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4.5
#18 of 151 hotels in Christchurch
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Christchurch is a long way from the Mediterranean - nevertheless, the opulence of an Italian High Renaissance Palazzo awaits you at the Heritage Christchurch. Designed by Joseph Clark Maddison and opened in 1913, the hotel is listed as a category one building on the Historic Places Trust Register, reflecting its status as a building of national significance. The hotel's grand design is fitting: after all, Christchurch is regarded as the Garden City, and is regarded internationally for its culture and refinement.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, Russian, Hindi, Japanese
Location
28 - 30 Cathedral Square, Christchurch 8011 New Zealand
Heritage
951 reviews
Getting there
Great for walkers
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Heritage Hotel's grand architecture and historic charm resonate well with guests, who also enjoy the vibrant bar scene. Many appreciate the staff's efficient and friendly service, contributing to the hotel's meticulous attention to detail. The well-equipped suites with kitchenettes and the relaxing pool and spa areas are often highlighted as key amenities.
Nestled in the heart of Christchurch, the hotel's central location is ideal for exploring, and its cleanliness is consistently praised. Travelers also find the hotel to offer good value, with reasonable charges for additional services.
Location
Central
Atmosphere
Charming
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Helpful
Amenities
Well-appointed
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After traveling for 30+ hours and arriving at 1:30 am with a baby and toddler in tow, we were anxious to get checked-in, shower and lay down for the night. Even at the late/early hour, a staff member answered the door promptly, helped us with our luggage and quickly got us situated.
The Heritage is located in an old historic governmental building and has TONS of character! When we walked into suite 34 tired and ready to crash, we could not believe the size! Two bed rooms, two bathrooms, full kitchen, laundry - WOW! This was a perfect way to start our 18 day New Zealand adventure.
Located in the lobby there is a barber shop, in the basement is a nice fitness center and indoor lap pool, and the O.G.B. is the vibrant onsite bar & eatery. Centrally located in Christchurch, the Heritage exceeded our expectations - we would highly recommend a stay here!
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HCHCHotelMgr, General Manager at Heritage
Responded 31 Mar 2020
Dear rdubbs08 Thank you for taking the time to place feedback on TripAdvisor subsequent to your recent stay. We are delighted that you enjoyed your stay and found our staff very helpful! Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Astrid Hay
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The building is absolutely stunning , great location , fabulous bar . We had a 2 bedroom suite which was lovely however we were greatly disappointed with the customer service we received when there was a problem.
We were a party of 4 adults on the last night of a fabulous holiday , had a great evening at the bar and had to be up early for our flight.
After 3 people had quick showers there was no hot water left for the 4th person ! When contacting reception we were advised to go to the spa for a shower. Not acceptable !! We mentioned it again on check out and got no real response . We commented on a feedback form and the email response just stated it was an old building .
This is not an acceptable response , if you are aware there is not enough hot water for 4 people to shower then you must advise when customers book the room .
Such a shame there is this issue as otherwise the hotel was lovely . We were in suite 7 .
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This hotel is located in a historic building in Christchurch and has been totally renovated. The rooms are huge and the hotel even has a very popular bar just outside the main entrance (hotel is separate and no noise filters back to the rooms). It was delightful.
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HCHCHotelMgr, General Manager at Heritage
Responded 12 Feb 2020
Dear X360UFjohnm, Thank you for taking the time to place feedback on TripAdvisor subsequent to your recent stay. We are delighted that you enjoyed your stay and found the suites spacious! Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Astrid Hay
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Great location and hotel had lost of old time grandeur. Beds were super comfortable and suite felt very luxurious and exceptionally clean. Superb central location. Listened to request and added 5 champagne flutes to room on arrival, which was a very thoughtful touch.
Advertised that as hiring the 3 bed suite that one person could have free parking. However, on arrival only option available was to pay $20 for valet parking. When questioning staff why this had changed , staff advised that $20 was only option. Nof apology that website is out if date or terms had changed since booking.
Not the best reception in small back room . As there was no 'front desk' as a group we arrived and left at different times and there was no one to leave keys with or get keys back from easily.
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Date of stay: June 2021
Room Tip:Cuits are large and each bedroom has separate bathrooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Astrid Hay, General Manager at Heritage
Responded 14 Jun 2021
Dear Carrie T, Thank you for taking the time to place feedback on TripAdvisor subsequent to your recent stay. We are pleased you found the suite very luxurious and clean, and location superb. We apologize for any inconvenience caused by the valet parking misunderstanding - as our website does not offer free parking, please do not hesitate to get in touch with me at biancah@heritagehotels.co.nz to discuss further. We are in process of moving the Reception from its current temporary place, and hope the new location would meet all of our guests' expectations. Again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Bianca Hay
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We are having a fantastic stay at the heritage. The check in was easy and friendly with good instructions and easy parking with our pre booked valet parking at $15 day. The apartment is clean and comfortable though a little dated but in saying that it was in good condition very spacious and good facilities. The bed is comfortable but the first night we found the foam pillows very uncomfortable so requested feather pillows in the morning which were promptly delivered and made for a great sleep for the rest of the stay. The kitchen is well equipped for a full meal or just toast for breakfast there is everything you may need. Very central spot walking distance to bars and restaurants. Would highly recommend.
