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Novotel Christchurch Cathedral Square Hotel

52 Cathedral Square Central City, Christchurch 8011 New Zealand
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Traveller (429)
Room & Suite (225)
Dining (31)
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About

#35 of 150 hotels in Christchurch
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
Spoil yourself in this new, stylish 4+ star hotel. The Novotel Christchurch Cathedral Square (re-opened 2013) is elegantly positioned alongside the original Christchurch Cathedral. The hotel boasts 154 spacious rooms and suites, from modern and contemporary to charming and cozy, everyone will be delighted. All rooms are complimented with the modern day comforts and amenities that one has come to love and expect from this international 4+ star hotel. Come to Christchurch and experience the style and sophistication of a 4+ star hotel in Christchurch.
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Property amenities
Paid private parking on-site
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Taxi service
Business Centre with Internet Access
Parking
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids club
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Hair dryer
Safe
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Green
Modern
Languages Spoken
English
1464Reviews24Q+A100Room tips

Reviews
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meganK wrote a review Feb 2024
Oakville, Canada244 contributions149 helpful votes
We arrived from Australia after a bad nights sleep, we easily checked into the hotels and sunk into the glorious bed and pillows. The hotel was quiet, clean and walking distance to centre ville. Staff were friendly and helpful. I would definitely stay again and would certainly recommend this hotel when staying in Christchurch.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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bodhi_sam wrote a review Feb 2024
Orlando, Florida275 contributions100 helpful votes
We stayed 3 nights and loved this place. Staff are super friendly and helpful. The room was a good size and very clean. The only watch out is the semi-see through glass that separates the bed from the toilet and you can pretty much watch your significant other at the toilet. It’s just weird for anyone who prefers a little more privacy than that. Amenities were a huge plus here. Fully stocked coffee and tea in the room. They have a nice bar with free apps made to order and happy hour discounts. I had beef skewers and bruschetta. Food was good!!! They also helped us find parking on the second day when we picked up our rental. The staff moved the car to their designated spot for us and brought the keys up to our room. Very kind! We had a very nice view and when the cathedral is fixed finally it will be a breathtaking view I’m sure. Regent street with tons of restaurants is right around the corner. And there’s lots of bars and shopping easily within walking distance. There was a craft market in the square right next door as well the one afternoon.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Bradley Conder, General Manager at Novotel Christchurch Cathedral Square Hotel
Responded 2 weeks ago
Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had such an enjoyable experience during your stay at our hotel. It's wonderful to know that you found our staff to be super friendly. Providing exceptional service is our top priority, and we're delighted that our team made a positive impression on you. We're also pleased to hear that you found your room to be spacious and clean, although we apologize for any discomfort caused by the glass partition. Your feedback is valuable, and we will take it into consideration as we strive to enhance our guests' comfort and privacy. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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FreddyII wrote a review Feb 2024
Wellington, New Zealand102 contributions54 helpful votes
This hotel has a nice room layout. Although slightly compact, this is not unexpected for a central city hotel. The rooms though are starting to look tired with some of the furniture and fittings are warn. The main dining area, which spreads over two buildings at the same floor level is rather dark. Meals were good and the breakfast is comprehensive. Nice staff. Self parking is on a gravel car park next to the hotel. At $25 it is expensive, particularly as there is no security. Secure valet parking costs more. I have marked this hotel down because of the tired rooms, dark dining room and parking.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Bradley Conder, General Manager at Novotel Christchurch Cathedral Square Hotel
Responded 2 weeks ago
Hi FreddyII! Thanks for taking the time to share your feedback. We appreciate your kind words about our breakfast. We understand your concerns about the tired-looking rooms. We'll make sure to pass your comments along to our team for review. Regarding the parking, we apologize it didn't met your price expectations . Your feedback is valuable to us, and we'll take it into account for future improvements. Regards, Bradley Conder
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kelly Henrich wrote a review Feb 2024
Brisbane, Australia21 contributions5 helpful votes
The Novotel Christchurch Cathedral Square is in an amazing location. Within walking distance to all the sights and restaurants you could explore while visiting this beautiful city. From check in to check out, the staff here at the Novotel were friendly, accommodating and professional, could not fault anything. Unfortunately the Cathedral is boarded up with scaffolding but still a beautiful sight to see. Will be my hotel of choice next visit!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Like most Accor properties, parking is not complimentary and is quite limited. Alternative...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Bradley Conder, General Manager at Novotel Christchurch Cathedral Square Hotel
Responded 2 weeks ago
