndown service and the complimentary soft minibar. All staff members that I interacted with were professional and efficient. I wouldn't hesitate to return to the Carlin the next time I'm in Queenstown.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: During cocktail hour, the bartender will make custom drinks according to your tastes
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Abe F wrote a review Jun 2022
Queenstown, New Zealand52 contributions26 helpful votes
Hotel's Favourite
Gorgeous view over Queenstown in a beautiful setting. We had dinner at Oro restaurant and it was amazing, so many options it was hard to choose! One of the standout dishes was the vegetarian risotto and that is coming from an avid meat eater. But honestly all the food was so good and service was impeccable. We will definitely be back!
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Rumi Graham, Revenue Management at The Carlin Boutique Hotel
Responded 31 Jul 2022
Dear AbeF479, We truly appreciate you taking your time to write us this positive review. We are so pleased to hear that you enjoyed the vegetarian risotto, as we strive to create the dishes that anyone can fall in love with, and dishes that catered for everyone's preferences. We look forward to having you back with us, perhaps to try something else on the menu next time. Kind Regards, Rumi Graham The Carlin Boutique Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gene W wrote a review Jan 2024
2 contributions
Amazing hotel that caters to pampering, spoiling and taking very good care of its guests. Patrick was an incredible guide and gave me a tour I will remember forever! He really knows all the best places! Eric was very helpful throughout my stay. I enjoyed the restaurant and loved the exclusive feel of the hotel property! Breakfast was wonderful every day too. I had a Princess Suite which was extremely comfortable. Can’t wait to return!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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540amyg wrote a review Dec 2023
Venice, CA122 contributions74 helpful votes
The Carlin Hotel is a stunning property. The views from the balconies are glorious. I really liked the location - just outside of town, so that it is convenient to everything but during the busy holiday season, it’s on a quiet street. It’s a steep walk back from town, but after all the eating we were doing, we didn’t mind. The rooms are beautiful, tastefully decorated. The staff is attentive and friendly (shout out to Patrick who went out of his way to make a stay special). The food at the restaurant is good - we had Christmas dinner at the hotel and it was really delicious. Breakfasts we tasty and plentiful. If you’ve looked at booking this hotel, you know that it is REALLY expensive. They bill themselves as a six star hotel, but at this price, I’d like even five stars to be perfection. Cons - the air conditioning is wonky. It kept shutting off in the middle of the night and we’d wake up and not be able to get it on again. Our family had the Vista and Panorama Suites and the adjoining king rooms had absolutely no windows - of course this is because of the layout of the hotel which is built into a hill - but not only was there no natural light, but it felt like a fire hazard since the only way out in case of emergency is through the door into the hall. One evening, when the restaurant where we had a reservation was out of food (this seems to be an issue during the holidays in NZ), we went back to the hotel before 8:30 p.m. and were told the only food we could order was from the overnight dining menu, when the hotel menu clearly states that the entire dinner menu is available until 9 p.m. - the food was still tasty, but the menu was extremely limited. Other than that, the stay was heavenly and I’d gladly come back and stay again.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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susan wrote a review Dec 2023
United States5 contributions
Exceptional experience right from the second we arrived. Staff went above and beyond to make us feel comfortable and welcome the entire time we were here. We dined in the first night & loved it so much we decided to dine in every night. Food was presented beautifully & was exceptional to eat. Amazing Chefs!! Equally amazing service staff in the dining room. Beautifully designed facility & very obvious there has been a lot of attention to detail when designing this beautiful property. Super clean & functional & very much enjoyed our first few nights in New Zealand here. Would highly recommend this place to anyone.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Chad G wrote a review Nov 2023
Idaho Falls, Idaho1 contribution1 helpful vote
The experience staying at the hotel was amazing. There was so much attention to every detail of the property; the views, location, pillows, coffee machine, multiple fireplaces and hot tub were remarkable. Food was delicious, the chef was quick and the menu was thoughtful. James and Eric displayed top-notch service and attention to every detail. We met the owner, Kevin, and it was nice to see him present and involved in daily operations. We didn’t want to leave. We can’t wait to come back again to visit. Zero complaints. 12/10!