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Astrid Hay, General Manager at Heritage
Responded 8 Jun 2021
Dear Steve265, Thank you for taking the time to place feedback on TripAdvisor subsequent to your recent stay. It is wonderful to know that your check in experience was pleasant and easy, and you found the Suites comfortable and clean. We are happy that you found our pillow menu useful! Again I would like to thank you for your feedback and look forward to welcoming you back shall you visit our beautiful city in the future. Kind Regards, Bianca Hay
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This is one of my favourite places to stay. The Staff are great, the Rooms are huge and have everything you would want, even a washing machine and Dryer. The Hotel was built in 1906 and has great character and was built really well, as is still standing after the shocking earthwakes that christchurch has suffered over the years. The Barber shop was very accommodating for my partner and very well priced and the Bar O.G.B has the most amazing cocktails and friendly Bar Staff. Just a great place overall to stay and convienient for shopping and walking to the Casino. It will not dissapoint
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Date of stay: January 2020
Rooms
Location
Service
Room Tip:All the Rooms I've stayed in have been great, no matter what floor, as they have a lift
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HCHCHotelMgr, General Manager at Heritage
Responded 12 Jan 2020
Dear Donna-marie G, Thank you for taking the time to place feedback on TripAdvisor subsequent to your recent stay. We are delighted that you enjoyed your stay and found the Heritage Christchurch location convenient, and our staff great! Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Astrid Hay
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Had a slightly poor start, as due to flight times we arrived at about 1am. I had previously checked and been told reception was 24 hours, but the door was locked and we had to make a call to be let in.
As was the style at the time corridors and rooms are very lofty, our curtains must have been 16 feet tall.
Our bed was on a mezzanine floor, which was fine except that we arrived in a heatwave and the hot air travelled upwards. The ceiling fan helped somewhat, but not enough for me.
The above are relatively minor gripes for what was a comfortable stay in the heart of Christchurch. The suites were large, and the food in the hotel bar was what I would classify as high class bar food.
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Date of stay: February 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HCHCHotelMgr, General Manager at Heritage
Responded 4 Feb 2020
Dear Mr_CWilliams, Thank you for taking the time to place feedback on TripAdvisor subsequent to your recent stay. We are delighted that you enjoyed your stay and found the suites large; we do apologize for the heat in the rooms! The Hotel does lock front doors at night for security reasons, we apologize the door bell on the front door was not as prominent as expected - our sincere apologies for inconvenience caused! Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Astrid Hay
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The Heritage is a grand hotel in Christchurch with large rooms and a kitchen. The only issue for our group of three was that the bedrooms were upstairs and we did not want to carry our heavy suitcases up the stairs. It is a great location. You can catch the tram that gives you a city tour right outside the door and there are great restaurants nearby. I regret that we did not try the bar. It is supposed to be one of the best in the city
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HCHCHotelMgr, General Manager at Heritage
Responded 20 Jan 2020
Dear salleyj2015, Thank you for taking the time to place feedback on TripAdvisor subsequent to your recent stay. We are delighted that you enjoyed your stay and found the location of the Old Government Building that houses Heritage Christchurch great! Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Astrid Hay
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We chose this hotel because we were traveling with family and desired the two bedroom/living room/kitchen situation. The apartment delivered that but the windows are all sealed and it was very very stuffy. We love historic hotels, and hate to do this, but I would not recommend this hotel. We are convinced we caught colds while staying there as there is literally no air circulation. Seeing all of the other similar complaints, Heritage really needs to invest in this issue. It they do, the hotel is a winner. Otherwise, can't recommend unless you really want this layout. (ps. re layout, two bedrooms and one bath are up a narrow flight of stairs, one bath is on the first floor)
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We chose the Heritage because they provided a suite with double rooms and it was centrally located. The Heritage name was very apt. The hotel is located in the old government buildings - so the ambiance of the public is great with high ceilings, wide corridors, grand staircase and some interesting displays. The rooms themselves were clean - but rather dated in their decor. Room service was efficient and exactly what we wanted
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Date of stay: October 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Astrid Hay, General Manager at Heritage
Responded 18 Oct 2020
Dear BAandDB, Thank you for taking the time to place feedback on TripAdvisor subsequent to your recent stay. We are delighted that you enjoyed your stay and the ambiance of Old Government Building that houses Heritage Christchurch! Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind Regards, Astrid Hay
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Granite Falls, North Carolina165 contributions147 helpful votes
Christchurch is okay but not a place to spend more than a few days. I agree with Darth check out Queenstown or Wanaka or even vineyard region on north island
Hi MaryM,
Yes I can confirm we have a sauna onsite and it will be working on 4 and 5 December 2016.
if you have any further questions please do not hesitate to contact us.
Kind Regards
Astrid Hay
Resident Manager
There are more places to choose from in the Christchurch area.
PRICE RANGE
$334 - $446 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heritage christchurch hotel christchurch, christchurch heritage hotel
LOCATION
New ZealandSouth IslandCanterbury RegionChristchurch
NUMBER OF ROOMS
26
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