Novotel Christchurch Airport
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Novotel Christchurch Airport
30 Durey Road Christchurch Airport, Christchurch 8053 New Zealand
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Dining (17)
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Avg. $386 /night, 12/2 - 12/3
$429
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$360
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$291
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4.5
#26 of 151 hotels in ChristchurchLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Novotel Christchurch Airport offers 200 well-appointed accommodation rooms across five levels. Floor to ceiling glass with sweeping views over the airport precinct. The hotel boasts versatile conference and event spaces. More than suitable for all corporate meetings, social events, team building and gala dinners. The GourmetBar serves freshly brewed coffee and an array of healthy food items on the ground floor, open from 4am to 4pm. The Exchange Bar and Food Exchange restaurant are located on the top floor, overlooking the airport with views to the Southern Alps. The main feature of Food Exchange is​ the live kitchen, where you can chat with Chef while your meal from the East or West is being prepared. Order freshly cooked naan bread with curry, steamed dumplings, stirfry from the wok station on the East side of the kitchen or a quality cut of beef that will be cooked on the American grill at the West side of the kitchen. To support the local community our Executive Chef has sourced products from in and around the Canterbury region. Our Restaurant & Bar Manager has filled the wine fridges with a beautiful selection of Canterbury and South Island wine with the addition of bubbles from France. Guests will find no shortage of amenities on offer in this modern complex with guest rooms providing fantastic views, air conditioning, free wifi and upmarket​ room decor. The hotel has a 24-hour front desk, concierge and room service to make your stay more enjoyable. With multiple lounge areas and a well-equipped​ gym,​ Novotel Christchurch Airport has everything to make your stay in Christchurch fantastic.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Car hire
Business Centre with Internet Access
Conference facilities
Secured parking
Wifi
Coffee shop
Restaurant
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Safe
Bottled water
Hair dryer
Iron
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
HOTEL STYLE
Business
Modern
Languages Spoken
English, French, Chinese, German
Location
30 Durey Road Christchurch Airport, Christchurch 8053 New Zealand
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 54 out of 100
54
Christchurch Intl Airport
9 min•
See all flights
Car Hire
20 Restaurants
within 1 kilometer
2 Attractions
within 1 kilometer
Reviews
4.5
235 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Novotel Christchurch Airport is often praised for its immaculate rooms and serene atmosphere, featuring stylish designs that enhance guests' stays. Its location near the airport and soundproofing are popular among travelers looking for a restful layover.
While the friendly service and amenities like a gym and restaurant with views are commended, some guests feel the additional charges and pricey food detract from the value. Despite this, the comfortable and spacious rooms generally leave a positive impression, although a few minor complaints about smells and air conditioner noise do surface.
Location
Convenient
Atmosphere
Serene
Rooms
Spacious
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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235Reviews3Q+A35Room tips
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Detailed Reviews
Wonderful location for anyone who loves the hustle and bustle of airports. This was a birthday present for my son and the Novotel went above and beyond for us. The check in staff were quick, friendly and efficient, nothing was too much. The concierge (Ross) was an excellent ambassador for the hotel and you could tell he loved his job and connected with the guests staying. Our suite on the 5th floor overlooked the Emirates and Singapore landing pads and had AMAZING views. As a family we all settled in to watch planes. The 6th floor restaurant offers again amazing views (honestly you just can't get enough of it!), exceptional food and well priced beverages. The staff were professional and attentive and despite the high roof the restaurant instead of being noisy was remarkably quiet. We had breakfast the next day and I know what your thinking! Hotel buffets are usually grim at best. Not so at the Novotel. Everything is small batch prepared so nothing sits around congealing and festering away, they even had dumplings which meant my son and I were in heaven! The coffee was a delightful surprise too as I didn't feel the need to stop off at our local on the way home! I would urge any local or visitor to go and check out the airport Novotel. If you are local, park up and wander over if your picking someone up, their coffee is great and you have two locations within the hotel in which to choose from (there is a cafe on the ground floor) or even stay for the night and treat yourself to everything they have to offer - which is a lot!
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Date of stay: February 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NovotelCA, General Manager at Novotel Christchurch Airport
Responded 17 Feb 2020
Dear Ree Dee, The team and I are very grateful for the wonderful review you have written about your stay at the Novotel Christchurch Airport. I am delighted that your experience was pleasant all accross the board, from service to food, from views to comfort. I am even more delighted that your son had a special birthday: Happy birthday to your son and thank you so much for choosing to stay with us. We will always be happy to welcome you at the Novotel Christchurch Airport. Have a fabulous week. Kind regards. Olivier LACOUA. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel has only recently opened and this was my first stay. Very friendly and efficient reception staff and room was very comfortable and the triple glazing meant that there was negligible airport noise. Just one small matter in that the room service crew were very persistently noisy in the corridor and this is not great for an airport hotel, when some people will be trying to sleep during the day! The restaurant is excellent and obviously popular, with one small grouch in that the background music is not really background! Am I getting more easily irritated? I don't think so; just comparing with other Accor hotels, such as the Novotel in the city. Otherwise, would thoroughly recommend and will stay again!
