Hotel Elms Christchurch, Ascend Hotel Collection
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Hotel Elms Christchurch, Ascend Hotel Collection

Traveller (85)
Lakes in South New Zealand
Room & Suite (81)
Quality Hotel Elms
Videos (2)
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$148
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#20 of 150 hotels in Christchurch
4.2 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located on vibrant Papanui Road in Christchurch, central to both Christchurch City and Christchurch Airport, Hotel Elms is a Qualmark rated 4 Star hotel and proudly holds an Enviro-Mark Silver certification. Our modern hotel hosts a range of guest room types, 24-hour dining and front desk service, free airport shuttle service, delightful cuisine at Fig Restaurant, five meeting and event venues, plenty of free, off-street parking and exceptionally friendly, multilingual staff. Whether it's a request at the hotel, help with local restaurant recommendations or assisting with arrangements for tours and activities throughout Christchurch, we are at your service.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Room service
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
4.0 of 5 stars
HOTEL STYLE
Classic
Quiet
Languages Spoken
English
Hotel links
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Location

456 Papanui Rd Papanui, Christchurch 8542 New Zealand
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 67 out of 100
67
Christchurch Intl Airport
531Reviews7Q+A69Room tips

Reviews
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Detailed Reviews
carmel b wrote a review Feb 2023
6 contributions1 helpful vote
Hotel's Favourite
5.0 of 5 bubbles
This hotel has the most comfortable bed I have ever slept in.
It is clean and well maintained. Glad I stayed here.
Breakfast has plenty of variety and very tasty.
The hotel is a little way out from the centre of the city but a bus route runs out the front.
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Date of stay: February 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anthony Moore, Owner at Hotel Elms Christchurch, Ascend Hotel Collection
Responded 18 Feb 2023
Hi 951carmelb, wow thank you for your fantastic feedback on our hotel - particularly about our beds! We are so pleased you had such a great stay with us and look forward to welcoming you back to the Quality Hotel Elms soon. Kind regards, Anthony Moore, Quality Hotel Elms.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LashyDavid wrote a review Mar 2020
Looe, United Kingdom202 contributions124 helpful votes
3.0 of 5 bubbles
This is a straightforward, average hotel in a fairly ordinary suburb of Christchurch, and quite a way from the centre. Apart from the lack of a safe in the room, it provides everything needed to achieve typical international standards, with two double beds in a large room, which is pleasant and comfortable. Options for an evening meal in the area were limited but the food in the hotel's bar and restaurant was good and not expensive. The staff were notable for their friendly and helpful attitude. Although unexciting, there was nothing to criticise and the hotel is very suitable for a night or two.
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Date of stay: February 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JayRae1 wrote a review Feb 2021
Glasgow, United Kingdom1,612 contribution443 helpful votes
4.0 of 5 bubbles
My wife and I were touring New Zealand, on a 15-day tour arranged through Travelmarvel by APT, and so all hotel arrangements were made in advance by them, meaning I have no idea of the cost of the room or how well the hotel communicates with customers making direct bookings. The booking was for one night only, as we were scheduled to take the TranzAlpine Express to Fox Glacier the following day, meaning we didn’t venture out of the hotel to check the surrounding area. However, our room was spacious, with a comfortable bed and free wifi, but no air conditioning. The staff were all friendly and helpful, especially given the size of our tour group, who were all trying to check in at the same time, and the breakfast was very good.
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Date of stay: March 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
brookeg71 wrote a review Oct 2020
Central Coast, Australia52 contributions2 helpful votes
2.0 of 5 bubbles
What a shame! This trip started well. It looked a bit fancy and they price was as everyone else were.
What’s hidden?
The meals were crap in the restaurant, I was charged over $39 for a steak that had so much pepper (I didn’t ask for) all over it, the salad was wilted and one of the worst I’ve ever had. They tried to make the kids meals fancy but were not practical for kids.
The continental breakfast was good, however my scrambled eggs were cover in olive oil and both bacon and eggs had so much paprika on it - it became inedible.
I had a nice soy coffee though.
Room 309 has the worst tile edge that actually cut my sons foot. We all kicked our toes or feet on it over the two days and I had to ask for towels to cover it after my son was bleeding and scared to go in there.
The cleaner may have come on the second day as I noticed the rubbish gone but that was it. No service, no new cups to make a cup of tea, nothing. What a shame.
We will not be staying again, sorry team.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
moggyqt wrote a review Sept 2021
Queenstown, New Zealand53 contributions45 helpful votes
3.0 of 5 bubbles
The hotel isn't bad but it's not great either.
The positive being that it's in a good location with easy access to most of the city. There are plenty of eating options near by. The receptionist was friendly and efficient and I was on my way to my room quickly. The main room itself was fine (except bathroom, more below). It was tired looking in places but the tv was good with a decent range of channels plus YouTube and Netflix (own account required) also the room offers a powerful AC unit kept it just how I like it. Pillows were comfortable and so was the mattress.

