I liked the clean look of the hotel. Although our room was small, we enjoyed our short stay there. Unfortunately, the staff was totally uninformed how Accor members should get. No welcome drinks or any form of welcome. When asked was told that silver members must pay full for breakfast. Fortunately lady at reception the next morning said I do get discount. Chef that made the breakfast did not ask how we wanted our eggs prepared. Had to ask for bread and juice. Had problems with our tv but did not bother us much. Was very nice and easy parking in the garage.
All the staff are very accommodating and very professional with special commendation to the exceptional customer service of Ranga (reception /chef). He's been very helpful to guide us and recommend some places to visit and activities to consider because it's our first time in Invercargill. Kudos to the team at Ibis Styles Invercargill!! Keep up the good work!!
Great location in Invercargill, very accommodating staff. Would highly recommend for business travel. enclosed parking at the location, good value for the money. We had to make last minute changes due to covid restrictions, no problem for Ibis Styles.
At first, we didnt think it would suit us, but once we got settled in, with all its little quirks, the spacious room was perfect. Not flash but comfortable bed, nice new bathroom, lacking with hooks for hanging clothing etc., not very good shelving around the handbasin. Bedroom curtain above bed needing to be shortened. Suggest another simple light chair as well by the Desktop as it is used as a dining table also. Desktop needed securing properly, someone obviously sat on it at some time. Disturbing time with tenants or guests who were yelling and noisy will all hours of morning, this could be a "one off" situation but certainly not what you pay for. Had kitchenette with microwave only but no dishes/bowls to use other than you two provided cup,saucer and plate etc. Yes we would go back if we were wanting cheaper accommodation as it was clean and tidy.…
We were here for one night with our toddler and had no complaints. Reasonably priced for a one bedroom apartment and our daughter slept in a portacot provided by hotel in the mini lounge. Was clean, comfortable and centrally located and could not expect much more for the price.
I stayed for two nights in a self-catering unit and was pleased to have off-street car parking. I did have a couple of issues with lights not working in the bathroom and in the main room which were fixed after I reported the problems. I was pleased that the lift was available as I needed to take bags from and to the car during my stay as my room was on the top (fourth) floor.
Two bedroom apartment was not suitable for 3-4 people. Beds in corners so inside person gets trapped. One bed felt like a pullout couch it was so lumpy. The seal on the fridge was bad so door swung open on its own until we put something against it. Bathroom smelled strongly of smoke then weird smells with every flush or water run. They provide two chairs, two pouf stools and a loveseat meaning a group of 3-4 can't really sit down and relax or eat together. Almost every window pane was cracked. This room was so unfit for purpose that we left after the first night. We have not even received a refund for the unused nights as yet. Worryingly, if I hadn't offered it myself after we already had the keys, our vaccine passes would likely not have been checked.
Some expected services such as a hotel compendium and a welcome drink were not provided, possibly due to the Covid pandemic precautions. Wifi connection was intermittent at times in the evenings. Otherwise excellent.
We primarily picked this hotel because of its proximity to the central part of Invercargill. Also it listed that private parking was part of its amenities. However, upon arrival we discovered that this was not actually the case, unless you paid extra. This wasn’t clear from the initial information nor booking confirmation. We ended up by being given “secure” parking in the lower level of the building. The roller door to this facility was broken, leaving this car park open to anyone wandering off the street especially to the unlocked toilet and bathroom in the car park! I figured that every vagrant in Invercargill must enjoy coming here… The room was small, the light to the bathroom/toilet was in the bedroom which meant that by turning on the light you automatically shone bright light upon whoever was in the bed,malso waking them up. There was a huge amount of condensation on the windows in the morning, despite having the supplied dehumidifier running all night. There is no air conditioning or climate control in the room.…
Our room was perfect for our family of five with three bedrooms & a roll away bed in the lounge. The oil heater in the lounge didn't work so they offered for us to change rooms. Super hot water & great shower pressure. Great location right in town & super close to KMart & eating places. Very poky carpark for $10 per night. Understanding receptionist when we had to leave after one night due to covid lockdown.