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Holiday Inn Express & Suites Queenstown

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Traveller (86)
Room & Suite (66)
Dining (6)
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About

#49 of 66 hotels in Queenstown
Location
Cleanliness
Service
Value
Travellers' Choice
The brand-new Holiday Inn Express and Suites Queenstown is located in the prime position on the corner of Stanley and Sydney streets in Queenstown, providing close proximity to the city centre shopping, entertainment and outdoor activities. The location also provides easy access to popular ski destinations of Coronet Peak, Remarkables, Cardrona & Treble Cone, and is the gateway city to the UNESCO World Heritage site of Milford Sound. The 227-room, 4 Star hotel features a selection of well-designed hotel room types and suites to cater for all types of travellers, whether that be for work or play. Holiday Inn Express & Suites Queenstown is the smart choice for savvy business and leisure travellers, delivering more where it matters most. The hotel also features a fitness room, sauna, two flexible meeting rooms, self-serve laundry, onsite parking and a free business centre, in addition to well-appointed rooms complete with a power shower, black-out blinds, high-quality bedding with a choic
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Hiking
Horseback riding
Kids stay free
Highchairs available
Paid private parking on-site
Car park
Wifi
Sauna
Bar / lounge
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Happy hour
Outdoor dining area
Wine / champagne
Mini golf
Skiing
Bicycle tours
Canoeing offsite
Fishing
Walking tours
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Photo copier / fax In business centre
Steam room
Baggage storage
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Interconnected rooms available
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Spanish, Chinese, Filipino and 2 more
138Reviews2Q+A39Room tips