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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ToddG wrote a review Sept 2023
4 contributions1 helpful vote
I decided to treat my family to 4 nights in the Royal suite on level 4. Although we had terrible weather while we were in town this hotel made it more enjoyable. The service is excellent and the staff are friendly. It is definitely a unique experience staying in a small luxury hotel. The food in the restaurant is 5 star for both dinner and breakfast. The 3 course meal we had for dinner was faultless and really enjoyable. For breakfast the chefs would accomodate our special requests, nothing was a problem. The views are amazing and the location is very handy to town. Thank you to all the staff with a special thanks to Raquel. Next time we are in Queenstown we will definitely stay here again!!
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Teng Long, Guest Services / Front Office at The Carlin Boutique Hotel
Responded 5 Oct 2023
We wanted to take a moment to express our sincere gratitude for providing us with your valuable feedback regarding your recent stay at the Carlin Hotel, Queenstown. Your feedback is incredibly important to us, and we truly appreciate the time you took to share your thoughts and suggestions. It's through feedback like yours that we can continually improve our services and enhance the experiences of our guests. We have carefully reviewed your comments. Your insights are helping us strive for excellence, and we are committed to delivering the highest level of service and comfort to our guests. We would like to assure you that your feedback is being shared with our team members to acknowledge their hard work. Your input will undoubtedly contribute to our ongoing efforts to create memorable experiences for our guests. Once again, thank you for choosing the Carlin hotel, and for taking the time to share your thoughts with us. If you have any further comments or if there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to reach out to us. We look forward to welcoming you back in the near future and providing you with an even better experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amazing Lucca wrote a review Sept 2023
Los Angeles, California397 contributions167 helpful votes
+1
Good * Most of the hotel's staff who we engaged with are nice. Especially, Canadian lady from breakfast is an excellent asset for the hotel. She is so friendly and brings positive energies all around. Also, want thank a young French chauffeur and a bartender for their subtle yet sheer enthusiasm. * Most of the hard products throughout the hotel since they are still in newer condition. Especially, Kohler washlet. * The sunset view. * Breakfast and room service menu from Oro restaurant. Bad * This hotel may be good enough for Queenstown, but Not good enough for real 5 star property outside of Queenstown.... inadequate to meet basic requirements. Please, see my comments or pix. * Very very very weak shower water pressure. It's ridiculous. * The room gets very loud and noisy from other rooms and the hallway. No sound proofed walls. Hear noise from next room and above all night long. * Need one consolidated smart control panel instead of every corner of the walls * Not much privacy on the balcony and hideous partition. * Mattress quality : It's sunken and dipped too much. I'm surprised no one has complained yet? * Have doubts about some of the design and material choices for hard products and Especially, curve appeal if they will age well.... * Got one way pick up with a Cayenne and one way drop off with a local taxi that is not as advertised. At both times of arriving and leaving, Bentley was just sitting in the parking lot. Guess, YMMV... * Never got welcome vibes from the on-site manager during my stay. What's up with that? * Didn't get to settle the folio until check out since their system was down.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Don't bother with this one. There is much better options near by the lakes in the town.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Teng Long, Guest Services / Front Office at The Carlin Boutique Hotel
Responded 7 Sept 2023
Thank you for your feedback on your recent stay. I am disappointed to hear about your experience. We have invested substantial amount of money on the hotel plumbing system, soundproofing system, security system and decors & furniture. I would appreciate if you can please advise us of your booking and state of stay so I could investigate further. We appreciate of your feedback on pick-up and drop-off service, we use either Porsche or Bentley for airport pick-up and drop-off service, sometimes due to unforeseen situation we may have to use the third party company assisting the chauffeur service. To help us to improve our service and investigate about your case I would appreciate if you can please contact us reservation@thecarlinhotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jessicawalke wrote a review Jul 2023
3 contributions1 helpful vote
The Carlin is pure luxury! We had the privilege of staying at The Carlin for 3 nights and were upgraded to the Eagle’s Nest suite. Our experience was absolutely wonderful, the staff went above and beyond, attending to every need with care. The attention to detail throughout the hotel was unparalleled, from the little canapés they hand delivered each day to the custom scented air fresheners throughout the hotel. We ate dinner at the Oro the first night (highly recommend the King Prawns) which was a phenomenal experience and we looked forward to eating breakfast everyday (we highly recommend the french toast!). When we come back to Queenstown again, we will absolutely be staying at the Carlin! Cannot recommend this hotel enough!