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Review collected in partnership with Accorhotels.com
Date of stay: February 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Wilson, General Manager at Novotel Christchurch Airport
Responded 3 Aug 2022
Thank you for your review, I am pleased to hear you have enjoyed your stay with us. We look forward to welcoming you back to the hotel next time you visit Christchurch. Kind regards James Wilson Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stayed here 2 nights before an early flight home on the second morning. The hotel is very new, only been open about 4 months. We had a rental car which was $40 for one night’s valet parking. There is the airport long stay car park which apparently costs $30 and your car could be parked some distance away. Worth the extra $10 to have car brought to the front door. The room was large and very comfortable with an innovative bathroom. We had a view of the runway and planes taking off, but because of the excellent soundproofing there was no noise. All of the staff were very friendly and helpful.
Would definitely stay here again if back in Christchurch.
Would definitely stay here again if back in Christchurch.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NovotelCA, General Manager at Novotel Christchurch Airport
Responded 2 Mar 2020
Dear Leo Many thanks for the 5-star rating. I am glad that you have enjoyed your stay at the Novotel Christchurch Airport and I am delighted to read that you have have enjoyed our accommodations and the innovative design of the bathroom. Thanks also for underlining the efficiency of our valet service. The team thanks you warmly for your compliments about service. We are looking forward to welcoming you next time you stay in Christchurch. Kind regards. Olivier LACOUA. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An overnight stay at the Novatel was an excellent experience.
My Grandaughter arrived on a midnight flight,having only 6 hours in Christchurch before departing to Queenstown.Rather than meet her,drive to my house,then return a few hours later,my decision to stay at the Novatel was the right one.
I invited friends to join me during the afternoon before enjoying a meal together in the dining room.An extensive menu,Beautiful food,and attentive staff was a pleasant way to celebrate my friends birthday.The views from the top floor are magnificent.To add to the occasion,we were able to see the Emerates A 380 take off at 6-45. No noise due to triple glazing.
My room was on the 3 drive floor overlooking the runway.It had every comfort you could wish for.Top quality bedding and towels,tea making facilitie and a bathroom tucked away......a surprise !!
So convenient at midnight to take a 3. minute walk to Airport to meet my Grandaughter and less than 5 minutes we were back in our room.The same at 6 am for her domestic check in.
On reflection,what made my overnight stay so pleasant was the staff.From my greeting from Cheryl on reception on arrival to all staff,check in,dining and check out.All courteous and helpful.
A huge thankful to Cheryl,you are superb.
On my next early morning flight to Australia I will overnight at the Novatel.
My Grandaughter arrived on a midnight flight,having only 6 hours in Christchurch before departing to Queenstown.Rather than meet her,drive to my house,then return a few hours later,my decision to stay at the Novatel was the right one.
I invited friends to join me during the afternoon before enjoying a meal together in the dining room.An extensive menu,Beautiful food,and attentive staff was a pleasant way to celebrate my friends birthday.The views from the top floor are magnificent.To add to the occasion,we were able to see the Emerates A 380 take off at 6-45. No noise due to triple glazing.
My room was on the 3 drive floor overlooking the runway.It had every comfort you could wish for.Top quality bedding and towels,tea making facilitie and a bathroom tucked away......a surprise !!
So convenient at midnight to take a 3. minute walk to Airport to meet my Grandaughter and less than 5 minutes we were back in our room.The same at 6 am for her domestic check in.
On reflection,what made my overnight stay so pleasant was the staff.From my greeting from Cheryl on reception on arrival to all staff,check in,dining and check out.All courteous and helpful.
A huge thankful to Cheryl,you are superb.
On my next early morning flight to Australia I will overnight at the Novatel.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NovotelCA, General Manager at Novotel Christchurch Airport
Responded 14 Jan 2020
I am so pleased that the Novotel Christchurch Airport made your grand daughter’s trip to Queenstown easy and smooth. And I am so delighted to read that we contributed in your spending some nice time with your friends and family. Thank you so much for your praises about our team, which will be passed on, in particular to Cheryl. I am looking forward to welcoming you again at the Novotel Christchurch Airport next time you travel to Australia. Olivier LACOUA, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went for a special occasion and to watch the planes. We were given a window table which was great- good views of planes taking off and landing. Staff couldn't have been more helpful and friendly. However we found the menu unimaginative and had difficulty choosing a main. Entree choices were just ok, and we really enjoyed the shared plate of dumplings. However with the mains the charge for salad and/or veges to have with meat and potatoes seemed a bit steep. The chicken curry could nor be faulted but I only had it because nothing else appealed. The shared triple chocolate cake was beautifully presented and was delicious and plenty for 2 as it is quite rich- at $18 it was worth it However what really grated was having to pay $25 for airport parking which made it quite an expensive night out with a couple of drinks. Not rushing to go back but if we do will get the bus and just go for dessert and coffee.