Reviews
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NJ LV wrote a review Feb 2024
5 contributions
We booked a four night stay at this hotel as part of a larger trip. The welcome was superb - reception was well staffed , the room very clean and well apportioned and after the first night given a parking slot in the hotels car park/ Breakfast was always well stocked at all times we visited even though the hotel was very busy. No matter what we asked for in terms of help and advice I felt the people who worked in the hotel couldn't do enough for you . Special mention to Gina , Richard and Martin on reception along with a lady from Minneapolis - Head chef was was very welcoming and the student from Columbo Sri Lanka all made our stay memorable ! Thank you guys
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Parking is limited at the hotel but there was enough street parking with 5 min walking - may be...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mark B wrote a review May 2023
12 contributions7 helpful votes
Hotel's Favourite
Well its really 4.5 stars! We just finished an 18 day NZ South Island holiday and voted this hotel our best overall experience. The 'lost' half star is for the room (neat and tidy and newish but small, very small) and the mountain view which we paid extra for, but which was distant and mostly the ugly orange tiled roof of the apartments opposite. However, the included breakfast was great (even though supplemented by our own gluten free cereal), the in house evening meals (order at the bar) were both really appetising and good value, and the large foyer/bar/dining/lounge area really nice. It also stacked up as pretty good value especially for Queenstown which is an expensive place. Staff were very good too in our limited interactions with them. As stated the room was disappointingly small with little space to comfortably place suitcases, a tiny table and midget seating area, no room around the bed and a small bathroom in comparison to other places we stayed. However as above, the meals and common areas made up for this in our view.
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip: Check out the bar ordered dining options before eating out on the town. Curry is great and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Vacation06008514730 wrote a review Feb 2024
1 contribution
BUYER BEWARE. This hotel downgraded my room with no notice! Make sure You're getting what you pay for here because they will try and fleece you. Staff was completely unhelpful and useless when coordinating with IHG as well. I had to make my own reservation last minute, thankfully at a much better hotel.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Contact Holiday Inn or IHG direct. Management is powerless here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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DbacksFn wrote a review Feb 2024
Tucson, Arizona408 contributions168 helpful votes
We stayed here for one night before heading home. Our room was very small but for one night was ok. The room has a very odd layout. The bathroom door was also the shower door and one shower wall was the wall in the bedroom. The carpet in the hallway to our room looked like it hadn't been vacuumed in weeks. I commented to the front desk and I think someone walked through and picked up some of the chunks of garbage, but it still wasn't clean. The bottom sheet of our bed didn't stay on during the night, which is one of my pet peeves about hotels. Get sheets that fit!! And we only had firm pillows, no soft ones. The breakfast was decent, but there was no hot water to make a decaf coffee. The spigot for hot water was cold. Food choices were good.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Stay elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Donnie wrote a review Feb 2024
Auckland, New Zealand1 contribution
Stayed their with my son for a quick getaway trip. Very Good breakfast, I was blown away by the pancake machine 'self service' but the pancakes were to small an I have to stay for extra pancakes💕. Staffs were very Friendly. I love how this place is only a 3mins walk to town an what a beautiful view walking down the hill while facing the skyline-Gondola. If you cant be bothered walking up the hill just catch the bus from town and the Bus stops right at your Accommodation Holiday Inn😊and you can always across the street to catch the bus to town. Good WIFI and fast. Room is good but feels a bit cluttered inside and the aicorn sometimes wasn't working
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Date of stay: January 2024Trip type: Travelled with family
Room Tip: Don't need to book a car You can walk to the city
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JennyGonsalves wrote a review Jan 2024
Houston, Texas106 contributions60 helpful votes
This property has a great unique vibe for a Holiday Inn. Lovely property, very contemporary, great location (walking distance from the boardwalk). The staff are very warm and welcoming and genuinely concerned about you having a wonderful stay. The lady at checkin (Anabellee) was such a delight. Even the staff at the bar, were very gracious, the gentleman even offered to park our car in the garage, as we were heading out, walking. The rooms are spacious and well appointed, everything is Very clean and new. A good location for pickup for our trip to Milford Sound, very convenient.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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thaisfuncia wrote a review Jan 2024
Sao Paulo, SP333 contributions147 helpful votes
Great location and service! It’s close by the city center just have to mind a little uphill on the way back from Queenstown Mall. Breakfast included, nice and clean hotel and good service! Would recommend for families and others. The hotel has a nice lounge and external seating area to have drink, eat or just chill
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Date of stay: January 2024Trip type: Travelled with family
Room Tip: There is a limit parking availability
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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KeenPhotographer-11 wrote a review Jan 2024
Birkdale, Australia903 contributions528 helpful votes
I note the large number of somewhat negative, recent reviews; BUT I was impressed with most aspects of our stay here. We were in a std twin queen bed room at about $360 AUD per night, booked many months ago through Agoda. The town had a lot of No Vacancy signs around and was very busy with many international tourists in early January. Check-in was efficiently managed late in the afternoon. The room was more than adequate in size and even had 1 space for a full sized suitcase. Many 4-5 star hotels do not even manage this anymore. A mostly pragmatic ensuite space but the mirror lighting is way too dim. The working in room safe was appreciated as was the basic eutectic fridge. The air con at 19 C (set at the lowest temp) and at full fan speed, mostly kept the room coolish. I suspect that rooms that faced west would struggle here and this was for days that were only around the low 20s C outside. The room was mostly clean but a used sock just under one of the beds does hint that housekeeping here is still somewhat struggling. We then did not expect them to come in during our only 2 night stay. Other reviewers often flag this as a major gripe but I do not need such service everyday in a hotel such as this. Management however should do a full corridor walk in the early evening and note the number of empty glasses and cups left outside rooms and then all night and into mid-day the following day. The nice soft towels were still damp when first unfolded. Management are you reading this? I worked in auditing before retirement and this is what front line management need to be onto, everyday. Get the little things consistently right and the bigger things then can also start being better controlled. I know that getting and holding staff in this location has been and is still very problematic; but at near $400 NZD per night, the customer is also allowed to have higher expectations for this sig cost. Breakfast was great = 10/10 and was included in our room rate. Two laundry rooms are available; that need 4 x $1 coins per service. On site car parking is definitely limited and the adjacent on street parking around is also limited and has stay restrictions; so I can see that this would frustrate many stayers here. We did not have a car. A bit of a hill on the way home, walking up from downtown; but then the hotel is in a quieter location. I cannot comment on the bar and evening dining but the large space(s) there appeared popular with other guests. A solid 4 stars for me.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Fudman wrote a review Dec 2023
Sudbury, Massachusetts131 contributions39 helpful votes
A mediocre choice for lodging in Queenstown. The facility is fairly new and the beds are very comfortable. And they allowed us to store luggage when on our trek. But there are numerous operational shortcomings. Onsite parking is woefully inadequate. The rooms are extremely small. When a boil water order was issued, they did not offer guests drinking water (but would sell you a bottle). We were granted late checkout but the cleaning staff showed up at 11 and kicked us out. The primary customers seem to be busloads of tourists. Hence, while breakfast was good, the lines were long if you didn't arrive at 6:30. Bottom line, I would look elsewhere first and the HIE would be at the bottom of my lodging list.
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Date of stay: December 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jason Sabin, Owner at Holiday Inn Express & Suites Queenstown
Responded 28 Dec 2023
Hi Fudman, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express QUEENSTOWN. As part of our team Holiday Inn Express & Suites Queenstown, we would like to apologies for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 032227177 or info.zqnqt@proinvesthotels.com Sincerely, Marc Duty Manager 032227177
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anthony F wrote a review Dec 2023
4 contributions
This is a newly constructed stylish building overlooking Queenstown that offers a full complimentary breakfast service and bare bones rooms. The ambiance really is nice to look at, but the rooms are basic as they come. That said you know what you're getting with Holiday Inn. There are three downsides 1. I think they were short staffed, so I didn't get my room cleaned for a few days, 2. The water here has to be boiled which isn't the hotel's fault it just sucks, 3. The hill back to the hotel. I liked the challenge twice a day, but I could see this as a deterrent for others.
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Date of stay: December 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$264 - $436 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
227
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN EXPRESS & SUITES QUEENSTOWN - Hotel Reviews & Price Comparison - Tripadvisor

Frequently Asked Questions about Holiday Inn Express & Suites Queenstown
Which popular attractions are close to Holiday Inn Express & Suites Queenstown?
Nearby attractions include Lake Wakatipu (0.5 km), Queenstown Gardens (0.4 km), and The Winery - Queenstown (0.4 km).
What are some of the property amenities at Holiday Inn Express & Suites Queenstown?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Holiday Inn Express & Suites Queenstown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Queenstown?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn Express & Suites Queenstown?
Yes, free public parking nearby, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Holiday Inn Express & Suites Queenstown?
Conveniently located restaurants include Fogo Brazilian BBQ Experience, Tatsumi, and Blue Kanu.
Are there opportunities to exercise at Holiday Inn Express & Suites Queenstown?
Yes, guests have access to a fitness centre and a sauna during their stay.
Is Holiday Inn Express & Suites Queenstown located near the city centre?
Yes, it is 0.4 km away from the centre of Queenstown.
Are any cleaning services offered at Holiday Inn Express & Suites Queenstown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Queenstown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Queenstown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.