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dipesh Singh, Guest Services / Front Office at The Carlin Boutique Hotel
Responded 30 Jul 2023
Hi Jessica, We are glad that you enjoyed your stay with us and thanks a lot for such a beautiful review. Looking forward to welcoming you again
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mcavin wrote a review Jun 2023
mcavin48 contributions22 helpful votes
Luxe apartment-style 1BR with fireplace, deck & hot tub. Exceptional interior hard product, likely unmatched in Queenstown. We’ve been to Queenstown many times; we were very happy with the Carlin hard product for our special occasion. Oozing with pretension (by design), the property is built for Queenstown visitors (and the travel agents who refer them) for whom money is no object. Nevertheless at US$1.5k+ per night base (same as St Regis Bora Bora; and nearly 2x Park Hyatt Maldives @ 30k Hyatt points vs 40k Carlin), it feels pretty pedestrian to rock up to a ubiquitous 8-unit apartment building, roadside, behind a primary school, beleaguered by road works — situated several blocks uphill (very steep!) from town. It’s a reasonable use of Hyatt points / Chase UR (40k Hyatt or US$400 value on Chase), particularly when Eicharts is unavailable at the same 40k rate (older property but MUCH better location / curb appeal). Despite the overly hyped Bentley pickup, we were met both times with a Cayenne. Absolutely fine. Just YMMV on getting too excited about the whole Bentley story. We wouldn’t have flagged it as bait-and-switch, had they not made such a big deal about the Bentley in all their advertising. Owner was onsite once during our stay. He was primarily interested in promoting the restaurant (chef from France; prawns from Australia), congratulating its local accolades (Viva Magazine? Never heard of it), and name-dropping his other clientele (who perhaps would prefer not be named). I’m sure the restaurant is exceptional (we had other plans), but the interaction was less then. Combined with overwhelming branding (everything engraved “Carlin”), it made the whole place feel like a self-aggrandized owner homage. We nevertheless felt very welcomed by the staff, who were excellent (esp the bartender!) save one experience where the staff abruptly entered the room without knocking (via an exterior emergency exit to move a mattress — accessing another room through ours). It’s possible that our experience was a “points” experience — rather than a “paid” one. It was a bit obvious how all the staff (and owner) asked for our name / room before engaging fully (and not-so-subtly governing amenability accordingly). Despite all of this, and in light of the exceptional interior hard product, I’d absolutely recommend this property those already planning a NZ trip, and who already have Hyatt/Chase UR points to-hand.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$1,570 - $2,600 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
8
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE CARLIN BOUTIQUE HOTEL - Reviews & Price Comparison (Queenstown) - Tripadvisor

Frequently Asked Questions about The Carlin Boutique Hotel
Which popular attractions are close to The Carlin Boutique Hotel?
Nearby attractions include Queenstown Hill (0.3 km), The Winery - Queenstown (0.5 km), and Kiwi Crawl (0.5 km).
What are some of the property amenities at The Carlin Boutique Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at The Carlin Boutique Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Carlin Boutique Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Carlin Boutique Hotel?
Yes, free parking, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to The Carlin Boutique Hotel?
Conveniently located restaurants include Fogo Brazilian BBQ Experience, Blue Kanu, and Tatsumi.
Are there opportunities to exercise at The Carlin Boutique Hotel?
Yes, guests have access to a fitness centre during their stay.
Does The Carlin Boutique Hotel have an airport shuttle?
Yes, The Carlin Boutique Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Carlin Boutique Hotel have airport transportation?
Yes, The Carlin Boutique Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Carlin Boutique Hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Queenstown.
Are any cleaning services offered at The Carlin Boutique Hotel?
Yes, dry cleaning and laundry service are offered to guests.