Customer service was not great, waiting for long periods of time to be served. Very average facilities. Not what we expected. Did not feel welcomed into the facility, overall a very average experience.
Everything about this "resort" is wrong. There was always something missing. First night I was very tired from traveling and was looking forward to have a bath but no drainage stopper was there. and the Bath looked pretty disgusting so I didn't use the bath. 1. The heater in the room sounds like a machine gun but doesnt even heat the room I couldnt sleep because of the noise and it was VERY COLD Talked to reception the next day - got a quite heater - still cold but bearable. Got a drange stopper with rust all over it - cant understand how you would expect that a "resort" would hand this to a customer this was disgusting 2. House keeping took all my towels on the towel rack - I wanted to use my towel more than one day to protect the environment but house keepers take EVERY towel that you've used even thought there's a note says "please help in protecting the environment. Your choice will count a lot. Please put the towels on the floor if you want new towel" Well, stop taking my towels that are not on the floor! 3. House keeping do not refill toiletries! This is my third day and they never refilled them so far. 4. Reception NEVER answer the phone never ever ever no they really dont (ext 500) 5. I checked if there's a complementary shuttle before making a reservation to this hotel and I was told that there is and I need to prebook. - However when I tried to prebook it - I was told the shuttle was under maintenance - To my surprise there was shuttle parked right in front of hotel the day I intend to book. So I went to the reception and ask if I can use the shuttle and I was told I need to prebook which I was trying to do the day before and the shuttle's obviously not under maintenance 6. I knew about this part from the pictures - this hotel is run down and needs improvements - but also needs good cleaning - bath didnt seem to get cleaned properly 7. Room also very cold and damp you can smell the mold as you would expected from the old building. 8. There was no breakfast buffet available. A lot of things were out of order etc.... I would never come back to this "resort" again…
Much to improve on. I couldn't get through to reception to talk to someone before arriving. It looks like since covid the reception and breakfast all runs from bowling strike (not like the pics) ... might have been a good idea to ensure the reception phone was moved there too. My deal included a shuttle to coronet peak which wasn't operating and a daily continental breakfast which wasn't available one day so I had to pay for a normal breakfast. On the up side, the room was great and all of the staff were very friendly. Such a shame, it's a management issue.
Like any other guest when you wake up in the morning, you want your breakfast ready. When we went to the restaurant for breakfast, we have to turn the hot water on, we have to ask for milk etc. Since we turned the hot water on, of course we have to wait for the water to boil for 5-10mins. So the waiting time for our coffee plus our order is roughly 20mins. Or so which I could have slept instead. No bread, fruits or cereals but there are jams. Funny! Breakfast at maccas would have been better.
After spending a couple of months travelling around in our camper having a nights break here was luxury! It's not the most up to date and modern of hotels but it had everything we needed and more. The bed was super comfortable and bathroom very clean. I don't know if we got a special deal but it was brilliant value only $10 more than the campsites in town - and space at those was limited! You can't really walk into town but the hotel was offering a free shuttle for guests and if you've got transport its not that hard either.