Swiss-Belresort Coronet Peak
367 reviews
#52 of 64 Hotels in Queenstown
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161 Arthurs Point Road, Queenstown 9371 New Zealand
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About
#52 of 64 hotels in Queenstown
Location
Cleanliness
Service
Value
Swiss-Belresort Coronet Peak is a 3 star resort with 75 guest rooms, all with private bathrooms. Located just 7 minutes from the lively downtown Queenstown. It is the perfect location to escape the nightlife and recover from an adventurous day.
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Full view
Property amenities
Free parking
Paid wifi
Hot bath
Bar / lounge
Bowling
Game room
Babysitting
Indoor play area for children
Parking
Restaurant
Breakfast buffet
Vending machine
Skiing
Billiards
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Shuttle bus service
Meeting rooms
Spa
Baggage storage
Currency exchange
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
24-hour front desk
Laundry service
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Room features
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Spanish, German, Hindi and 3 more
Location
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367Reviews4Q+A63Room tips
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Customer service was not great, waiting for long periods of time to be served. Very average facilities. Not what we expected. Did not feel welcomed into the facility, overall a very average experience.
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Date of stay: January 2021Trip type: Travelled as a couple
Helpful
Response from General Manager SRCP, General Manager at Swiss-Belresort Coronet Peak
Responded 20 Jan 2021
Thank you for your feedback on your recent experience at Swiss-BelResort Coronet Peak. We are sorry to here we didn't feel welcome, I will address the issues you have experienced with our staff. We appreciate your time and for choosing our property. I would love to welcome you back to a Swiss-Belresort again in the future and make your stay a memorable one.
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Everything about this "resort" is wrong. There was always something missing. First night I was very tired from traveling and was looking forward to have a bath but no drainage stopper was there. and the Bath looked pretty disgusting so I didn't use the bath. 1. The heater in the room sounds like a machine gun but doesnt even heat the room I couldnt sleep because of the noise and it was VERY COLD Talked to reception the next day - got a quite heater - still cold but bearable. Got a drange stopper with rust all over it - cant understand how you would expect that a "resort" would hand this to a customer this was disgusting 2. House keeping took all my towels on the towel rack - I wanted to use my towel more than one day to protect the environment but house keepers take EVERY towel that you've used even thought there's a note says "please help in protecting the environment. Your choice will count a lot. Please put the towels on the floor if you want new towel" Well, stop taking my towels that are not on the floor! 3. House keeping do not refill toiletries! This is my third day and they never refilled them so far. 4. Reception NEVER answer the phone never ever ever no they really dont (ext 500) 5. I checked if there's a complementary shuttle before making a reservation to this hotel and I was told that there is and I need to prebook. - However when I tried to prebook it - I was told the shuttle was under maintenance - To my surprise there was shuttle parked right in front of hotel the day I intend to book. So I went to the reception and ask if I can use the shuttle and I was told I need to prebook which I was trying to do the day before and the shuttle's obviously not under maintenance 6. I knew about this part from the pictures - this hotel is run down and needs improvements - but also needs good cleaning - bath didnt seem to get cleaned properly 7. Room also very cold and damp you can smell the mold as you would expected from the old building. 8. There was no breakfast buffet available. A lot of things were out of order etc.... I would never come back to this "resort" again…
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Date of stay: August 2020
Value
Cleanliness
Service
Room Tip: I'm sure all rooms are the same - no good room no I dont think so
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2 Helpful votes
Helpful
Response from General Manager SRCP, General Manager at Swiss-Belresort Coronet Peak
Responded 20 Jan 2021
Thank you for your feedback on your recent experience at Swiss-BelResort Coronet Peak. We are sorry to hear that you didn't have a great experience and we didn't managed to reach your expectations. I will address the issues you have experienced during your stay with our staff. We appreciate your time and for choosing our property. I would love to welcome you back to a Swiss-Belresort again in the future and make your stay a memorable one.
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Much to improve on. I couldn't get through to reception to talk to someone before arriving. It looks like since covid the reception and breakfast all runs from bowling strike (not like the pics) ... might have been a good idea to ensure the reception phone was moved there too. My deal included a shuttle to coronet peak which wasn't operating and a daily continental breakfast which wasn't available one day so I had to pay for a normal breakfast. On the up side, the room was great and all of the staff were very friendly. Such a shame, it's a management issue.
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Date of stay: July 2020
Cleanliness
Service
Sleep Quality
Helpful
Response from General Manager SRCP, General Manager at Swiss-Belresort Coronet Peak
Responded 20 Jan 2021
Thank you for your feedback on your recent experience at Swiss-BelResort Coronet Peak. We appreciate your time and for choosing our property. I would love to welcome you back to a Swiss-Belresort again in the future and make your stay a memorable one.
Read more
Like any other guest when you wake up in the morning, you want your breakfast ready. When we went to the restaurant for breakfast, we have to turn the hot water on, we have to ask for milk etc. Since we turned the hot water on, of course we have to wait for the water to boil for 5-10mins. So the waiting time for our coffee plus our order is roughly 20mins. Or so which I could have slept instead. No bread, fruits or cereals but there are jams. Funny! Breakfast at maccas would have been better.
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Date of stay: July 2020Trip type: Travelled with family
1 Helpful vote
Helpful
Response from General Manager SRCP, General Manager at Swiss-Belresort Coronet Peak
Responded 20 Jan 2021
Thank you for your feedback on your recent experience at Swiss-BelResort Coronet Peak. We are sorry to hear the breakfast wasn't set up before your arrival, I will address the issues you have experienced with our staff. We appreciate your time and for choosing our property. I would love to welcome you back to a Swiss-Belresort again in the future and make your stay a memorable one.
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After spending a couple of months travelling around in our camper having a nights break here was luxury! It's not the most up to date and modern of hotels but it had everything we needed and more. The bed was super comfortable and bathroom very clean. I don't know if we got a special deal but it was brilliant value only $10 more than the campsites in town - and space at those was limited! You can't really walk into town but the hotel was offering a free shuttle for guests and if you've got transport its not that hard either.
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Date of stay: March 2020
Value
Location
Service
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PRICE RANGE
US$47 - US$206 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
75
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Claim Your Listing Frequently Asked Questions about Swiss-Belresort Coronet Peak
Which popular attractions are close to Swiss-Belresort Coronet Peak?
Nearby attractions include Skyline Queenstown (5.9 km), Break One (3.5 km), and iFLY Queenstown (6.0 km).
What are some of the property amenities at Swiss-Belresort Coronet Peak?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a spa.
What food & drink options are available at Swiss-Belresort Coronet Peak?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Swiss-Belresort Coronet Peak?
Yes, free parking is available to guests.
What are some restaurants close to Swiss-Belresort Coronet Peak?
Conveniently located restaurants include Fogo Brazilian BBQ Experience, Margo's Queenstown, and Blue Kanu.
Which languages are spoken by the staff at Swiss-Belresort Coronet Peak?
The staff speaks multiple languages, including English, Spanish, German, Portuguese, Hindi, Vietnamese, and Korean.
Are there any historical sites close to Swiss-Belresort Coronet Peak?
Many travellers enjoy visiting Vesta Design Boutique (6.2 km), Historic Skippers School (3.9 km), and One Mile Power House (6.5 km).
Is Swiss-Belresort Coronet Peak accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.