Now for the not so good.

My room, 204 had a fowl smell in the bathroom. I didn't notice it on check in and by the time I got back to my room I wasn't in a position to move rooms. It smelt like a dirty sewer, I suspect it may be coming from the floor drain, maybe it just needs a few litres of water out down it, maybe it's something more.... Either way, it was repulsive. Lucky by keeping the door closed and fan on it didn't come into the main room. Also in the bathroom, the tap was awfully loud. I was worried it would disturb other guests so I made sure to use it sparingly. Due to covid there was no compendium in the room (was a basic one on the tv) so I had no idea if the two bottles of water in the room were included or not, so I didn't touch them. Moving onto the breakfast, well it was not good, not by a long shot. I understand it's covid and the hotel buffet was no operating, which is fine. I personally prefer room service breakfast so I ordered it the night before over the phone (there was no door hook order card you usually would have). The breakfast it's self was terrible. I ordered a cooked breakfast with a juice, it wasn't hot to start with, it was ordered for 6.30 so I expected a piping hot fresh breakfast. Also the wilted spinach made the plate wet which got soaked up with the toast (more like warm bread) and there was plenty of grease on the plate. It wasn't nice to eat I ate what I could as I had not eaten since lunch the previous day, oh and the lid covering the plate was dirty (some kind of tomato sauce). This was a shame being cleaning should be at the highest standard at the moment. I would not recommend breakfast at all.

I told the receptionist about the smell on checkout and she assured me that it would be looked into. Hopefully 204 will be smell free for the next guests!