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Date of stay: January 2020
Service
Room Tip:Â we only went for a meal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NovotelCA, General Manager at Novotel Christchurch Airport
Responded 2 Feb 2020
Thank you very much for your feedback and thank you for your compliments about our Food Exchange Bar and Restaurant team. I am sorry that you found that our menu lacked originality. I have passed your comments onto our chefs. We change our food offer on a seasonal basis and we will use your comments when working on the next menu. Regarding the car parking fees, car parks are directly operated by the Airport. They offer discounted rates for early online booking and there are often special offers on their website. Also, we recommend to park at the Orchard Road Car Park, which is located within walking distance of the hotel. Bussing can be a good alternative as the bus stop is just in front of the hotel (Purple Line, line 125 and 29). Thank you for your kind comments about the views and the food quality. We hope to welcome you again soon. Kind Regards. Olivier LACOUA - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose this hotel as being the closest to the airport when we had a late evening arrival. Our plane was delayed and we arrived at 2-30 am. Hotel has 24 hour desk, let us have a noon check out which was much appreciated. Although hotel is walking distance to terminal the room were quiet and we were not disturbed by airport noise.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NovotelCA, General Manager at Novotel Christchurch Airport
Responded 27 Jan 2020
Dear Steve Thank you very much for your review and your excellent rating of the Novotel Chirstchurch Airport. It is our duty and pleasure to provide good service to tired travellers. I am glad your stay was enjoyable in spite of the fatigue. The team and I are looking forward to welcoming again soon. Kind regards. Olivier LACOUA, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We enjoyed a beautiful dinner at the Food Exchange Restaurant on our one night stay at the Novotel. From the moment we arrived to the moment we left our waiter Shivam was absolutely amazing! He could not have done more for us, from food and wine recommendations to genuine interest in how we were enjoying our meals- truly impeccable service and hospitality. A beautiful dinner setting (go at sunset!) and delicious food. We enjoyed chicken and steak from the grill- food is very fairly priced and totally worth it!
Shivam and Maggie - you made our evening very enjoyable and we thank you!
The Novotel is perfectly positioned next to the airport and is a beautiful hotel for stopping over. 10/10 recommend.
Shivam and Maggie - you made our evening very enjoyable and we thank you!
The Novotel is perfectly positioned next to the airport and is a beautiful hotel for stopping over. 10/10 recommend.
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Date of stay: March 2020
Rooms
Cleanliness
Service
Room Tip:Â Runway views are great if you enjoy watching the planes!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NovotelCA, General Manager at Novotel Christchurch Airport
Responded 15 Mar 2020
Thank you so much for your wonderful review of our Food Exchange Bar and Restaurant. I shall pass your compliments onto Shivam your waiter. Thank you very much for underlining the quality of the food we serve and the value for money. I am delighted to read that you spent a pleasant evening watching sunset at the Novotel Christchurch Airport. The team and I hope to welcome you again soon. Kind regards. Olivier LACOUA. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our first stay with Novotel Christchurch was excellent. The staff welcomed us at 2am after flight delays. We had a lovely breakfast after a refreshing night in very comfy beds.
The second stay was average. We used the property because of a 6:30am international flight. The plan was to arrive, eat and early dinner get an early night and do the best on minimal rest the next day. This plan was foiled when our waitress left during her shift, we waited for in excess of 2 hours to eat, and at least 30 mins for drinks during the ordeal. Needless to say the 6yr old suffered and so did we the next day when this put us behind massively. We were offered dessert for our daughter in our room to expedite the dinner and that was it. I unfortunately was forced to return to the ground floor because my card no longer worked (which occurred on the first visit also) so voiced my concerns to the Manager on Duty as we were charged full price for the experience. His reaction was initially to dismiss then he provided at 20% discount. Over all the facilities are great, the location is superb and I know that teething issues like this will be resolved, but it wasn't our usual Novotel experience. Overall I would stay again, for the convenience.
