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You’ll feel worlds away at Peppers Clearwater Resort, positioned on a beautiful golf course surrounded by clear shimmering lakes. Sophisticated and characterful, this exquisite Christchurch accommodation is the ideal place to unwind and take in the beauty of the surrounding countryside and mountains which frame the property. Accommodation is inclusive of the Quay Room, Lakeside, Lakefront and Garden View Suites, as well as Quay Villas overlooking the lake and golf course. Expect all of the special touches and amenities that you love about Peppers, from plush furnishings, to LCD televisions, wireless internet access (WiFi), coffee machines, private balconies, tastefully appointed decor and a choice of magnificent vantage points from each room. This hotel does not accept cash as a payment method. Credit, debit and prepaid cards are accepted to buy goods and services.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
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Peppers Clearwater Resort in Christchurch enjoys a scenic location that many guests love for its tranquil lakeside setting and convenience to the city and airport. However, some guests feel the resort doesn't offer good value, pointing to issues with overpricing and inconsistent maintenance. While the amenities generally receive praise, particularly for the comfortable suites with impressive views, the dining options and technology could see some enhancements.
Service and cleanliness receive mixed reviews, with some calling out the need for improvement in these areas. The atmosphere is acknowledged for its style and comfort, though updates to the decor are suggested.
Location
Picturesque
Atmosphere
Outdated
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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Would not recommend Lume restaurants for dinner unless you’re staying there and don’t want to travel into town. I would make the effort and eat elsewhere. No explanation of dishes. All ‘middle’ size dishes are essentially tapas which it should state; they are large tapas served. Peppers accommodation was nice but again no idea we had to walk up at least ten steps to get in and out of rooms; which is fine when able bodied; a tad tricker when one member of party had hip replacement! I’d look around before staying here.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed in a suite over looking the lake from Friday to Monday, great views and the surroundings to walk are beautifully maintained , reservations at the hotel were very accommodating on an earlier arrival for our business and a late check out due to flying out after lunch. We found the venue perfect for our business, all the staff were extremely helpful / polite and personable. We did however find the room to be very dated, the bed was extremely HARD. The decor and furnishing were very old / furniture was chipped and old, the dishwasher was very dirty inside and i had to ask for more detergents to do dishes with cooking. Staying in a room where you can do your own cooking if preferred it would be nice to have a few condiments so that if you are flying in from out of town, you don't have to buy eg. salt/pepper/oil just a few basics would be good. The heating was not working as the temperature would not go down so we had to have the door open to cool the room down, the umbrella outside was torn so we couldn't have even used this is we wanted and the deck was covered in bird droppings. The upstairs suite was booked the saturday night and the guests were very noisy and sounded like baby elephants up to 1am, so we did not have the best sleep and with the construction next door noise was constant from early am We ate in the room with restaurant service on arrival and the food was very good / hot on arrival and prompt. We have stayed before (which is why i rebooked again to stay), however on the other side of the lake and found that particular suite very nice and modern, so my feedback is based on this suite only that i felt very dated and run down.
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Date of stay: August 2022
Rooms
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peppers Clearwater Resort, General Manager at Peppers Clearwater Resort Christchurch
Responded 29 Aug 2022
Kia ora, Thank you for choosing Peppers Clearwater Resort for your accommodation during your visit to Christchurch. I appreciate your comments about the staff being helpful and polite. This week we have commenced replacement of all the beds within the resort and will be undertaking refurbishment of rooms. I will address the other points you raised with our team. Kind Regards Kim
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The resort is quite good with picturesque views of the lake. The golf course is fantastic. The overall service is not up to scratch. On the weekends there is no manager or a person in charge Do not hold your breath until your room is serviced. We had to wait until 330. I am an Accor platinum member and am extremely disappointed!!!!
The restaurant is ok. It has a very limited menu Breakfast is of a very basic standard
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We checked into the a lakeview room in August 2023 we were told and ensured that the room was non smoking that was definitely not the case. When we entered the room the smell of cigarette was overwhelming to the point I was as hyperventilating as we both have asthma. The room was dirty in various areas and outdated when we first called reception to notify them of this they said they had no other rooms available and would bring us ‘air freshener’ we couldn’t bare the smell and were mortified at the experience that we went back to reception they then said they could move our rooms at this point we were sick and so over the situation that we requested a refund. The manager was polite and handled it well and proceeded to offer the refunded. The space itself is due for a renovation with the hallway ceiling sinking in areas with large movement cracks, a bath tub made of plastic with mould in the silver fittings, paint bubbling on the bathroom ceiling and many chips/ cracks to other areas of the room. We would not recommend staying here whilst the photos online and the location seem lovely the entire experience as a whole and the facilities make this one of the worst places I have stayed in, in my years of travelling locally and internationally. We have now had to find urgent accommodation elsewhere which is not what you want to be doing on a holiday.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for a part of our Honeymoon while in and near Christchurch, we had a room in a nice location overlooking one of the small lakes. However, our stay was not a good one. The apartment was tired and old, the shower door couldn't close properly so the bathroom floor was wet every time we used the shower. The bath also had large patches of black mould in the grout. The stove didn't work and several lights wouldn't work. When we arrived, there was cobwebs in many places some with large dead moths inside. We reported these problems to reception and we're told to go in person in the morning. When we arrived in the morning no one knew of our issues. We were told that they would be fixed that day however only some of the lights were replaced. None of the other issues were resolved. Cleaning standards did not improve while we were there, the bin was not consistently emptied and there were bags of spare towels left in the middle of the room. Would not stay here again and would definitely hesitate to use any of their other resorts after this poor experience.