Would I stay again, no. The corridors and stairways are looking tired. It's time to refresh, what a great time to do it, when occupancy is low.
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Date of stay: September 2021Trip type: Travelled solo
Room Tip: Breakfast. Room 204 unless tap and smell sorted
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
belinda6hirst wrote a review Apr 2021
1 contribution
5.0 of 5 bubbles
Unquestionably the best service we've had in a very long time. We were welcomed in as though we had been there before and always acknowledged. Fig restaurant has absolutely delicious meals and the service was beyond outstanding: quick, polite, knowledgeable and very happy to help. Thank you for an awesome little weekend to Christchurch.
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Review collected in partnership with this hotel
Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anthony Moore, Owner at Hotel Elms Christchurch, Ascend Hotel Collection
Responded 13 Jun 2021
Hi belinda6hirst, thank you very much for taking the time to review the Quality Hotel Elms on TripAdvisor. We are so glad you had such a great stay with us and really appreciate your kind comments regarding the service you received - something we always try to pride ourselves on. Thank you also for the wonderful comments regarding your meals at Fig Restaurant. We'll certainly pass your feedback on to our chef! We look forward you seeing you on your next visit to Christchurch. Kind regards, Anthony Moore - General Manager, Quality Hotel Elms.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ktmg family travellers wrote a review Mar 2020
Birmingham, United Kingdom348 contributions176 helpful votes
4.0 of 5 bubbles
Pleasant hotel where our room had been refurbished.
Usual buffet style breakfast
Friendly staff
Need a taxi/bus to get into the city centre which is a 10 min ride away. Airport a similar distance.
Nice outside sitting area for drinks
No safe in room so need to carry valuables around with you.
Read more
Date of stay: January 2020
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
marianvieriu wrote a review Apr 2020
Iasi, Romania84 contributions7 helpful votes
4.0 of 5 bubbles
Traveled with Grand Pacific Tours and we did started in Christchurch-Quality Elms hotel. We did stayed two times there, first time on a ground floor and the rooms looking more like a 3 stars hotel. Seccond arrival we got on the first floor and there was totally diffrent.
In Christchurch, there is not much to see, even now after the earthquake, the cathedral is destroyed, also many buildings stil not recovered.
The city of Christchurch is the gate to start the visit of Southern island.
Read more
Date of stay: February 2020
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Room Tip: Avoiding the ground floor rooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZippyScanlan wrote a review May 2022
1 contribution
5.0 of 5 bubbles
The hotel service was excellent. All of your customer service representatives were polite and professional. The room that I was given was nice, although I would have liked to have seen some more colour incorporated into the interior design. The room was modern and tidy, but the colour palette gave it a cold feeling. I could not believe that my bed did not have an electric blanket, especially because this hotel is located in Christchurch. Auckland hotel's can get away with not having them because it simply doesn't get cold enough, however Christchurch can be freezing at times. The buffet breakfast that I attended in the morning was absolutely fantastic. The variety and quality of the food presented was exceptional. This aspect of my stay is what would encourage me to stay again. Please get electric blankets, they are an absolute must have in the South Island.
Thanks, Emily Scanlan.
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Review collected in partnership with this hotel
Date of stay: May 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ed R wrote a review May 2020
Blenheim, New Zealand717 contributions247 helpful votes
4.0 of 5 bubbles
Easy to locate and park. Booking and check in was easy with very friendly front desk. For some reason our room diidn't have an air-con remote so I got one. Then I discovered no towels, so had to get some sent up.
Later discovered no toiletries or milk for the coffee / tea - didn't bother as had my own. Not sure if this is the normal standard of housekeeping or if we were just unlucky.
Sound seemed to carry between rooms a bit too easily BUT the big pluses - the bed was VERY comfortable, the room was dark, the shower was great and I got a good price!
Read more
Date of stay: May 2020
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karamia41 asked a question Sept 2019
Washington DC, District of Columbia8 contributions3 helpful votes
Was it really walking distance to city center? how long does it take to walk?
Answer from SunCruise2018
Edmonton, Canada157 contributions68 helpful votes
eateries and even supermarkets.
Answer from Mike B
Christchurch, New Zealand149 contributions48 helpful votes
Not sure, but there is a lot of accomodation around this area.
Aminswiss123 asked a question Nov 2017
133 contributions73 helpful votes
Hi, do the rooms have a proper fridge with freezer space?
Invercargill, New Zealand40 contributions5 helpful votes
Rooms only have a small fridge but no freezer.
Edwin K asked a question Jun 2017
Jakarta, Indonesia4 contributions3 helpful votes
Hi we got flight at 10am. Would it be possible to book the shuttle at 7am?
Answer from hikeforcalm2
New South Wales, Australia155 contributions25 helpful votes
Hi, You will need to email the hotel direct. Each day, shuttle availability depends on needs. If they can't give you a shuttle they will call a taxi for you (around $20 from memory, only a 10-15min drive). Hope that helps!
harms53 asked a question Mar 2017
Winnipeg1 contribution
do you offer continental breakfast?
Answer from Chris M
Christchurch, New Zealand9 contributions
HI harms53, Yes we do have this as an option.
DeathValleyJoe wrote a tip Feb 2024
12 contributions8 helpful votes
4.0 of 5 bubbles
"Avoid unless you see more recent reviews that say they fixed the slamming doors"
Read full review
deborahbC3444RB wrote a tip Jan 2023
324 contributions97 helpful votes
4.0 of 5 bubbles
"Plenty of parking"
Read full review
Therese1960 wrote a tip Nov 2022
Brisbane, Australia104 contributions43 helpful votes
5.0 of 5 bubbles
"All rooms on higher floors are quieter and have views over the suburb."
Read full review
Tommydeee wrote a tip Jan 2022
Hanmer Springs, New Zealand249 contributions115 helpful votes
5.0 of 5 bubbles
"Comfortable lounge wear needed, lots of books and things to do online. Stay calm and relaxed and don’t get angry or stressed."
Read full review
moggyqt wrote a tip Sept 2021
Queenstown, New Zealand53 contributions45 helpful votes
3.0 of 5 bubbles
"Breakfast. Room 204 unless tap and smell sorted"
Read full review
Not the right property for you?
There are more places to choose from in the Christchurch area.
PRICE RANGE
$147 - $170 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
elms hotel christchurch
LOCATION
New ZealandSouth IslandCanterbury RegionChristchurch
NUMBER OF ROOMS
98
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL ELMS CHRISTCHURCH, ASCEND HOTEL COLLECTION - Now $150 (Was $̶1̶7̶3̶) - UPDATED 2024 Reviews & Price Comparison (New Zealand) - Tripadvisor

Frequently Asked Questions about Hotel Elms Christchurch, Ascend Hotel Collection
Which popular attractions are close to Hotel Elms Christchurch, Ascend Hotel Collection?
Nearby attractions include Northlands Shopping Centre (0.7 km), St Paul's Anglican Church (0.3 km), and Art Box Gallery (0.3 km).
What are some of the property amenities at Hotel Elms Christchurch, Ascend Hotel Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Elms Christchurch, Ascend Hotel Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Elms Christchurch, Ascend Hotel Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Elms Christchurch, Ascend Hotel Collection?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Elms Christchurch, Ascend Hotel Collection?
Conveniently located restaurants include Brazooka - BBQ Brazil, Maharaja Indian Restaurant, and Lone Star Papanui.
Does Hotel Elms Christchurch, Ascend Hotel Collection have airport transportation?
Yes, Hotel Elms Christchurch, Ascend Hotel Collection offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Elms Christchurch, Ascend Hotel Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Elms Christchurch, Ascend Hotel Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Elms Christchurch, Ascend Hotel Collection?
Many travellers enjoy visiting Riccarton House & Bush (3.2 km), Mona Vale (2.4 km), and The Arts Centre Te Matatiki Toi Ora (3.9 km).
Is Hotel Elms Christchurch, Ascend Hotel Collection accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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