The second stay was average. We used the property because of a 6:30am international flight. The plan was to arrive, eat and early dinner get an early night and do the best on minimal rest the next day. This plan was foiled when our waitress left during her shift, we waited for in excess of 2 hours to eat, and at least 30 mins for drinks during the ordeal. Needless to say the 6yr old suffered and so did we the next day when this put us behind massively. We were offered dessert for our daughter in our room to expedite the dinner and that was it. I unfortunately was forced to return to the ground floor because my card no longer worked (which occurred on the first visit also) so voiced my concerns to the Manager on Duty as we were charged full price for the experience. His reaction was initially to dismiss then he provided at 20% discount. Over all the facilities are great, the location is superb and I know that teething issues like this will be resolved, but it wasn't our usual Novotel experience. Overall I would stay again, for the convenience.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NovotelCA, General Manager at Novotel Christchurch Airport
Responded 26 Feb 2020
Thank you very much for your feedback and for your loyalty to the Novotel Christchurch Airport. Please accept my heartfelt apologies for the unacceptable slow service at our Food Exchange Bar and Restaurant. I will monitor this issue with our Restaurant team as a shift change should not affect our guests, especially when there are young children. Again thank you for your feedback and for staying at the Novotel Christchurch Airport. I hope that your third stay will be as pleasant as the first one. Kind regards. Olivier LACOUA. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Due to COVID-19 our extended stay in New Zealand was cut short by Government of Canada directive to return home ASAP. From friends in Wanaka we heard how nice this hotel is so we booked one night before our flight home on Emirates. While we slept that night Australia closed its borders to intransit passengers which meant another night here. Needless to say stress levels went through the roof. During all of this we were assisted by very kind empahtic staff who helped in anyway they could. This coupled with a very clean well appointed room helped us deal with the evolving COVID-19 situation. Due to the experinces with their staff and the quality of the product they have I would highly recommend this property to stay at. Another big plus a short walk to the terminal.
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Date of stay: March 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NovotelCA, General Manager at Novotel Christchurch Airport
Responded 5 Apr 2020
Thank you very much for your review and kind recommendation of the Novotel Christchurch Airport. The team and I are really pleased to read that we have been able to ease off a little bit the pressure and the stress that you were experiencing due to the Coronavirus travel restrictions. We hope that you have been able to make it home safely. We will always be delighted to welcome you at the Novotel Christchurch Airport. Thanks again for sharing your experience. Please stay safe and look after yourself and family. Kind regards. Olivier LACOUA. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I look at what I want in a hotel and the Novotel does it all hence the 5 star rating. It’s a 5 min walk to the airport terminal allowing you to leave as late as possible if you have a flight.
The decor is amazing because it is new and the restaurant was very good with excellent staff. The food was a split between Easter and western food so it was easy to pick something suitable. Gluten free, vegetarian and vegan offerings were also available.
Coffee at the end was excellent so all in all a great feed
The decor is amazing because it is new and the restaurant was very good with excellent staff. The food was a split between Easter and western food so it was easy to pick something suitable. Gluten free, vegetarian and vegan offerings were also available.
Coffee at the end was excellent so all in all a great feed
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NovotelCA, General Manager at Novotel Christchurch Airport
Responded 4 Feb 2020
Dear Karl, Many thanks for your 5 star rating. I am extremely pleased to read that our hotel met all your requirements. Thank you for underlining the variety of our food offer. We definitively try to accommodate every guest's taste and needs. We are looking forward to welcoming you again soon. Thanks again for your feedback. Kind regards. Olivier LACOUA. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room we had was a Suite with King bed and the lounge room was separate from the bedroom and bathroom.
You can park your car either at the Long Stay or at the Short Stay Car park; both managed by the Airport directly. These are self parking options at a lower cost. The Orchard Road car park charges even lower fees but it is a 5/7 minutes walk away from the hotel. Online special car park offers are available regularly on the airport website christchurchaiport-co-nz.
Yes it would be suitable for a five year old. Request a room on the runway side.we stayed on the third floor.there is bus outside the hotel to the city
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PRICE RANGE
$240 - $362 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandSouth IslandCanterbury RegionChristchurch
NUMBER OF ROOMS
200
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Novotel Christchurch Airport
Which popular attractions are close to Novotel Christchurch Airport?
Nearby attractions include International Antarctic Centre (0.4 km), IAANZ Simulator Centre (1.1 km), and The Gallery, Ngatea (0.4 km).
What are some of the property amenities at Novotel Christchurch Airport?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Novotel Christchurch Airport?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Novotel Christchurch Airport?
Yes, paid public parking on-site and secured parking are available to guests.
What are some restaurants close to Novotel Christchurch Airport?
Conveniently located restaurants include Lone Star Spitfire, Little India, and Food Exchange Restaurant.
Are there opportunities to exercise at Novotel Christchurch Airport?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Novotel Christchurch Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Christchurch Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Novotel Christchurch Airport?
The staff speaks multiple languages, including English, French, German, and Chinese.
Are there any historical sites close to Novotel Christchurch Airport?
Many travellers enjoy visiting Riccarton House & Bush (6.3 km), Mona Vale (6.4 km), and Kate Sheppard House (5.4 km).
Is Novotel Christchurch Airport accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.