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:When you need to complain, make sure you do it in business hours otherwise they'll just ask you...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our lake front suite had a fantastic view over the lake definitely the highlight of the room. The apartment itself was needing tlc, peeling paint on window frames and bathroom ceiling and poorly repaired dents in bedroom walls were disappointing for the price paid. Kitchen had everything we needed. Couch was very comfortable although sitting on it really accentuated how ugly one wall was with all tv, lamp and radio cords just hanging down wall and art work poorly hung. Bed very comfortable and great water pressure in shower. One big problem was vent near doorway at entry had chilly draught, wouldn't of needed heating without that.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reece McKenzie, Guest Services / Front Office at Peppers Clearwater Resort Christchurch
Responded 16 Sept 2024
Kia ora luckynachocat,, Thank you for taking the time to tell us about your experience at the Peppers Clearwater Resort Christchurch. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers Clearwater Resort we strive to provide a superior service experience for every customer and therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aaron Winder General Manager
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Many people have left bad reviews based on the room condition such as wear on the furniture, a bit of dust etc. While the furniture and hard to reach places could do with attention from the hotel I think the location, outlook and room size completely outweigh any little gripes you may have. Yes, be prepared to walk up stairs (not many) to get in your room and if you got the lake View Suite then be prepared to be amazed with your living room view. To be honest I was a little perplexed people seem to complain about having to cart luggage up stairs to the room when they are knowingly booking a two story unit!? My suite had everything we needed to live comfortably for our three night stay. Large tv's (there is two), two heat pumps, massive bed, two toilets and a decent bathroom. With the Lake Suite being 110 square metres you'll enjoy the massive room with a view. One other thing to mention is the amount of power outlets, there are heaps! Not usually a thing to mention but after staying in small rooms with only a couple of spare this was great for keeping all your devices charged. I'd certainly go back, it beats looking at grey concrete in the CBD from your poky little studio room.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joanne Pickering, Guest Services / Front Office at Peppers Clearwater Resort Christchurch
Responded 30 Jun 2024
Thank you for the awesome review of our resort! We are very glad you enjoyed your stay and hope that you will visit us again soon! Regards, Reece McKenzie Front Office Manager
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Unbelievably awful. We paid for a garden view suite . Had views over a road to the front and garaging to the front . The furniture is old and unbelievably tatty . The room was not cleaned properly - e g. Urine splashes on the bathroom floor . The dinner service was beyond dreadful. It took 40 mins to get wine order taken only to find the 1 st 3 choices were not available . The first 2 choices of starters were not available . Eventually we found out what limited choices were available. After over 2 hours the main courses arrived . 2 problems - we had not had the starters and the main courses were cold . After 3 hours we had an ok main course . Incredibly awful. At checkout.on Sunday apparently no duty manager on duty . We were assured the manager would call us on Monda6 to sort out our complaint . Unsurprisingly over 2 weeks later nobody has bothered to ring Strongly advise to avoid at all costs
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great service from the wonderful team. Housekeeping went out of their way on so many levels, breakfast was great and the gentelman with beaming white smile also a delight and makes a great coffee. Alan and Jules from the front desk team do a awesome job. We look forward to our next visit.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reece McKenzie, Guest Services / Front Office at Peppers Clearwater Resort Christchurch
Responded 3 Sept 2024
Thank you for the great review of our hotel and our team! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Reece McKenzie Front Office Manager
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This is the worst hotel experience I ever had I'm my life with Accor. Would never recommend this property for the sake of just lake view. Their hospitality is degraded to some next level which I can't even expect from 2 star hotel. From reception to dining everything is a big disappointment. They show the property is completely booked but you can see only 1 or 2 more people staying there. It's a complete scam and totally not worth it
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reece McKenzie, Guest Services / Front Office at Peppers Clearwater Resort Christchurch
Responded 26 Dec 2024
Dear Namaniitr, Thank you for taking the time to tell us about your experience at the Peppers Christchurch Clearwater Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager
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Christchurch, New Zealand10 contributions2 helpful votes
There are shuttles from the airport to the city centre. Peppers is not in the city centre. I would not recommend staying there if you are visiting Christchurch, unless you are coming to play golf as Peppers is primarily a golf resort.
Good afternoon Joanna and Danniel
Congratulations, I am sure we can provide you with a lovely suite on your honeymoon. Our prices vary based on hotel demand so if you send me the required dates and I will send you some promotional pricing.
Thank you for considering Peppers Clearwater Resort.
Regards
Scott
Three of our room types have full fridge/freezer; GardenView Suite, Quay Suite and Terrace Apartment. Other other room types only have smaller minibar style fridge.
Regards
Scott Wallace
General Manager
They had small fridges but not sure what the freezer space was like. There are different types of villas so when checking with the resort be specific on which room type is being considered.
Regards Frank
Good morning Gloria
If you join Mantra+ loyalty programme then it is free of charge. Otherwise it 500mb free of charge then $10 for 500mb for 24 hours or $15 for 1GB for 24 hours.
The team will help you upon checking.
Regards
Scott Wallace
There are more places to choose from in the Christchurch area.
PRICE RANGE
$248 - $359 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
peppers clearwater hotel christchurch
FORMERLY KNOWN AS
Outrigger Clearwater Resort
LOCATION
New ZealandSouth IslandCanterbury RegionChristchurch
NUMBER OF ROOMS
74
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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