Thank you for sharing your wonderful feedback with us! We are thrilled to hear that you had such a positive experience during your stay at Novotel Christchurch Cathedral Square. We're delighted that you found our hotel to be in an amazing location, We're especially pleased to hear that our staff provided friendly, accommodating, and professional service from check-in to check-out. Ensuring our guests feel welcomed and valued is of utmost importance to us, and we're delighted that our team made a positive impression on you. Thank you for choosing Novotel Christchurch Cathedral Square as your hotel of choice, and we look forward to welcoming you back on your next visit to Christchurch!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brian D wrote a review Feb 2024
Darlington, United Kingdom958 contributions485 helpful votes
We couldn't fault this hotel. A great location in the city, the reception staff were absolutely brilliant, the breakfast was very edible with lots of choice, the rooms were clean. It's not very often I give this praise to a hotel, but it was great
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Bradley Conder, General Manager at Novotel Christchurch Cathedral Square Hotel
Responded 2 weeks ago
Thank you so much for your kind words! We are delighted to hear that you had such a wonderful experience during your stay with us at Novotel. Providing an exceptional experience for our guests is our top priority, and we're glad that we succeeded in meeting your expectations. It's fantastic to know that you enjoyed our great location in the city, as well as the brilliant service provided by our reception staff. We believe that friendly and attentive service can make all the difference, and we're delighted that our team made a positive impression on you. Thank you for taking the time to share your praise with us. We truly appreciate your feedback, and we hope to have the pleasure of welcoming you back for another great stay in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Laura Reid wrote a review Jan 2024
Wellington, New Zealand36 contributions12 helpful votes
We were gifted an Air NZ Mystery Break to Christchurch for our honeymoon, which included a 2-night stay at the Novotel. I wouldn’t stay here again, super convenient location but it’s very dated. Also parking isn’t great, you have to pay $25 NZD for an outdoor park which is shared with a public parking lot. Our first night was terrible. We were put on the 13th floor (supposedly the top executive suites) in a room that was sub-par at best, with a weird bathroom layout of the sink and mirror being in the main bedroom. We quickly discovered that our room (1308) was directly under the hotel’s main chiller unit which makes the most awful mechanical sound 24/7, buzzing through the roof and the walls. So bad that we couldn’t sleep, even with earplugs or noise cancelling headphones. We spoke to reception who came up and listened (although I suspect, given other TripAdvisor reviews, they already knew about it). They couldn’t move us that night because the hotel was fully booked, so gave us free parking for the night and 2 free drinks at the bar. The next morning we spoke to a lovely manager (didn’t catch her name but she was the manager on Sat / Sun) who moved us to a room on Level 6. This was an accessible room which was fine with us, very dated decor but was so nice and peaceful. The bed was comfortable too, and they gave us 2 more free drinks. The first night has scarred me though. Worst stay in a hotel I’ve ever had in my life, and the mechanical noise ringing in my ears (plus no sleep) made me feel unwell all of the next day. Bear in mind these are the executive rooms too that people are paying top dollar for!
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Don’t stay on the top floor, particularly room 1308.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Bradley Conder, General Manager at Novotel Christchurch Cathedral Square Hotel
Responded 4 weeks ago
Dear Laura Firstly, please accept our sincere congratulations on your recent marriage, and thank you for choosing Novotel for your honeymoon stay. However, we are genuinely sorry to learn about the challenges you encountered during your visit, and we appreciate your candid feedback. We apologize for the inconveniences caused by the room assignment on the 13th floor and the disturbance from the chiller unit. Your experience does not align with the standards we aim to provide, and we deeply regret the impact it had on your stay. While we're grateful for your patience and understanding during the resolution process, we understand that the initial night's experience has left a lasting negative impression. We sincerely apologize for any discomfort and the subsequent impact on your well-being. We are, however, pleased to hear that the manager on duty was able to assist you in moving to a more peaceful room and that you found the accessible room to be comfortable. We appreciate your honesty, and your feedback will be shared with our team to ensure we address these issues and prevent a recurrence in the future. We hope that, despite this experience, you have positive memories of your time in Christchurch. Once again, congratulations on your marriage, and we appreciate your understanding.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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liam404 wrote a review Jan 2024
Wellington, New Zealand53 contributions14 helpful votes
One aspect of my stay that stood out were all the staff I interacted with. I felt that the lady from the reception that checked me in was naturally friendly and I really appreciated her going out of her way to ensure my request for a room with a bathtub was fulfilled. I had a room on the 8th floor. The room exceeded expectations there was ample space, the bed was extremely comfortable and room had been cleaned to a good standard. There was nothing broken or noticeable worn in the room. I personally liked the bathroom layout (but I was travelling solo) and could see how others may not like this design. Despite having a room near the elevators I didn’t hear much if any noise during the night. I also dined in the in-house restaurant and again I was impressed by the staff here. I later learnt that they were a staff member down due to sickness, despite this the team here did an absolute amazing job, they were extremely friendly and attentive while managing the restaurant and the bar. The food was very good! The breakfast was equally as good and plenty of options (i didn’t see any GF bread, which would have been nice but not a deal breaker). Checkout was straightforward and it’s nice to be genuinely asked how the stay was and asked if I needed a taxi to get to my next destination. Based off my experience, I would highly recommend. I also will look forward to hopefully visiting again soon.
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Bradley Conder, General Manager at Novotel Christchurch Cathedral Square Hotel
Responded 9 Jan 2024
Dear Liam Thank you for sharing such a detailed and positive review of your recent stay with us. We're absolutely delighted to hear about your exceptional experience at our hotel. Firstly, we're thrilled that our team members, especially the receptionist who checked you in, made a lasting impression with their friendly service. Ensuring our guests feel welcomed and valued is of utmost importance to us We're pleased that you enjoyed your spacious room and your compliments about the cleanliness greatly appreciated. We always strive to maintain high standards of cleanliness and comfort for our guests. It's fantastic to hear that you had a positive dining experience at our in-house restaurant. Your kind words about our staff are truly appreciated. We're also glad you enjoyed the quality of our food and the breakfast options available. Thank you for highly recommending us, and we look forward to welcoming you back on your next visit. Your satisfaction is our top priority, and we're thrilled to have exceeded your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alison R wrote a review Dec 2023
Adelaide, Australia9 contributions3 helpful votes
The room was spacious, comfortable and well-appointed, and the location is excellent for all retail, food and cultural wishes. The staff on duty were friendly, efficient, and well-versed in all things Christchurch. Good for single traveller. I will seek out Novotel on my next trip.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Bradley Conder, General Manager at Novotel Christchurch Cathedral Square Hotel
Responded 9 Jan 2024
Hello Juno Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience during your stay with us. We aim to provide our guests with a comfortable and enjoyable stay, and we're delighted that your accommodations met your expectations. We're also pleased that you appreciated our hotel's excellent location, making it convenient for your holiday Your kind words about our friendly, efficient, and knowledgeable staff are greatly appreciated. We strive to provide exceptional service, and we're delighted that our team made a positive impression on you. We look forward to welcoming you back to Novotel on your next trip to Christchurch. Thank you for choosing to stay with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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KandTCanberra wrote a review Dec 2023
Canberra340 contributions134 helpful votes
Excellent location right next to the Cathedral (undergoing a massive rebuild) and the excellent new library (which we used and enjoyed). Clean room (and a most unusual bathroom set up). Unfortunately a shower over the bath (and no grab rail) did not appeal. Excellent breakfast and coffee. Good value.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Ask if they have any walk-in showers.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Bradley Conder, General Manager at Novotel Christchurch Cathedral Square Hotel
Responded 12 Dec 2023
Hi K and T Canberra, thank you for taking the time to review us here at Novotel Christchurch Cathedral Square! We’re glad that you appreciated the value and convenience of our location. It's great to hear you enjoyed the library as well. We understand that not all bathrooms are designed to meet everyone’s needs, and we always strive to make sure our guests feel safe and comfortable in our hotel rooms. We’re happy you liked the breakfast and coffee too! Thanks again for your feedback - we hope to see you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrea K wrote a review Nov 2023
47 contributions21 helpful votes
Had a comfortable stay at this Novotel! Reception staff were very welcoming and helpful. The room was clean and modern with a great shower. Breakfast was excellent - great choices of hot meals and pastries, fresh fruit and continental selection. We stayed prior to catching the transalpine train and it’s a short taxi ride away. We ate at the Little High Eatery which was about 10min walk away so it’s well situated.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Bradley Conder, General Manager at Novotel Christchurch Cathedral Square Hotel
Responded 4 Dec 2023
Thank you for taking the time to share your positive experience at Novotel! We're delighted to hear that you had a comfortable stay and that the reception staff were welcoming and helpful. It's great to know that you enjoyed the clean and modern room, as well as the excellent breakfast with a variety of choices. We're pleased that the hotel's location was convenient for your plans, especially being close to the transalpine train station. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$218 - $361 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel christchurch cathedral square hotel christchurch
LOCATION
New ZealandSouth IslandCanterbury RegionChristchurch
NUMBER OF ROOMS
154
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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NOVOTEL CHRISTCHURCH CATHEDRAL SQUARE HOTEL - Now $189 (Was $̶2̶4̶6̶) - UPDATED 2024 Reviews & Price Comparison (New Zealand) - Tripadvisor

Frequently Asked Questions about Novotel Christchurch Cathedral Square Hotel
Which popular attractions are close to Novotel Christchurch Cathedral Square Hotel?
Nearby attractions include Escape Artists (0.2 km), Margaret Mahy Family Playground (0.4 km), and Quake City (0.4 km).
What are some of the property amenities at Novotel Christchurch Cathedral Square Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Novotel Christchurch Cathedral Square Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Christchurch Cathedral Square Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Christchurch Cathedral Square Hotel?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Novotel Christchurch Cathedral Square Hotel?
Conveniently located restaurants include Dosa Kitchen, Rascal, and Christchurch Tramway Restaurant.
Are there opportunities to exercise at Novotel Christchurch Cathedral Square Hotel?
Yes, guests have access to a fitness centre during their stay.
Is Novotel Christchurch Cathedral Square Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Christchurch.
Are any cleaning services offered at Novotel Christchurch Cathedral Square Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Christchurch Cathedral Square Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Novotel Christchurch Cathedral Square Hotel?
Many travellers enjoy visiting Riccarton House & Bush (3.0 km), Mona Vale (2.6 km), and Ferrymead Heritage Park (6.6 km).