Was a great stop, nice rooms, looks less appealing from the road, but is really nice on the inside. Very good service provided by the owner, they were very helpful organising my late night check in. Would stay again.
After recommenation from workmate. We stayed in Unit 3 for two nights after Easter, although a bit in need of sprucing up. Nice clean linen and bedding. Facilities well appointed and tidy. The only major down was the bed. We would have made it known if we were there longer, so uncomfortable, old and no support. Major roll together. Second night I ended up in the single, far superior to the queen, my partner has back issue, he didn't sleep much at all. Shower rose small and pressure average. Did raise problem of bed oh, and no forks in drawer, with staff upon leaving and have emailed (no response) would think twice about rebooking here unless quarentee bed was much better. Sorry, but if you are not told about issues, (you don't sleep there,) you will never know.
Really lovely room. Spacious and comfortable and very well appointed. We were surprised that we could get such quality for the modest price we paid. The staff were lovely, but we had some trouble finding them at the start. The only niggle, and it's a little one, is that the shower head was a bit low on pressure. Otherwise couldn't fault it. We would happily come again.
The Motel looked lovely, the bed was comfortable and the shower was great with good pressure. The bathroom and toilet were tiny but adequate. Our host Sam was helpful. I was able to do our washing in the laundry which was clean and tidy.
On early morning of 23rd, I got up from the bed and accidentally hit the chest drawer. The 32 inch TV fell and hit the surface of the chest drawer before I managed to grab it. There is only around a 40cm gap between the corner of the chest drawer and corner of the bed. When I walked through narrow space between two corners, it was very easy to hit the chest drawer. Also the 130cm (estimated), 5-layers-chest drawer was completely empty, light and sitting on carpet, which was soft. This meant that the chest drawer was unstable and extremely susceptible to falling over. The TV on the chest draw was worse. Even when you gently pushed the chest, the TV would be wobble and I feel it would easily have fallen in any circumstances. I had bruise of stomach because hitting the drawer, the owner said he DID NOT care and ACC would cover it. I also complained that if my 8-year-old daughter hit the chest drawer, the TV could fall on her and cause a big problem. When I brought this up with the owners, they did not care at all. The owners of the motel did not have an ounce of sorrow or worry and blatantly refused to improve the safety. Instead, they immediately requested for me to pay the full price of a new TV despite the TV being 5 years old. I disagreed with it and suggested solving this issue by Booking.com and tourist authority. However, the owners threatened us, saying that they had the ability to remove any negative comments on booking.com no matter what we complained. In order to prevent things from further escalating I had to pay $300. We have been traveling around New Zealand. This is the worst motel experience ever. It was 4-star motel but the pressure of the hot water was so low, one of electronic blankets did not work, hair dry did not work, one of dining chairs was wobble. They state that we did not follow their policy, how did we not follow their policy and what was their policy in the first place? They never disclosed anything to us and were just focused on getting their compensation which they were very open and blatant about.…