We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Garden Hotel

Traveller (17)
Room & Suite (19)
Dining (10)

About

Location
Cleanliness
Service
Value
Garden Hotel is conveniently situated minutes away from the Palms Shopping Mall. The hotel features 62 hotel/ motel rooms. We have rooms that are suitable for families, tourists, sports groups/ teams, business or corporate travelers that are visiting the "Garden City". Our units are quiet and we have a spacious free car parking available.Our hotel units are fully installed with air conditioning. For wine and dine options, you could choose from the different facilities that we have - Garden Restaurant (Buffet) GBC -Garden Bar & Cafe. We are only 5 minutes drive away from the heart of the city where you can take a stroll along the picturesque Avon River, from which the views of the Southern Alps can be seen.
Read more
Property amenities
Free parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Paid Internet
Public Wifi
Self-Serve Laundry
Wheelchair Access
Show more
Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Kitchenette
Non-smoking rooms
Smoking rooms available
Suites
Show more
Good to know
HOTEL CLASS
88Reviews
48Photos
0Q+A
22Room tips
Traveller rating
  • 16
  • 37
  • 18
  • 7
  • 10
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
Booking site doesn't mention air-con. Probably because our room didn't have any! In the middle of summer it could be expected that rooms would be air conditioned, however with no way to cool the room (even with windows open) it made for a very uncomfortable stay. If the booking
Read more
The accommodation was lovely and the restaurant buffet was great. The service was appalling. I was double charged for the rooms I booked and while the receptionist Zoe started out helpful, her manager Ali delayed her response to me and my needing to keep calling to find out what
Read more
Response from Garden H, Manager at Garden Hotel
Responded 31 Jan 2019
Hi Nicki, Thank you for taking the time to provide feedback on your stay with us. Our apologies for the misunderstanding regarding your concerns about being overcharged for the accommodation booked. The team and myself took action with your concerns in a timely manner. We received your phone call the night of your departure regarding your concerns. I was made aware of these concerns of being overcharged for the accommodation the following day. I followed up on your transaction history that day, one day after your departure from the Hotel. Upon the review of your transaction history with the Hotel, there were no overcharges on the credit card. But as the credit card company had not released the funds back onto your credit card from the hold/ pre-authorizations we finalized from our end, those funds were not made available to you; as mentioned to you by our staff, it can take 3-5 business days for the release of funds from the credit card company. This is also signposted at our Hotel Reception so guests are aware of this process. When in contact with you the following day, one day after your departure date, to advise that we had not over charged you, I also asked who you banked with, to have this matter fast-tracked. Your bank was contacted and I sent your transaction history to them, and requested they release the funds on their end due to your concerns about the charges the on the card. The bank advised this would be processed approximately 40 minutes to 1 hour. I called you back the after I had sent the relevant information and advised you the bank would proceed to release the holds on your credit card. The Hotel and its' staff did its utmost to assist you, and I apologize if the time frame to action your concerns were not to your expectations. I can assure you we handled the situation in a professional and courteous manner, and provided assurances throughout our dialogue with you on the day this was being actioned that your concerns were being dealt with. Once again, our apologies that you found our follow-up to your complaint regarding the pre-authorization and finalization of charges on your credit card was not to your satisfaction and affected your holiday plans. I hope your next stay with us will be a more pleasurable experience.
Read more
Stayed here twice in a month's trip, booked from the UK (in mistake for the Garden B&B). First time, had to hoik the luggage upstairs - no lift. Reception said it would probably be broken if there was one and arranged a downstairs room with car parking right outside for the
Read more
Response from Garden H, Hotel Reservations at Garden Hotel
Responded 16 Jan 2019
Good Afternoon, Thank you for taking the time to provide feedback on your stay with us. We appreciate hearing from our overseas guests on their stay with us, even if they accidently booked our Hotel rather than a B&B. The Deluxe Hotel is located separate from the rest of the complex in a two storey block, as described on our website and is quite different from our standard ground level studios which offer a lounge and kitchenette facilities. We will take your comments on board on the 'tiredness' of the room and will see where we can improve our appearance. Thank you once again for your review. Kind Regards, Garden Hotel
Read more
This is a good place to spend a night in Christchurch. The hotel is located outside the center, so it good to have a car to get there. A lot of free places to park are provided. The rooms are clean and spatial. The staff is friendly and helpful.
Read more
Stayed here 6 months ago and decided to go back. I have nothing bad to say about this hotel. Obliging staff, great housekeepers ( which we spoke to) room was roomy and airy, and very comfortable. Arrival and departure was quick and seamless and done with a smile and as we had
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining
Perfect
Comfortable
Photo provided by managementGarden Hotel
Deluxe Suite with Shower over Bath
Photo provided by managementGarden Hotel
Deluxe Suite with Super King bed
Photo provided by managementGarden Hotel
Deluxe Suite Bathroom
PreviousNext
1234
"Don't stay in the "stable block" to the rear of the hotel. Better still, there may be other options in the area."
"Ground floor next to car parking"
"If you have ambulation issues we suggest 201-211 room numbers..they are close and flat and well pathed."
"ask for a ground level room not in the block."
"I chose the deluxe rooms, as the upstairs ones have a bath tub, and you are allowed to have a cigarette on the balcony :)"
PreviousNext
12345
PRICE RANGE
US$66 - US$111 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandSouth IslandCanterbury RegionChristchurch
NUMBER OF ROOMS
60
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing