Valentines Day dinner set menu seemed too good to be true - a 3 course dinner for two including a glass of bubbly all for only $82 !!! Duck & calamari starters, salmon& fillet steak mains - yum. However the calamari was dry, and no sign of the promised szechuan anything. The fillet steak had to sent back twice - I ordered medium & it arrived rare twice ... 3rd time lucky I guess. I can’t eat raw meat, sorry. The maître d’ was very apologetic & discounted our bill, but seriously - she kept on saying she would talk to the ‘’chef’ but I don’t think they actually had a chef. You can tell whether a steak is rare, med-rare, medium etc simply by feeling how soft/firm it is when you press your (gloved) finger into it. Seemed that everything was pre-prepared and was not cooked to order - I guess they were blasting the steaks in a microwave to get them as ordered? All the food certainly arrived at the table blindingly fast !! Anyway, it was an episode of Faulty Towers for us & we laughed about it - it really was so extremely amateur. The desert was very good - hence two stars not one. …
Perfect location in Christchurch. Staff are very good, restaurant is fabulous, good food and amazing service, I would recommend this hotel to anyone visiting Christchurch. Not been used as a COVID isolation hotel either so happy to support this hotel now and in the future. Staff get a huge thumbs up from us.
We stayed for one night at this hotel, the pre-visit call was appreciated, car parking options were explained which was really helpful as it could prove difficult to easily locate. The hotel location is good as it is right in the centre of the city next to the Cathedral. The receptionist was on the telephone when we arrived, she did not acknowledge us so we waited for someone to come from the office behind reception. It felt as if we were an interruption, greeting and explanation of services were minimal and as Accor Platinum members we were very underwhelmed by the service. Our room had a great view of the Cathedral but no welcome gift, which we did enquire about. It felt there was no real understanding by staff of what Accor membership involves. But regardless of membership I would say the service was not great. The room itself looked 'tired' and perhaps in need of updating. Breakfast was very good, but again some staff seemed to be distracted by other things. Overall I think 'underwhelmed' would sum up our experience.…
We had an amazing stay at this Hotel and we can't thank them enough for everything they did for us on the occasion of our Daughters Wedding. We had 6 rooms booked , all nice rooms and the staff were just so friendly and helpful. The hotel went the extra mile by sending a bottle of bubbles to the Brides room and some cake when we were drinking in the bar with Congratulations on it. The also allowed the bus to park outside when taking us to the venue and allowed late check outs for those that had flights later in the day. The bar staff really were exceptional especially when the a group came back to the bar after the Wedding and they accommodated us so well :) Thank you for making our Daughters Wedding just that bit more special !!
This is long due. We stayed here for 2 nights in December. It was our perfect base in exploring Christchurch. Location is really central, easy walking distance to riverside bars and restaurants. Our room was generous in space and immaculately clean. Wifi is free and fast. We did not eat in the hotel but the service we encountered was friendly and warm at reception. Check-in was fast. I like drinking my coffee with lots of milk and although they have single serving milk capsules, the staff at reception was kind enough to provide me a milk in a bigger carafe that she brought up herself. (I wish I remembered her name!) We plan to visit Christchurch again because we fell in-love with the city. Novotel surprised us, in a positive way. We intend to stay here again. All the best to the team, and thank you for the wonderful service we received while we stayed with you especially to reception and housekeeping.…
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